I am very angry and very upset at T mobile, I can’t believe how incompetent its employees are and how bad the service is. I just joined T mobile and signed up for 2 years. I switched from Verizon. I added 2 lines for my kids. One of them had her own account with T mobile. She is a student and I wanted to help her so I decided to add her with me so I can pay the bill. We received the 3 phones, I had explained to the sales person what I was going to do, switch from Verison and add 2 lines. No problem, we can do that. Anyway, we call the customer service and ask to transfer the old numbers. My son and I (both were with Verizon), did get our old numbers.
To switch My daughter’s number was a nightmare. After talking to so many people, including supervisors, and being switched over so many times, over a period of 4 days, that is calling every day, we were told that we need to cancel the old number so they transfer it, which we did, today we find out they gave the number to someone else. And, there is nothing they can do. It’s too late. Sorry … Needless to say how upset my daughter is. I can’t believe that in the 21st century, a big company like T mobile, can not switch a number. A company that wants to compete and claims they are the largest and the best network in the world.
In the world. Of course, they pinned the blame on me and my daughter. I don’t know why, we just made the request. What pisses me most is that they don’t recognize they made a mistake. When I told them they screwed up, they said ‘no we didn’t, you did !’. I wish them the worst.