Contact General Motors Corporate

Took my son's 2014 Corvette to replace front tires at the Chevy dealer and ended up paying over $1,200 for alleged stuff all which seemed to be suspicious.
Perfectly working vehicle now has a mysterious engine noise, that they probably caused and wants to exploit. I am at a loss.
How do I hold them accountable and more importantly. how do I get it resolved.

I finally received my Cadillac Lyric after I pre-ordered it for 2 years and it was given to me on 7/31 after only 2 days of having my lyrig it tried doing an update and the 12v battery died leaving me stranded. I took the vehicle to service and it was returned to me after 3 days with a new 12v but the service department forgot to force the updated the vehicle tried again to do the update over night and left me stranded again the very next day. Service once again placed a new 12v battery and forced the update. I once gain get my vehicle and after finally using the vehicle that it needed to be charged went to a Fast charging station and the vehicle kept rejecting the fast charging after 3 tried I gave up but the attempts itself burned the big lithium battery. My vehicle is now been in service for 6 weeks and still waiting on GM to get it back running. I have completely lost faith in the vehicle and General Motors. You won't think being your first EV car you would be more attentive to your vehicle and customers.

I own a 2021 Chevy 3.0 duramax
Mileage 21000
Truck stalled on by-pass
Took it to local Chevy service center.
They checked it out the next day and said truck had contaminated fuel. They showed me the fuel filter and it had ruptured and let contaminated fuel into fuel system.
They told me since the fuel was contaminated that the warranty did not apply.
I told them that since the fuel filter failed they should be responsible for the contamination to the rest of fuel system. I told them that I would be willing to pay for fuel tank and filter housing cleaning. They again said no.
They gave me a quote to repair and it was about $12,000.00
I also drive a 2017 Chevy 6.6 duramax for work. 126,000 miles on it with no warranty
Two months ago the very same thing happened to that truck and the company had to pay $9000.00 for that repair.
I have another truck 2006 Chevy 6.6 duramax with 180,000 miles with never any issues.
I definitely think you have a flawed fuel filter system on both the 3.0 and 6.6 duramax.
Please respond

I have recently purchased a 2021 Camaro ss and I’ve owned it for about five months and the car died on me about a month ago so I had the car towed to a near by dealership we’re they diagnosed the car and told me that one of my rods had welded to my crank and the car only has 7000 miles on it so they rebuilt the engine and I had the car for three days and the car started to knock so I had to park it and it has been sitting while I’ve been trying to schedule another appointment with the dealership I have tried calling the complaint center multiple times and no one is answering so I would have to say that Chevy has a horrible costumer service center.

I own two of your 2004 Saturn Vue's one of them was involved in a life threatening accident. My girlfriend went to the hospital and was there for two days . The cops at the accident seen said " how did she live through that " . Why did you take a safe vehicle like Saturn and close the doors on them ? Why ? Why ? Why ?

Nov 1st, 2021
Ongoing, Nonstop 2019 Chevy Equinox Problems With Only 17,000 Miles On It

Attention CEO Mary T Barra And The Office Of The President Of GM

Dear Ms. Barra or to whom this will concern at the office of the President,

On September 4th 2019 I purchased a brand new 2019 Chevy Equinox LT 1.6 L Turbo Diesel SUV from Auto Nation In South Miami (Doral) Florida. The Vin # is 3GNAXMEUOKS617114. The first problem started that very day when the dealership’s detailer dented the side of this new Equinox. Since I live a 3 hour drive away from the dealership in Port Saint Lucie Florida Auto Nation the dealer told me to take it to a dent wizard and send them the bill to reimburse me. I did this within a few days but They never paid me back the few hundred dollars they owed me even after multiple phone calls to the dealership. Since then I let that go. Here is a list of ongoing problems.

1. The headlights came from the factory aimed far too high to the point of blinding oncoming traffic and this went on for well over a year. Every time I drove at night people would flash me with their high beams blinding me as well. Twice I was pushed off of the road by pickup trucks that drove over the center line because they were extremely pissed off at me for blinding them. My girlfriend and I could have been killed by these actions. I called both GM proper and the dealer multiple times about this ongoing problem and all I was told was that the projector headlights on my Equinox had absolutely no adjustment capability at all and nothing could be done, I finally took this Equinox to the Dyer Chevrolet body shop and they quickly showed me the two nylon screws in the engine compartment that adjusted the headlights up and down on both side of the vehicle to fix this problem.

However the passenger side nylon adjuster screw was stripped out since the vehicle was factory new and it needed to be replaced. I was disgusted to discover that this tiny nylon headlight adjuster screw was purposely designed and attached to a huge assembly that required the entire front fender and bumper to be removed in order to replace this tiny nylon screw. The cash cost for replacing this crappy flimsy nylon headlight adjuster screw would have been over $1,500.00 as per the dealer’s quote. I waited weeks for the parts to come in to the dealer and when it did arrive it was the wrong parts. So I had to wait again! This design was purposely engineered this way to extract the most amount of money from anyone that had to deal with this flimsy adjuster screw. This is nothing less than extortion by GM for anyone having to go through this nightmare when this screw assembly could have easily been designed for a five minute replacement at a very low cost to the dealer and customer! That open case# is 9-632-9949479

2. The Bluetooth connection between the entertainment system and my cell phone continues to lose its pair to drop my ability to make and take phone calls! This is forcing me to hold my phone while driving and it is putting me, passengers and other drivers in danger if I have to talk on the phone while driving. Also its putting me in the position to break the law against talking on the phone while driving! This problem continues and the service manager of Dyer Chevrolet has informed me that he has the same problem. I do not want a traffic ticket because of this ongoing problem!
3. The paint on the hood was defective and bubbling up from rust or corrosion, The entire hood had to be repainted and I am now seeing paint chipping off of the roof
4. The entire entertainment system screen and system has been going blank for days at a time causing the inability to make phone calls, listen to music and to read and operate all of the adjustment controls and to read the vehicles performance gauges for DEF, Oil Changes, Fuel Mileage, other MPG’s settings and many other functions. This has happened multiple times,
5. This problem really burns me up! I had to bring this Equinox in for a factory recall to have the catalytic converter replaced and to have the computer re-flashed to allow the soot to burn off better than before. After the replacement and computer re-flash my Equinox immediately lost 10 miles per gallon on trips and more than that for around town at Aprox 22MPG’s Getting high fuel mileage is very important to me and it was one of the main reasons for purchasing this almost $31,000 diesel vehicle. Since then it’s been back at the shop for soot build up again and again. I was stuck far from home when the computer forced the vehicle to go into a mode of less than 20 miles per hour in traffic! I had to pull over, stop wait and flatbed it back to the dealer to repair this ongoing problem that I fear will continue over and over again because of obvious design flaws of the catalytic converter and the computer systems inability to operate it properly!
6. The DEF sensor went bad and I had to bring it back to the dealer a couple of times to figure out the problem because the computer reader gave improper information! Today Nov 1st 2021 the computer and the engine light came on again noting that the speed would reduce automatically again if it was not repaired. I brought it to the dealer today and they are now telling me that the entire DEF tank and sensors need to be replaced because of a bad injector sensor and I’ll have to rent a car again while waiting for the parts to come in! I feel that this is a hit or miss attempt to properly repair this problem yet again!

In conclusion I think it is fair to say and for you people at GM to understand why I no longer trust the present and future performance of this 2019 Chevy Equinox! This is the main reason that my almost 3 year old 2019 Equinox only has 17,000 miles on it! I do not enjoy driving this vehicle because I have lost all trust that it can stay functioning properly for any reasonable amount of time especially for long trips! Also I have no desire nor can I afford to spend a fortune on future continuous repairs when the factory warranty is over and I do not want to have to spend thousands of additional dollars for a full service extended warranty with more down time during breakdowns!

I am now demanding a factory buyback of this Equinox so I can then purchase and own the dependable vehicle that I require and deserve! Please be reasonable to me for this situation as it is not my desire to litigate GM and the dealers involved. However I will do whatever is necessary to bring a fair and just end to the misery this Equinox has brought to me!

Please reply ASAP!

Sincerely,

I have been on hold for 1 1/2 hours. This is absolutely ridiculous. I am rethinking my loyalty to the GMC brand.

