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I was contacted by Vodacom in January 2011 and sold a prepaid contract ( Top Up 75 ) My bank Account was debited every month at R55.50 and the wrong cell number was credited with the R75.00 I reported the error and given a Ref No. S2-DDU2220BAW. To this day 2 August, after several phone calls and put on hold every time then rudely just cut off. I am sick of being asked “How Can I Make You Smile” I have always been very happy purchasing my Vodacom Pre Paid at the ATM. I will never agree on any form of contract again. Vodacom need to do a lot more staff training than just teaching them to answer the phones like Parrots. Very Unhappy Customer, email: albertamelia@telkomsa.net

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Posted in the 2013 vodacom customer complaint department. If you have any problems, reviews, or issues with vodacom, be sure to write a letter using our complaint form.

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This customer complaint was posted on Tuesday, August 2nd, 2011 at 6:04 am and is filed in the complaint department. You can follow any comments to this complaint through the RSS 2.0 feed. You can skip to the end and leave a comment. Pinging is currently not allowed.