Contact Carnival Cruises Corporate

I had a this cruise planned out for over 6 months. I had put everything in place for my children's birthdays My daughter's was January 16th and my son January 19th. Our trip was to leave on the 16th of January and instead spent 6 hours in my car outside of the parking place on my daughters birthday getting emails and text updates every hour with the same information over and over that the port was closed. Finally at 7pm they told us that they were not leaving that evening due to fog even though Royal cruise line left that evening we all saw it. Also the cruise was changed to a 3 day from a 4 day and we were not going to our destination in fact we had no destination. I called Carnival cruise and spoke with Nikie who told me we should still go because there is a lot to do on the ship. We decided to go but they did not tell us we were only going a few hundred miles out and the weather was not much different from the port of Galveston. This was our first family vacation and first cruise it was just me and my two kiddo's I was trying to make it special. I mam a single mom and worked a lot to make this all happen. We had fog rain and clouds most of the trip the last day was sunny but 50 degrees and so windy it would blow you over they drained the pool and everything was so crowded due to not much to do outside on the decks. We tried to go to different functions and even getting there early we were way int he back and never got picked for anything. I went to guest services because I got the bottomless drinks package and they told me they could not see it. I said I added it with a rep from the funshop on the phone. They took it out of my account. and she said unless I had a confirmation email she could not help me and she had no empathy at all and told me basically that I did not have it added but I could pay for it again and have it added. I told her I did have it added I know I did but could not access my email or bank because I didn't have internet. This whole trip was a disaster my kids didn't have a very good time I cried most of the time and all they want to give back is 50% of the cabin cost but not the port fee and the taxes a 1300.00 not including the extra stuff I had gotten and all they are giving back is 533.00. I have called several time and they won't even send me to anyone higher then them saying that this is final. I feel like if I had all the information on where we were going or how far out we were going I would have made a different choice.

I got injured on the Cardinal Elation that Sailed to Amber Cove, Dominican Republican that sailed June 29, 2019 -Julie 4, 2019. I felled on the slippery glass stairs on floor 7 and injured my left ankled on July 2, 2019 approximately 8:00 P.M. My God-daughter, Jescinquay Taylor had to help me to Medical. One of your staff was notified prior to me going to medical and he just insisted that he didn’t see any water but the stair could be be be slippery that why the decorative lights are on the one the bottom of the steps. Who looks at decorative lights as they are walking on steps? It’s your staff member job to ensure those glass steps are not slippery with people come in from the pools and hot tubs all day. My fall was witnessed by Chandra Brooks, Consenna Solomon, Valerie Wright, and Illya Odom. I had to stay in my cabin for the last 2 days of the cruise unable to enjoy Grand aTurk, and the last day at Sea with ankle prop up with ice. We drove for hours at embarking to Beaufort, South Carolina to have my ankle x-rayed and got an air-splint placed on on it. I,have bred in severe pain since the incident on July 2, 2019. I have since went to my primary provider on July 9, 2019 and an orthopedic to have additional x-rays and they placed a boot on my leg. I will be out of work an additional 4 and have to return to orthopedic on Friday, Jully 12, 2019, praying I don’t have to have surd9. My pain, suffering, and not being able to work needs to be addressed.

My sister bought a credit for me for on the cruise for my birthday, and I didn't realize it. My dad tried calling and they said they had to talk to me. I tried calling twice and when I attempt to have them call me back so I don't have to wait on hold I can hear background noise when they call and no one picks up. My family is very upset that I was not made aware of this credit of $125. My sister has tried calling and our travel agent tried to help. we bought earrings and a watch on the cruise so we spent well over $500. I would appreciate carnival actually doing the right thing and giving us our $125 credit back.

I went on a carnival Cruise where I been assaulted and injuried aboard during cruise by carnival staff causing me injuries . which Incurred in medical and hospital billsl also a pending surgery on my shoulder .
I responsabilize Carnival Crusie and demand to pay medical and surgery bills my contact information is Adeoeato Ibarra (702) 517-0410 let me know where to send the bills for payment . Need fax # to send bills for payment
thank you for your cooperation in this matter.

I made an appointment in the salon this past weekend while on ecasty. I’m unsure of the beauticians name who colored my hair but she was an African American from North Africa. I was looking forward to being pampered and getting my hair colored. Was charged 170$ for “highlights” that aren’t even noticeable. The only change the stylist did to my hair was fry it off. I was refunded, she offered to perform anything other than hair color free of charge. Was told it would be refunded that day prior to debarmention the charge was still on my bill and had to go to guest services before I could leave the boat and dispute the charge for the 3 rd time. But just doesn’t seem like it was handled professionally or right. Yes I was refunded but my hair is still fried and orange. And now I have no other choice but to walk around in embarrassment until my hair is healthy enough to get fixed.

