Many of our visitors have a simple question. They need help contacting Yahoo! customer service. The reason can be many different things. From a problem with logging into their account, a question for technical support, or even a complaint or comment.
Sounds simple right? Except for the fact that Yahoo! does not provide a customer service phone number. In fact, the company even goes as far to say that if you see a phone number online, it's not Yahoo! you are calling.
In our opinion this is incredibly frustrating for customers because they want to talk to someone on the phone. But, we understand that from the perspective of Yahoo! keeping people on the phone lines are expensive. And of course the company is going through a $4.8 billion dollar aquisition from Verizon.
The company does have a few phone numbers listed, however they are clear that they do not want to provide customer service on the phone. The only valid contact number is the main corporate office at 408-349-3300.
Here are the ways Yahoo! lists customer service options:
- Social Media
- Community forums
The bottom line is beware of calling a Yahoo! customer care phone number you see online.
What do you think about this policy of not being able to reach a live human when you are in trouble? Would love to hear the thoughts and feedback of this community.