Travelocity Worst online Travel agency

We booked our flights for June 7th 2013 about 10 days after i booked it i received an email stating that my flights had a schedule change. i called to see the alternatives to the flights i had booked turns out that we only had one option to choose from. i payed extra to leave on an early flight and the alternative flight leaves late at night so i spoke to one of there agents and asked if i could please receive a refund for both my flights and hotel i spoke with them about one week ago and still have not received any respond ether form the airline or travelocity them selves. I have traveled many times before with american airlines and other airlines but i have never stubbed upon such an unprofessional airline. i have even tried to get in contact with the airline them selves but no one answers at the other end of the phone i have spent 30 of my life to end up with on one to answer the phone. the airlines name is d.a.e never book with those people.

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