BlackBerry Complaints Continued... (Page 2)

I would like to complain profusely about the complete joke that is the Blackberry Torch smartphone. I was stupid enough to get it on a two year contract (locked in till September) and its the worst phone I've ever had. The number of times I have had to simply knock the battery out of the back and start again due to the phone constantly freezing, the facebook app freezing (also made a fatal mistake of downloading the latest version which has made facebook even worse) and now I am being plagued again with this stupid timer thing going when I'm trying to send a text, comment on facebook....anything really!! I would not recommend this smartphone to anyone and am so incensed about what a crap phone this is, I am now considering putting a video on youtube urging people NOT to buy it as it is a joke!

Hi Sir/Madam I have a blackberry curve 8520 and I have a problem with it cos its can't notify me if I receive an email and I tried to setup my email but it only gave me one option that say:I want to use work email address...,actually I dnt want to use work email then it can't go through,sometime it tell me to put activation server password and I dnt have it,the only thing that bother me is that I see my email if I check my internet and sometime I saw a email after an Hour cos it not notify me if you can help me with that.and setup my email and wireless.thanx

I have been a loyal supporter of BlackBerry ever since I purchased the BlackBerry Bold 9780 for R 4200 24 September 2011. It worked rather well until 5 months ago when the black hour-glass icon appeared all the time and it had major memory issues. Eventually I had to take it to get the software removed and reinstalled. Anyhow, after the software was re-installed , the issue came back a week later. I complained to the Regional Manager of the chain of stores in Cape Town , South Africa. She issued me with a brand new BB Bold 9900 (which was selling for R 6600). Anyhow heres where my focus from being a loyal supporter to an absolute hater of your product. I was issued a BB Bold 9900 Saturday 1 December 2012 as part of the exchange process from my BB 9780 = it lasted 6 days where I had BIS connectivity issues.

Exchange 2 BB Bold 9900 Friday 7 December 2012 then BIS connectivity issues again. Exchange 3 BB Bold 9900 Friday 14 December 2012. I assumed it may have been a bad batch of this model from this store so I asked the Regional Manager to organise one from a different store This one lasted 2 days before the BIS connectivity issues reappeared. My cellular provider did nothing to rectify the problem. I will gladly attach images of the errors I experienced using the so-called faster, better new Blackberry Bold 9900.

Hello sir,
I have a blackberry curve 9220. i am getting problems in the handset.the battery connectors are loose and due to that the handset restarts frequently or at times goes in off state. to make it functional i have to insert a small piece of paper in between the battery and its connectors. i had made the complaint for same in January 2013 at Nehru place service center, Delhi and they kept the handset for 15 days on pretext that they handset will be sent to Banglore. i received the handset after 15 days as it was before, ie with no corrections. its been more than 3 months that the part is still not available. the handset is still under warranty. neither they are doing any efforts nor they are replacing my handset. it is too frustrating for me.

IMEI- 352660059373725
PIN- 2A092B25
BT MAC- 70 AA B2 A5 D3 EA

Waiting for a positive reply.
thankyou.

I sent my BB9630 in for repairs, as it wouldn't switch on. 3 weeks later I received a new phone, only to find out that it wasn't working either! It was sent back again, and after 2 weeks I was notified that it was sent for "a higher level of repair" (job nr 8371319). I've now been without my phone for 5 weeks! This is ridiculous. I wonder if Blackberry thinks that I will promote their products after this?

I sent my blackberry curve into bell 6 weeks ago. I just got it back and it said that the warranty was void due to physical damage. The warranty costing a lot as it is to even get. I find this unfair because in my opinion I think it got warn out over the year I've been using it and that it wasn't all my fault. Now i have to go buy a new phone, all because nobody seems to believe me and what I have said.

I recently upgraded my BlackBerry Curve 9360 and since then my trackpad baarely, ever works and it keeps rebooting. ive only had it for about five months now and this isn't the first problem. My first problem was the vibration stopped working and I contacted the BlackBerry RIM people and the helped me fix it then it stopped working again shortly after... The next problem was the trackpad started acting up then I updated my BLackBerry Curve 9360 to 7.1 Bundle1996 and ever since then it has rebooted every time I unlocked my phone.

I have a BlackBerry Bold on contract and my screen is giving problems. The display is blurry and patchy. On Sunday 18 September 2011 I went to the Bayside Village branch where the saleslady, Shahieda Smith, gave me all the wrong information. It will take 3 weeks for my phone to get fixed and I will loose all my data on the phone. She also promised me that the store manager, Faldielah Valley, will give me a call by the following day as I insisted that should they take my phone that I will need a handpiece to borrow as I have a business and all my emails are on my phone, etc.

It is now Tuesday 20 September and nobody has contacted me and my phone is getting worse by the minute. I even offered to take my phone to the repair centre to try and save time, but I got zero service and NO help. My phone is still guaranteed under contract - I've only had it for a year. I think it is disgusting - I spent almost R700 per month (sometimes more) and I'm never behind with any of my payments. As a customer I expect the service that I pay for.