My Silverado Z71 2021 is a company truck bought by Payne auto in Weslaco Tx. The radio screen went out. Took to kemp Chevy in lavernia Tx. Waited 3 days. New screen installed left shop. Not working. Took right back on a Friday. They said could not look at it until Monday. I just left. I’m not happy ATALL

In 2019 Immediately after paying in full for a $7000 on a 2012 GMC Terrain my motor went out in 2021 because of prior recalls on catalytic converter issues which I had no knowledge of! And I was told not eligible for getting warranty on a vehicle over $150,000 miles! So now I’m stuck with a Non working GMC! I feel the Dealership knowingly sold me a vehicle which had recall issues and I feel GMC is responsible for paying some fees in replacing my entire engine! I will never never purchase another GMC vehicle in my life! And I will never recommend GMC to anyone ever in my life!! I’ve owned many other makes of vehicles but my worst experience has been with GMC! I even called to make complaint and get help but they only gave me a CASE # 9-6741738921 and told me they couldn’t assist me!!! It’s been a complete nightmare!!

I have a 2016 GMC Terain that has a bad ABS CONTROL MODULE and I can not find a new one any where. Why do we have a problem getting this part for my car. this does not make GM products and Co. look very good or helpful.

My husband and I have a 2017 GMC Denali that broke down 300 miles away from home. We broke down in the middle of nowhere...had to get towed to the closest city where they told us that our GMCs engine was blown. We called GMC and since the engine is still under warranty we had to get it towed to the nearest dealership. We got it to the dealership where they proceeded to tell us it qould take 4 days to take a look at it and we needed to rent our own car since theres a "shortage" of vehicles. Fastforward to the hell it toom us to get a rental...our engine was blown and since its under warranty they said it would get replaced...but WE have to rent our own vehicle!!! WTF!!! Are we made of money? We are in a pandemic and GM cant help us out with a vehicle??? Its your shitty engine that ended up causing this whole mess and now we have to pay for our own rental...oh yea...and btw...ur truck wont be ready til july 30th!!!!!! What are we supposed to do????! Customer service has been shit! I have a toyota and im am almost 100% we will NEVER buy another GMC if this is the customer service u get when ur vehicle breaks down! Good luck to anyone who has warranty on their vehicles! The MOST disappointing service i have EVER received! Toyota has always been AWESOME! GMC has let us down!

I bought a 2021 Camaro from Jim Taylor of Rayville La. When I bought the vehicle I also purchased the tire warranty. A month after having the car I had gotten a flat on the back passenger tire a piece of metal was lodged in the tire. I called the service dept to see what I needed to do and the service advisor said she really couldn't help me and to call around to some of the tire shops around town to see if they could help. She was so rude and short with me and refused to help me at all. I told her I bought the car there it looks like you could help even if you had to order the tire thats fine with me. She said there was nothing she could do and hung the phone up. I will never ever go there again and I will be telling everyone I know how sorry they are and not to go there.

I have enjoyed my GMC 1500 4x2SierraCrewCabSLT Truck 2014,for the seven years I have owned it, but my complaint is the paint is peeling off this vehicle for the second time and this is a special paint I paid for when it was purchased.VIN# is 3GTP1VEC3EG418972,color is White Diamond, January 2017 paint was peeling around the rear door on the passenger side and extended warranty covered most of the cost then, and now the paint is peeling off the very top of my vehicle. I have a copy of the last claim #138732 at Boulevard Buick in Signal Hill, California. Can you please look into this matter, I have enjoyed vehicles I have purchased from GMC very much and I know the warranty is expired I have #175,000 miles on this vehicle and have washed and waxed my vehicles once a month since I have had it. Thank you for considering this complaint, Johnny Thigpen

I bought a2019 canyon Denali brand new from Jim Curley in Lakewood NJ and had an issue with my phone connections, phone rang through the radio when first purchased. Now I have been back to the dealer 3 times with the same issue that was never repaired. They say it’s an A. C delco issue . So there is no fix? Spent 52 K on the vehicle and that’s the answer I get, really.

The service team are idiots at best. I got in contact with the service manager and nothing was done- bringing my business elsewhere.

Started with leaky back window on my Trail Boss. After dealership attempting a warranty quick fix with sealant, it still leaked.

On my 2nd trip, they not only dented my roof, scratched my pillars, and scratched my spoiler, they managed to crack my windshield upon replacing my headliner.

When my truck was finally delivered back to me, cut wire, screws, dust, panel pins were found all over my truck bed and back seat. My windshield washers didn't work and the rear defroster didn't work either.

I called to let them know, but they asked that I leave my truck for another 2 weeks.

I looked under the hood and found more un assembled work- plastic panels and water proofing all strewn about in the engine bay- as well as a disconnected windshield wiper hose.

I checked behind my pillar panels and found they didn't plug in the defroster harness.

They also give Chevy Trax as loaners- nothing comparable to your car. Other Chevy dealerships loan out comparable vehicles to the one you have serviced.

I would much rather not have the scratches and dents repaired as I wouldn't want them to break something else.

Go ANYWHERE else for better service and non idiot work.

WORSE car repair experience EVER!!!

I purchased a 2020 GMC Sierra 2500 AT4 new. Three months after I purchased the truck I drove it to San Jose CA. from Seattle WA. While in San Jose the truck broke down and I needed to bring it to GMC service. They did not know what issue was and unable to fix it for approximately one month. I had to get a rental car to drive back to Seattle. When they finally fixed the truck I drove back to San Jose to pick up the truck. I turned in the receipts into my Service Representative in December 2020. I have called over 15 times with out a call back from the Representative nor from a Supervisor as requested. The rental was $1,495.00 that I had to pay as they did not have a loaner car at the time. I still have not been reimbursed and I just get a run around when I call.

My check engine light came on my car in February. As a result, I took my car to Carl Black Chevrolet. They ran diagnostics and stated that my fuel rails and the catalytic converter were bad. I have no idea what repairs were needed but I trusted the mechanics at Carl Black. The fuel rails and the catalytic converter were replaced and less than a 10 mile drive after leaving the dealership... the issue came back! I was upset, but confident that Carl Black Chevrolet would be able to resolve the issue. This happened about 5 or 6 times.... As a result, the dealership consulted GM specialist and the specialist recommended that they start from the beginning twice! So after several escalations to General motors... many lost subscriptions (XM radio, onstar, Mister Car Wash, uber rides, long wait times, and being without my car the entire summer).... the process of elimination... my car finally was repaired. When I asked my service advisor Zack Powell what the problem was... He stated "..it was one bad coil." I asked how is it they over looked that when doing their diagnosis... He stated "...there was no way for them to determine that.....and they put the cart before the horse." I asked why did they "over guessimate" the issue and make me responsible for the most expensive part. Zack Powell replied "That's a good question."
The service manager, Chris, also stated that I only have a warranty on catalytic converter. Chris added that they invested over $3800 into my car. I was puzzled as it was implied that I had something to do with this.

So currently, I do not have a warranty on all the following parts that were replaced during the process of elimination. Here are the list of items that were replaced when they were troubleshooting my car's incident: 3 sensors, 6 injectors, 2 seal kit, 2 tube, 2 pipe, 1 cleaner, 2 harnesses, 6 spark plugs, 6 coils, 1 catalytic converter, and fuel rail cleaner.

After doing research, it appears the part that was bad cost less than $50 and could have been resolved with a simple tune up. I paid about $1600 and was inconvenienced from February to Aug. I was unable to use my subscriptions, I have no warranty on the "real" issue the coil. And I was made to think that my driving was the issue when the issue was related to a misdiagnosis by the techs at Carl Black. They added over 5K miles to my car while testing driving it. My car was driven over night and I have no idea where or who was in my car troubleshooting the issue.

I'm very grateful to finally have my car fixed, but I must say that my trust in Carl Black Chevrolet has been broken. The nonchalant attitudes of the service manager and the service adviser assured me that I need to take my car to a dealer who is accountable for their mistakes and offer a better customer experience. I recommend getting a second opinion or taking your vehicle to another Chevrolet dealership that will take their time so that you will only pay for the actual problem you brought your car too. Do not accept their mistakes as the truth as they will not accept accountability nor provide any compensation or warranty.

This was the worst dealership I've experienced.

On July 9, 2018 I purchased a used Chevy Traverse. Everything was going fine until the timing chain stretched On March 28, 2019. I took it to AAA to have it looked at, they said the could not do anything that I need to take it to a dealer. While at AAA I asked them to service the AC because I drive for Uber and Lyft during spring and summer so I wanted to get it out of the way. They recharged the AC, tested it and the AC was great, no problems. I have documentation of the transaction.

