September 19, 2013
This letter is being written regarding a few concerns that I have with the Volkswagen product. I purchased my 2010 Volkswagen CC in 2012 from a private party that had to sell the car because of the potential of a loss of employment.
This car was not purchased because it was neglected. The owner took care of this car and I have driven it since purchase. October 2012 the horn stopped working and I had the mechanic replace the fuse. A couple days later the horn stopped working again. I again replaced the fuse. The car was not driven very much in Nov, Dec, Jan, Feb, Mar and April because I use it as a summer car. In May I noticed the horn didn’t work again and I replaced the fuse again. The horn a few weeks later completely stopped working in May 2013.
August 2013 I was stranded in the parking lot after a doctor appointment. I had the car towed to a local mechanic which was covered under my insurance policy. Once the mechanic looked at the car he recommended that I have it towed to Volkswagen Fairfield, Ohio. I called my insurance company and was informed that the tow would not be covered ($89.00). When the tow company came to pick up the vehicle the individual was able to start the car and drive it onto the flat bed.
The Volkswagen arrived at the dealership starting and a diagnostic was done ($95.00) The results of the diagnostic was no issues were found. At that time, I had the dealership look at the horn issue and found that the clockspring was broken ($95.00) for diagnostics. I believe this is a huge safety issue and thought I could get it repaired at that time $345.50 plus the 95.00 diagnostic was a bit much for a safety issue of a car that is only 3 years old. I believe this is a defective mechanism. I called Volkswagen Customer Care line and was informed that this clockspring is not covered because it is past the warranty period. The warranty period is 3 yrs/30,000 miles.
I picked up the Volkswagen at the dealership which cost me ($212.00) to simply have all the diagnostics done and drove it without the horn working because I knew I had a bigger problem coming when the car would soon have a second episode of not starting. Well, it has been a month and the car stopped working and again I was stranded. I had the car towed to Volkswagen Fairfield, Ohio again which was 23 miles of which my insurance paid 16 miles. The diagnostic was not charged to me again since I already paid for the same problem previously to diagnose. The outcome this time was that the High Pressure Fuel Pump needs to be replaced. The cost is ($479.56) to have this repaired. Again, it is not under warranty. I am asking is this normal for a 3 year old car to have two major issues?
1st visit to Volkswagen 212.97
Tow 1st 89.00
Tow 2nd 40.00 (approx.)
Repair of Hi pressure Fuel Pump 479.56
Pending repairs 345.50
Total Cost $1167.03
This is the total cost of a car that I purchased to bring it up to par that I thought would be reliable and give me at least a few years without having to come up with safety repairs or a malfunction’s of a device. I am very disappointed in Volkswagen. I am not asking for a handout but as a single woman who wants reliable transportation I should not have to be forking out this kind of money to have a safe car to drive. I am also still making car payments on this car. I have spoken to Volkswagen Customer Care twice and have written customer car an email. I haven’t heard from anyone. I just hear that it’s on record. Maybe someone on this site will read my concern.
Yvonne M. Fernandez, Owner of Volkswagen CC Sport
1358 shaker Run Blvd Lebanon Ohio 45036
513-578-2087
