Domino's Pizza Complaints Continued... (Page 1)

My wife ordered online on 03/01/23 and waited an hour after delivery was promised. She called and was told computers went down and short delivery drivers. They had cancelled her order and never bothered calling to notify her. I reordered online for pickup. I went to pick up and they claimed my order was not in system, so I placed order in store. The ticket price was $34 for my online order and they told me it would be $41 . I said it was $34 online and was told they could not give the coupon deal in store unless I showed them a copy of my online order. So I had my son send me the copy to my cellphone. I showed the manager the order and he said I would have to place order online. I told him we already placed order online twice, but you keep losing it. He said he would not honor my online order unless I reordered. Prior to this conversation a lady had not gotten her order and left and another person had not gotten his order and left angry. This in Domino's store #5753, 2824 Lexington Rd. in Athens, Ga. 30605. I left without my order and after 6 years a loyal customer, am going to check into Pizza Hut or Little Caesars.

I have ordered 2 paneer,onion and capsicum with Desi makhani sauce pizza .oder #103 date -4/3/23 at 7:12 PM in cash and delivery boy reached by 7:46. He took about 34 minutes to deliver a pizza according the policy of Domino's the pizza is to be delivered within 30 minutes in case if the delivery boy exceeds time limit so the pizza should be absolutely free .The one should not pay for that and when I talk to the customer care they were almost talking rudely and arguing with us .so iam very upset for such disgusting behaviour and i am requesting to take appropriate action regarding this matter.

Los Banos dominos pizza refused to remake my order because their site was messed up. I tried called 7 times waited I. Hold fork over 10 minutes with no answer just to make sure they had my order right but I couldn’t get anyone on the phone. When it was delivered it was wrong they refused to remake my pizzas. The attached file is just 3 of the 7 calls I made to try to get through to them because I couldn’t get a confirmation of my order online so I didn’t know if they had the correct toppings or anything. They are rude and refuse to remake the pizzas for me! I think I deserve two free pizzas replacement because of this error! I’d they would have answered the phone this would have never happened. In my experience they NEVER answer their phones here!!

February 27, 2023
I did a order for pizza’s today on line at your
Mobile Highway store locations Montgomery
Alabama. After placing the order about 15 minutes later I get a email saying my pizza was canceled. So I called the store and a man
answered the phone I ask why did he cancel
my order. He replied because I don't have a
driver. He could have said the he was sorry for the inconvenience. Last week I got a pizza and it wasn't hot. I had to reheat it and it took a while to get here.

I order Domino's Pizza daily. These aren't a small order either. The Domino's in Brownsville TN has got to where they say aren't delivering when they are. I've found this to be on more than one occasion as well as 7:00 pm at times when Domino's employees answer the phone they say they're not taking any more orders. I worked for dominos as a teenager and I assure you the Domino's I worked for did not operate.

Spinach on pizza was old wet and wilted, smell was awful.

Time of pick up, about 4:15 pm, 13Feb2023, the manager, who refused to provide his name was discourteous, rude and insubordinate with his lack luster disposition, so much so that I discontinued the call, without resolution.

Location is Wake Forest NC

I am Kim Parker. Two times in a row, our small town dominos has gotten our order wrong. First was 2 weeks ago, sauces on pizza were not correct as well as they did not make the five cheese dip and bread sticks. The woman who took our order over the phone, we picked up, apologized but advised in order to correct it we had to pay for two more pizzas. That's insane! We left.

Tonight, ordered carry out. As per menu, we ordered cinnamon sticks and the five cheese dip with bread sticks-per menu. Same female took our order, it arrived 45 minutes later with no bread sticks for cheese dip. When I called her back, she advised I specifically had to order bread to come with the dips. I tried to explain the menu says CHEESY FIVE DIP AND BREAD STICKS, as always it comes together, but she kept talking over me and was disrespectful. She advised again it would be another 45 mins or so because she was short handed and I needed basically to order correctly.

