I went to woolworths Maponya mall yesterday with my sister inlaw who is over 8 months pregnant we purchased a few items left and we got home she realised she left her phone in the woolworths trolley we were using. We called the phone it was still ringing so we hurried back to the parking area trying to locate the trolley. We were told that the trolleys had been taken in we got there and found that they were letting the last few customers out and but the security gaurd Mxolisi was there he was not helpful at all was not intrested in trying to hear what we were telling him.
Some other gentle man called Vusi who also works for woolworths was going out to either lock the doors we explained our issue and he listened let us in, Mxolisi was shouting at him for letting us in and continued to make an ass out of himself in our presence. We got to the trolley and when we called it we could hear that the cellphone was in one of the trolleys and we managed to find it. This really tarnished my image of woolworths don’t the security gaurds who work for woolworths get proper training inregards to customer service.
Had he handled the issue differently if he thought we were going in to try shop he could have found someone to escourt us to go look for the phone. We would like to also thank Vusi for assisting us to find phone.
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