Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does, one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the “criminal department”…
Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them…like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.
Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed.
I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that Vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who’s fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.
I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible.
It was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts…
Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does… What is going on with vodacom I have never experienced this type of poor service from vodacom… Please. My phone number is 0765276157 if you can get someone capable in helping me to phone me.
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