I then took it to Chevrolet Autonation in Laurel, MD to have the timing chain repaired. It was March 29, 2019. It took a week but they repaired it. It was an expensive repair but It had to be repaired $2861. I took the car home and noticed my AC was not working well. So on April 15, 2019 I took it back Chevrolet Autonation to be repaired, sure enough the condenser was not functioning correct, it had.a leak, so we had that repaired another $1400. The AC was working pretty good but at the beginning of July it stopped working, yet again. . I brought it back to Chevrolet Autonation in Laurel, MD. I figured they would repair it free of charge, they said because the issues were not related and it would cost another $2000.

I turned down the repair and went to talk to another mechanic, who had been in the field for 30 years. I gave him the timeline of events, he said it is likely that Chevrolet Autonation damaged the condenser and the high and lower pressure lines when they removed the engine to fix the timing chain.

Below is the time line of events
March 28, 2019 - AAA services AC, systems works fine
March 29, 2019 - Car dropped off at ChevroletAutonation, 500 Washington Blvd, Laurel, MD to repair timing chain
April 8, 2019 - Timing chain repaired and I picked up vehicle, I did mention a hissing sound but they said it would go away, it never did.. I did notice that the AC was not working well,
April 15, 2019 - Vehicle brought to Autonation for AC repair
April 16, 2019 - picked up vehicle after repair AC seems work, but I did not need it until Late May, June.
July 9, 2019 - AC stops working, only blows air not cooled.
July 12, 2019 - I drop car off at Autonation in Laurel
July 15, 2019 - Autonation says that issues are not related and repairs would be another $2000. I turned down the repairs.
July 16, 2019 - I picked up the car from Autonation, I was charged another $325.

On July 15 I spoke to a 30 year veteran mechanic, he said that it is highly likely based on the timeline of events that the AC was damaged when the timing chain was repaired. They had to remove e ac components in order to get to the engine. It felt it was impossible to be coincidence.

i have been a loyal chevy customer since the 1990's. i have purchased 2-3 cars and 7 or so pick ups and suburbans. the late 1990's and the early 2000's were good products. my 2005 pickup went 250000 miles and i loved that truck. but every truck i bought since have had lots of problems. you compensated me a little when i bitched enough about my out of pocket expense($12000-15000) on my 2009 hunk of shit truck, so i bought another one. 2012 i think.. still had my issues with the dealer not fixing things properly many times in and out of the shop(ryan chevy Buffalo, MN) I will never buy or service my vehicle at that shop ever, bad, poor, or just don't care. hard to say very dissatisfied with them. my new truck is 2017 LT its nice but it continues to go into the shop. last week emissions problem, this week emissions problems, before that poor paint job on my running boards, replace at no cost once last year and need new ones again, the paint is chipping away and looks like shit. cooling lines were leaking and replaced at 50000 miles, the truck before my current one cooling lines went out at 95000 miles at a cost of around 1500.00. trailer towing system. problems that the dealer blamed on the wiring of the trailer after 4 times in they found the problem and fixxed till last week end, more problem with the tow package. on a side note i thought i was smart to put $2800 in an extended warranty on my 2017. so far i have it in for three fixes each costing me $100 deductible. going in today again. twice in two weeks for the same problem. my service guy at cornerstone chevy in monticello, mn(Jim) is great. the management always give me a hard time about changing out the running boards, they are bad and the paint comes off. last time i wanted a different running board they refused and put the same ones on again. now i need new running boards for the second time because they did the same thing, the paint chips away making them look like shit on my newer truck. i feel as a loyal chevy customer for over 20 years your product has gotten to the point of poor design and poor engineering.or maybe chevy programs them to break at certain intervals. after my bumper to bumper warranty is off i will find a new truck company(ford or dodge) that rewards loyality and want the customers to be happy and come back for new trucks time and time again.. last three chevy trucks i purchased had lots of problems.i have noticed that my ass is getting bigger as i get older and the seats in my new truck push on my hips causing me problems. asked the sells people if chevy made a big seat they said no. chevy has never responded to me with respect. maybe chevy does not want me as a customer any more. cornerstone (jim in service) is great to work with but i have lost all respect and loyalty to chevy due to the poor product i have been purchasing. we as consumer deserve more from a company that i help bail out. this customer is going to drive a different brand in the near future, chevies problems seem to be getting worse, or at least the product is not as dependable as advertised. i give my new truck 1/2 star out of five. my service guy Jim gets 10 out of ten. just a little feed back from one unhappy loyal( not much longer) customer. i don't expect you to respond i'm just a peon to chevy corporate. i will make sure to tell my other friends that drive chevy why i switched. POOR QUALITY, POOR CORPORATE CUSTOMER SERVICE AND A DON'T GIVE A SHIT ATTITUDE WILL PUT CHEVY BACK INTO BANKRUPTCY. GOOD LUCK.

I have had an open case regarding my 2019 Chevy Equinox Redline Edition since 5/13/29. "Jenny" (the rep handling my case) has not been very helpful. I have asked for a manager/supervisor on several occasions, of which she has yet provide a way to reach them and failed to respond to my request of having a manager or supervisor contact me. I would like to speak with "Jenny's" (Chevrolet Customer Assistance, Tier 2) supervisor. My initial complaint was filed on 5/13/19 and have now had many conversations with Jenny, and multiple times I have had to call days in a row before being able to make contact with her. I sent an initial certified letter to an address she confirmed (after she made it difficult to provide me an address, discouraging me from sending a letter), of which was received by GM personnel on 6/11/19 @ 11:33am. Once I notified her of this letter on 6/14, she stated the letter will "eventually make it to her" and has yet to recognize that the letter was received. She told me she would initiate a buyback request on 6/14, and her DM would have 5 business days to make a decision, several times telling me that I would be told of a decision by 6/21/19. I contacted her on 6/19 to provide more service repair updates/issues and she proceeded to tell me that I was incorrect, and she did not tell me that (phone calls are recorded, I would like someone to listen to the call) and that she was giving me an expectation of when I should be contacted. She has become impatient with me, talks over me and I feel as if she is not handling my case in an unbiased and fair manner any longer. Also, I contacted the Service Manager at the dealership and the manager had not been contacted by GM for service repair inquiries as of 6/19/19, per Rich. I have yet to be contacted by anyone and it is now 6/28/19. My car was in the service dept of local dealership for 45 cumulative days after only owning the car for 6 months and having less than 12,000 miles on it with 3 attempts to fix the problem. I have sent 2 certified letters. The 2nd letter (mailed on 6/26/19) was sent to a different addressed due to Jenny stating that the mail does not go to her from the previous PO box that it was mailed to, and a 3rd letter will be mailed out today.

Thank you,

Abbey Palmer
(330)831-1442
Case Number: 95238891506

I gotten a letter from General motor about my 2015 suburban truck. The letter stated there been problem with brake pedal. I had been having that problem already when I bought my truck may of last year in November the same year I taken my Dale Earnhardt Chevrolet to have my brake check I was having problem the brake pedal is hard to push like truck wouldn’t stop. I got charged $723.00 for that when the letter stated for me to take my truck to any GMC dealers ship and the cost of the parts and labor I will not be charged . I drop my truck off on 5/13/2019 they kept my truck for a day . I don’t think that I was treated fairly and shouldn’t have to pay for something that wasn’t my fault.my cell number is 850 210-4882! Thank you!

I have a 2008 GMC Sierra truck, and the 5.3L that is being replaced at around 123115 miles. I have taken care of the truck. The problem is I'm replacing the engine now, and will have to replace the engine again due to the LH6 with the active fuel management system. Is there an engine that can go into this truck that is not trash and doesn't have the AFMS in it. As a long time GMC fan please don't make your product cheap. My problem is simple why pay almost 8,000 dollars for an engine that will destroy itself around 95000 to 100000 miles.

Purchased a new 2500 crew cab Silverado ltz first week of May went on a trip Mother's Day weekend and the left front tire separated at 525 miles went approximately 60miles further after putting the spare on left front and developed a severe vibration in the rear ,took it to the dealer Cheap Chevrolet the next day said they didn't see anything wrong with rear tires but I insisted on a road force balance on the remaining tires would only do the rear tires there are knots on all tires and all have the same date code except for one still waiting on a solution for the problem I obviously can't deal with Cheap tried switching dealers to no avail have had to cancel several camping trips because it is unsafe any help would be appreciated, case number 9-5240232944

Dealer unable to locate discontinued parts to repair problem for my 2005 Buick Lacrosse - need shift cables, upper and lower
GM # 15873760 and 15873759. Can anyone help me?

Hello,

I am an experience salesperson for the GM Brand. I decided to pursue a personal business venture that centered around my vehicle. GM's Chevrolet has introduced a Blazer RS which supports my needs fully before adding the necessary aftermarket additions.

