29.95 for a Bank Processing fee? Really TurboTax? Every single year I use turbo tax to fill out my taxes. They have always made it simple, and sure they tack on a 19.99 fee every year, and that’s fine with me. To me 20 dollars is reasonable for doing my taxes, and considering how much I usually get back that’s fine.
Well this year for 2010 I used good ole’ turbo tax again, except this time when I got to the end I was met with a little surprise! After you are done with your tax return they always give you the deposit options.
You can either select a paper check which takes longer, or direct deposit. Either way they just take the 19.99 fee and deduct it from your check, even steven. Will this year unless you pay the 19.99 by CREDIT CARD, you are charged another 29.95 bank processing fee.
Wow so now in addition to paying turbo tax for taxes I have to pay them just for deducting the money from my return? The key advantage over turbo tax over H&R block and everybody else has always been the convenience! Now they are charging even more for that convenience, which to me doesn’t make it worthwhile at all.
Let me just say this…I am a LIFE LONG turbo tax user, and never have I seen a better reason NEVER TO USE THEM AGAIN. I also want to know if turbo tax is using the processing fee to make money, and does my money come to me or the other banks first? This seems like a scam.
Come on turbo tax, you have a great thing going. Whoever thought up this idea needs to be fired. Sure it may add money to your bottom line THIS YEAR, but people if nobody comes back NEXT YEAR what are you going to do about that? I have worked in sales and marketing before and this kinda logic is stupid!
Why alienate your loyal customers with fees, THIS IS THE REASON WHY TURBO TAX IS SO SUCCESSFUL (the ability to be cheap and easy to use). Spread the word, turbo tax sucks!
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