Contact Toys R Us Corporate

I went to store number 9226 on February 14 2018 at 124 pm and saw a 43 in unicorn with a price tag of 10.99 on it .when I got to the register I was charged 59.99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price. I know someone who bought the same item the day before and they were charged the 10.99 . I also know about the super refund and would like the super refund. Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation . I want my refund Thank You Melissa

Today I shopped at the Dedham, MA store and spent $500.00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price. That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock. Meanwhile I pulled the sales slip off of the bike (that was in stock). When I went to the register to pay for the bike I asked why I was being charged a 10.00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away. I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike. After 50 minutes I had enough. I told Cora to waive the 10.00 fee and I would just leave and she proceeded to go off on me in front of customers and told me that she was the only manger in the store ( which was a lie) and that she was too busy to even listen to me and that as soon as she could get a wrench, someone would fix the bike. I am a 64 year old grandmother who happened to work the night before (the night shift at the Post office) and have never been treated so rudely by a so-called manager. I too am a manager and have been for over 30 years. This employee should not be in a managerial position. All she had to do was approach me after making me wait, apologize for the wait and say something to the effect of how crazy it is In The store. A little honey goes a long way! Also maybe a little sensitivity training. When I asked the cashiers her name, every one of them could or would not give me her name. When I asked the young man who in fact fixed the bike he was very hesitant to say her name. And for the record, Cora after her outburst did not come back to the front of the store. She really ruined a great day of shopping. My daughter wanted to return everything and go to Target or Walmart. I honestly think I should have listened to her. Very very disappointed!

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party. The confirmation email received stated the gift would arrive either on 12/7 or 12/8. It was needed to be there for his party on 12/8.
On 12/9, the package still not delivered. When I tracked the order it stated estimated delivery was 12/12. I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back. I then called customer service and after waiting another 20 minutes I used to option for an support person to call back. This was a complete waste of time. The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx. I requested they contact FedEx but, was informed not their responsibility. They had no interest in my complaint. They offered to reimburse my fee for expediting the order. I was informed that was the only thing they could do and that would take 5-7 business days.
You have customer service area that didn't care about the customer and has no authority to do anything.
We are talk about a 5 year old boy who was devastated his gift didn't arrive and no one from Toys R Us cared.
I wasted so much time trying to explain the issue and see what could be done and nothing's no occurred.
This will be the last time I order from or deal with Toys R Us. The customer doesn't matter and reps can't be bothered or even understand what it takes to help a customer.
Whatever happened to this store???????

Store in Hhds. Never have good experience with this store. Being in management for 43 years for retail I would clean house in that store. ITS ALL ABOUT CUSTOMER SERVICE. I was looking for Doc McStuffins Nursery and I called asked if they have any. It is a 40 mile trip me, they said they had a few on floor. Asked if they would hold one til I get there. I understand after 2 hours put back on shelf I was told manager said NO. last year I ran down and the item was gone. I know the stores thought that maybe I will buy another item. The items are not on-line. Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

That's funny to me! 100 words or less on why I am not happy!! Check your records! This is the third time I uses you this year!!
I ordered three items on line.. The on line system WOULD NOT LET ME SEND TO MY TO MY HOME.. I though ok all three items will go the same time! NO. The cheapest item went first......... I sent an email saying how upset I was.. JOKE!!! THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME. WHAT THE HELL?? WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

I was shopping at the Toys r Us store in Porter Ranch Ca. The date was September 5, 2016 at 7 pm. I entered the store and was shocked to see the conditions of the entryway. There was an array of debris all over the floor of the entrance. The carts were not stacked up but left all over the area also in disarray. I know customers do not place carts back many times and I am sure the debris was left by the previous Customers but my point is why wasn't the area cleaned up? It looked terrible.

Throughout the store I saw more disarray things not picked up but left in messes all over the many store aisles. There seemed to be an air of disorganization and a lackadaisical attitude from the cashiers. Usually this store is not like this. As I was checking out the clerk didn't even ask if I wanted to purchase a bag for my things and his attitude was lax even as he rang up my purchases. I am surprised at all of this because I've shopped at this store for years and yet I have never seen it looking like this.

I think someone in authority ought to look into this and perhaps re-train the employees. I don't know who the manager is but he or she should be informed.This is disappointing to me and I hope you will look into this. Toys r us has a reputation to uphold and these things should not be allowed to go unreported.

I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager.He never smiles, greets or even tries to help me find what i'm looking for.

I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers. The employees at this store are always very helpful and take the time to speak to my son but recently they all look very stressed and as if they don't even want to be there. Don't get me wrong they are still very nice but you can tell the difference since he got to the store. I didn't even know his name, because he never wears his name tag, until recently because I over heard someone call him on the walkie talkie for help because a customer wanted to speak to him.

He, Maurice, was just standing in an aisle not doing anything and told the employee that he was busy. I mean I thought we the customer deserve a lot more respect than that. I've come into the store with my son 2 Saturdays in a row because my son loves and looks forward to the events Toys R Us has and have had to tell my son that it was canceled. When I ask I'm told it's because the person who does the events is the only person on register and the store manager doesn't think they should hold the event.

When I looked by register I saw that for a Saturday they only had 2 cashiers. I've never seen that or any store with only 2 cashiers on a Saturday. This Store Manager is going to run my child's favorite store to the ground. I honestly didn't want to call customer service to complain because I've never ever complained about any retail.

I worked in retail when I was younger and know how rough it is but felt like I needed to say something. Customers and employees shouldn't be treated the way I've seen this Store Manager treat people on several occasions. I don't even want a call back, I know nothing really gets done when customers complain but maybe a small slap on the wrist.

