3/21/13 3:30 pm went to Sandusky, Ohio Toys R Us. Attempted to make a purchase w a gift card from a December 2012 purchase. Apparently gift card expired on 2/20. I was not told w original purchase that gift card had an expiration date. Male manager on duty could only say, Sorry. I called 1 800-869-7787. Spoke w Ashley.
Again all she could say is sorry and she was sending my Toys R Us complaint in. Never took any contact information from me. Therefore since Toys R Us managers and customer service staff to not really care about fixing problems that customers have, I will do my business else where.
Many stores, like Walmart, price match ads. I can take my Toys R Us ad to Walmart and get same price. Glad to know the a $20 gift card is worth losing my business for the rest of my life. I will be sure to notify my entire family.