On 27 December, my family and I went on a holiday cruise from Jacksonville to the Bahamas on the Elation. I can honestly say this was the worst experience I’ve ever had on a carnival vacation. We boarded the ship and got unpacked. We arrived at the muster station. The worker asked if we were all together, we said yes, so he scanned 1 card. After the meeting we were told that half of our party had to go to an alternate location to sit thru the directions again because we must have come in late. Apparently, all cards should have been scanned because we had 2 cabins.
There were unattended children running up and down the halls outside the staterooms, dining room and Lido deck at all times of the day and night.
There was a mechanical problem when we docked a Princess Cay instead of getting off the ship around 8 or 9 we got off at 2 and had to get back by 5. This was very chaotic and unorganized.
The scuba diving excursion was cancelled a month or so after we booked the vacation. My husband was very upset because that was one of the main reasons we selected that cruise.
I witnessed a blond female bar tender (next to the pizza place) being extremely rude to a young boy. He ordered Dr. Pepper and she brought him sprite. He said he would drink it but she grabbed it and threw it in the sink. He was devastated.
The staff on the right side of the dining room (facing the desk) was very attentive and efficient. We were seated on the left side for the last 2 days and the staff on that side was were terrible. They were slow and we had to ask for steak sauce, napkins and silverware several times. The one server who sang the solo on the song (leaving n a fun ship) was the only saving grace he was great but could only do so much.
There were some good shows and we enjoyed the sing along but the other services were not up to the Carnival standards we have grown accustomed to. The final straw was when we got fogged in and couldn’t dock in Jacksonville. Bad weather is uncontrollable but the problem was how the situation was handled. Announcements were not made in the staterooms but in hall so not everyone got all the directions or info. We finally heard the announcement directing people to take their belongings and wait on the Lido deck. We did not follow instructions because the elevators were shutoff and we could not lug our bags up the staircase. We finally departed the ship around 2 (6 hours late) after my daughter rescheduled her flight twice. She was stuck in he airport and missed New Years.
We were extremely disappointed in several aspects of this Carnival cruise.
Darla Cureton

This would have been my 4th cruise in two years with Carnival. My VIP#9006755235. I booked a cruise ref#594443, conf. #180-42283268 on Jan 6 with Rob X38573. We discussed this cruise for an extented several phone calls. I was advised to pay $24.99 that day, which I did and pay $198 on Feb 3 and balance Feb 12 and add two more guest to our room then. When my invoice was printed it showed my deposit of $198 was being taken out on 8the which they did. It took forever to get someone on phone on 7th, .Rob never answered my calls. The lady I spoke to on 7th said she would send an email and some one would call the next morning which never happened. I called aND waited 30 min for answer. Was told I had to forfeit my $24.99 and owed $100 cancelation fee. I was pretty upset by this time but after tons of her emailing a supervisor finally got my money refund and the $100 cancelation fee off. I was told I couldn't book a cruise with a down payment due to this incident. Why must I be punished when I did nothing wrong. I can't tell you how many hrs I've spent planning this cruise and being on phone clearing this mess up. One of the other ladies who also has a casino offer PC9 #67013011 is in this group of 4 senior ladies. Is there aNY special offers we
get for this cruise considering all this inconvenience.
Deenya Massey email deeannemassey@hotmail.com

We went on the carnival sunshine on dec 1st to the 9th and it was the worst trip we have ever been on. I just wanted you to now what happened. first off their was some kind of water back up higher up then our room. we were on the 8th floor and something went terrible wrong hup the water got backed up some how. it was sewer water. it came into our room out side the cabin door and then came in from the side of the couch and behind the bed. I couldnt sleep for three days because of the horrible smell, and all they did was keep bringing in a fan to dry the carpet. took them three days to get it dryed just in time for the next group of people who would be sailing. we would try to get a nap in the afternoon but that was impossible becasue they kept comming in to move the fan around. the last three days of the cruise was just awful. then we get to port and it was plain crazy. some kind of problem at the port and every one was trying to get off at once. they were told to come down by their floor numbers. and they would be called when time was ready for them. our turn comes and people lined up all over the place pushing and shoving. elevators open and more people butt in front of you. my husband has a wheel chair and they lost the pert that you put your foot on. they didnt no where it went. so now we have no foot peddle on his wheel chair. it seems like it was one prpblem after the other.we were on the carnival sunshine and thought this ship had been done over. wont use that ship if we ever go on another cruise. this was our 5th and never had any problems like we did this time. Thanks for listening. Bonnie Seymour