I just rather not walk into that store until he is gone.Which sadly means I will have to explain to my son why it is that he can't go into his favorite store anymore.

As a woman of color I find this doll and the company extremely racist. I'm requesting this doll be pull from your shelves. I will also appreciate you taking responsibility of this disrespect to people of color, and contact the company and advice them of the gross disrespect that we feel concerning their dolls.

So frustrated right now. I ordered a dresser from a store location and paid for delivery, after I un-boxed it... It's damaged. I called the Toys R Us 1-800 customer service number and was told since it wasn't online I had to deal with the store but the district manager would call me in 24 hrs. (That was Friday... Still no call). I've called the store (Columbia MD) directly 50 times in the last hour and every single time they hang up on me. I'm so upset right now and have a baby dresser that is useless.

I go in to Toys R Us EVERY sat...now for the past Saturdays in your clearance section..you have 31 " tall star wars and the rock figures for $3.90 each. Sweet deal....so I brought these guys on 2 saturdays. Today I go back to your store and those clearance items were raised to $6.90....from $3.90 the next insulting thing was under the $6.90 ticket was a $12.90 ticket...who are you fooling ....shame on you...

When I asked a man cashier do n you usually raise clearance prices and he said YES it depends on the original price. Wow disgusting....no wow I drove 12 miles each way to get more clearance items and the 3rd item I went back for today was also raised....shame on you...it is mutant mania wrestling. I will let my friends no about your phony clearance prices.

Called the Johnson City, Tn store looking for an item the employee stated she would put me on hold and go look. 20 minutes later when I walked into store still on hold was told they didn't have item and nobody took my call even though the manager on duty, Nick or Nate seen my phone and took me off hold. This is very poor customer service and and there is no excuse for it. Retraining or new management that was working Jan 16, 2016 at 5:30 PM needs to be considered.

I recently visited your Warrington store, I spent quite a bit off money on my children's Xmas present, I had a problem with my first card so had to pay a second time, the women reassured me that the first payment has not gone through but the second payment, so as you can imagine I was rather upset when I when I went to another shop to our purchase something else and there was no money in my account because you had took both payments, Which equals to £679.

Also just before I carry on, the first payment which there was a problem with was for £339.79 and the second payment which went through fine was for £340. I know its only a couple off pence but your staff took it upon there selves to add that extra pence on. Anyway I went into my bank and they sorted it out bearing in mind this all happened within 1hour, anyway my account was back in credit and I thought that was the end off it. Only it's not, yet again the payment has tried to go out and will not expire till 18, so till then I have an overdrawn off over £300 which I cannot clear at the this time off year, and now I also have a bank account I can't use the week before Xmas, which a complete pain.

I also cannot pay my rent till this overdrawn balance is cleared, nor can I purchase anything else for my children till this is sorted out. I am completely devastated at the moment as you can imagine and stressed out without this kind of thing happening at this time of year, and will not be using this store again

We attempted to purchase a few items today and because of lack of training on the manager and cashier path were not able to do so. We had two coupons from toys r us which we wanted to use but they both insisted that they can't take them. The manager (Larry) wasn't professional and made up stuff on the coupon and the cashier (Juanita ) was no help. After leaving we took a closer look and had notice what they were saying was wrong. We went back in and met the store manger who looked over the same coupon and agreed it would work and we were able to make our purchase. Point is if you don't know, don't try to act like you know and make the customer look like they are stupid; just be grown up about it and act professional. I would like to see or hear from someone to make sure this doesn't happen again.

On the 20th of November 2015 I noticed a withdraw from our joint account stating Toys R Us £24.99. I rang the bank to report a fraud because I and my partner haven't been to Toys R Us for months, when the women looked into it she said it was from the 11th September 2015, which I did purchase a Lego set the women said what might of happened is that there was something wrong with your system and that's why it took so long. I am very disgusted that is has happened and I wasn't informed about the situation. I no it's hard to no who purchased goods on their cards but you could send a message through facebook informing people you have had a glitch or try and contact the banks so they can inform people. I spent an hour on the phone trying to sort it out. Can you find out what happened that day and inform of what happened.

I was recently shopping at the Toys r us in new port richey, fl. I usually take my son there and don't really mind the prices being higher than walmart, because I liked the environment of being geared completely around children. I have always appreciated the customer service, until today. When they customer service goes, and the prices are still higher, definitely not worth it. My son and I spent alot of time today walking around the store making our christmas lists for himself and everyone else. We planned on purchasing a few small items. One of which was a small lego set, that was fully stocked and labeled on the shelf. The entire time we were there he was talking about it, and looking at the package telling me all about it, super excited to hurry home and build it. When we went to ring up the cashier said this is not available to sell. I said excuse me?

She said I can't sell this to you until tomorrow! I looked at my son with tears in his eyes and asked isn't there anything you can do? She said no. So I asked for a manager. When she came up, she would not look at me or speak to me directly. My son is now crying. She looks at the screen, says "thats not for sale yet" I again asked isn't there anything you can do? She said "no" and started walking away still without even looking at me. I asked why was it stocked and labeled on the shelf? After I was ignored, I asked for the corporate number, she mumbled 800 toysrus and kept walking. I asked the cashier their names, and walked out without purchasing anything. I called the 800 number from the parking lot and live chat with customer service when I returned home. We then went to a birthday party ( geared around lego), so my son was sure to tell everyone about the lego set he almost got today, and why he didn't.

Every parent there told me that I behaved way too calmly and they would have been yelling in the store. I guess I was in aw about the whole ordeal, besides what kind of example would that set. My son was already asking why they were being so mean at the store? It is bad enough to treat an adult poorly, yet to upset my young child like that is completely unacceptable! Everything on our list is available at walmart, target, kmart, amazon. We will not be shopping at that toysrus this christmas or ever again. I will however be sure to tell everyone I know about the horrible experience.

