On Oct 8th I took my Rav4 to my dealership to have a leaking rear hatch seal fixed. I bought the car in March 2010 and it leaked right away but I forgot to tell the dealer about it (out of sight-out of mind). When I took my car in for the 15,000 mile checkup I told them about the leak and was told that it should be under warrenty. They called back to tell me that they were going to charge me $200 dollars to fix it because the service manager said there was some dirt around the seal and that the warrenty was void. He than told me to call the Toyota complaint number if I didn’t like his response.
That same day i did call and was told that the customer relations person at the dealership would call me in 3 business days. Well two weeks have gone by and still no call. I called your complaint dept again today (10/21) and was told that my dealership responded to them and that they agreed with my dealership. It seems that i have no arbitrary rights at all. I than called my dealer to talk to customer relations and was told to talk to the same service manager that I have the problem with because he is customer relations. I feel that I am chasing my tail. This was the same guy that told me to call customer complaints in the first place.
All he had to do was tell me that he had the final word, instead he sent me on a wild goose chase that led me right back to him. I always thought Toyota was a reputable company. This is my first Toyota and my last Toyota if this is how you run your business. I am deeply disapointed in your approach to settle a disagreement as well as your customer complaint department for giving me the run around. Is there anyone at Toyota who cares about the customer, and do I have any recourse in this matter.
Very UNHAPPY customer
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