More specifically, I desired to work as a licensed security officer who's company provides constant on-site presence. Which meant, that other than the high profile work details which would require the rugged capabilities of the vehicle to operate in mountainous and undeveloped terrain, me and my co-operatives were to 'work out of our vehicles,' as to be able to be constantly on site. Our "lodging" would be in our Blazers. The vehicle supported our ability to do this, and also have an 'equipment bay,' as well.

Enter Andean Chevrolet. I initiated my presence at the dealership after watching 13 minutes fly by while I stood smack in the middle of the showroom, by yelling, "Who wants a fresh up!?" Taking homage to my 6 years as a car salesperson myself. I developed a very good first day relationship with the salesperson who answered my call. I came back days later to express my unique needs as a buyer. Because I decided to keep my business at present listed as a sole proprietorship (a measure that enables the up most business security and client confidentiality), I would not be able to appeal to Chevrolet with options to purchase vehicles as a business with an EIN. The second visit placed me in front of Sydney Gann, a seller from other dealerships who has an extreme problematic reputation within our close knit community here in Cumming, Georgia, who dismissed my needs and was extremely stand-offish in her approach which finally yielded her to say that I am not of priority and that she is the final decision maker and has chosen not to allow me to examine the Blazer up close and have more multiple visits to learn more about the vehicle that goes way beyond the scope of a standard buyer selecting a POV (privately owned vehicle) for the family.

It is the requirement that I make close coordination with the shop that works with turning certain vehicles into patrol vehicles. Andean's Sidney did not desire to see my needs as valid in this area after I appealed to her to ask a manager above her to help me receive the engineering specifications of the vehicle and vehicle's engine, in order to apply the appropriate supercharger and add-on Law Enforcement patrol equipment to the Blazer. I also expressed personal ventures with Wildlife Photography and that the vehicle as set up for private security work, would also suit for this personal interest of mine. She outright refused to bring my needs to the attention of her superiors and expressed no desire to do so.

I spoke to her superior Frank Reynolds, the General Manager of the dealership about the interactions, where he did not validate my concerns or unique needs within purchasing the vehicle. In purpose, I decided to express that my need to purchase the vehicle would be 12 months out after a car accident settlement ended. In honesty to you, my desire to purchase would run many months sooner, but as I former sales rep, I know how to test the management and their willingness to negotiate well on, "first pencil." Mr. Reynolds and Ms. Gann failed this test.

As a salesman and as a consumer, I know quite well what to look for that would allow me to be brought into a dealership, and I also know what to look for that would allow me to leave. Mr. Reynolds did not express any concern in resolving the issues I brought forward, which were fewer than actual wit Ms. Gann. I decided not to do so, after Mr. Reynolds has expressed the comments that verified Reprisal, Retribution, and Retaliation within my conversation to him about my experience thus far. The conversation ended with my expressing Andean Chevrolet will not earn my business. Ford has a product that is marginal in comparison to the quality and stoutness of the Blazer for my business.

If the conversion costs are not higher than the cost of retrofitting the Blazer as my patrol vehicle for my business, I will move towards a Ford Explorer. The onset of this business venture and selecting my work vehicle actually landed oddly enough on a Nissan Murano. I was able to work uniquely with Nissan who provided me with the vehicle specifications from the engineering department to validate the Murano's capability of accepting the modifications I needed to place on the vehicle. The Murano's engine is the same V6 used in the GTR (performance car), so I know and it was verified that it was turbocharger-ready; among other things. When I heard news of the Blazer, I decided to move my interests to the Blazer. After my conversation ended with Mr. Reynolds, I engaged in a tactic that I learned from my days as a Defender in the Military. I casually and quickly left Mr. Reynolds' office, waited about 10 seconds, and peered back to see his resolving body language that we all present after handling these kinds of conversations. His was walking out of his office, moving down a hallway with a, "what a moron" head shake, and a "not worth my time" dismissive hand gesture.

I was never allowed to contact the ownership of executive direction of Andean after many attempts to ask for audience with these persons, as to again lesson the potential of misbehavior from what is already a storied belligerent leadership at Andean. They are notoriously known in North Georgia as the problem dealership not to purchase a car at. I still decided to give Andean a chance as I am strong with the notion of developing all sorts of good relationships within my community. Especially that my unique business has me function in the city of Cumming, the city that supplants Andean, and Forsyth County, the county which Contains Cumming.

With complete dissatisfaction, and extremely relieved that I did not move further into the purchase process with Andean, I reached out to the operations manager of the dealership Mr. Joseph Otwell, who I knew was of ownership/director of the dealership who also was disinterested in my comments of the bad experience. I expressed to him my negative experience, told him that his dealership is notorious for bad service, so bad that there are many legal actions in prayer for injunction relief, that he will not be the recipient of my business. I also expressed that I will be speaking in detail about my experience to GM, which I am now learning would not engage in corrective action with Andean. This is surmounted with Mr. Otwell's expressing to me in his unique way that GM will have little to no intervention with Andean Chevrolet Dealership, and also with the history of reports of the disparaging behavior that the dealership has historically engaged in within our community.

I do desire to still move forward with even more detailed discussion into this account, thankfully, I know well not to purchase from Andean, but also believe with my conversations that my purchasing experience would have been predatory in nature anyway.

Thank you for your time, I'm quite sure this complaint of mine will never be exercised, But now there is record of it:

Gene Barbara

I am having problems with a GM Dealership in Boardman, Ohio. I have a final meeting on Tuesday morning, May 21. If I continue to get the run-around with them, to whom do I file a complaint ? Briefly....I had to haggle over a monthly lease rate. I hate these games. Then I agreed to a vehicle I was told was in stock, then would be ready to drive off the lot in an hour. Then I'm told it was already sold. Then I'm told they can't find another one. Ridiculous !!! I'm trading in a Trax AWD.....they are pulling a fast one on me saying they didn't know I had an AWD and trying to give me a Front Wheel Drive instead. As I mentioned, my meeting is Tuesday.....if they don't make good on their offer....I need to file a complaint. So please let me know the procedure.

I have a2019 cad xt4 theatre is a problem with the seem to turn on and off the ac or heat this will the 3 time I am going to briening it in to cad Maury cad

To Whom it Concern:

Case # 9-5090299285

My wife's 2016 Equinox is an oil guzzler! My wife and I have been trying to have someone return a call from GM for a long time now. The engine was rebuilt once. This car as never stopped using oil!
We have jumped thru all GM's hoop twice now! Rhinelander GM said for us to contact GM and let the know the oil consumption test is done again. My wife and I have emailed, I have called. There has been no return communication's! Funny there was no problem taking our money when purchased, You don't stand behind your product or workmanship afterwards!

715-216-0855
dcurran@antigoschools.org

Dave and Gail Curran

I received a letter of a recall for the passenger airbag in my 2007 Saturn Sky Redline. I took the automobile to the assigned dealership, Pine Belt Chevrolet of Lakewood, 1088 Rt. 88, Lakewood, NJ 08701. My car was returned to me with a symbol of the airbag on my dashboard as soon as I turn the car on (It was not there prior to taking it to the dealership) and it does not go off. Also, the words Service Air Bag comes on, and that too was not there prior. I brought this to the attention of the person that I dealt with at the dealership, and all he can say, there's something else wrong. How is that possible when I didn't have that problem to begin with. Please Help!

I have a 2016 Chevy Silverado C1500 VN#3GCPCREC2GG297999. I have to replace the transmission according to Rick Hendrick's Chevrolet here in Buford, Ga with low miles on it. My company is Water Works and I have purchased nothing but Silverado's and this is my 9th one with mostly no problems, at least nothing as expensive as replacing the transmission.

I want to see what can be done for such a dedicated Chevy trucks users for so many years. They have been very good work trucks putting many miles on them with little problems.

Please se what can be done and thank you for your time and consideration to this urgent matter. My truck is out of use for now.

