I’ve purchased my Toyota Rush 1.5G A/T (Register No:- SA 8188) in year Nov. 2011 from Toyota sales centre (Harapan Memang Sdn Bhd) in Kolombong, Kota Kinabalu, Sabah. I’ve religiously follow the Maintenance schedule as stated by Toyota. During my first maintenance i sent to UMW maintenance centre which located at Inanam, Kota Kinabalu.
Second weeks after my first maintenance and my neighbour have notice that My Rush have some oil dripping off from underneath of the car. Thereafter, I brought the car back to UMW for further inspection but at the same time they also found the Exhaust-pipe leakage (hole) but it has been fixed and it was very satisfied.
Out of Sudden, I’ve heard some noise coming out from the gear box last two months ago, and i just simply brought my car to one of the workshop which near by to my house for inspection just want to clarify that I might be wrong. After the inspection and test drive by the workshop mechanic and surprisingly the mechanic also complaint about the same noise as what i heard.
Thereafter, I brought my car back to UMW Service Centre for complaining about the noise and they told me that they will look into it and go for further inspection. When i collected the car
and they said no problem with the gear box but when i drove the car out from the service centre and heard the same noise were still there. I called them and told them why the noise is still there, but they said its like that. So i got no choice to drive the car away with the noise and hope it’s will be alright.
After few days and i hear the noise getting worst and worst. So I brought the car back to UMW Service Centre again & again to complaint the same problem but they just ignore me and told me that no problem with the gear box and it,s like that. It’s meant the Mechanic in UMW Service Centre unable to hear the noise and to rectify the problem.
During the purchased of the car, there is an express and implied the warranty that the car is suppose to be of merchantable quality and fit to purpose and that i am eligible for free services and any replacement of parts if it is manufacturing defect.
I hope you can help me in this matter because from my point of view. Toyota should take this seriously for the such character and behavior of the maintenance team. And appreciated if Toyota can call me (+6016 88100633)for the further inspection & repair of my car before too late.