I love dominos but the staff at this store need training in customer service, listening, being respectful and kind. The words I'm sorry are not hard to say.

Kim Parker
531 Sierra Dr
Rockdale, Tex 76567
5129631128

Ordered delivery. The tracker stated delivered. I did not receive. Called store and was informed driver closed out by accident and will deliver. 15 minutes later called back and was told driver delivered .I still not received. Basically saying I was lying while laughing. Pathetic employee offered to redo order in which I declined. Would like refund but I see how pathetic the complaint process is. Will never order or eat again. Enjoy free money pathetic

I never got my pizza, but the tracker suggested it was done. I ordered at 11:45 and received a text at 12:08 saying it was on the way. It's been 1 hour and when I called the restaurant, I couldn't get in touch with anyone. If they couldn't take my order, they should have called me. I was charged 31 and change

Ordered a 12” pepperoni, 24” deluxe and add black olives 16pc park bites garlic and marinara sauces. When I got home the 16” deluxe only had cheese and black olives. I called the store, didn’t want to drive back for a remake (I used the app), they said I would have a credit when my phone #showed up. I am just visiting in Alabama, is there another way for a reimbursement? It was store 5895 in Spanish Fort, AL on 12/17/22 3:41 PM

Ordered pizza online at store number 5043 the rattlesnake hammock waited a few minutes before I left and drove 15 minutes to the store stood there waiting for someone to wait on me and when I was waiting on you so I haven't even made those yet and I just told him to forget it and I left the worst Domino's I've ever been in in the worst service I have ever had and the worst employee I've been exposed to

Managers are rude and don’t know how to use their on line services. Had codes for free pizza I got for the same problem as b4. I don’t want anything for free, no coupons, nothing! This is the 3 rd time I’ve had to deal with POOR customer service!! I’m done. Pizza hit will get my business from now on. So sad!

To whom it may concern,
I am very disappointed. I made an order 11-29-22 at 10:45 pm. I was expecting the food. Waiting for it and never receive it. By 12:23 am I got a text telling me my order was cancel. How do you take my order, charge me and then did not deliver my food. Cancel me for no reasons . I hope to have someone resolving this problem for me.

Hello, Just went to a shopping center where a Dominos take out is at (Sheridan and 26 St. Hollywood fl.). Your driver pulled into a Handicap spot, when I confronted him he asked why I parked next to him , well your in my spot.. I am HANDYCAP and was going to move my car. I asked him to move his car and he just went into the store and left his car there. UNREAL . This will be posted for a review. totally uncalled for

I did not get my Sprite to 1 2 l Sprite or dipping sauce that I ordered and paid for

Can't call your montgomery city, mo store to place an order. Plus you don't delivery 12 miles from the store. Always issues with the orders, burnt,wrong thing , or cold. Why even have a store opened if you can't get your act together. We are a rural area and just off of the interstate 70. This is so inconvenient for me since I had surgery and I am no weight barr. This is a disgrace and a bunch of crap.

Your cashier took my order exchanged money instead of washing her hands made my pizza . Which is very unsanitary touching money and the screen. TO PUT HER HANDS INTO THE CHEESE AND OTHER TOPS IS NOT VERY SAFE OR SANITARY I REFUSE MY ORDER AND SHE ACT IF I WAS WRONG YOU NEED TO RETRAIN YOUR EMPLOYER. I WE POST THIS TO MY WEBSITE REGARDING YOUR COMPANY IN CAMDEN N.J ON BOARDWAY AND BERKLEY ST. REFUND MY MONEY BUT IT POOR SERVICE AND SAFETY matters

When you call your put on hold for an unreasonable amount of time like 45 min or better. It's not just one time it's always. Hang up and call back it says your call is being sent to a manager, but the person who answers says as fast as they can thank you for calling domino's pizza please hold. And the Waite begins again. You can not order on line cause I want extra sauce for my chicken Alfredo because it comes so dry. You ask for wings to be well done and they come under cooked. The staff at the Bradenton branch needs to be trained again or fired. There is no way anyone should be on hold this long my 3rd attempt and it's already been 20 min I have been trying to order since 514 pm it's now 6 pm and I'm still waiting.

