Vodacom called me, informing me that my data bundle is due for upgrade, the complete order and delivery was done telephonically and i was told that the new modem etc. will take approx 5 working days for delivery. This was 1 1/2 month ago and i have not received anything. I called vodacom customer care and they said that that is the upgrade departments duty and i called them. They again say this is the delivery departments duty, they dont even try to assist here. They gave me the bundle upgrade no. and here i was told to call the customer care or upgrade department, with all do respect i have decided to cancel this as it seems that no one knows what they are doing.
How can i trust vodacom to handle my account if they cant even upgrade and deliver, surely they have now bridged contract as they promises to deliver and they cant. What a shame.