My daughter and i were traveling to visit my 84 year old mother on her birthday. we arrived at the airport 2 hours earlier to get checked in, we got our flight vouchers and went to the gate printed on the ticket. We waited for our flight it was getting close to take off so I asked the united agent if flight was still on time he said yes, there were no close reader boards so i took him at his word, it got later i asked him again about our flight? he said you are fine, I told my daughter to watch our bags and set off to check the flight arrivals on my own, I found that our flight was at a different gate!!! no anouncements had been made and I had asked twice. We ran to the gate on the monitor the plane had finished loading the door was closed no service agent there, but we could see our plane it was locked up 4 minutes before flight time, we couldn’t get any help. So we ran to customer service and waited for 58 minutes along with others that had missed this flight. The agent was belittling and made remarks to us like everyone else found the changed flight, he was a mexican man with a huge attitude toward women!!!! and said that women just do’t pay attention. I tried to ignore his RUDE behavior and he got us on a flight that night,8PM was the soonest he said, with US AIR, we had been there since 6AM, then after our visiting family. We returned to the airport to fly home with Unted Airlines, but our tickets had been deleted by the RUDE customer sevice agent at San Francisco Airport at 8AM for unknown reasons,so 40 minutes later we had a flight, it was delayed 2 hours! I had purchased this trip Feb 18 2013 traveling in APRIL. We never got a sorry or anything just RUDE Behavior form this company!! Candace Chase 4/8/2013
