ROOMSTORE WARRANTY IS TERRIBLE. Customer service is worse. My advice: DO NOT PURCHASE fabric protection plan or any other warranty other than what comes with your roomstore furniture. We bought a sleeper sofa in 2007. The first time we tried to use our warranty 5 year protection plan for a stain on the sofa this week (1/17/2011), we are told that they will not send out a roomstore technician to even come look at the stain to see if it is something that they can remove.
In the roomstore warranty book, it says to call within 48 hours, but you call and leave a message with a random front desk person. Then you’re told that the claim will go to warranty and they have 72 hours to return your call. Finally they return your call just to tell you that because you don’t know the exact day or time of the spill or exactly what the spill is, they are denying the claim…even after we told them that we don’t care if it comes out – just please send someone to at least take a look. When we asked the purpose of the warranty, we are told to go read the roomstore warranty book in full detail in a patronizing voice.
So last advice: if you do stupidly buy the roomstore warranty – make sure you make up a time/date and chemical makeup of whatever the spill or stain is prior to making your claim. Even then, it’s sure to be denied by some other minor detail you overlooked in the manual.
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