I had called Tmobile approx 3 weeks before i canceled acct to see what the charges were to terminate my acct & was informed by rep $100 (it would be partial credited because i was a customer for …)..When I Received bill they charged $200… I also asked why i was charged a full month of service when the acct canceled. 1st rep informed me she was going to put thru a credit for the monthly charges to only the 3 days that were used. 2nd rep told me no credits would be going thru because they charge you for a full month if you take your phone # to another carrier.I requested to speak w/ a manager Not one of these incorrectly labeled “CUSTOMER SERVICE REPRESENTATIVES” could get that task done.
I was told would be transferred to Manager as they put me back on hold for 22 minutes now hearing the recording another CSR REP would answer NOT MANAGER> Called again and spoke w/another rep, I was told manager would call back, its been 4 days now. NO REPLY!!! But then Tmobile called my house this morning I thought I was speaking w/the manager getting exhausted from explaining the situation for the 6th time. She informed me she was calling from Tmobile FINANCIAL DEPT + could offer no help at all w/the bullshit I have been falsley given>