Good morning
My name is Priscilla Bon, I purchased my Blackberry on 09 March 2013 from Markhams in Table View outside of Cape Town. It is a 9320 which cost me R2400 and after only 6 weeks, I had to return it because it was overheating very severaly. Now I have to wait 4 weeks before I can have it back or replaced. That is almost as long as I have had it, and in the mean time, I am stuck with no means of contact or communication as they do not even want to give me a loan phone. It has been less than a week that I returned it and already I am missing appointments, and people battling to get hold of me. Please advise why it must take so long. I have had my other phone for over three years and never had problems like this.

Last December i got my first blackberry i was told they were one of the best phones to have so i decided to get one. after only a month of having my blackberry it started to freeze, then after a while it started freezing everyday. i had to keep rebooting it nearly everyday so that i could stay in contact with my friends and family. then the enternet started crashing , i was not able to go online or even send messeges through bbm. i pay for all these things on my blackberry and i do not get any of them anymore. my blackberry recently started running like brand new again.

i was considering getting a new one this year, but then it started doing the same old things: freezing , no internet , my messages wont send and sometimes i cant receive important phone calls. as i said i am paying for these things every month but not getting them. i am just wasting my money!

DeI cannot find a correct email address and currently and I am abroad, so calling customer support is not an option. If this is not the correct place to submit a written complaint, please could you very kindly forward it onto the relevant department. I am writing this email to express my unhappiness and dissatisfaction with my Blackberry. I purchased my Blackberry Bold 9790 at the end of spring 2012 through the Carphone Warehouse. Since then, this model has been nothing but problematic.

For example, this model constantly freezes and displays the 'timer' icon in a small box in the middle of the screen. The most recent problem occurred last week. An application appeared on my home screen, entitled 'software update'. Naturally, believing it was a legitimate icon, I began the software update. The screen then froze at 7% completion. I then turned it off, took the battery out and restarted it. The problem persisted. I then took it to Geek Squad (my technical support and insurance company) and was assisted there. They told me that this was a very common occurrence and should have done the update through a computer and that the newest models no longer have this software option due to regular malfunctions.

The update was completed, subsequently leading to my phone being restored to its factory settings, thus loosing all contacts, emails, text messages, downloaded applications and saved preferences. It has also brought the rate of internet searches down. The mere fact that this is 'common occurrence' is simply not good enough of a leading phone company. Secondly, there was no recommendation from Blackberry to complete this update through the PC. The only recommendation came through public internet forums. Now, my phone regularly restarts, even if I am half way through using it.

This is highly inconvenient and is solely the responsibility of Blackberry. I feel the only way this can be resolved, and to keep my respect for Blackberry, is to be sent a newer model handset, where these problems do not occur. A phone model as modern as mine, should not be having these problems. I will not be happy to send my phone to Blackberry for inspection, until a new model has arrived, as my phone is vital for my work and pleasure.

I will be very dissatisfied to be kept waiting on a temporary phone, for an uncertain amount of time, until it is fixed. I will send my phone once a new model has arrived. Naturally, the recipient of this email is not to blame. The manufacturing team is and I am sorry that you have to deal with this, when it is the fault of your company. However, this issue does need to be sorted and I will accept no method or outcome, other than the one I have proposed. I have lost all faith in Blackberry and need to be treated like a customer, as I have invested a lot of money into this model. I hope this issue can be resolved efficiently and properly. 

I bought my 9 year old daughter a blackberry. The battery life is shocking. but my main concern is the fact that this so call good quality mobile phone nearly burnt my house down!. The flash light on the phone flicks on and off as it pleases, but it then dint turn off at all, i went through all the settings and chose the option to turn the light OFF but this did not work, i tried this several times an still failed. I then tried turning the phone off this still did not work. in the meanwhile this was not a major problem, the problem was my daughter took her phone to bed as normal but by the morning the light was still ON an the phone was hot, the light had got that hot it had scorched the bedding melted the bit around the light. If this was left just a little longer it could have been fatal. I'm not happy about this and would like something doing about it. I'm willing to go to any lengths to get this sorted. I do not expect to buy my daughter a phone and it happens to be deadly.

I have purchased a Blackberry Bold 2 just 9 months back for Rs- 21500.00 from my saving. Wid great excitment of purchasing a phone of a world famous & reputed company. To my bad luck there was a theft in my car after purchasing of 10 days my all things were stolen except phone & box(which I found from few steps away from my car) . There was a problem right from first day. There was a problem wid software d phone usually hangs & gets restarted 5 to 6 times in a day & dat to sometimes wen its gets restarted a battery logo wid a red colour cut mark on it displayes on d screen.

