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I went to my neighborhood Target to EXCHANGE a comforter given to me for Christmas. I had no receipt. I was turned away because the item was valued at more than $75.00. I explained that I was NOT interested in getting cash or a gift card back. All I wanted was to simply exchange the king sized comforter for a queen. Same comforter…no upgrade…just a switch for the right size. I was blown away when I was told “sorry, there’s NOTHING I can do for you without a receipt”. The manager “Rob” was too busy to speak with me. Wow! Really? Nothing you can do? Unbelievable.

Soooooo…I just went online and paid off and cancelled my Target card then gave the 2 $20.00 gift cards I had to charity. Called all my family & friends and gave them a heads up on the Target exchange policy. They had the same reaction I did. It was decided that as much as we all hate Wal-Mart….we won’t be going back to Target. Still shaking my head.

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Posted in the 2013 target customer complaint department. If you have any problems, reviews, or issues with target, be sure to write a letter using our complaint form.

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This customer complaint was posted on Saturday, February 11th, 2012 at 7:54 pm and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.