I have unsubscribed several times from babies r us and toys r us emails. It has been well passed the 10 days it takes to end the mailings. I keep receiving email from toys r us. Please STOP emailing me! I do not want to hear from this company and it has become quite annoying.

Good evening. I forgot to give my Toys R Us sales associate the $10 gift card coupon, so I went over to customer service to receive it. The sales associate told me I had 2 other customers in front of me I stated OK. She was waiting on an customer and it look like she didn't really know what she was doing so sales associate Nick came over to assist. While waiting the employee waited on the other two customers plus more while I was standing there. When Nick finished with the other customer he did help me out. I stated to the employee, did you forget I was standing here she told me no I didn't. That was not good customer service and I was very unhappy with her response. Nick did apologize but overall customer service was bad.

Went into Toys R Us store in Whitby, Ontario, and ordered 2 items to be sent to Upper Wentworth store in Hamilton as a baby gift from the registry. After about 7 days still no sign of these items. Called customer service and spent a long time explaining the situation only to have the call dropped by the csr. Called back again and went through the situation again after another long period of time was told to check with Purolater.

So now I have spent time checking with the store in Hamilton, 2 CSR's and now I have to check with purolater. Outcome of this nightmare was that items were in the Hamilton store all the time and through staff incompetence we finally get these items a week later.

This was unacceptable! I called Csr again Saturday 23rd May. Now it's 9 days later only to be told that I can get 15% discount the next time I order something from the Hamilton store. Like I would ever again!! I asked can you please just send this to me. Answer: no thats the way it is.

I am so angry by now and had enough of the lack of concern and knowledge. I am now at at the stage where I will be contacting the office of the president if there is no response or satisfaction from this complaint.

I called yesterday to find out what time the next wave of amiibos went on sale for preorder. You employee told me it started at 10am today. I just found out that the preorders started at 2am CDT. When I called toys r us all I got was a rude employee saying "its online only". I explained to him "I know its online only, but why did your employee tell me the preorders started at 10?" "sorry its online only" *hung up* This is the second time toys r us screwed me with these amiibo preorders. I had a big problem last time I tried to preorder the lucario amiino. I will never shop at toys r us again.

Introduced by my friend it was my very first visit to babies R Us . Excited i was due to the fact im going to be a grandmother for the first time and thought it to be a place of business i would return to for a long time. Its been far from that . I experienced the worst customer service ever. I was in the store for a good two hours and spent over $1,000. When i got home i realized i was missing 5 pairs of baby shoes that were bagged separately. I wasn't notified at all. The store had my information because i ordered a crib and received a rewards card that day. When i called to inform them i wasnt given the items purchased the response from the clerk that waited on me was a chuckle and " oh yea the bag is right here, i must have forgot to give it to you , and do you have your receipt? " I explain to her yes however i would need to send my sister with it due to my injuries from a car accident and not feeling well. She then said , " oh im gonna have to ask my manager if that's OK" . I said , really?

But im sending her with my receipt. " she said yea ill get back to you hold please.I couldn't believe she was going to put me on hold and discuss such a open and close situation when after just leaving the store and purchasing the amount i had with them. When she returned after leaving me on hold for well over five minutes i told her just that and that i would go in myself. As i arrived 30 min after the phone call i stood in line as the same girl that waited on me and confirmed on the phone it was her , walked by twice behind the register ignoring the fact i was there. I then related to someone else i needed to pick up some paid for items. It was only then then she decided to help me and retrieve the bag from an office. I left ,went home and decided id better look over my purchases. I came to the spa bath and noticed the tape on the bottom didn't look completely on the box. I then realized it had been opened and looked used by the water spots and scratched dirty surface.

I immediately called and was left on hold for ten minutes until after being transferred to the manager. She apologized and said to go in and they would have another ready. The next day i went in and the exchange. The following two days i received a call stating the crib I ordered was in. I called back to confirm why it couldn't be delivered and i was told it could but i would have to pay $100 to do that and additional $25 for every step after the first 6. I was almost considering but my brother in law said he would pick it up. The next day my family and i went back to the store and picked it up and i purchased another $260 of items. Oh the day i returned the bath i purchased $180 of baby items too. The following day after picking up the crib my brother in law noticed there was a crack in the wood if the crib and hole in the mattress i bought there too. My hands went up and i began to cry. My sister had to take it from there. We're still jumping through hoops to get my grand daughters space together and hoping it will get done before she arrives. We have one week left. I will never spend another dime at this business again

Placed an order online for my grandson. He had done his "Santa" shopping from your website. It was my 3rd order of different purchases for him. I was sent back an email that was confusing. Neither my daughter nor I could actually make out whether the whole order had been stopped, or just the telescope. (The telescope was actuallty the only item listed in the email.)

So, I immediately called the number you graciously supplied. So with order number (8615722398) in hand, I made that phone call. Phone lines very busy (I expected that), I listened patiently for one of the "choices" to pertain to my particular problem . OK, number two, "Problem with an Order You Have Placed". This should work. No help there, because my order had been cancelled, so my order number was not on file.

Hmmmm...still trying to figure out about my order. Press "ZERO" ? Maybe I'll actually get to talk to someone. I'll wait, I have time. I've wasted enough already. Nothing...get sent back to the oriiginal two choices. OK, try it again. Again...maybe I'll get sent to another "Menu". No luck. Eventually I just get disconnected. By now I'm getting a "little" upset. Really, you guys told me to call this number and find out what was going on, and I can't even get close! I had to figure it out on my own. I called my credit card company to find out some information. They told me they turned the whole order down because so much unusual internet action from me.

