Customer Complaints Department, Scams, and Reviews

I was promised a $200 Visa Signature card after 3 months of prompt payment, based on signing up for the Triple Play package. Installation was in February. Payments were made on time. In June I called to inquire and was told it can take 6 months for Comcast to process the rebate. Ok. Called back in August. Still no record of a rebate for me. I placed calls, escalated the problem within customer service, and have done totally non-sensical things to try to get the rebate. I was PROMISED 2 weeks ago the problem was fixed. Give it a week to work through the system, customer service said. I’m done waiting!!!!

I am normally not one to complain, however after reading the similar stories about Comcast, I just wonder how large corporations can justify frauding the public this way. Like the other customers, I too was lured from another provider Dish Network) to accepr a $200 gift card offer last march. My bills were paid on time for the last 6 months and still no word from Comcast after 5 telephone calls. I was also told that someone from management will get in touch, what a joke!! Its not only the money, but the idea that they can do this to the general public. I am seriously thinking about filing a class action lawsuit, even if I have to spend thousands of dollars out of my own pocket.

Absolutely the worst cable company ever! DVR programs record 6 minutes out of an hour and then cut off. Some programs never record at all even thought they have been set up. Customer service is NON existent. There is n such thing as a manager on duty when you call. Phone reps know nothing except how to reset your box. They will then send a service person to your home in about a week. That person shows up and says they can’t do anything because they don’t carry the equipment on the truck to replace and that I have to wait another week for another appointment to get the same faulty equipment already installed.

A Comcast saleman convinced me to sign up for Comcast services since my recent residential relocation premises does not allow satelite dishes. However, the rude Comcast technician stated that I must buy my own cable to connect the second TV in the bedroom. He also stated that Comcast does not offer any internet protection online such as McAfee offered by AT & T. I guess he was also lazy. Comcast supervisors do not return my calls in a timely manner. I have waited for over an hour on the phone for customer asistance without any resolution. I even told the technician about the fact that I had gotten an building full of customers with the same problem as I.

Comcast Internet Services has the worst customer service I have EVER dealt with. It all started 3 weeks ago when a contractor doing work at my neighbors house (where the Comcast utility box is located) cut the DSL line which goes from the Comcast box to my house. Since then I have spoken to Comcast’s customer service dept. over 15 times, they have sent out 7 different technicians and I still have the same problem, their cable line has not been buried and is run over my fence and through my deck. The latest situation happened earlier this week.

I have been trying to get basic cable service for over a month now!! In less than a month I have had 3 boxes that have been defective! So can you imagine my horror to have to take off work yet another time for COMCAST DEFECTIVE BOXES? Let’s see now..I have taken of work 4 times for waits of 8-12 or 1-5..in my book of records that means 20 lost hours of work. I make $25.00 an hour. I must also add that I have spent maybe 5 HOURS ON THE PHONE. So I will round that of to 30 hours lost his month..trying to get basic cable!!! In my book that means I have lost a grand TOTAL of $750.00 trying to get cable!

This is a letter I sent to the CEO and CFO of COMCAST. The content is self explanatory. IS THERE ANY WAY THE LITTLE GUY CAN GET JUSTICE WITH THIS LARGE CORPORATION.

Comcast customer service BLOWS! I’ve had more problems with trying to fix things then actually enjoying any service. If it’s not my cable box or card not receiving the correct channels and having to “re-ping” it a million times with no better a result, it is how my e-mail account needs are not met. As long as a person’s service is stable, the service seems great, but the moment he/she has a problem, he/she should expect huge hurdles, fiery hoops, and long delays. “They’ll get to ya when they get to ya.”… My frustration, and their total LACK of CUSTOMER SERVICE is becoming to much.

I signed up with comcast at thanksgiving of 2010, was told my rebate would be 6 to 8 weeks. It is now coming up to 5 months and no rebate. 10 calls to comcast and each time someone said a person would get back to me. Not one returned phone call. Before you believe what they say think twice the worst service I have ever had in my life. There saying that with comcast servive is the most important thing is nothing but bs.

On 3-15 I placed an order with Comcast to provide me with Telephone, Internet and TV. I was told the equipment for my order would be at my house by 3-22. On 3-24, I still had not received my equipment. I called Comcast and asked the status. The agent said he would have to talk to his manager. He came back on line and told me that the person that originally took my order had not “released” the equipment to ship. He told me as a result of Comcast error, he would ship the equipment overnight and I would have it on 3-25. He gave me a confirmation number and told me that I could track the shipment at Comcast.net. On 3-25 I went on line for 20 min. and could NOT find any way to track my order.

i have internet by comcast now for several years, one year ago i switched with voice xfinity because they told me that i will save money. turns out this is a scam they charged twice as much for what i was paying before. i would recommend to cancel comcast xfinity service to whoever is reading this!

I called trying to set up arrangements to pay my Comcast bill which was set to be turned off tomorrow. I was unable to do so. Under normal circumstances i would be able to pay it considering i get paid today but its a blizzard going on outside. I couldn’t get my check and everything is closed. I find it very insensitive that no arrangements with Comcast could be made for me. Now not only am i stuck in the house, now i wont have any TV. I am very displeased with Comcast!

I’m writing because I’ve contacted Comcast customer Service 3 times on the phone and 2 times online, with no resolution. I recently signed up for the XFINITY Triple Play early December 2010. The promotion, as stated, read if you installed your service prior to 12/14, you would receive a FLip HD Video Camera by 12/24. I inquired about the camera on Dec 23 since we were expecting it by Christmas. To my surprise, the Comcast rep on the telephone had no idea about it. Told me to call the rewards department. The following week, I called the rewards department, and they had not idea, told me to call Marketing by asking Customer Service to transfer me there.