Constantly have complaints with Statesville nc office. Pizza is never delivered in a reasonable time ever. We will no longer use dominos as a pizza source

We ordered 3 pizzas it came to 32 something. We only had a50 and we're told it's company policy to not accept 50s or 100s this was in Madras Oregon 97741. Send very unprofessional and I can't find any policy on it and think you guys should have the big on your website!!! Thank you

I want my money back for my free pizza I was suppose to get because my delivery took 2 hoursi also ordered wings that I don't mind paying for I have submitted 3 different cases called store and have not received any response I even called the number
with no text message sent.

I

Ordered pizza for car delivery, I just suffered a recent back injury and had to walk into the store in a lot of pain to get my pizzas. Your locations do not deliver to my address

I ordered the kids 2pizzas at 5:45 abd did not get them till 10:54 at night the kids were in bed they were not worth the money i will contact all the parents at both schools n get parent to boycott they were rude the nice one was the delivery guy

My son ordered pizza at the store in Belgrade Montana, he asked for as few PACKETS of cheese and red pepper. The associate neglected to inform him you don't have PACKETS and charged him for 11 bottles of parmesan and red pepper, at 3.00 a piece. I asked if they told him what it cost and he said no, at Pizza Hut it's free for the packets. I called and was hung up on. I am going to evey site that gives bad reviews, if this is not refunded to him. He ordered 6 pizzas all medium, except for one, he was charged $164.00. This store is ridiculous and the baloney they pull is going to be reported to every facebook, yelp, instagram, tick tok platform if it keeps this price gouging, overpaying crap keeps happening. $66.00 for cheese and pepper is bull.
Belgrade mt

i made an order and waited outside for 20 mins to have my order canceled because they closed my order was already made and said it was on the way i won't be ordering from dominos anymore becoming to much or a hassle

I was employed by PAGA from the end of April 2022. I had multiple problems with my Netspend account.

The last issue was my last paycheck. I was working on Sunday, July 31. On that day my account was hacked. $80.00 was removed from the account. PAGA Steve Palme, franchise manager, Austin Jones Andrew Ball can all testify that I was working at the Krum location and could not possibly been 1 hour away in Red oak Texas to have committed this fraudulent hack of my account. I reported the incident immediately on the 1st of August. I was told by Netspend they would conduct a research of the issue and let me know of the outcome by August 15, 2022. I requested Andrew,Austin and the corporate office of Steve Palmer to verify to Netspend that I was working on that Sunday and it was not possible for me to have made this withdrawal!!! All of the afore mentioned individuals refused to provide any assistance to me with regards to my Netspend issue!!!

Netspend told me they had completed their investigation and found no evidence of fraud.

This is inexcusable. All of the aforementioned Domino’s franchise, district representative and store manager are responsible for the non payment of funds.

It is my hope that Domino’s corporate will put enough pressure on the negligent individuals to pay me the monies owed to me by Domino’s PAGA and Domino’s corporate.

I expect a response to this inquiry ASAP.

C. Diane Cope

I ordered a special pizza tonight, extra cheese, Alfredo sauce, beef, olives, green peppers, large size. What was delivered was a Medium cheese with robust sauce, which is too spicy for kids to eat. I got online and all I was offered was 20% off next order. I really don’t think that is enough of a refund. My total was over $25. Don’t think what I got was near a $25 order. Thank you for your attention tho this matter.