On Monday July 23rd, 2018 when my family and I (13 in total) boarded the Carnival Horizon and entered our cabin we immediately called guest services to inquire about the Dr. Seuss breakfast, specifically asking how could we go about making a reservation for it. We were told that they did not have that information as of yet and we could not do it over the phone at that time. That night while checking in for dinner we again asked the person at the check in desk if they knew how we could reserve the Dr. Seuss Breakfast and were told we would have to go to the Steakhouse in person to request this reservation. On Tuesday July 24th I visited the steakhouse and again inquired about the breakfast and was told that no they were not the ones who made those reservations that it would be the main dining hall that handled that. I processed to explain that I had already checked with the people from the main dining hall check in area and were told that it was indeed the steakhouse that would need to make the reservation for us. She again explained that the steakhouse was not the correct place and suggested we call guest services again. When I got back to my cabin I called guest services once again and was told that yes I could make the reservation with them on the phone (in spite of being told on the first day that I could not) and the person proceeded to ask me for my information such as how many people were planning on attending & also which breakfast seating time we preferred. I gave all the information requested & was feeling happy & relieved to finally be able to make this reservation for once and for all only to be told by the person on the phone that the computer was showing that both seatings were fully booked & we would need to be placed on a wait list. Clearly I was very disappointed and upset. My 3 children were even more disappointed as this was one of the main reasons we booked the Carnival Horizon. I explained to the person on the phone that I had been attempting to make this reservation since we first boarded the ship & that I was given the run around and constant misinformation. In spite of that I was told that there was nothing that could be done except placing us on the wait list. On the night before the breakfast we received a notice saying that we were not selected from the wait list and would he unable to attend. This was extremely disappointing as my children were very much looking forward to this event. Adding to our disappointment we spoke with a family that had attended the event & were told that there were many unoccupied tables that day.

Not only did this set the tone of our trip it was just the beginning. There were several fights on board the ship and some of the bar tenders were completely rude. The food was also horrible with the exception of the steak house and Asian restaurant. Needless to say I have been on several cruises and have never been so completely and utterly disappointed. I was told the Carnival was a family-fun ship but my family and I did not have the fun we expected to have. I am a very disappointed customer and will be sharing my disappointment with family and friends.

We took a ship excursion and there was heavy traffic so they left us in the middle of Mexico instead of taking us back to the ship's gate. Carnival refused to refund us the $145 for the excursion.

We have a party of 24 people (8 rooms) and we booked our cruise nine months in advance to make sure we could get the rooms we wanted/needed for medical reasons. When we called to make our final payment, our joining rooms had been separated causing an issue with the reason we need them together so we asked if we could have an extra room or be upgraded to a suite (from a balcony) so there would be more room and all they could offer us was an inside cabin for $1100. I always hear about people upgrading their room for a small amount of money and we have three platinum members but none of us have ever been offered this deal. I was hoping since this was a mistake on carnivals part, they would be a little bit more accommodating. Unfortunately we have had numerous problems on the last several cruises we have gone on. I don’t mind that there was a mistake made what bothers me is that they’re not willing to make it right. My mom has spent approximately 12 to 14 hours on the phone dealing with this one trip because of so many things getting messed up and changed yet no one cares enough to do anything about it. We’re obviously carnival fans if we cruised enough to make it to platinum but after all the troubles we’ve had with the last several cruises I think we may just think twice before going through all this again.

I am so upset with Carnival employees for how badly I was treated and how badly they are treated by the corporate offices. I can't believe you are firing all those workers right before the holidays and have them train foreigners on their jobs for a lesser wage. Does this mean your cruises are going to drop in price? I doubt it! We have done numerous cruises with Carnival, I'm not sure if we will do anymore. This is ridiculous what you are doing.

i was aboard the carnival magic it was the worst cruise I have ever taken. I am not sure ill be taken another carnival cruise ever my wife and i was rudely treated at the casino bar. Our room stewards were terrible, my cabin had mold growing around the tube and was all over the tub stopper. The smell of raw sewage 5 of the 7 nights aboard caused us to be ill because of it and all I was offered was strawberries.

We recently booked our 5th cruise with Carnival Cruise Lines. Because we own and manage 3 businesses, we often have to change or cancel our vacation plans, so we always make certain that any plans we make are fully refundable, and what the cutoff date is for a fully refundable cancellation. We did so with this cruise.

Our plans did change, and so we called on October 19th and spoke to Alexis Green, a customer representative, and asked her to cancel our cruise and issue a refund. She refused to do so, citing that this cruise we signed up for was a special offer and therefore non-refundable. We told her that could not be, because we asked about the cancellation policy before we even booked the cruise. She would not budge, and became disrespectful toward my wife, saying things like, “You need to learn to take responsibility for fully reading your documentation.” I then promptly issued a call to my credit card company to dispute the charge and have it removed.

We have been loyal customers of Carnival for 15 years. But like most companies, they've taken the low road, offering a “little less” and charging a “little more” each year. We will certainly not be sailing any more “fun ships” with their company.

Carnival Cruise Lines has the best to offer for any kind of vacation. Numerous ships and itineraries to pick from with extensive selection of onboard amenities and activities and a variety of dining options. Food is fare in quality and variety. This was a new ship, very clean and well kept. Decor was extremely well planned. Everyone was having a great time! We had the ocean view deluxe and were surprised on how much space we had. There was dancing and music all the time. We thoroughly enjoyed every minute and it was a true value for money. Carnival Cruise Lines truly know what they are doing when it comes to cruising. I would highly recommend this to anyone planning to go for a vacation.