Sometimes a ERROR appears on d screen. After which I have to take out d battery den only it starts again. Sometimes wen I put d phone at charging it charges but also gets heated from d back side. My mummy had told me several times to throw that phone take some other phone she says " jaan hai to jahan hai ". I can't do that because its my hard earned money. I had compromised wid d defect because I didn't time to go to any service centre. But recently wen I visited there they said dey need d bill. But now d water reached to head mark. I had contacted service centre but dey they didn't do anything.

I was going to consumer court but someone suggested me to contact u. Looking forward for ur kind co-operation and positive feedback. Hope u will help me. I REQUEST u to take necessary. & appropriate action. Thanking you.

Dear all, i had purchase blackberry curve 9350 CDMA mobile three months back dated 12-09-12 but in just 3months time it got hanged and not able to start up. all such type of problems are there with blackberry hand set only, not at all satisfied with black berry phone.

Secondly the service center (Ayushi electronics) for CDMA blackberry phone at Indore (m.p) is really pathatic it seems that person sitting doesnot know anything about blackberry phone, such typeof service center is tarnishing blackberry companies image, please improve your services and also arrange for replacement of my blackberry phone at the earliest as the number which i am using is offical no and my lot of work getting hampered.

Mohinder pal singh

Hello I got a playbook 64gb from currys in south west london and I am Disgusted! Iv only had it 4 days and already it won't turn on! For two days iv been hard resetting, charging all day and searching online for a Solution how to fix it! Its completely dead! Nuffing! No led light! Its not powering on! Won't even charge! I will complain as many times as it takes to get a new one and not only a new one I want compensation I.E vouchers. Accessories for playbook. Anything that will make me wanna stick with blackberry its not just the tablet its the phones too! Iv had 6 blackberrys and they all stopped working! I have the blackberry 9320 and it hasn't caused me any hassle you should make your products more stronger and get even the basic things right! Like the product actually turning on. ill be happy to accept a replacement 64gb tablet and as I said before some accessories or vouchers to make a customer Satisfied with blackberry. If you do take my offer ill be happy to stick with blackberry cause you do have some good ideas and I thank you for that. I hope to get a reply soon and ill tell u my address so u can deliver the replacement. Thanks Ben.

I bought a blackberry curve about a year and a half a go from t mobile for £189.99, and two weeks before the warranty ended it broke so I sent it off to be repaired, it couldn't be repaired so I got sent a brand new handset and after having that for two months it broke in the exact same way by having a White screen when turned on, when I took it back to t mobile they said there was nothing they could do as it was not under the warranty anymore, alternatively I could send it off to blackberry and pay £105 for a new phone?

This is completely rediculous, a brand new phone should not last two months, blackberry probably sent me a faulty phone knowing my warranty was over, it is appaling that the new phone does not also have a warranty, and from this i've found that blackberrys are useless phones with faulty software, why on earth I wasted almost £200 on a phone that constantly broke I do not know, and as of the poor customer service, I can assure I definately will no be recommending a blackberry to anyone. Very dissatisfied.

On Friday 4 January 2013 I took my blackberry bold 9900 to Vodaworld in Midrand because the keyboard was not working.(I upgraded to this phone in July 2012 thus the phone was only 6 months and four days old and in a excellent condition). My phone was booked in at Vodaworld and I went to pick up my "new" refurbished phone on Sunday 20 January. Tuesday morning (22/01/2013) my phone started rebooting itself every 3 minutes. I had to drive all the way back to Vodaworld to have my phone exchanged.

After waiting there for 4.5 hours I eventually went home with another refurbished phone. On Friday afternoon (25/01/2013) my phone went off and did not want to switch on again. So for the 3rd time I had to go back to Vodaworld on Saturday morning (26/01/2012). When I got there the manager (Promise) assisted me. She took my phone to the back together with my battery and said both the phone and the battery are faulty and they are going to replace it. I made it clear to her that I did not want another refurbished phone again and that I wanted a new one. She then went to the back and then she told me that they have one stock phone in the store and that they will give it to me.

After waiting for another two hours I received my "new" phone, but they told me that they are not going to replace my battery. I asked Promise how long the warranty on the battery is for and she said it is for one year - I received my battery in July when I upgraded, so why should I then pay R469 for a new battery. We also asked the manager if the phone will work this time, as it is ridiculous to have 3 new phones in a week. She then said that a phone is a phone and it is normal for a phone to break 3 times in one week. I also said to her that I have now driven there 4 times in one week (I stay 40km from there so this is 320km for a working phone?), she then said to me it is my choice to go to Vodaworld, I do not have to go there. The first time was my choice, NOT the second and third time as well. After about two hours after I received the phone I got home, put a brand new battery which I have just bought into the phone and switched it on. I just finished with the setup of the phone and not even two minutes later the phone died, EXACTLY the same way the one did which I have exchanged this morning.

