I was late on paying my Verizon bill by 1 week and they shut my services off immediately. Now I pay my bill over the phone and they charge me 3.95 for that now. They tell me my sevices will be back on with in 4 hours hahah guess what it still not on and its been 42 hours and they still shut off. Now thats crazy you try to call them and there only there mon-fri 9-5 hours. So I finally get a hold of Verizon and they tell me it could be on shortly. Here is the moral of the story is they shut off your stuff quick as hell but wont turn you back on until they feel like it.
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On April 11, 2012 at dinner time I recieved a “robo call” from Verison stating that I owed $78.19 and if I didn’t pay it at once my service would be terminated. My latest bill was for $78.19 and was not due until April 15, 2012. I actually payed this bill and it was mailed on April 9, 2012. When I called Verizon they checked my account and stated that it was a error and I owed nothing. I asked the Verizon service representive why I received such a notice four days before the bill was due. Her response was inadequate. I asked her to inform her supervisor that such “robo calls” should be made after the due date. She seemed unresponsive. I now know why come Verizon customers are moving to Comcast. Verizon is in the communications business, however, this incident does not speak highly to your communication skills with customers. I hope you (whoever receives this response) will pass it on to someone who can make a difference. Sincerely, a frustrated long time customer. J. C. McWilliams, Jr.