Every time we have a delivery for Domino's and my boyfriend's house the same driver comes to deliver in every single time this man never has a change this is poor business practice and basically in a sense stealing money by forcing me to give him a tip which usually is given when you have a good service and every single time this man comes he never has change he just tried to deliver our pizza and once again he didn't have the change and he proceeded to have an argument with my boyfriend for about 8 minutes about the food and so he canceled our order while our food is here and I waited an hour for it and I'm hungry and he said he canceled it and my boyfriend said no you want the food and his change and he's staying in front of the car and the guy driving him and tried to drive over his foot I called the store spoke with the manager and his resolution is we gave you a refund and pretty much nothing else no I'm sorry no what can I do to make it right he just first of all cannot even form a complete English sentence I cannot understand what he was saying at all literally I'm not trying to be rude but I could not understand what he was asking me online it said the manager was Chandra this man is seeing so obviously not Chandra so I don't know what kind of manager he is the fact that the manager offers no apologies no resolution no customer service except for we give your money back and I guess apparently we're supposed to be happy with that is absolutely ridiculous and the fact that you drove towards my boyfriend trying to run over his foot is unacceptable I have never had an issue with Domino's especially like this this is unacceptable I would really like somebody to contact me and not just send the email with some little promo code or something I would like somebody to contact me file an official complaints because that is dangerous and don't drive towards somebody and there's no reason to cancel my order because he is not practicing what he should be as an employee if you're delivering food and getting cash you have change it's about 2 or 3 times I really didn't want to give him a tip but again he never has change. And as his man drove off with my dinner for again no reason but he was trying to force us to give him a tip basically stealing our money he drove off yelling out his window telling me my phone number is and I would like to hear from somebody before the end of the week I'm just absolutely appalled that the manager offered zero apology any understanding he just said yeah we already refunded your money that's it I sent this is supposed to make everyone happy we're supposed to be just satisfied with that that's okay I honestly just can't believe the Domino's was having a driver like this to tell you the truth I've never had an issue I would go Domino's all over the place and I prefer you over any other Pizza establishments.

Called and ordered a pizza for and waited almost 3 hours and the lady expected us to pay for it called the store and spoke with the manager and she said they were short staffed she didn't offer an apology or to make it right just was very rude will never order from there again!

The most unprofessional employees I’ve ever seen in my life!! Online it’s saying delivery and take out until 2 am and I’m calling the store in Norwalk CT on Main Ave the first time a man answered the phone and he was like “Dominos closed tonight” and hung up the phone, I called 2nd time and he answered again the same person and he was sooooo rude “you do not speak English” he said to me he didn’t even let me talk and hung up the phone again…!!!! I just wanted to let him know that online says delivery and take out until 2 am!!!! Very rude and very unprofessional!!! I don’t usually make it a big deal but this was the most disgusting customer service I’ve had in my life..!!!!

My son is in Soledad Prison. Soledad CA, 97605. He and, his fellow inmate's ordered Domino's pizza. Not only were they overcharged, they're used to that, but they received inferior quality! The pizzas sauces stopped approximately 3 inches from the crust. The Meat Lovers pizzas had almost NO meat! Why they ordered those in the 1st place! These are called meat lovers for a reason! I feel this was done knowing that they could not complain. At the very least Domino's corporate should contact the franchise that received this enormous order, with an equally enormous price tag, so they can honor the Domino's name. What they sent was disgraceful! Not only are they denied family visitation, due to COVID-19, but now they are not allowed to get what they pay for. How can anyone inside of prison be rehabilitated if they are treated so badly by the "outsiders?" Answer: They can not. That is why I'm writing to you in the hope you can do something about it! They should ALL have their money, or orders replaced in Soledad Prison, regardless of what they are there for because they ordered thinking they would receive the same quality that the Domino's name is famous for, and under the Domino's pizza service agreement, they are entitled to.

Sincerely,
Mrs. Brenda Foster
.

