I just called TMobile to change my EasyPay option to a different bank. I give them my cell # and last 4 of my SS# and David C says he can’t help me because I’m giving the wrong information. He says my phone number is right, and my name is connected to that phone number in the billing, yet he accuses me of giving the wrong social security number. How can I give a wrong SS#? It’s my SS# and I know what it is! If anyone is incorrect, TMobile is incorrect when they entered my number!
He refused to help me, instead he told me to go into a TMobile store. How inconvenient that is for me to travel 20 miles roundtrip to the nearest store just to do them a favor by giving them my new EasyPay information! Thing is, I’ve called Customer Service before and have had no issue being helped before when giving my phone number and last 4 digits of my SS# ??