Kevin McNamara-Owner
Water Works Pressure Washing Company
770.714.7283

You Guys Fired Me Because I’m Young Black With Tattoo’s With Dread Locks , I Did Nothing Wrong For You Guys To Fired Me I Was innocent In The Situation And Harass After I Told The Supervisor’s About The Guy Getting Mad At Me And Snapping On Me About A Broom , You Guys Didn’t Even Talk To Me About The Situation , You Guys Just Automatically Thought I Was The Aggressor And Fired Me And Not The Guy Who Snapped On Me & The Girl Who Harass Me After The Situation Was Brought To The Supervisor’s And Handled , It’s Okay I’m Taking This To Court And I’m Going To Sue Leadec & GM Because It’s A Lot Of Under The Table Stuff Going On With Leadec And The Company Treats People Like Animals , And Cheryl knew All This Stuff Was Going On With Leadec Before She Even Interview Me She Knew That Leadec Was A Terrible Company So She Ain’t Making It No Better , I Won’t My Last Check And I’m Talking To My lawyer The First Thing In The Morning See You Guys In Court . [ wentzville GM]

Hi, Joe here , im a college educated 56 year old male trying to buy my fourth new gmc.dealer ads are tremendously misleading as regards to pricing.Quirk gmc in Manchester leads the pack. Christ himself wouldn't qualify for the incentives sneakily offered.The salesman was ok Karl wobrock, The sales manager mike did not want to sell cars today, it could be why 5 salesman milled around with nothing to do.I tried to buy a 18 denali pickup but after driving 2 hours each way I still have my 12 sierra.Just please let it be known I came up 3000 over their internet special price nobody will get and still left empty handed. I have bought 3 new sieras and a demo Silverado back in 97. I went in to purchase and drive home today, not just shopping. Thanks for listening. I don't like fords,nobody likes dodges,I wanted to stay brand loyal with gmc , maybe ill go look at Toyotas I hear they are selling well.

April 8, 2019

Kori Matherne
817 S. Fashion Blvd.
Mr. Joe Jacuzzi Hahnville, La 70057
Executive Director, Brand and Product Communications (504) 251-3014
General Motors Corporation kmsm24@gmail.com
Consumer Complaint Division

P.O. Box 33136
Detroit, MI 48323-5136

Dear Mr. Jacuzzi,
Re: Complaint #8-4882185678
#9-5105563512

On July 3, 2015, I purchased a 2015 Chevrolet Tahoe LT (VIN# 1GNSCBKC6FR727366) from Best Chevrolet located at 2600 Veterans Memorial Blvd, Kenner, LA 70062. Unfortunately, the vehicle has been a huge disappointment and unsatisfactory ever since for a few reasons. The first issue has been water leaking in the vehicle on the passenger side. The leak was first noticed in 2017 while the vehicle was still under the manufacturer’s 36,000/3yr warranty. The issue was obviously not resolved and water was discovered again outside of the warranty. Though I purchased the extended warranty at the time I purchased the vehicle, the extended warranty company will not cover water of any nature. I brought the vehicle back to Best Chevrolet and paid for the repairs this time. The issue again was not resolved and the vehicle has been back to Best Chevrolet six times for the same problem to which they are unable to fix. Their next step to resolving the issue is to take the vehicle to their body shop, Cadillac of Metairie, at my expense again and have them take the whole front end of the car apart. I do not feel I should have to keep coming out of pocket to repair an issue that came from the manufacturer to me in this condition. The second issue with this vehicle is the StabiliTrak that comes on randomly and disables the vehicle in the middle of driving. This has happened approximately 4 times and has been brought to Best Chevrolet to look at, to which they are unable to “duplicate” the problem or repair it. There has also been an issue with my screen, which was replaced once but still acts up occasionally. In short, this vehicle has been nothing but problems and headaches from day one. The 2015 Chevrolet Tahoe is also listed as a Consumers Reports worst year vehicle, so that tells me these defects are known to the manufacturer. There are also numerous blogs regarding the water in this vehicle.
Ordinary wear and tear could not account for these problems so soon in the life of the vehicle. I am a careful and conscientious owner, as the general condition of the car shows. I have attached all of my work orders for the life of this vehicle showing all repairs that have been made to the vehicle unsuccessfully.
This vehicle is a safety hazard due to the random disabling of the vehicle, especially while driving at higher rates of speed. The mold/mildew in the vehicle caused from the water sitting in the sweltering New Orleans heat for almost two years is a definite health hazard to myself and any passengers I may have in my vehicle. The inconvenience of having to continuously bring my vehicle back for unresolved repairs for weeks at a time has affected my job also. As I am sure you can appreciate, I rely on my vehicle and this vehicle has been less than reliable.
I have contacted General Motors and have two separate claim numbers because the first girl I spoke with (Rebecca – ext: 5910069) could not resolve anything for me and closed my case, therefore I had to open another case. I have been trying to get something resolved through General Motors via telephone since November 2018 with no luck. I have been asking to speak with a supervisor since January 2019, again, no luck. Unfortunately, the customer service representatives at General Motors have been less than cooperative, helpful or informative. No one wants to listen to my issues or offer any relief or resolution.
To resolve the problem, I would like for you to buy the vehicle back from me. At this point, I no longer want this vehicle or the headaches and inconveniences that have come with it. I am unable to sell this vehicle on my own due to the negative reports on Carfax and with the dealership, along with its unresolved problems. I am stuck with this lemon and it just doesn’t seem fair to have such an awful experience with a vehicle that cost me $65,000! I have started the process of seeking help through the BBB and the Attorney General’s Office along with this letter to you as a last ditch effort.
I look forward to settling this matter amicably. If, however, this matter is not satisfactorily resolved by 6/1/2019, I will continue with further action to resolve the complaint through the Department of Commerce or through the courts.
Thank you for your anticipated assistance in resolving my problem. I look forward to your reply and resolution. I can be reached at the above address, phone and email.

Sincerely,
Kori Matherne

I drive a Cadillac ATS. the car was purchased from Tom Peacock in October of 2014 it was a demo with about 4000 miles. So I am thinking still a new car and now with only 73000 miles I have had to put 1800 dollards worth of work into the car. the actually first fiugre was 6300 but GM provided the needed parts but I paid so much for the service that I feel like i got screwed...I have tried to talk to the General Manager to no avail and am wondering why it is so costly to have work done and most of the items that I paid for were itesm that I complained about prior to my car going out of warranty a warranty that should have been honored to to 74000 miles since I got the car as a demo and those miles were on the car when I got it...so at this point I would never receommend Tom Peacock to anyone the Manager over the Service department is not one that should be in that capacity because he is all about the dollar and not the customer service.

I purchased my car brand new in April of 2017 at the Chevy dealer in Elk Grove, CA. I have had nothing but problems with my vehicle. I have had to take it into the dealer multiple times due to my check engine light coming on and many "software updates" so they say. I purchased this vehicle so I can have a reliable car and feel safe at this moment I feel very unsafe driving. I have two daughters that I have to drive around to school, practice and many games in which we have to travel out of town. Purchasing this vehicle was was a mistake because it has caused nothing but headaches, my fear is that this is going to continue and again I don't feel that I have a safe reliable car. My car has shut completely off at a stop sign, my engine light has come on in the middle of me driving with my children and it slowed down to 20mph which thank god I was not on the freeway or on a busy street for again a software update. I would like for GM to take this matter seriously and find a resolution for these ongoing problems I am having. I am afraid that because of these issues it will one day cause an accident. I am also an expecting mother. please put yourself in my shoes. I have multiple receipts from all my visits to the dealer in which they have had to put me in multiple rentals. this is unacceptable especially it being a new car. I feel that I have a lemon on my hands and not worth the money I have invested in it. I would love for someone to reach out to me and find a solution for this matter. thank you.

I purchased a brand new 2015 Chevrolet 4X4 Z71 in 201r with basically 0 miles on it. This truck has been my baby since day one. I have taken the ultimate care of it. I know that I cannot afford to purchase another vehicle and I am on disability now. I am also a USMC veteran from 1984-1992

On or about 2/22/18 My 2015 Silverado was passed by a Semi/Tractor trailer on a flooded road area (I was at the very edge heading in the opposite direction as the Semi) The big truck caused the water to blow over the top of my truck and in through my air breather and flooded the entire engine with water. Obviously, my truck died. I contacted Castle and sons towing to get them to come and get my vehicle. When they showed up the water from the roadway had surrounded me for quite some ways. The driver did not want to take his tow truck into any water not knowing how deep it might be. Another semi with a car hauling trailer was driving in the same direction I was going, and the driver stopped in the water and offered to pull my truck through the water to dry land on the other side from where the tow truck was located. I said yes. The driver got out of the cab and stepped onto his trailer without getting in the water. He hooked a chain to the tow hook on the front of my truck and through a hook on his trailer. He pulled me very slowly to the other side where I pulled off to the side of the road. (thank God for friendly truck drivers) I then talked to the tow truck driver and had him go around the block and get the truck loaded onto his flat bed tow vehicle. To my house. While at my house the same day 2/22/18 I looked the truck over and pulled the air filter out and it was dripping full of water. At that point I contacted Royal Chevrolet in Coldwater and explained the situation to them. I then had another one of Castle and sons tow trucks take my truck to Royal Chevrolet (That is the only local Chevy dealer near me) I had heard stories about Royal Chevrolet in our town and even from my own Father who Passed away since then. To not deal with Royal Chevrolet for anything. I took the stories with a grain of salt and left it at that.