Thank you PERSON from credit card company. Now I know what is going on! What actually got cancelled. So, since my grandson wanted these particular items, it pained me, but I reordered them from you. You can be assured, however, that next year I will make sure he AND his brother both order from a different company. A grandmother who spoils her grandchildren and ex-customer, Deb Hebel

On 12/06/2012 I ordered an item for a baby shower on-line, thinking that in-store pick-up would be great and a time saver. I couldnt have been more wrong. On 12/08/2012 I waited on a Guest services line for over 2 hours with tons of angry and disgruntled customers. When I finally reached the front of the line, an announcement was made that the systems were down and no money could be refunded to any cards. Only cash transactions. After all of that time a bunch of people complained and/or left. I waited 20 more minutes while someone when to search for my item which, although it was paid for, was nowhere to be found in the store. There weren't even any items similiar to it so I had to settle for a gift that I didn't even want but I was not refunded the difference for these items. My sister purchased an item in the store. The associate swiped her card three times while assuring her that this would not cause her to be charged. Yesterday she noticed three charges for 40 dollars each which she has to wait for to be returned to her since Toys r us is still "processing" the payments. This was all in the Baychester store in Co-op city in the Bronx. Terrible service!!!

My disabled mother was misinformed by sales assistant on floor when explaining Thomas the Train train table and accessorries. She was told in front of me that the train table came with tracks. The sales assistant personally handed my mother trains that were supposedly to work compatible with my son's new train table.

Come Christmas morning we found out there was no tracks in the box. Every train was not compatible with the train table. How can an employee not be educated about a popular item that is a money maker for their company. Obviously after research we noticed that there are three types of trains after my son's dissapointment.

The type we needed was thomas wooden railway trains and tracks. Its ashame that my mom who is old and disabled dropped 500.00 on trains and accessories for his new train table and none are compatible.

My mother bought these items in october to avoid the holiday rush because she uses a walker to get around. Upon Christmas morning when we realized she was misinformed I went to return items december 27th but sales clerk and store manager could not help me out because return date had expired.

Could not refund even with receipt because their computer would not allow them. That is considerably alot of money to be wasted and cannot be used. So my son has a train table and no tracks or trains that are compatible. I am upset and let down being this is Toys r Us.

Not only that my brother spent 100.00 on an electric race track that was so cheaply made it could not hold itself together as the cars could only make it half way around the track. Why? cuz the pieces were cheaply made the track would fall apart as the cars made it halfway around the race track.

How can Toys R Us put these sort of items on their shelves. Seriously...I could find a better race track at walgreens or any local drug store. I am never taking my business to Toys R Us again.

Things have changed since I was a kid....What is a person to do as a consumer when you cannot trust the company to purchase durable and dependable toys and to train their employees to help their customers spend their money properly. I am still in shock.

Hi after i made a complaint about the toys r us click n collect selling me a toy that they did not even stock in store (leappad 1)as i was on my way to collect it they rang me and told me they dont stock this toy anymore told me i had to buy the new model which was twice the price. I then made my complaint to toys r us and had a call from the complaints department of which they said they were sorry about what happened and would compensate me for this by giving me vouchers, this was now a month ago and still no vouchers. Hope to here from someone soon or i may have to take this to the consumers rights department as i still have confirmation emails and the click and collect number for the item they gave me for the item they did not have i believe this was false advertising. Thank you for time.

My 12yr old son went into a toy r us to spend some of his gift money and he purchased a toy from robot chicken on the box it was a robot leaning on a washing machine he also bought a chicken and a gummy bear from this show , after he got them home he told me that the robot was a bad toy and upon inspecting said toy it had a hip action and you placed it on the base and the robots arms clipped onto a washing machine and it would move it's hip as if it was having sex with the washing machine. after seeing this I searched what robot chicken was and found that it is on adult swim and is a filthy show, I really thought that toys r us would have not put toys of this nature onto the selves and that i would have to be concerned about having to safegaurd my child from adult subject matter at what I thought was a kid friendly store.

Mark A. Wisor
111 white pine lane
Houtzdale , pa 16651

Item 036711 purchased from Babies R Us was damaged out of the box. Rewards were never received by e-mail, and found out they already expired. Prior to Christmas 2011, my wife & I went shopping at Babies R Us on Jamboree in Irvine. We picked out a couple of things and went to check out and pay. The sales associate assisting us told us about a Rewards program, where we would be eligible to receive a gift certificate usable at Babies R Us or Toys R Us stores, and that we would be receiving something in the mail about this with the certificate. Based on this inducement, we signed up for the Rewards program, and went back into the store to buy more items -- far above and beyond what we had intended, to earn more of the Rewards that were mentioned to us.

We made a couple of purchases that day, which included two of the FAO Baby Chef Ultimate Baby Food Center products, item 036711, UPC 789887301539, one for our daughter for use for our granddaughter, and another for our niece, who is expecting a baby. The item for our daughter had already been opened, and the sales clerk opened the box to see if everything was in the box. It was, but what wasn't seen was the piece with the blender blade that was completely warped, as if it had been heated up and partially melted. In addition, the container that attached to it was also damaged at the top. In essence, the product is unusable, and customer service cannot find any way to replace the unit or repair it. Ultimately, I'm extremely disappointed with my experience dealing with Babies R Us, from the supposed Rewards inducement and rip-off, to the item damaged and sold as new.

On Sunday, October 28, 2012, at approximately 4:00 pm, My wife two daughters and I walked into the Toys R Us Store located in Riverside California to register my wife into the stores data base system because she is going to have a babby. When we walked into the back to register and after contacting several of the store employees. none of the employees knew how to work the scaner machine so my wife could walk around the store and scan the stores items.

