{"name":"ServiceNow","slug":"servicenow","url":"https://hissingkitty.com/vendors/servicenow","description":"Enterprise IT service management platform.","category":{"name":"IT Service Management","url":"https://hissingkitty.com/categories/itsm"},"verdict":{"label":"Build part of it","basis":"editor's view unless 10+ buyer answers","methodology":"https://hissingkitty.com/methodology"},"list_price":{"text":"Custom quote","contract":"Multi-year enterprise","note":"Published starting list price; check the vendor's pricing page."},"what_teams_pay":{"note":"Bills, price increases and reviews are on the company page, not in this file.","url":"https://hissingkitty.com/vendors/servicenow"},"alternatives":[{"name":"Commerce auto-AGENTS for HR","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/commerce-auto-agents-for-hr","website":"https://www.commerce.ai","summary":"Internal HR agents that resolve employee requests grounded in your policies and acting in Workday and ServiceNow.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Computer","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/computer","website":"https://computer.io/","summary":"Computer is the AI teammate that connects your accounts, your team, and your entire company.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Enjo","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/enjo","website":"https://www.enjo.ai/","summary":"AI support agent that resolves requests in chat and escalates to existing ITSM.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Serval","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/serval-2","website":"https://www.serval.com","summary":"AI-native service management platform for request, incident, problem and change management.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Echelon AI","kind":"Built for you","url":"https://hissingkitty.com/listings/echelon-ai","website":"https://echelonai.com","summary":"Builds catalog items, flows and apps inside ServiceNow using AI.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Rezolve.ai","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/rezolve-ai","website":"https://www.rezolve.ai","summary":"Agentic AI service desk for IT and HR with autonomous resolution.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Computer by DevRev","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/computer-by-devrev","website":"https://devrev.ai/meet-computer","summary":"AI teammate that resolves tickets and acts across systems using shared memory.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Harmony","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/harmony","website":"https://harmony.io/","summary":"AI-native ITSM platform for IT and HR requests with native Slack and Teams support.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Console","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/console","website":"https://www.console.com/","summary":"AI-native platform that executes IT, HR and finance requests end-to-end in chat.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"RaftLabs","kind":"Built for you","url":"https://hissingkitty.com/listings/raftlabs","website":"https://www.raftlabs.com","summary":"Builds custom construction management and IT service management software.","price_from_monthly_usd":null,"build_price_range_usd":[10000,10000],"votes":0},{"name":"Atomicwork","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/atomicwork","website":"https://www.atomicwork.com","summary":"AI-native service management for IT, with agents for requests, assets and approvals.","price_from_monthly_usd":2083,"build_price_range_usd":null,"votes":0},{"name":"Siit","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/siit","website":"https://www.siit.io","summary":"AI service desk for IT and HR requests inside Slack and Teams.","price_from_monthly_usd":23,"build_price_range_usd":null,"votes":0},{"name":"Ravenna","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/ravenna","website":"https://ravenna.ai","summary":"AI-native service management for IT and ops teams, run from Slack.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Serval","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/serval","website":"https://www.serval.com","summary":"AI-native IT service desk: agents resolve requests and automate IT workflows.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Decagon","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/decagon","website":"https://decagon.ai","summary":"AI agents that resolve customer support conversations across chat, email and voice. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Sierra","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/sierra","website":"https://sierra.ai","summary":"AI customer service agents for large brands, priced on outcomes. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0}],"cite_as":"Source: HissingKitty, https://hissingkitty.com/vendors/servicenow, 2026-11-12","updated":"2026-11-12T16:01:47.240Z"}