{"name":"Freshdesk","slug":"freshdesk","url":"https://hissingkitty.com/vendors/freshdesk","description":"Help desk software priced per agent.","category":{"name":"Customer Support","url":"https://hissingkitty.com/categories/help-desk"},"verdict":{"label":"Build part of it","basis":"editor's view unless 10+ buyer answers","methodology":"https://hissingkitty.com/methodology"},"list_price":{"text":"From $15 per agent / month","contract":"Monthly or annual","note":"Published starting list price; check the vendor's pricing page."},"what_teams_pay":{"note":"Bills, price increases and reviews are on the company page, not in this file.","url":"https://hissingkitty.com/vendors/freshdesk"},"alternatives":[{"name":"Onyx","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/onyx","website":"https://onyx.app","summary":"Teams say they moved to Onyx from Freshdesk.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Front","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/front","website":"https://front.com","summary":"Teams say they moved to Front from Freshdesk.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Decagon","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/decagon","website":"https://decagon.ai","summary":"AI agents that resolve customer support conversations across chat, email and voice. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Sierra","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/sierra","website":"https://sierra.ai","summary":"AI customer service agents for large brands, priced on outcomes. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0}],"cite_as":"Source: HissingKitty, https://hissingkitty.com/vendors/freshdesk, 2026-11-12","updated":"2026-11-12T16:01:46.353Z"}