We waited for about 15 minutes for the employees to figure out what to do. Then we told them we were going some where else. While we were walking away from the registration area. All of the employees a balck female, a hispanic female and a hispanic male all started to giggle and laugh at us while we walked away. When we got to the front of the store. I contacted the male hispanic employee and asked him if I could talk to a manager. He attempted to call a manager via his hand held radio.

The manager told him he was at lunch and the other manager wasnt responding to his radio. After waiting for about approximately 10 minutes. I told him I would file the complaint with the cooperate headquarters. The employee told me "I dont care, do what ever you have to do". Then I left. Your employees at the Riverside store are very unprofessional, have poor tact and poor judgement. I cant believe how my wife and I were treated. My wife and I will never shop at that store again. Your employees also need to be trained on how to use the stores equipment and the manager should have come out when I wanted to file a complaint in reference to their employees attitudes.

I placed an online order for store pickup. It was cancelled and I was never notifiedl. The employee said they were too busy and said I needed to reorder. I went to reorder but the funds from the first order are not back on my card. The CC company said to call Toy R Us and find out the status of my refund. After waiting on hold for over an hr. I was connected with a rude agent who kept putting me on hold. SHe then asked to transfer me and said she would stay on the line with me and it wouldn't be long. She hung up on me. I can't find the # for employee complaints but I will. I really hop they recorded that conversation and compensate me in some way.

***ANGRY CUSTOMER

I purchased several items at toys r us.com. I paid additionally for the items to be gift wrapped and I included a message to go with the gifts. The items were sent without being gift wrapped and of course no message included. I then contacted 1-800-869-7787 I had to wait 26 minutes for a customer service representative to answer, then I was placed on hold for another two minutes.

I let her know how frustrating the whole experienced had been. She informed me that I would be refunded the gift wrap fee. The entire phone call was 32 minutes long, most of it was me on hold. I have never experienced such awful service. This was my first and last time purchasing anything from toys r us. com and I will not purchase at the stores either. I can honestly say you have lost a customer.

In addition, I received the order that I had shipped to my house and it was sent without a shipping box. My grandson whom I bought it for lives across the street and the surprise was almost ruined since it was left by my front door.

Your company really needs to review what you are doing and work towards improving your methods in order to be able to satisfactorily service your customers. Remember that word of mouth can "Make or Break" a business. As you know in today's economy it doesn't take long to loose your company. Larger companies have already gone out of business. It is imperative to maintain the customers you have.

When I spoke to the customer service representative, I requested for someone to call me. I'll wait and see if it happens!

I have gotten misinformation from sales associates and managers from Toys r Us twice within the past 3 weeks, especially on Black Friday this week. The first time a sales associate told me that a Nintendo 3DS game would fit into a regular DS game. The store allowed me to return the item because of the misinformation. The second time was I was purchasing a Highlanders Giant for my son. I came to know that the ones I got were for the Wii U so i returned them unopened and a with a receipt.

The sales person and a manager both said that they would work on both the Wii and Wii U. I asked if they were sure if they were compatible and they both said yes. My son then opened them and tried them on the Wii portal and like I thought did not work. I was not happy that now I am out the money I used to pay for this item and my son is now very dissappointed with their after thanksgiving sales. I am really disappointed that a store associate who works in taking returns and managers would be more knowledgeable and make sure to give factual information to the consumers.

I was looking at the baby swings on-line and the one I was interested in said I had to call my local store to see if it was available. I called the Babies R Us in Salisbury, MD tonight, 10/19/12, to see if they had a swing in stock. When I told the person who answered the phone I was calling to see if a swing was in stock, she said "We have lots of swings". I proceeded to tell her I was looking for a particular one and that the online store said I needed to call my local store. She put me on hold for 10 minutes then I could hear them pick up the line and put it right back on hold.

It did this again in another 10 mins. Finally she got back on the phone, about 25 mins. on hold at this time, and asked which swing I was looking for. I told her and was put back on hold again. At 28 mins. 45 seconds in they hung up on me. I understand that it can be very busy at times but if she was that busy she could've just said it was very busy and I would've called back instead of wastings almost 30 mins. sitting on the phone. Now I think I will go elsewhere to find the swing I'm looking for. Way to lose a customer!

Toys-R-us NOT wouldn't validate cards given as a gift because I did not have a gift receipt. Totally, unacceptable two $25.00 cards. When these cards were bought they were scanned and there should be a record of that charge or purchase that can be trackable only by Toysrus. how can I do that ... I can't that's why I reached out to Corporate offices. NO HELP, hey get paid to read a script to you! Had wait over a month for a cell back after making TWO phone-calls. $50.00 lining pockets of a wealthy corporation. WRONG!, Cancelling my Toysrus card and boycotting them. Gift cards only from Target from here on now! Never shopping at toysrus again!

I want to let your department know that how disappointed I am with Toysrus, a company that I always valued so highly due to providing goods to children. One and half month ago my 6 year old son whose name is Aiden and I were at Toysrus and he was riding one of the scooters there and when he turned to the book section he fall down and the scooter handler cut the area above his upper lips and it started bleeding so badly that I had to take him to the hospital right away and while I was taking him out of the store with blood all over his face and his crying due to the pain, not even one customer service rep came to ask if we need help.

My son had to get 3 stiches and the next day I came to Toysrus again to buy the Ninjago lego for him so he could feel better and wrote down my concern on a piece of paper and gave it to the client service rep and he told me that he will be sending the letter to the complaint department and I was expecting to receive a call from someone at Toysrus but not one single one.

