I am the owner of a TSI Passat vehicle model 2010. I had a problem with the car, it was not functioning, and after speaking with the service center technician, i was informed that i had to load the car to the maintenance service center @ ABOU RAWASH (Cairo – Alex Desert road) on the 16th of July. At the center they informed me that they must change a spare part in the Gear box but unfortunately they didn’t have it in stock and that i must wait for one week till delivery by DHL. Till now the spare part is not delivered (16 – 31/07) and every time i ask them they keep telling me next week.
I don’t know when i will receive my car fixed as the spare part is still not delivered. you can imagine the damage i face daily because of not having the car with me as i am renting a car till receiving my car from the service center which i don’t know when. hope you consider my complaint and i will be expecting your earliest reply and who will bar the extra expenses i made (unfortunately they didn’t even send a towing car to load the car to the service center which i had to do it by my self).
thank you.