I went back to Vodaworld AGAIN - for the 5th time in one week (400km later), just to have the manager on duty ( a guy, not wearing a name badge so I do not know his name) tell me that they cannot do anything for me I have to book in my phone and wait another two weeks for a phone! Seriously? How come I must pay my account and pay my BIS when I do not even have a phone? Why should I be without a phone for another two weeks when I gave in my phone for a faulty keyboard and I have had 4 other phones in ONE WEEK all with software problems.After 100's of emails and phone calls talking to managers and people from facebook and hello peter my phone was delivered to my office on Thursday 14/02/2013, I switched on the phone and a minute later it died again. I checked the report from the service center and they just sent me back my phone I booked in on 26/01/2013 without fixing it.

The IMEI number on the phone and the IMEI number on the booked in phone was exactly the same. After 100's of emails and phone calls once again Vodacom sent a driver to my office today to come and collect my old phone and give me yet again another refurbished phone, I switched on the phone and 3 hours later it died and does not want to switch on. I have tried other batteries as well so it is not the battery, it is the phone! I really do not know what to do anymore, I am paying alot of money for a phone that I have not had for the last two months. I am paying for BIS that I do not use and I am also paying more for sms's because I cannot bbm. Please advise me on what my rights are and what I can do as I get no joy from Vodacom.

I've had nothing but problems since owning a BB smartphone. First point is that the phpne will noy always turn on and it take sometimes days to get it back on. 2nd point is that I cannot conect to my BB ID which in turn means i'm not able to connect to my emails. I will not use a BB device

This blackberry is hugely fantisized I think that is a totally lie you should fix it with a better facebook twitter and the youtube doesn't even work so yah you fucked up on that too. You guys are complete fuck ups then you wonder why the blackberry company is going to shit this product you sell is not worth what it is sold for soon enough people will change to apple and andriod because they listen to the complaints. Oh and don't worry your product won't go to waste ill be sure to wipe my ass with it before I thorw it away.

I was facing a problem of phone getting restarted while in use sometimes it would take 5-6 hrs to boot for getting started with my Backberry Curve 9380. I took the ph to the respective service station here at Ranchi, Jharkhand, India who took the ph and called me after 5 days and gave the phone saying that the problem was with the software and has been resolved but on checking i found the same prob to which i was explained as the battery is down i have seeing such prob once the battery is completely charged the problem will be solved. i took the ph which worked for 1 full day but after that it was not booting . I again took it to the service station they took the ph and now after 36 days they are telling the phone cannot be made under warranty , on asking the reason they have a simple answer they are not laible to give the reason just understand for getting it made i have to pay Rs. 17000. after several requests they have send me just 2 photographs which i am unable to understand what is it.
when i had purchased the phone i was told that it carries a warranty of 18 months and it wont be carried only in the case of damage.
Kindly look into my problem seriously....otherwise i'll be forced to go to CONSUMER COURT.....

i have getting issue related to internet uses on my blackberry phone and also related to browsing issue and email also......please contect me as soon as possible because my business is sufferd by the resion of this.........

REGARD:-
ASHWANI KUMAR
9811062640

If anyone is thinking of getting a blackberry. DON'T. It is the biggest piece of crap I have ever had. I hate it. I'm in sales and I depend on my cell phone for business. I have had nothing but problems. I have literally 100's of contacts in my phone for business and all of a sudden every single contact has been erased. All of my business info gone. And cannot retrieve It. I want to throw this phone out the window. I've lost sooooo much business because of this phone. DO NOT get A blackberry. It will ruin your life. It has mine.

Now I cannot even see where my next business meetinbg is this week because of this piece of crap. I am frustrated. Now I have a contract and I'm stuck. I'm getting an Iphone tomorrow. So DO NOT GET A BLACKBERRY. I'm serious. I'm not the type of person that complains easy. You think when you pay for something you should get what you pay for. Apparently not.

Dear Sir/Madam,
My name I dorcas and about 6 months ago I purchased a red blackberry torch (9800) from AT&T in america (LA) , but I moved to ireland , it was working perfectly and I was told by the sales advisor that it would be okay to open the phone so that I could use it in ireland , and now for some reason any time I charge the phone to the fullest , ill get a call and the battery would die or if I use the flash.I have tried buying new batterys but then it wouldn't turn on. Under the consumers act this product is not 'fit for purpose' and I would like a replacemt or a replacement of the blackberry bold 9990 as I have spent a lot of money trying to fix the phone

I have Blackberry Bold 9790 and since i got it its been giving me problems, it cuts off during calls and makes fuzzing noises. I have taken it black for repair 4 times and they keep giving me a new handset and i still get problems! is there something with the software? I am losing patience with blackberry and thinking of buying a new phone.

I have repeatedly tried and tried to reset my password. I am instructed to follow the link and fill out email etc etc etc. Every time I have done this..I get a bad request page come up. N o forwarding info...NOTHING I have no means of getting into my BBM now because of the wonderful upgrade you have given me. there is no way of contacting any one on your site unless i want to pay for someone to talk to me or i want to buy something. I am on my last &*#$&*#$%&* attempt to open the BlackBerry username and password page on my phone to get this great new BBM app to work. I have not changed my password....and I an getting sick and tired of answering New BlackBerry ID Password information to no avail. Then i am told the information has been sent when I retry...so I put in new password on BlackBerry and I'm told it is wrong. I want this taken care of now!

