First let me write that we have five phones(family)with verizon. Two of our phones were on the “old” plan from Altell. The Verizon rep told my mother that if we signed on a new plan on Oct. 31, 2011, purchase new phones our phone bill would not be as much because texting would be included in the plan. Okay, so we purchased two new phones and a two new two yr contracts. Well when the statement arrived it was $358.00, from just over 235.00 from the previous month. My Mother who is almost 80yrs old, went to the local Vstore to speak with the rep that originally “upgraded” our contracts. Upon investigation (his) he stated that he “forgot” to process the new contract.
All the fees/charges/taxes for this month was based on the old Altell plan. NOW GET THIS…HE THEN TOLD MY MOTHER THAT THERE WAS NOTHING HE COULD DO FOR HER SINCE THE BILLING CYCLE HAD ALREADY PASSED. He did offer to back date two phone’s texting charges valued at only a $45.00 credit. THIS IS NOT RIGHT!!! I AM FILING A COMPLAINT WITH THE FCC.
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