My son's wound is becoming swollen and I took him to the pharmacy couple of days ago and the pharmacist said it might have been infected and he needs to put polysporin that has anitbiotics in it but my dad whose a doctor checked him out and he said most probably the deep wound is due to keloid reason and I'm taking him to his family doctor this week as she was away from the office.

Talking to client service rep at toysrus when I came in to write the letter the next day of the insidence, he told me that there is a policy that scooters should have only been in the scooter area and someone from Toysrus should have been there not to allow it but I didn't see the policy anywhere being stated and nobody being there to monitor. Just you know that I'm proceeding with the legal action. The location of the store is in Toronto, Ontario, 300 Steels Ave West Should you have any questions, my cell phone# is 647-764-9680 Thanks, Elham

I went into the Toys R Us store on Wolf Road in Colonie NY on 12-02-12 and again on 12-04-12. The Manager’s name was Mike. He should not be a Manager of a kids toys store! He does not know how to deal with customers and has a very bad attitude! The store is very under staffed. On 12-02-12, I waited in line along with many other customers in electronics for Mike to come and type in his managers code. Because every time the associate scanned an item it asked for a managers code.

The cashier was very apologetic and said this is not what should be happening. We were waiting in line for over 45 minutes. Mike kept getting paged and he would not respond to the nice cashier behind the desk. The store was in complete disarray, you couldn’t even get through the aisles. Its dirty and toys were all over the floors. On 12-04-12, I left work to run over and get my items I placed on layaway on 12-02-12. I realized I had placed the wrong tablet on layaway.

I had intended to go back to electronics and buy the Samsung 7inch tablet that your store sells. I said I only want to cancel one item on my layaway and buy the rest. Mike said I had to cancel my whole order and then also get charged $10. I said that is not right, Walmart let you cancel items you do not want and you are still able to buy the rest of the items. Mike then said you have to buy the whole layaway and then do a return on the item you do not want. This is supposed to be a “hassle free Layawway” I said that doesn’t work because my refund doesnâ€'t go right back into my bank account and I want to buy a different tablet, I cannot wait 5 business days or how every long it will be. He said he didn’t care. Call you bank he said! I told him I was calling corporate to file a complaint which I never ever do! He did not care one bit. I took my receipt and went to electronics.

I asked one of the associated for a tablet and he said he had to go in the back to get it. There was also another woman waiting for an Ipod touch. The associate again had to page Mike the manager 5 times, he never would respond to the pages â€Manager needed in R Zone” I waited 45 minutes or more with this other woman for Mike to bring the key to unlock the back room. I said forget it and I went back up front and canceled my layaway and was charged $10! I arrived at The store at 2:30 and I didn’t leave until after 4pm! The store was not busy at all. I had to wait and wait and wait to get any help.

I drove over to Best buy and bought my video games and tablet from them. I will not buy any electronics from this Toys R Us store again unless something drastically changes! Last year when I shopped at this store around the same time of the month the store was not in this bad of condition and there were associates to help out in almost every isle and electronics. The associates would walk up to you and say can I help you find anything miss etc! I donâ€'t know if this store has a new manager, but something really needs to change! I have never had such bad customer service in my life. When I went back up to cancel my layaway I told Mike the manager that I called corporate to make a complaint, he said he did not care.

I did place a call on 12-4-12 at 3pm. I want my $10 back. If you look into my buying history I spend A LOT of money at Toys R Us and Baby€™s R Us! I will start using Amazon and Target more often now because they do have hassle free shopping, Even WALMART! I totally understand that this is a super busy time for the store, but I have seen it much more busier and the store ran perfectly. If the manager doesn'€™t care about his store then no one else that works there will care either. I also bought a few video games on 12-2-12 and I am going back to return them to the store and buy them at a different store. Thanks for your time with this matter,

I bought my 8 year old daughter a keyboard for Christmas on Black Friday on line. The keyboard was delivered today, left on my purch standing up with the Key Board on the outside of the box. My daughter saw the box and our Christmas is ruined. I am so very dissappointed. How does a toy compnay like Toys R Us not know better than to send toys before Christmas not wrapped in brown paper or packaged in a brown box with no pictures. I will never buy from Toys R Us again

I was making an order online- this order came to more than $100 and should have qualified for free shipping since it contained a wipes warmer, a wicker basinet/basket and stand. This is not what would be considered "Large Furniture". The shipping charge was going to end up being 25% of my total purchase. This is completely absurd. I'm upset not only because of this, but because I have spent thousands of dollars over the past 8 months at your store- it is the only store I registered at and received many gifts purchased at your store. And now that I have a couple things that I need to buy (and I live about 3 hours away from a babies r us) I have to pay these rediculous shipping charges. I really wish I would have known this before hand becuase I would have never registered there. I should also mention that the items listed say that they qualify for free shipping if over $100 is spent. My subtotal was $125.

On the 1/2/2013 I purchased a silver cross micro pushchair from toys r us purley branch. Almost after a few days of using this pushchair I noticed the left hand wheel wasn't touching the floor when pushing my 13 month old daughter, but to be honest this wasn't really a cause for concern.

On the 27/3/2013 my daughter was in her pushchair when I noticed she was rocking it from side to side, now this was a concern so yesterday the 30/3/2013 I returned back to Toys R Us store explaining the situation, a member of the baby department explained she would take it out the back and put some WD40 on the wheel to see if this would make a difference.. when she returned she explained that one of the bars on the side of pushchair was not straight..

I was horrified as my first thoughts was what if it had give way and my daughter was in it?? The Toys R Us advisor explained they would have to send the pushchair off to the silver cross to see if this is a manufacturers fault.. firstly how else would u explain this? Surely a child of 12months would not be able to cause such damage? But I do understand that you have to follow company procedures..