I purchased a Blackberry Style phone in May 2011 My phone doesn't keep a charge so I went to the Sprint store to purchase a replacement battery and I was told that Blackberry is no longer providing batteries to the Stores for my phone. I was then referred to a website where I could a purchase a refurbished battery for my phone or my second option I was told was to buy a new phone. Needless to say I am very upset with that fact that I cannot replace my blackberry battery. How can your company sell phones to the public and not provide and important componant to ensure this products ability to work properly.

I purchased a blackberry play book a little over a year ago. The USB port went out soon after. I was under warranty and was sent a new one. Few days later the same thing went wrong. I was angry and threw it in water. I really enjoyed the blackberry even more so than the new iPad I've purchased now. I don't know if this is a problem that you have found out about and hopefully resolved. I do have all my recites box and tablet..i dont expect you to send me a new one. I'm the one that let the warranty run out. The jester would be nice though. I would truthfully like to continue
to enjoy and recommend your product. I will hold on to it all just in case.will be happy to send it all back. Just send a box please. Thanks for your time, Michael Shawn Neill. 613 Washington st. Karnak il.

I received my upgrade phone (Blackberry 8520 curve) and a 3G sim card on the 28th of MarchÂ2012. From the 29th of March to the 12th of April i battled with MTN to activate the sim card. First of all i phoned 808 from my cell to do the activation on my sim swop, they informed me to phone the activation dept. From the 29th of March until the 4th of April they told me the following, 1. sim wrong, they will log it so that they will deliver a new sim card 2. technical dept busy to sort out problem. 3) technical dept got big back log of 3. technical dept got big back log of problems to solve 4. iI was also told to switch of both my sim cards as it is interfering with the network. 5. After 2 ref no`s (85504683 & 85543655 ) they tell me that they can not help me.

I must phone 808 and use option 0. For 8 telephone calls they told me it will take 2 - 24 HOURS. Every time i switch on the phone the following message comes up ( sim not provisioned 2 ) in the other phone (sim registration failed) Every time i phoned 808 from 4th of April to the 12th of April i got different excuses as well 1. something wrong with sim card 2. creating a new sim card no, but not a new sim card 3. invalid sim card 4. 2 - 24 HOURS for activation. 5. After another 2 ref no`s (85553048 & 85792617 ) they could still not sort it out.

On the 12th of April and 360 HOURS of waiting i got agrivated and drove out to Midrand. For the first time i spoke to a white guy, he helped me straight away and the very same sim that is faulty and invalid was activated within 2 HOURS. So i don`t know if your non white staff is not capable of doing their jobs. Please give them some training. I realy hope that MTN will do something about this matter. Well done Braam from Allendale. Hope MTN can employ more white people like you. It did not even take you 10 Minutes to sort out the activation from your side. MTN have to give you credit for this matter.

I had to wipe my blackberry and I wrote down all my passwords, but I cant sign into my blackberry with one of my passwords, I clicked on forgot password and it asks for a security answer, click on forgot and it redirects me to www.blackberry.com/blackberryid where it still asks for the security answer,which I cannot remember, as I can see online this is a huge problem so why has blackberry not came up with a solution? isn't your email enough as it is linked to your cell number, cant blackberry see the location from trying to login/resseting the passwords location and see its from the same phone or computer? yes its easy to say create a new id but this doesn't solve my problem as im going to loose all my contacts.

I have a Blackberry Q5 which is in warranty. The cellphone started giving problems related to power button and when I went to blackberry service centre they said that they can't help me because they don't do replacements and I will have to pay for the repairs. Now I am looking forward to complain in Consumer Court if this issue is not resolved by the service centre.

Well I have been a loyal BlackBerry user since first moving from a Nokia (After 15years) to a Bold which I loved after 4 yrs it became unreliable so I upgraded.. to a Z10 I like the layout etc but since the day I upgraded via 3 in the UK its never been right kept complaining but the 3 shop in the Westfield shopping centre had 3/4 manager changers in 6 months they even lost my box and all the paper work I left with them after leaving my Z10 for them to try and sort.. eve even your own rep never got in contact with the shop or myself.. Terrible service from 3 (and been a customer with them for 8+ years too) Dec my camera played up and stopped working so went to 3 shop in East street staff very helpful and sent for a repair so I had it back in time for going to Australia and it came back fixed… LOL NOT so had to pay for 3 to deliver me a refurbed unit which after 5 days and in OZ the camera stopped working also.. been in to the 3 shop East street 1st March again and spoke with the manager emailed him with a time line of the problems had a reply and he has passed it on but still no response from 3 about sorting it out. So I thought I would contact you but HA HA no email contact on your website so thought I would use FB to see if any one on here cares about customer service but also the way that your partners deal with a customers problem and your faulty

