{"name":"Zendesk","slug":"zendesk","url":"https://hissingkitty.com/vendors/zendesk","description":"Customer support ticketing priced per agent.","category":{"name":"Customer Support","url":"https://hissingkitty.com/categories/help-desk"},"verdict":{"label":"Build part of it","basis":"editor's view unless 10+ buyer answers","methodology":"https://hissingkitty.com/methodology"},"list_price":{"text":"From $19 per agent / month","contract":"Annual","note":"Published starting list price; check the vendor's pricing page."},"what_teams_pay":{"note":"Bills, price increases and reviews are on the company page, not in this file.","url":"https://hissingkitty.com/vendors/zendesk"},"alternatives":[{"name":"Computer","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/computer","website":"https://computer.io/","summary":"Computer is the AI teammate that connects your accounts, your team, and your entire company.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Fini","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/fini","website":"https://www.usefini.com/","summary":"Fini builds AI agents that autonomously resolve up to 80% of customer support tickets.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Crescendo","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/crescendo","website":"https://www.crescendo.ai","summary":"Crescendo is the AI-native platform that replaces Zendesk's ticket model with one data model for CX.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Computer by DevRev","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/computer-by-devrev","website":"https://devrev.ai/meet-computer","summary":"AI teammate that resolves tickets and acts across systems using shared memory.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Harmony","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/harmony","website":"https://harmony.io/","summary":"AI-native ITSM platform for IT and HR requests with native Slack and Teams support.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Console","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/console","website":"https://www.console.com/","summary":"AI-native platform that executes IT, HR and finance requests end-to-end in chat.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Decagon","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/decagon","website":"https://decagon.ai","summary":"AI agents that resolve customer support conversations across chat, email and voice. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0},{"name":"Sierra","kind":"AI-native alternative","url":"https://hissingkitty.com/listings/sierra","website":"https://sierra.ai","summary":"AI customer service agents for large brands, priced on outcomes. Pricing by quote.","price_from_monthly_usd":null,"build_price_range_usd":null,"votes":0}],"cite_as":"Source: HissingKitty, https://hissingkitty.com/vendors/zendesk, 2026-11-12","updated":"2026-11-12T16:01:46.327Z"}