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I’ve been a customer of Virgin Mobile for the past 2yrs and those yrs were great up until I decided to upgrade in Dec 2010. My upgrade Incl a R99 + 1000 free smses. Instead I received and was charged for R150 airtime and no free smses! Im so upset as I have been emailing and phoning in either to get no reply or told other unacceptable stories. On Monday the 10th Jan 2011 I received my new handset and once again called in I was told that the smses should be loaded later that day… still nothing I called in over the past few days still nothing today 12th I was told that they have no record that I’ve been calling in and that my new handset hasn’t been loaded ? come on seriously now? So my contract has been changed from R99 to R150 without my consent and no free smses wow what a dam service…

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Posted in the 2013 virgin mobile customer complaint department. If you have any problems, reviews, or issues with virgin mobile, be sure to write a letter using our complaint form.

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This customer complaint was posted on Wednesday, January 12th, 2011 at 6:14 am and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can leave a comment, or trackback from your own site.