I cancelled my T Mobile service two days into my billing cycle after being with them for nearly 10 years. I was informed by a CSR that my final bill would be prorated but once I received it in the mail, it was not. I contacted customer service to try and fix the bill and they refused. They were rude and told me that T Mobile does not prorate bills. I asked to speak to management and she gave me the same story even though the previous CSR told me that it would. I contacted several local TMobile stores, one of which I purchased my service from and they all told me that TMobile should have prorated my bill.
I called customer service back and I was informed that the stores don’t know what they are talking about because they don’t handle billing. Aren’t the stores representative of TMobile? Aren’t they owned or authorized by Tmobile? Why wouldn’t know what’s going on with TMobile? I am being charged for a service that was not even activated. I have been lied and cheated and I am upset about it.
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