i purchased a mattress and box spring to be delivered to my daugfhters apt. i paid for delivery and haul-away. When items were delivered, drivers told her that they did not haul away anything. i called sear delivery and wanted to know why deliverymen would tell this and also asked for a supervisor to call me since i would now be inconvenienced for hopefully the haul away that i had paid for. i never received a call from either delivery to reschedule or a supervisor to file my complaint. I gave up and paid someone to get the old mattress and box spring.
Only to find out when they get there that the deliverymen had stood the new mattress and box spring on their side up against the wall and never even removed the plastic coverings much less set them in place for her on the bed. i cannot beleive the absolute horrible experience this has been with sears. i have always purchased all my appliances from sear in all my years. however, thanks to this purchase i will never step foot in a sears store again in my lifetime and will be sharing this story with as many people as i can.
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To Rudy Vasquez,
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I’m sorry for the issues that you have had surrounding the delivery and haul away of your daughter’s new mattress. I completely understand your disappointment with not getting what you had paid for. My name is James and I’m part of the Sears Cares Escalations team and we value you and your families business. We would like to help and make sure that you are refunded appropriately and to earn back your confidence in Sears. At your convenience, please contact my office via email at smsupport@searshc.com. In the email, please provide a contact phone number and the phone number the delivery was scheduled under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide your screen name (rudy vasquez) for reference to your issue, and we do look forward to talking to you soon.
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Thank you,
James H.
Social Media Moderator
Sears Social Media Support