For some untold reason I thought to contact Geico my insurance company about the situation. I did not think that they would cover any part of the situation I was in. They stated to me that yes that would be covered under Comprehensive on my policy. So, they assigned an adjuster to the claim. The adjuster contacted me within a couple of days after that (I cannot say with any certainty what the date of the 1st call to Geico was) and wanted to set up an appointment with me to come out and check out the damage to my truck. The call to Geico must have been sometime shortly after 2/24/18. (the document that I have states 2/27/18 I received a letter from Geico about an open claim) I informed Hank that the vehicle was currently at Royal Chevrolet and I gave him their contact information so he could set up the appointment. The paperwork that I have from Geico stating 2/27/18 the claim was opened. It also states that Hank came to my residence to survey the Damage. The vehicle was not at my residence on 2/27/18 it was at Royal Chevrolet. This Estimate record shows that #1 the odometer on the vehicle read 97,587 miles on it ( this will be pertinent later in the log) it also states that the battery on the vehicle was dead (you cannot check the mileage on the vehicle with a dead battery this mileage will come up again later in this log) Geico had as of 2/27/18 given Royal Chevrolet the approval for tearing down or otherwise looking at how extensive the damage was. It was approved for a total of 2.0 hours @ $70.00 per hour then it shows calculations of my $500.00 deductible would make the approval for a negative $360.00 for whatever that is worth. Geico had on this documentation given Royal 3 days to complete the inspection part of the claim So already the truck had sat for 5 days approximately waiting on getting that approval from Geico. Royal stated to me on the phone that the Engine was cracked, and the oil pan was cracked, and the engine would either must be replaced, or the vehicle totaled. I am stabbing in the dark at this point but potentially prior to telling me this information they had already sent the information to Geico. From the date that is on Geicos paperwork 2/27/18 to the date when Royal sent me an official appointment E-mail 3/6/18 so Feb is a short month with only 28 days in 2018 it took approximately 5 days to review the approved Estimate from Geico to getting an actual date that Royal would start on the diagnostics part of the process. Keeping in mind that the vehicle has set since 2/22/18 It is now going to be 3/6/18 before they would do anything with it. On the phone with a Rep from Royal Chevrolet they stated that they would get an estimate around and sent to Geico ASAP. I did not see that specific detailed estimate. Again a few days went by and I had not heard anything from either Geico or Royal Chevrolet. I contacted Royal and inquired as to what the status was, they. This call would have taken place somewhere near 3/7/18. On or about according to Hank on 3/8/18 he was going to Royal to take photos of the damage. Sometime between 3/8/18 and 3/14/18 the decision was made by Geico to put a used engine in my truck instead of the original quote I was told stated a new engine was quoted. From the math that I did with what little documentation that I have received at this point would save Geico approximately $1,200.00. During this timeframe I filled out a survey on line about Royal Chevrolets service. I was not happy already. I had made a statement in the survey somewhere to the effect of not having a vehicle to drive since 2/22/18 On or about 3/15/18 I received a call from a Lady at Royal and she asked me why I had not said something sooner about not having a vehicle. I told her that I had stated this to both Shop supervisors at one point and they never said anything about it after that. Within 30 minutes this Lady had me in a 2018 Colorado as a vehicle to use. She also apologized (that was very nice of her, but I had just set around from 2/22/18-3/15/18 with nothing to drive. Later I looked at the bill and it appears that they probably charged Geico for the rental. That I am not certain of. The worst part of this situation that no one had any control over was the fact that the clutch went out on my wife’s car on 2/23/18 so we literally had NO VEHICLE.

Ok back to where Geico determined to put a used engine in my truck to save Approximately $1,200.00. The used engine was purchased from a company called LKQ (I had never heard of them prior to an issue we will get to shortly) for the Sum of $2,485.00 this is stated on part of the copy of the final receipt that I have. It also states on the invoice that I have list price: Core=$1,200.00 Then in the next column it sates Unit Price= $100.00 and in the 3rd column it also states $100.00 It appears that the 3rd column is maybe the total column it does not state that above the column but I guess a normal idiot would figure that out. It also states on Invoice# C2CS555863 that the mileage on the truck is 52,498 Miles that was dated 3/19/18. On another invoice that I have from Royal it shows less than a month later the truck has 98,796 miles Somehow that truck gained 46,298 miles in less than 30 days? This I do not understand at all.

As to the savings putting a used engine in the truck as opposed to $1,200.00 more for a new one. There is a price list on the invoice of costs that they had to put into the used engine when they got it. This list includes items such as Bolts, Gaskets, Seals, Etc. the total amount they put into the used engine was $882.52 so the actual savings of a used engine as opposed to a new engine was $317.48. At any rate the total bill with everything that they had done was $14,310.00 as I recall. This was for the engine replacement only.

Next issue: on or sometime near 4/1/18 There was an issue with the Silverado again. Had to have it towed to no other than Royal Chevrolet. Having issues with the truck wanting to Idle correctly and a major loss of power, Smoking, traction control light came on. The check engine light came on and was flashing so I immediately pulled over and shut the truck off. Tow truck confirmation# G163618092 Bills professional towing Geico had called them to set up the tow. I rode with the tow truck driver once again to Royal where they had a loaner/rental already ready for me. Royal Chevrolet was to call Geico to see what they should do. On 4/3/18 I called Royal I had expected him to call me prior to this. As of 4/3/18 Royal had not contacted Geico yet. (there was hopes that due to the fact Geico determined that a used engine in the truck that there would not be a 2nd deductible to pay) 4/4/18callede Royal around 10:30 AM Left a message for them to call me with any info they may have. Around 3:30 PM I called again and spoke with Royal. They had scanned the vehicle and determined that they needed to do a leak down test on #4 Cyl. 4/5/18 Waited for a call from Royal to see where they had found the Cyl. To be leaking. Did not receive a call on 4/5/18 I did not attempt to call them (expected as usual to get no answer or a voicemail box that no one checks) 4/6/18 It was determined that Cyl#4 had a collapsed lifter. It was determined by Royal that they would replace all Active fuel lifters on the Right side of the engine. Prior to doing anything they had to have Geico’s approval for the additional cost. 4/6/18 People that they purchased engine from (Geico) would only authorize $50.00 an hour and Royal charges $100.00 an hour. Also, Royal attempted to get Geico to pay the other $50.00 per hour. This I had found out on 4/6/18 Directly from Geico.

4/7/18 (This was a Saturday)

Obviously 4/8/18 was a Sunday so there was no contact on that day.

On 4/9/18 I contacted Royal (I knew they would not take time out of their day to call me) at approx. 10:30 am I spoke with Royal and they stated that they just received the approval from Geico to proceed. Now the parts would have to be ordered and waited on.

4/10/18 Called Royal at around 10:55 AM to see what was happening with my truck. I was informed that they had a lifter stuck and they were attempting to get it out so they did not have to replace the entire engine again (I am not sure why they waited until the day the parts came in to pull the old parts out so is all they would have to do is assembly) attempted to contact Royal and talked to receptionist and she attempted to get me through to shop. After 10 minutes on hold I tried to call again. I was told it may be done today but maybe not. They would try. I called back around 4:30 PM to see what the answer was. The answer was that the tech that had worked on the truck wanted to keep it overnight so he could test drive it prior to letting it go. They told me to call back on 4/11/18 around 10:00 AM.

4/11/18 At about 10:00 AM I called Royal to see how things had went with the test drive. Finally, I was told I could have the vehicle back at noon on the 11th. Again, this was over a 10-day period that they had my vehicle.

Yes, there is more.

On or about 6/7/18 Driving into Coldwater for an appointment going down my road came to the curve and slowed down to below 25 MPH went around curve and attempted to regain normal speed. Push gas pedal RPM’s went up, but speedometer did not. Truck was dead alongside the road again.

Contacted towing company again. Had them tow it to none other than Royal Chevrolet. I had already contacted Royal to let them know it was on its way and what the situation was. (I knew without much doubt that the transmission had died).