I have a BB Bold 9900. All the phones including mine, the panel below the space bar on the white phones chnges colour. I would like to know what to do about this. This is very bad from blackberry. I would advise people not to buy these phones

I had submitted my blackberry 9360 with a screen problem in ur vashi branch in the month of feb 2013, after 15 days i was informed that ur piece is under swaping process, but after continious followup also the are saying the mobile 9360 is out of stock.
kindly help

jaswant singh
9967007085

I went to Cellc Port Elizabeth South Africa about my Blackberry Curve 9320 as some of my buttons did not work and my phone isnt even 2 months old, yet and itt is a contract phone, they told me they cannot swop my phone for a new one because of a small scratch on my cover at the back i just feel we only pay the phone for 2 months and still have 22 months left to pay for a phone that the buttons gives troubles, thay send it in for repairs and im not happy with the phone and would like a new phone as it is not even 2 months old yet.

.Last year in May I upgraded to a Blackberry Torch. The phone started giving me problems of freezing. Each time I try to touch it would be blank until I have to tap it. It would start by displaying the wrong time which was displayed the last time I used it. Unaware I would take the displayed time as correct but in time would realize that this is the wrong time. The phone would quickly change to the right time while I am still amazed.

I took the phone to Menlyn for repairs and to my dismay,they only gave me three hours waiting time and said I could hang around somewhere around the mall while it is being repaired. I went back to get back my “repaired” phone. The phone continued giving me the same problem but I hung on to it and would sometimes call 111 where I would be a be advised to remove the battery and the sim card for some time and then return them after five or ten minutes.

The attempt bore no fruits but due to time constraints and high petrol price I would continue using the phone until it started to “delete” my files and pictures. I had stored memorabilia pictures from 2008 transferred from my previous phones . When I click on files it shows the codes representing the files but clicking on the files they show the message”unable to display file.”

On April 1 201rI called the customer care line 111 explaining the challenge and the consultant advised me that was a software problem and thus can’t be solved by phone. I heeded his advise and On the second of April I took my precious time despite ascending petrol price, drove to Menlyn once again, explained my problem to the assistant stating the exact two problems I have alluded to:freezing and deleting files and also explained that the phone no longer stores all files and pictures received through Whatsapp or from other sources as it used to.

I left the phone for repairs but to my dismay I got sms that the phone was ready for collection. I fetched it yesterday but the problem persists. I’m frustrated as it is. All my attempts failed and I am stuck with the dysfunctional phone.

Good to see innumerable blackberry stores in every corner of Kolkata city. But when its time for providing service there’s only one sole service centre in this huge city, that too suddenly it has got shifted to a tacky place where people in large numbers are somehow managing in a small crappy room.

Radington is no more the service provider for BB, its HCL infosystems now. No complaints against HCL infosystems. But atleast BB should have maintained the standard expected out of them in selecting their service centre’s location, the office, the interiors of the office, the space available, the quality of manpower sitting there to listen to customers .

Its scary to visit that place again and again.

my daughter has had a bbon contact now since sep 2011 in this time we have had too have her phone changed 4 times and yet it frustrates me as my other daughter had one the same time and hers is fine the phone has constanly froze had a white screen reboote ditslef we have done a soft reset downloaded program through a tech guy at vodafone done a factory reset had constant rows with vodafone ovet the phone and too be honest have now said that when the contract is due for remewal we will not be allowing them to have another one i was even told to ring bb to ask them for help and got cut off i am really dissapointed with bb as these types of phones or so i thought were the best option fo9r teenagers

I purchased a playbook from walmart in nov for my 11 year old. When u plug into charger it doesn’t charge very upset cuz they wouldn’t let me return it cuz it was past 30 days! Plz help

I purchased my blackberry 9320 yesterday 27th of December 2012. I set it up but in my blackberry ID and everything was okay. I went into blackberry messenger and tried to add my friend. It kept coming up pending yet she got no request. I looked it up online and it said I had to update my blackberry messenger. I went onto blackberry apply world and updated it. When it was updated I went onto blackberry messenger. It said I had to connect it with my blackberry ID otherwise it would not work. So I but in my password and clicked connect. It comes up saying ‘associating BBM with your blackberry ID’. It has been saying this since last night. I rang up my phone company meteor they said the would send out a text and I was to accept the service codes because I wasn’t connected to the Internet. But my phone is connected to the Internet and I have credit so I see no reason why it shouldn’t work. I also brought it into the phone shop the told my the message should be s enter out in ten to fifteen minutes it was not sent out. I am very annoyed at this and would like it to be fixed please. It’s disgraceful, disappointing and I disgusted with the blackberry service because when I ring blackberry service its saying that I cannot ring from my region. I live in Dublin, Ireland if they sell blackberry here there services should be provided.

