I need to start by saying I am I frequent Target shopper. Either online or in store. After my experience that will change. I will never return to Target again. On 11/22/11 I had ordered 3 items from a baby registry for a SURPRISE baby shower. I entered my billing and shipping address as the same address. When I went to check on the status of my order (ORDER NUMBER 10233403487) I see they are being shipped to the registry owner- who the surprise baby shower is for. I do not know her address, therefore there was NO way I could have mistakenly put it in. Plus I VERIFIED I had entered my shipping address.
I had submitted a complaint and request on 11/25 to have the shipping address correct and got no response. I called the 1-800 number and was on the phone for 40 minutes with people who told me sorry, there was a system error that had sent the shipments to the wrong address, but there was nothing they could do. I talked to 3 people and finally spoke to an Angie who after MUCH resistance on her part, agreed to finally call UPS to change the shipping address. I have checked with UPS and the package is being delivered 12/1/11 but still to the registry owner- not me. So after all this, it is still going to the wrong place, and I have gotten no response from Target!
Well thanks to them, I will be responsible for ruining the surprise baby shower when my gifts show up at HER doorstep because target is too lazy to correct their mistake!