They stated they would schedule it in. Schedule date was set for 6/11/18 they took the vehicle in and they attempted to move vehicle forward and back. Upon initial try according to tech that was working on my truck it did move and then the transmission pump started to make noise and vehicle did not move anymore. It was determined that the torque converted and the clutches, Etc. were shot and that debris was potentially blocking the flow of fluid.

6/12/18 I contacted Royal to see if I could get any info on my truck. I spoke with Royal to find out the truck needed a transmission. Approximately 2 months after the entire engine is replaced here, I am again without my truck. Royal stated that a rebuilt transmission would be ordered and put in. The cost quote was around $5,000.00. to do the work. I said I do not have any choice. Currently the truck is a non-rolling Dumpster. (The truck is a rolling dumpster for every penny I can get my hands on)

6/15/18 I was informed that my truck was completed. I could pick it up any time. The issue was that I did not have a vehicle to come and pick it up in. I would have to get a ride. I went to Royal and picked up my truck Paid the $4996.42 for the work done and drove home.

During the time that the 1st engine was put in and the time the transmission was replaced I had to take it to Royal twice for recall’s

No, I am not done.

3/13/19 Driving home from about 60 miles away about to get on interstate 69 and the truck started acting strange. Chugging, smoking, loss of power and the check engine light started to flash. I immediately pulled to the side of the road and shut the truck off. Again, I contact one towing company (Castle and sons) and they did not want to go that far to get it. So, I called 911 Auto and they said sure we will come and get it $200.00. I said come get it. About 45 minutes later and 911 arrived (fast considering the distance) I told the driver to take it to 911 auto as I would like to help them out and give them some business. So, I jumped up in the truck after he had mine loaded on the flatbed he jumped in and we headed towards Coldwater. Dropped my truck off at 911 auto for them to work their magic. I spoke with the owner and gave him some background on the fact that the engine was replaced by Royal and that it had been in since then because it collapsed a lifter and that it had been about a year. I had not yet been home to compare the timeline yet. So, 911 started reading codes and determined that there was a misfire on #7 Cyl. So, they said about $850.00 they would do a tune up and replace at least 1 coil. I asked when they could get to it. He said tomorrow afternoon you should be able to pick it up. I said OK. After replacing the wires Plugs and 2 coils there was still a misfile on Cyl#7. I received a call from 911 auto stating that they did the complete tune up and there was still an issue with Cyl. #7. They did a compression test on Cyl. #7 and it had 80PSI (I am not certain, But I believe it should be calculated out over the entire side but should be up around 120 PSI depending on the other 3 Cyl. on that side) So at this point they determined that they did not want to get involved with a used transplant engine that a Chevrolet dealer had worked on. They contacted Royal about moving the truck to their facility and Royal told them they did not want the truck there. And according to the owner of 911 auto they were rude and snotty about their reply. I told him to go ahead and load it up and I would contact Royal. He thanked me and said that he did not want me to pay 911 for anything they had done including the parts they purchased and that I did not even owe him for the $200.00 tow. Nor the tow from his location to Royal. (This is a very good Christian True American that went the extra mile for his fellow AMERICAN) I contacted Royals service advisor and told her that 911 auto was dropping my truck off at their location. She said that would be great and she would go and put on the schedule for today. I spoke with others at Royal and explained what 911 auto had found. Of course, for the consideration of being able to bill money from someone they had to do all the testing also. The issue that was found this time is that the #7 Cyl. Has a broken valve spring causing the misfire. Now Geico and the company that sold the used engine to whomever has been contacted. The truck broke down 1 day before the warranty would have expired from whom ever but because it did not get torn down to find the root cause until a day later there is a potential that they will not Honor the warranty. This could include anything from pulling the head and replacing the spring to another engine having to be placed in the truck. And of course, Royal will get their money one way or another and again I am stuck with no transportation at all.

So here is my opinion and my opinion only is that this entire situation should have been dealt with between Royal Chevrolet and Geico. It should not have involved me whatsoever. It should have been seamless to me. Between the delays of Royal Chevrolet being in contact with Geico from day 1 it took an excessive amount of time to resolve the issues. I had to almost daily contact Royal Chevrolet to basically coax or force them to work with Geico. If I had not stuck myself in the middle of the situation, I honestly believe I would to this day be without my truck.

The ungodly cost of owning this truck has raised my insurance premiums to just about where I cannot afford insurance.

According to invoice# C2CS555863 Directly from Royal Chevrolet one of GM’s own service centers stated that there were only 52,498 miles when it basically went to hell. (I know beyond a shadow of a doubt that that invoice was intentionally falsified By a Certified Chevrolet Service center.

I went without transportation from 2/22/18 to 3/15/18 because of lack of communication within Royal Chevrolet. As of right now I have no transportation whatsoever from 3/14/19 to todays date 3/23/19 This in my opinion again is totally un-satisfactory from a Certified GM service center who I cannot get to contact me when they have news about what is going on with my truck and on several occasions have not even returned my phone calls after leaving voice mail after voicemail.

From my understanding even going with a used engine in this truck, the dealer should have been responsible before spending untold hours putting it in my vehicle. That sounds a lot like neglect on their part. (Chances are and this is only a guess on my part. Before the engine was placed in the truck the compression was not verified, New plugs and wires were not put on the engine (why when you have the engine out would you not do all of these very simple checks and or repairs. How far did Royal get into verification of the fitness of the engine prior to putting it my 2015 Silverado? Did they pull the oil pan and check for anything unusual

I recently purchased a new 2019 Chevy Equinox. I was excited but also mad for not getting up and leaving the dealership. I have always had Chevy cars and this was the worst experience in purchasing a car. The Sales Manager promised us his best salesman- but couldn't remember his name- Red-flag 1. Once we decided to purchase the sales manager calculated the cost with my GM family discount. However, on the contract it was over a $1000.00 less- Red flag 2. The Salesman made sure to get lost several times with our personal items leaving us sitting there for over 3.5 hours- Red flag 3. I returned the next day to question why the discount price was different- and he refused to show me the stated price sheet I signed. Several hidden fees and when a package states optional - it means I have a choice to want it or not. Red flag 4. The date of purchase I only received 1 set of keys, no owner manual etc.. so the second day I went back to obtain them - sat there for over 1.5 hours to obtain a set of keys. I have tried to contact the dealership general manager, but can't be reached. It has been 4 days since obtaining my car and not one note of communication has come through- such as hope you like your car, thanks for purchasing a vehicle with Midway etc....I have always had immediate feedback from the dealership- especially after being taken. Costumer relations would have been nice. I truly wish I would have walked. I can now say Midway Chevy is not worth a 1 star at this point.

This email is reference to my 2015 Chevy Suburban LTZ needs a new transmission 113,544 miles

I am looking for some assistance.

My 2016 Malibu has been a nightmare . Ha to have 2 new engines installed along with a host of many other repairs.

ty

Ken Colasuonno

609 464-2875

cust # 37680

I purchased my 2012 Chevy Traverse brand new with a 5 years payment and had it paid off in 21/2 years. Therefore they would not grant the warranty of 100,000. miles for the engine. My 2012 Chevrolet Traverse While operating the vehicle, "reduce engine power" and "stabilitrak" suddenly appeared on the instrument panel. Next, the vehicle decelerated and failed to accelerate properly. The failure was diagnosed as being the Timing Chain and they would have to replace the whole motor. Serra Chevrolet of Southfield, MI (Telegraph Rd.) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 85,000. The dealership wants $4,500. to fix the problem. I don't understand why the motor is still not covered under the warranty. This is unacceptable and unexplainable of the situation. I know GM has had recalls on the 3.6 motors and I can't get any help to fix the problem.

I bought a 2016 Malibu new and have spent over $2,500.00 so far in repairs as my warranty was up. I only have 85,000 miles on it and had a failed fuel injector costing $1,063. in December of 2018 and again last week, another failed fuel injector!.. Dealership replacing the other 2 as there seems to be some defect! Months earlier, had to replace a rear tire sensor for $137. then 2 days later the other rear sensor went out. I travel as a Hospice nurse, bought new so as not to have any expensesand the last break down was on a busy road that was not safe. I feel I need to be reimbursed some of the cost and will not buy another.

Bob Johnson Rochester New york..I have NEVER had such a terrible experience as did my fiancee, at Bob Johnson . We were , I'll just say scamed, insulted of our intelligence, lied to, ripped off, and unfortunately will be for at the least next 2 years. I do not have the words to express how awful theses people are , and I am letting everyone know.