I have been a blackberry user for a long time now and have enjoyed the services greatly , especially the uncapped internet service . however the latest problem with error 403 has really put a dampner on the whole service . I have heard of so many people that are having this same problem . Also that there is some kind of limit of 40 mbs for downloads .blackberry users have been been paitient with all the down times and problems . Surely if there is a new problem we should be informed about it. also we all need to know if this is permanent.please let us know . Blackberry is a great product and I hope it continues that way.

I purchased this Blackberry phone from Amazon the seller. The item was purchased as an Xmas present therefore the phone was only in use as at the 25th of Dec. In order to have full access to all facilities his supplier had to allow access which was granted on the 29th Dec. Within 2 weeks of using the Blackberry phone faults have been noted but the seller and Amazon refuse to refund or replace! They’ve charged me over £400 for a faulty item. I will never buy from Amazon ever again. Amazon have no power to assist and refuse to help unlike Paypal!

I purchased a Blackberry Curve for my wife and within 8 weeks it developed a squiggly vertical line abount 15mm long in the centre of the screen. I returned the phone to Hi Fi corporation who told me that the LCD screen in not under warantee and I must pay for replacement. I told them that Blackberry provides a 1 year warantee on the phone and also Hi Fi also provides a 1 year warantee, but to no evail. This is not acceptable that a latent defect occurs and no one accepts responsiblity for faulty components. The phone was sent to Vodacom who had a so called technician evaluate the repair, but obviously doesn’t know what he is looking at.

There is absolutely no phisical damage only a a sqiggly line in the centre of the screen, which is beyound is technical understanding and now I must pay an additional R900 to repair, on and above the the initial cost of R1800.00 I paid for the phone

i bought on 11/24/11 at 0200 one blackberry play book tablet, money was whitdrall at 0204 and all good until 11/27/2011 at 1900 when i got an e-mail saying the order was cancel, i was on the phone with the customer service x 5 times, the signals was lost, where they transfered me to a number where i getting the busy signal, on guy from the customer service told me he doesn’t have any idea why the order was cancel, but was showing was cancel on 11/27/11 at 1600 by an administrator.

at leas a got a cold woman on the phone saying the order was cancel because they don’t have in stock anymore, when i sayid if i can get a different deal they told me they will refund the money in 24 to 48 hours and they don’t offer rain checks…i told here i got screw up because i order from best buy instead to oder from staples, or office max or office depot where they had the same deal…i lost those deald because i did the mistake and i ordered from best buy…so where is the customer service???? why they sold what they don;t have… what i am doing now?

i will never order from them online…

I bought a Blacberry Torch Phone about 2 months ago at Vocacom Sh0p in Lephalale/Ellisras. At first it was working good until i use the camera to take some pictures. After taking pictures i want to put it on my computer-i got a message on my phone saying-error on memory card. I bought a new memory card-and when i put it in my phone-i get the same message-Error on memmory card. From then on the phone freeze at times, i had to take out the battery of the phone and start i again. This i do 10 times a day! On Saterday 28/10/2011 I took it back to the Vodacom shop and told the sales lady about my problem.

Se said that from the 01/11/2011 the shop dont take in any cellphones for repairs. I had to took it myself to the nearest shop in Pietersburg. They havent got any loan phones to give me-I told her that I need a phone and cant wait 6-8 weeks for repair, Im doing standby and I must have a phone on me at all time. I walked out of the shop with my Blackberry that is still freezing at times and my memory card that is not working! Please help?

When I upgraded my cell phone contract on 11 June 2011 I chose a Blackberry 9300. After approximately 2 months the “toggle” switch developed a life of its own – just running up and down irrespective of what one was trying to do at the time. I thought it was because I was not used to the phone. The problem eventually worsened to the extent that it took 10 minutes to try and type 1 word! After phoning and asking around, I learned that it is a software fault that is a very common 9300 problem. The 8520 don’t seem to have that problem but their keyboards and speakers are apt to give problems.

It was suggested that I have the phone sent in for repairs. Everybody was under the impression that Blackberry is great and do not really repair phones – they replace them. Someone had received 4 new phones since January 2011 because of the same problem. I duly handed the phone in on 7 Ocober 2011 at Vodacom Repairs, Port Elizabeth – job number 7123713-35178303. Imagine my surprise when I was phoned on 17 October 2011 and told that the phone was damaged and I had to pay nearly R600 to get it fixed.

It is an understatement to say that I was not amused. I have never dropped the phone, mishandled it, let it lie face down, always keep it in a leather pouch etc. I would pass a lie detector test with flying colours. It is very funny to me that my problem due to “damage” is exactly the same as a lot of 9300’s experience. My model is the one with the silver edging. It was the only ones left to choose from and I was warned that although better looking, the silver scratches very easily and I must be careful. Surely, if I had “damaged” the phone the silver edging would be scratched? Why is it not????

