I took my Blackberry to Cape Gate Vodacom who sent it to Tygervalley Branch who sent it to Vodacom Johannesburg who sent it to Blackberry (known as Research in Motion). After a few days I received a telephonic quote that the cost to repair my phone would be R675. This was a few weeks ago. A few days ago I went back to Cape Gate and filled in the forms instructing them to go ahead with the repairs. Today I received a call from Tygervally Vodacom that the phone is beyond repairs. In the meantime my wife got a Blackberry 9300 and in turn gave me her phone, which I sold yesterday to cover the repairs to my phone.
Now i have no Blackberry!! I hold Vodacom liable for this!! Besides this fiasco, the lady at the Tygervally branch refused to give me the number for Blackberry and proceeded to throw the phone down in my ear. I proceeded to call back asked for the number as if I was another customer and was promptly given the number. I want someone to be held accountable for their mess up. Had I known that my phone was beyond repair, I would have kept my wife’s phone.