I asked what I would do without a pushchair and the advisor explained they could offer me a loan pushchair, at first I was a little reluctant as the thought of my baby using a pushchair tha t lots of other children as illnesses sprang to mind, so I asked to talk to the manager he assured me all loan pushchairs was cleaned when they returned back to store..

So I agreed that I would take one but when the advisor brought the pushchair out I was outraged at the poor condition of the dirty blue pushchair they had provided for my most precious baby, the dirt was engraved in the pale blue material.. It became very clear to me that this pushchair had been neglected and I would be very surprised if it had been cleaned ever..

The advisor first told me this was the only one available but when I asked to talk to a Toys R Us manager again she came back with a pale pink one that admittedly was better than blue pushchair but by know means suitable for a baby it still had dirt around edges of interior.. when I requested the manager again he told me there is nothing he can do as these are sent in by manufacture, why was I being handed a babies r us pram then?

When my pushchair was made by silver cross.. Im have been a loyal customer to toys r us for over 7 years, birthdays, Christmas, prams, pushchair.. I am disgusted at the poor quality of customer satisfaction and the standards of your customer care.

I had no choice to but to except the pink pushchair as Toys R Us said it would take up to 4-6 weeks. It has totally ruined my easter break as I was meant to be taking my family to Lego land but the dirty pushchair you have provided is now wet as I have had to clean it and my daughter needs a pushchair. I would appreciate to hear back from you..

Miss Natalie Kerry Watts

I called Toys R'Us to see if they had a card game named Tripoley. I did call on Christmas Eve and knew the store might be busy. I didn't want to drive from my home all the way to the store for nothing so again I called to see if they had the game. The first time a woman answered, I asked if they have the game Tripoley, she asked what kind of game was that, I said it was a card game. She asked if I could hold and I said yes, I was place on hold for 12 minutes and 13 seconds before someone hung up on me. I called back an another woman answered the phone, I explained how I was on hold already, and also said I see the have the game on the website but wanted to make sure they have it in store. She asked me for the product number. 

I told her I didn't have it because I wasn't on the site but will check, she told me to scroll down and see more information, I could not fin that then she told me never mind I found it, could you hold on. I said yes and this time was placed on hold for 17 minutes and 43 seconds. Now I was quite agitated and hung up to call back, and I believe Brian from the Baby section answered and apologized and transferred me to toys, I was now on hold for 14 minutes, hung up and called back to ask for the manager. Richard answered I started to explain how I called three times, the first time I was on hold for 12 minutes and then was hung up on and he cut me off and asked what was I looking for.

I told him Tripoley he said could you please hold while I look on the shelf. I said yes, he was not long before he came back to tell me they have the game he will put it at customer service who to expect to pick it up and when. I was quite upset that he didn't care to listen to my complaint. So when I told him; you don't care about what I have to say/ my complaint, he says oh it's been really busy in here, so I told him I was on hold in total for more than 43 minutes he says well I'm sorry we are having phone issues. I then replied that's fine you don't care about my complaint I will file it else where. I would have been happy had he listened to what I had to say and said sorry, but he didn't. What if one of his employees said something really horrible again he wouldn't know because he didn't take the time to listen.

This was extremely poor service, the worse part is I spent a lot of money there throughout the years and for people to be so rude on Christmas Eve. If you can't handle how busy your store is through the holidays then maybe you shouldn't manage it.

I made a online purchase On 12/6/12. For a total of $172.18... Over the course of 4 hours I received 4 order conformations, 4 different order numbers. So I call your 800 number. I have NEVER had such horrible customer service. Not only were they rude, they made it out like the multiple charges were my fault. Simply stating "we'll you Will just have to wait until they are all shipped" I am a single mom of two kids.. My husband was killed in Iraq last year. I don't have the money to be charged $172.18 FOUR times. My checking account went into overdraft, the overdraft charges were outrageous!! I got in touch with my bank and they disputed 2 of the 4 charges. I called your 800 number 20 times in a 4 day period trying to get answers or reassurance that they were working on the order problems. On Sunday, I get 2 shipping conformations, they are sending me 2 of everything. And yet another person shrugged me off basically saying "oh well" I never got an apology, or any kind of help whatsoever. I'm trying my hardest to make my children's first christmas without their father a good one, but yet it is horrible!! I can't even buy my kids food because of what y'all did. So now i have to wait for all my stuff (plus the duplictes) and either take time off work to return them to the store, or ship them back and wait 4-5 days for my money to be put back on my card.. its a lose-lose situation for me. i have always shopped your stores, but after this Experience, I'm afraid I will not shop there again.

Ref #121214-004326
I have tried 2 place an order twice with this company. Once on line and the other over the phone and both times the money was taken out from my chase account but toyrus had no record that that my order was placed. I called up this location TOYS R US/BABIES R US - REGO PARK [6753]
REGO PARK[6753]
61-35 JUNCTION BOULEVARD,NY 11374
and after waiting 44 minutes the manager did not make an effort to help me. I even call the location that is close to me and no one is answering. I do understand that this is the holiday Seson and its busy but the lack of help is just crazy, makes me not even want to shop with this company anymore!