Hours of operation said they closed at 1am at 12:49 the guy inside told me they were closed and that they closed at 12am

Don't ever go to this location for your food #1901. Horrible management they messed up my food the cheesy bread was dry and it seems like it was sitting for longer the wings was cold skin was slimy and nasty I took it back and told the guy in charge about it he said he would make me some more wings but refuse to make me more cheesy bread. When I got the second batch of wings they was worse than the first. I told him I wanted my wings to cooked longer he did not listen and made them more uncooked than I was before

Store location: 335 Valley Rd. West Orange, NJ 07205, Date of incident: 7/28/2022

I ordered 2 pies online back in June 2022 with curbside delivery. Once the order read complete on the tracker, the worker did not come out for another 16 minutes. I went into the store to pick up the pies and asked about the 2 free pies if your curbside comes out late. The worker, Stacy, mentioned that it would not apply to that order but to a future order. She put my phone number in the system and said I would have to call in or come to the store to order the future free pies. I went into the store July 28, 2022 and they refused to honor the 2 free pies. When I tried to explain to the man what happened. He started yelling and walking away. He was absolutely rude and disgusting. When I asked for the manager , he walked away. I did not get his name has he did not have on a name badge or management information and no accommodations. He walked away and ignored me. I will NEVER purchase from Dominos again.

I just order pizza on line from Clarksburg West Virginia
And the person at the store was really rude and the last 3 pizzas I had were cold and burnt and then when I called to complain the person hung up on me and I paid over 22.00. Call mark hays

My experience really was crappy and unacceptable. The delivery guy on bicycle, would not bring the pizza to my door. I had to go outside and get it from him. So why if the delivery guy isn't going to bring it up to my door as per the instructions put in with the order, do you ask for delivery instructions? I have problems walking and I was not feeling well, so that's why I thought I'd get some pizza delivered to my. door, so I wouldn't have to cook.
Also, the sauces that I paid for-see attached- were not. included. ($5.25+tax) the pizza was burned on top, soggy bottom and tasted like cardboard. The Apple dip was in a box without a cover. The "Specialty" chicken was not special...tastes nasty.
I called the store and all I wanted was a refund of my $$, and. the 10.00 I put. for a tip. -he didn't deliver it...he rode on. his bicycle 3 blocks and I had to get dressed and go downstairs to pick it up. The Assistant manager told me it was because the delivery driver was new...but she lied about that because he came on a bike. She then backtracked and said well the GM isn't here now and she just came in...bla-bla..I basically am fed up and will NEVER order from Dominos again! Lousy BAD food, horrible service...and BTW keep your coupons, and your money, it was well spent because it was a learning experience, but know. this DOMINOS will be bad mouthed by ME personally to ALL my FAMILY and FRIENDS!

Oh and the pics I took to send you wouldn't upload so ...

I'm regular customer. Come to the store and get the medium for 599 today I come and they told me no more pizza for 599. I think they should told me that need to be ordered online. They need to be trained better.

Last couple months trying place a order been difficult. How do you place a order ? You can’t do it online you cannot call . Yesterday was the last draw . I place order 4 different times online and would not take my order. I call to place order and the person said they cannot take my order on the the phone . How do dominoes do business. Domino’s lost my business and my family business.

So I was trying to do a online order and when finished it would not let me put will pay when arrive. I called the store and the gentleman was very rude and disrespectful. He said it’s not my problem we have nothing to do with online. So I said ok we’ll I would like to get my food for the online prices he then said no very rudely and said you will have to pay full price so then anyways I drive up there to get order that I gave them over the phone and the guy at the window says we don’t have a order for you So I literally sit there and wait for order and he hands it to me and I said I would like the cheese and ranch he has a bad attitude He goes for them opens window and says here take it I just wanted to inform y’all of very rude customer service and they need to treat the customers a little better

Absolutely the worst service we have ever had! After an hour of waiting for our order. We tried calling the Kearns Utah store. To cancel our order. Nobody knows how to answer a phone there. So we couldn’t cancel the order. Dominos showed up 3 hours later to deliver it. We just told them take it back and we have already stopped payment. Absolutely ridiculous. Also this is not the first time it has happened. But it is the last. Never go through dominos again!

