my original sim card was damaged. i purchased a new starter pack and followed the law by registering in accordance to the RICA act. according to vodacom customercare this was wrong as i needed to have a simswop and then had to purchase another starter pack. i did so and called vodacom for assistance. the questions are ridiculous, they ask ridiculous security questions and keep insisting that i have to visit a vodacom outlet as i am not answering these questions correctly. all i want is to keep my original cell number as all my associates as well as my bank is familiar with this number. i am not a criminal and have no devious intentions.
how difficult can it be to perform a simswop telephonically?