I went to purchase a Thomas the train table at the Niles oh store. They didnot have it in stock. This was first day of ad. They offered to order it
Online saying we'll wave the shipping & ship to your home. Ok fine. But was not able to use my coupon because now it's an online purchase.
So because the stores don't have things in stock I cant use a coupon. If you had it there I could of used it. And as for the free shipping I come home go on line & well everyone can get free shipping. I dropped $300 in that store that day & couldn't use my coupon. Thinking I'll shop elsewhere next time. Oh ya couldn't use coupon on the other stuff I bought because they were learning toys ! Why give coupons if you can't use them.

i was expecting a delivery on the 19th november 2012 , i cancelled all my plans to wait in for this delivery as i was also waiting for a delivery from argos , i was trackin the order online which told me the items had been out for delivery , 6oclock came and still no order i go online to track it again to find it sayin courier to reattemp , i phone them for them to tell me he has been , obvoisly not wen i had waited in all day nowin i was due an argos delivery , now i have to cancel my plans for tomorrow to wait in again for a delivery which hasnt turned up , and IF the delivery did come and i wasnt in i would of had a card through the letter box which i didnt so i no no1 has knocked my door they have obvously gone to the wrong address and i think this is absoloutly ridiculous !!!!!! i am not satisfied and will not be ordering from here again as i spent nearly £500 in ur store on the 14november .

Just spent over an hour shopping at Toys R Us online on Black Friday and adding things to my cart only to go to checkout and find my cart empty. Tried to add more and it just kept clearing. Couldn't even buy 1 darn thing. Tried to call customer service only to get a recording indicating you are experiencing technical difficulties. I'll say! Very dissapointed with Toys R US Black Friday! They should at least allow you to purchase online rather than stand in line for hours at the store like cattle. In my opinion, Black Friday should be banned because of what it does to people!

Is it common practice for your employees to lie through their teeth when it comes to hiring Team Members? I worked for the "R" Us company from early September until Early January. Kathy from HR told us during orientation that we do not have to worry about our positions being seasonal, that only Toys"R"Us does not, when Babies"R"Us hires It's for Part-Time/Full-Time. While working here I provided the best service I could to both the Company, and the customers. I quickly learned of all products in the store, was extremely courteous to everyone, fast and efficient. I tried to prove myself, to earn more hours and to show that I want to continue working here. I would also like it noted that I live in NorthEast Maryland, I drove from my house to Work every day I was scheduled, Or called in to help.

20 Miles There and back in a vehicle that does not get good gas mileage for a mere 4 hours each day, Totaling 12 hours a week at most for the little 8.50/h pay. Other employees were saying this is not worth it at all, but I continued to show up and do my job, going above and beyond, in anticipation of the extra hours, and chance to rise in position, as told to us in Orientation. However, I was let go. Nobody in the store had the audacity to call me and inform me of why I was no longer receiving hours. It was two weeks, of which I was sitting home with nothing to do, waiting til the next week neared so I could check my schedule. Nobody told me I was let go, Nobody told me a thing.

I then called the manager just yesterday (1/10/13) and was informed that I was hired as Seasonal, and terminated as the Season was over. I asked why Kathy had lied to us and told us the position was not Seasonal if it was, to which he responded "I don't know.". I do not appreciate being lied to, and having false promises being dangled in front of me like such. I worked hard for the company, I wanted to continue working there, I enjoyed it. Instead of having yourself a great worker who did more than the current employees there, you now have an angry ex-employee who will never be going to your stores again due to your horrendous business practice.

I called Toys R Us Schaumburg to see if they had in inventory that they website said they had in stock. I spoke with 5 different people over a 25 minute span to find out that the first store did not have it. The second store I called, Vernon Hills, also said it had it in stock. I spent 10 minutes on the phone before being disconnected. I called back and waited another 20 minutes before being disconnected again. That's 35 minutes on hold without ever stating what I was calling about. I don't feel this is an acceptable standard and called another store instead. Within 10 minutes they confirmed they had the product and I went there instead. I am very displeased with this inefficiency.

I took my two kids to Toys R Us today at the Bloemfontein branch. My little son was looking at some books and placed his wallet on the shelve. He turned his back and when I asked him where his wallet is we found it on the shelve, but his money was gone - about R370. I went to the counter to ask the staff whether there is cameras in the store as I woould like to see who stole his money but they informed that they dont have any cameras in the store. Is this really the case??

I placed an order on Nov.22 for a Lego Ninjago Epic Dragon Battle.....Order number 8597934258-0. I paid with 2 gift cards that were $20 each and the rest on PayPal. I received a confirmation email stating my order went through. Several hours later I received an email stating my order was cancelled. The email gave a 1-800 number to call. I did call.....3 times with one call being on hold for over 60 minutes were I was then asked to leave a message. I did! It is now 24 hrs later and I hadn't received a phone call back. I also tried calling the Modesto store numerous times and no one ever answers. My gift cards balance is at ZERO!!! All I want is my $40 back. I cant believe the frustration this company has caused me. They have lost me as a customer. Oh and btw... I live an hour from the nearset Toys R Us so just going to the store isn't an option.

Toysrus in Shirley I walked into shop a female member of staff at the customer service desk said can i take your shopping bags i said why. She said that it is policy that we have your shopping bags. I then said i have bought a ipod from Currys worth £200 so if i hand over my bag are you responsable for my bag she said no. I then said i know and understand why you would like to hold my bags until i finished shopping in your store but due to the value of my ipod i feel worried about me leaving my bag with you knowing that you are not responsable for my bag. the member of staff said well its our policy, and if you take your bag into the shop you will be asked to be search on the spot by a security guard i said fine i have a receipt for my things in my bag.

I felt like i done something wrong because other people were walking in with bags. After our talk i looked back at the desk and seen the member of staff talking and smurking with other staff all of them looking at me i felt really bad and i could not look around the shop properley for xmas presents. I informed the manager but i still feel down when i am thinking back of what happened. This took place at about 11:30 on 26.11.12 toyrus Shirley kind regards jason

I phoned u today about my pushchair then I pick it up cos I got told they have giVen me a new seat but I have got home to find out that tthere is a botton missing that you use to take the bar out to make it easyer to put ur child in so I want to know what you are going to do about it