Ordered pizza and hot wings at 515pm for 615pm pick up. Arrived at the Store at 555pm received text at 615 that the order would be out in another 7-10 that Oder was in oven it finally came out at 635pm. I called the store and asked why our orders no matter when we order are never out on time. They said they have no control over how busy they get and there was boring they could do that corporate likes them being busy so I just said okay thank you. This Store in Easley South Carolina is not quality or customer service oriented.

On Sunday June 12th 2022 we ordered pizza in our area at 11:19 p.m. the store closes at 12:00 but on the website it states we close at 12:00 but don't worry if your order is placed by 12:00 you will still have your food delivered. About 30 minutes later they canceled the order we called the store they hung up on us said they're not doing deliveries and hung up so I then went online and replaced the order and soon after it was canceled we called again we asked for the names of the people that were working the girl said oh his name is and then she hung up on us then it being past midnight at this point we have nowhere in our area that is open to get anything to eat I'm very very very very angry about this I want something done with the people that were working there including the manager that evening and I want some kind of compensation for all the crap that I've been through with this

I have been waiting for my order since 7.15 pm it is now 9pm. No one should have to wait this long for an order. When I called 3 times I was told it was already on its way. Still no good, I live at Ross from them. In Monroe ga 30656
Debbie carter

Waited for over 2 hours for pizza delivery. Ended up canceling the order. Called the restaurant multiple times and the reps continued to put me on hold. Very poor service!!

My husband ordered pizza at 6:19 and he called at 7:40…still no food. They said they only had one driver and my husband asked if the food was warm.. we were next delivery. Got it ice cold! Never going back…

I made an online order on April 22nd , they showed the status bar and it said someone started to prep the order . Then an hour later still saying prep . I called the store and got a brain dead employee, he placed me on hold with his attitude. Got back on saying we’re really busy . It will be another hour . I ask him what he thinks about that and he could care less . No customer service, no respect, no business ethics. Sad , sad , sad !! My order was one pizza , one order of bread bites , one order of chicken and a salad . Three items in reality because the salad is already made . Bad Business !!

I order pizza today April 9th at the location in BVL AMD THEY DELIVER THE PIZZA TO OUR NEIGHBOR . The neighbor came to us and gave us the pizza stating that the girl left it there. We contacted dominos since is gross that our pizzas were left next door and the Representative said that Dominoes policy is if you left a pizza at another location and they said they order they leave the pizza. Which is completely
Wrong bc who orders a pizza so it can be wrongful
Deliver. The young lady refused to give us her name and was very rude and disrespectful! I was very upset at her rudeness and I told her I
Was going to report her and she said she didn’t care and that she will block us from ordering pizza again when she was the one that deliver the pizza to the wrong address. Horrible service!!! The manager never came on the line according to the lady nikea was her manager that refused to come to the line. We want our order refunded! We didn’t eat the gross pizza that eat was open.

I ordered some pizza from dominos on Rahway ave in Woodbridge Njt at 429 on 2/27/22 I waited for my wife to get home before we ate as we opened the voices there were roaches in the box I threw the pizza out and called the store back and the guy who answered got very nasty and told me it’s nothing he can do if I have any problems to call corporate I tried to explain to him I didn’t eat the pizza rite away because I waited for my wife to get home will never buy from that store again

My pizza was 3hrs late!! For 2 pizzas!!!! and they wouldn’t or they hung up the phone and the manager was rude her name is Brittany and she works at the Aiken South Carolina location on York Street she was very rude to my husband and she said that they will not be delivering to us anymore because they messed up , and she kept hanging up the phone when people wanted to talk to her .I am beyond outraged of the disrespect and unprofessionalism of this manager in the store.. something needs to be done!!!