Manager Mary Gamboa Store # 3279 2100 S E Loop 410. SA, TX 78220. We have had horrible experiences trying to acquire fishing & Hunting License. My husband waited over an hour for his hunting license at this location. It took four associates an hour to realize the printer was out of paper!!!!! So this year we mistakenly go back to the same location, it’s convienent. So we thought.
Well to start NO one is ever working the sporting goods counter. Finally after finding a manager he radio’s someone to help us. After a 10-15 minute wait for the Employee Daniel to stroll over. Did not say hello, look you in the eye..what do you need? Two fishing licences for my husband and myself. All is well my husband gets his and guess what the printer is out of ink and will not print mine. They did not have any stock of ink, for the one of two machines. One machine is broken, and no ink for second.
All he said was I can call another walmart so you can go there. So we go to Walmart Store # 5245 to print my license. The wonderful employee named Henrietta Galindo was a very nice expereinced individual. She pulls up our info, well Daniel at the other store never cancelled the original. She had to call over there speak to several people to find someone to get over to sporting goods. The operator picked up only after countless rings and being placed on hold. Daniel was out to lunch, go figure.
It took Henrietta over an hour to have my existing license cancelled out of the system. She literally had to walk the employess through it. Yes “EMPLOYESS” it took two of them. They were not even aware the their is a assigned login for TX Parks & wildlife to access a license. It was over TWO HOURS to get one license. Totally unacceptable. Henrietta Galindo deserves to be compensated for her time and service. Multi Billion Dollar Company cannot even keep stock of INK! Very disapointing! Or train employees to be courteos or know their job.
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