I am quite disgusted about the way this has been handled. You get told to phone the call centre (my absolute pet hate) when you want to explain and get the matter resolved. The person on the other side is not interested – after all where is the accountability with these call centres? Every time you speak to someone different and have to start at the beginning re-inventing the wheel again and again. They trade on the fact that eventually you will just give up.

It is very simple – I want my Blackberry repaired or replaced at no cost. How difficult is that? It is bad enough that we had to go through all the inconvenience of the system crashing recently. Do we now have to put up with uncaring service as well? I hate being accused of something I didn’t do, but insult doesn’t have to be added to injury as well. My wife is due for an upgrade at the end of the year and I wanted her to get a Blackberry, but after all the negative publicity and opinions, am having serious second thoughts.

I have got my Blackberry contrat through Vodafone for more than a year and a half, I’m paying also insurance and unfortunately I have never enjoy BBM services, I have been more than four times in Westfield Vodafone shop and they couldn’t do nothing even though they changed my Sim Card and let me for a whole wekend without any service and sign, I have been at Vodafone shop in Kings Road and they said that is a blackberry problem. I have sent a complaint throug email to Blackberry and I have never have any answer. Is really disappointed to have such a poor and unprofessional services like this even though I’m paying a lot montly for it. I hope to be hear now.

Blackberry claims to be a leader in technology yet there is at this current point in time a hacker that disables Blackberry Applications such as Facebook, BBM, Twitter etc. I am highly disappointed by the way in which Blackberry is managing this problem! Most individuals using the Blackberry service is quite dependant on it for their various business and communication needs. After experiencing this with them, I was very put off and disgusted. Now I understand why everyone resorts to the Apple iPhone. If Blackberry can’t put processes and procedures in place to prevent and fix problems like these…

I’m seriously concerned about how far this hacking will go before someone puts a stop to it. Its been two consecutive days that this problem has not been taken care of… How much more patient should we be because of the neglegance and incompetancies of Blackberry management and IT department

I have purchased blackberry 8520 white from ABC Telecom Rajkot with Bill No. 1557 dated 30-05-11 with high excitement that i will be using smartest phone. But now problem is Phone is Smart but the Service provider and also Service center people are dumb. Actually charger of My White Blackberry 8520 was not working properly(or should i say Charger was not so smart to charge so called blackberry smart phone) and as a man with common sense i gave this charger to Blackberry service center in rajkot named Aryan Technologies with PRD NO. 30011-022, work order No. ynt/bb/11/00535 case ID number BB0176419 dated on 27-08-2011 with a promise of providing (smart) solution in a week.

But till date(08-10-11) they were replying in very smart way that please come after 10 day because (we are not smart) we are not able to find out any solution from company. I know there Hissing Kitty can’t do anything in my case but still registering complain because these so call Blackberry(Smart People) doesn’t have any proper complain for in their website at where my kind of people (with common sense) can register a complain.

Thanx
Mukul N. Rathod

Manager – Customer Care Service, M/s Blackberry, India. Sub: – Warranty on the Product. This is in reference to the Blackberry Torch IMEI No. 355466048738995 purchased on 06.07.11 from M/s Elegant Communications, 119, Old Rajender Nagar, Main Shankar Road, New Delhi – 110060 vide Invoice 1713-RI/2011-12. On 22.09.11, the handset has sent for repair at M/s Redington India Ltd, B-32, First Floor, Lajpat Nagar II (Near Lajpat Nagar Metro Station), New Delhi – 110024 but the service centre has refused to acknowledge the request and to carry out the repairs, stating that the same is not covered under warranty although the handset is under 18 months warranty.

You are requested to kindly review details of our request and look into the matter that why the hand set is not under warranty? The invoice is enclosed for your reference. Looking forward to your prompt and favorable reply.

Two months after purchasing the Blackberry Torch it has not been working. Keys not working properly and scroll key especially. The phone eventually would not even turn on..just had a black screen. Called Blackberry on three seperate occasions to rectify problems and could not believe all the various forms of “trouble-shooting” they required me to do before they decided to send me a replacememt. The absolute worst part of this is that the replacement phone is a “re-conditioned” phone and their representative told me it will be better than a new one!!!

Yeah I believe that. I will never purchase another “Breakberry” product. I can’t believe that after only two months I can’t get a new phone only a used “re-conditioned” one. Horrible customer service and warranty!!! Buyers be ware!

dear sir, my self kuldeep jain i have purchased Blackberry Curve 8520 on 9th jan. 2011 , now my mobile charge is not working well and mobile display is broken , i went to your service centre yesterday at sec-18 nodia (UP) one service girl was sitting there she told me we are not authorised to check your set and we can give facility for pick and drop. This set have to be sent at Gurgaon service centre for 15 days afterthat they will give you actucal status of your mobile. This mobile is in under warrenty . i can ot leave my mobile for 15 days at service entre , please let me know display is in under warrenty or not.

if it is under warrenty then i can leave my set for one week , if it not in under warrenty then give me price of the display. So that we can give the set accordingly your service girl was not able to give the price of it.