SPECIAL COVERAGE 14311 DOES NOT HAVE MY VIN # ON THE COMPUTER AT MY CHEVY DEALER IN OLEAN NY.
MY CAR HAS THIS PROBLEM WRONG AND I DONT FEEL I SHOULD HAVE TO PAY FOR IT SEEING IT IS A RECALL.
WHAT DO I DO. THIS IS NOT FAIR I ALMOST WRECKED GOING OVER HILL DRIVING HOME WHEN THE STEER WHEEL POWER LEFT MY CAR.
ERICA HOADLEY
8145967973

I have a 2015 GMC Canyon. I purchased it new and it comes with 36K or 36 months warranty. I had an issue with the infotainment system on a 200 mile trip. It occured randomly and was not something that occured often. The system would change stations. It would change sorces. It would fluctuate back and forth altering the radio station, and cutting off asking for a "command". I got a card in the mail saying my warranty was about to expire. I called them THAT DAY and drove 35 miles to the dealer to have them address the issue. They said my warranty was out of date and that it was no longer covered. I showed them the card THEY sent to me and they took the 2015 Canyon into service dept to address. About an hour later, they came back to say they found no issue. I would have thought there was some sort of code showing there was an issue but I guess not. Well, I told them thanks for checking and to document the issue as it will most likely occure again. It has on a few occasions. It mostly happens during an extended trip. I say that to say this. My truck only had 21K miles on it at this point. I don't drive it much and when I do, it is for a few miles. Not extended. The first time I had the issue was during a 200 mile trip. I have encountered it again off and on in the meantime but this past weekend, I made the same 200 mile trip only to have the infotainment system do it again. Fortunantly, my wife was in the truck and could video the issue as I was not able to do this prior as I was driving. I got back home and called to make the appointment first thing with Bob King GMC in Wilmington NC. I took it in and was told it was out of warranty and I explained the issue was ongoing and should be covered since they were unable to repair last visit when it was under warranty. We showed the video to Andrew and he agreed it was not acting correctly. I got a loaner. I went home. 35 miles away. Later in the day, I got a call to inform me they could replace the radio system but since it is out of warranty, they will have to charge me. 21K on the truck. Not driving much. Addressed the issue with them prior to warranty expiration but no repair was done.
I chatted with GMC corp. Noah was the CS assistant. He was polite but not helpful. Said they can't repair under warranty since it showed no sign of issue under warrany with any proof. ( I guess I drive 70 mile round trip just to have them wash my truck which they didn't) Fact is, this infotainment system in the Canyon and Colorado is not good. I see the comments on the internet and see others have had issues. Now I am faced with living with a system that is defective. Doesn't allow many of the options such as Nagigation, selecting songs from media or radio, changing stations, etc. I have limited use of the system. I was told I will need a new radio. Andew said 350.00 but I was pissed to hear anything other than we will take care of it, I don't know what it inculded. GMC won't do anything but offered to help with cost of parts but renigged. Granted, when he "offered" it was without a guarantee but he dangled the carrot as if they were concerned and would step up somehow.

At this point I would stay far away from a GMC product or Bob King. I hate we just purchased a Mercedes from them as I expect the same level of treatment. I own two cars. Both from Bob King and this is the treatment a loyal customer gets? I would love to share the video but I can't figure out how to attach the MOV file type or convert to one that this sight can accpet. If you want to see it, let me know by posting on this sight. I am going to post the same message elsewhere to share so others will know what the infotainment systme does. What GMC doesn't not Bob King GMC in Wilmington NC. Shame on them for screwing a customer who has purchased almost 100K of items from them in three years. And to be denied service under warranty when I brought it to them with the issue but they didn't repair. I guess the moral of the story.... I will leave that up to you. My fault for not being more persistant but it was inconvienient based on distance from me, issues going on in my life and I thougt I covered my self by reporting the issue I was experiencing prior to warranty experation. Sad I still have 15 K miles before it would be out of warranty that way. So wrong on so many levels.

i had a 2014 sierra. the shifting and going to v4 was bad. i went through gm customer service and they had me take it to a dealer the dealer confirmed the problem but said everything was gm spec. there fore they said there was nothing they could do. they said i could write gm office which i did but no response. ive read a lot of complaints on this problem and cant understand why gm wont fix this. gm service put in report that i was unsatisfied but that didn't go anywhere. why is this problem ignored? i have been in 2015 and 2016 that has the same problem. any help would be great.

I had to purchased a new windshield, (Sept 14, 2018), for my 2017 Chevrolet Silverado 2500 and I wanted OEM Glass. My glass installer purchased the glass from Mark Christopher Chevrolet in Ontario Ca. Upon installation of the glass I noticed that it was pitted and appeared to be a defective windshield.
I notified the installer and he came out and said it was a factory defect and since it was from the dealer I would have to go there to file a complaint.
I filed a complaint with Mark Christopher's Service Department and they said they would order the windshield.
Mark Christopher called me and said the windshield was in and to come pick it up.
I sent my office Manager to get the windshield and the Service Tech Mike said all he needed was a sign off from his Manager.
When the Manager came out he said the windshield just had sap on it and scrapped a small area then walked away.
I called the installer to come out and look at the windshield and he still said it was a defective windshield.
Since that time I have been waiting for them to resolve the issue to no avail. The dealership claims they are waiting for General Motors to respond.
I Just was t windshield that I can see through that is not defective.

I had to spend $555.88 to have a Vacuum Pump replaced on a 2016 Chevy Tahoe with only 49,008 miles on it. This is beyond poor in terms of parts quality and I am not happy about it all. I have owned multiple Chevy products over the years but this situation is enough to drive me over to the competition. This was a potential safety issue and if GMC can't guarantee it's parts and quality of work to insure the safety of its customers any better than this, then get out of the car business. I will also be filing a complaint with the NTSB.

The work was performed on August 15th, 2018 by the service department at Luther Family GMC in Fargo ND. The invoice number for the work performed was BUCS388837. The dealer did excellent work to diagnose the brake problem and replace the vacuum pump.

I live in Massena, New York. On 04 August 2017 I leased a 2018 Traverse from Frenchie's Chevrolet, located in Massena, NY 13662. Roughly about a 1 year ago, the traverse was wrecked and suffered front end damage, and mechanical damage. The service dept. noted that the transmission needed a full replacement. So after the vehicle was supposedly fixed, my g/f and son were driving down the road and the drive shaft dropped right to the pavement ( it is a very good thing it did not bounce back up through the floor board of the vehicle). I had the car towed back to Frenchie's where it was said that they "forgot" to put the bolts in the carrier that supports the drive shaft. That's one major complaint......

Another....

I just recently had to bring the Traverse back into the service dept. at Frenchie's because the back driver side was making an awful noise. It has been determined that the noise is a bad control arm. A bad control arm on a 2018 vehicle!?!? Something is not right there! Meanwhile, I also had the oil changed while they were looking at the control arm. They had to order the control arm so I was told to come back. It has been a few weeks since then and the other day, as my gf was traveling down the road with three kids in the car, the car just stopped and went into limp mode. The vehicle was hooked up to a computer and it was found that when Frenchie's changed the oil, they FORGOT something! They never put oil back in!

Another.....

The transmission has always been an issue since day 1. I have brought it in and the issue doesn't seem to get fixed. Even after the accident when they said they had to replace the transmission, the new transmission is doing the same exact thing! So did they really change the transmission? Or are all the transmissions for the Traverse junk!?

2016 Colorado 1GCGSCE36G1156271. Owner Robert Whitten. The rear end failed at 25,000+ miles. Complete rear end assembly replace after a long wait to acquire parts. The repairs could not be performed. At 50,000+ miles the rear end noise returned. I took the truck to the dealer during oil changes to report the noise. No “specific problem” could be diagnosed. At 60,000 miles the rear end noise is obvious. The dealers I have talked to tell me this is rare and they have a difficulty fixing rather than replacing the rear end. My problems are: 1) If it is replaced, I have no reason to believe that my problem will not return. 2) the dealer offered a trade in on another vehicle. I am retired and do not need payments .3) I feel trapped into buying again. I usually drive a truck more than 10 years. My 2007 Colorado has been a great vehicle. I have purchased 9 new vehicles from GM. My trust has eroded. 4) never informed as what caused rear end failure(s). Could the drive shaft, u-joint etc. cause the problem. Gound Chevy in Nacogdoches have been more than understanding. I feel they are trying to solve a problem and need corporare Chevy to investigate. A quality team should push the red button before many others get stuck like me

Case # 8-4497589152 Received answer there is nothing that can be done besides the original warranty on my paint job issue. Is this my only option to get any help with this issue. Can i get the district manager"s name and number for courtesy vermillion in abbeville louisiana?