J.C. Penney Complaints Continued... (Page 3)

Yesterday 8/14/13 was our 20th anniversary. My husband has told me for years that I could get a new ring for our 20th anniversary. I went to the JCPennys in McDonough, Ga yesterday. A very kind man by the name of Vince assisted me and I picked out a 1 carat ring. I told him I would talk to my husband so he wrote all the info down including the final price and told me if I came back and he wasn't there to please let them know that he assisted me. Well my husband took me back last night to get the ring. I was very excited--I have waited a long time for that ring!! Vince was not there, but a lady named Debbie was.

I told her we were there to get the ring and gave her Vince's card. She was very rude from the start with very short, snippety answers and then acted as if were low-lifes. I was purchasing a $1,550. ring--which is alot to us...but does not make us low lifes!! Well I didn't have my JCPenney card which is in my husbands name, but she said she would look it up. It came up but would not accept the transaction, so she rolled her eyes and said I can call and see what the problem is IF I must as if we should just walk away. I said call, so she did--they talked to my husband and raised his credit limit and said to go through with the sale. She tried several times and it wouldn't go through so she rolled her eyes again and said I can call back IF I must.

So she called back and after being on the phone for several minutes they cleared everything up and said go ahead with the transaction and when Debbie tried it, it refused it again--she very rudely said it is not working--There is nothing else I can do..Very disappointing to someone who was planning to get the 1carat ring I have been waiting for!! It may not have been her fault for the transaction not working--but she was extremely rude from the start and acted as if we should not be allowed to purchase anything. She didn't even want to make the phone call to check out why.

Then said oh well there's nothing I can do. I walked away from the counter and assured her I would purchase the ring elsewhere and I will make sure everyone knows I got it and why I didn't get it at JCPenneys. I have spent alot of money here over the years and I am very angry about the way my husband and I were treated in there last night. And it ruined a 20th anniversary. I don't know where the fault lies for not being able to make this purchase, but you definitely lost an almost $2000.00 sale and we won't be back.

My name is ivy butler from mccomb ms i was terminated for the wrong reason under randall spears he is racist have favoritism he fires people because he dont like you. im the only black supervisor there and been there for 10 YEARS . Everything i do is wrong the others gets away with it . he should be the one to gets terminated i worked too hard for this company he is wrong now he gott promoted to layfette store

October 25th, 2012 The reason I'm writing this now, I just found out about the summer associate shopping spree.
Back in the summer I had went into the Athens JCP store asking about the associate shopping spree. I was told that there was one, but it was only, for the associate who was working in that store. I have been talking to another retired associate and she was told the same thing. She and I both are grandparents and we buy our grand kids school clothes at JCP every year,. because of this we went to other stores and shopped. Today I was talking to an associate in the Tyler store about the Fall associate shopping spree and that was when I found out about the , above subject. ARE THE RETIRED ASSOCIATE NOT BEENING INCLUDED IN ANY MORE SHOPPING SPREES? I would really like to speek to a person.903-675-4556

I will never shop at this department store again. The corporation itself has abysmal customer service! I placed an order on the 25th of November, got an email indicating shipping on the 9th of December and when I still didn't receive any updates on shipping information, I called in to check...only to be told that they had cancelled my order and refunded me my money back because the warehouse had a shortage. Uh, where was my notification email? Are you seriously going to be providing such horrible service this close to Christmas? Now I have to scramble to find an alternative present because JCP was unprofessional and didn't think it was important to let their customers know about changes to their orders. I called into the main office and they were unprofessional as well. One actually hung up on me and the other offered me a measly 15% off as compensation. No, I don't want your 15% off. I wanted and expected good customer service but I guess that's too much to expect from JCP. I will no longer shop here and will tell everybody I know this story so that they will avoid this corporation as well. You messed up, JCP. Bad customer service doesn't fly here in America.

I got my son's birthday pictures taken by JCP Portraits on Saturday, March 16 2013 and when I got home I realized I used the wrong coupon for the pictures, so I called right away to see if I could do some sort of return so I could use my son's bday coupon on these pictures. The lady I spoke with was very rude and was no help at all. I then wrote directly to them to let them know exactly what happened in case anyone else would be able to assist me, I haven't recieved a response, so now I'm here. I'm extremely disapointed in the customer service I recieved and if it's not resolved I will not return to JCP Portraits again and will be letting people know about this.

Went to JCPenney on Black Friday to return suit pants that I ordered for my husband. Could not exchange because they didn't have correct size. After finally settling on what they had in stock, we decided to order another pair of pants as an xtra because several events coming up. When we got to the event which was out of town, we noticed the security tag had not been removed. Not a JCPenney in the vicinity so had to drive out of our way that morning. Didnt realize the pants had a broken zipper until that evening. Returned pants, but didn't get another pair for one was on order. Checked on order while in store, but was told that it couldn't be tracked by my telephone #. Didn't have receipt with me, so I thought I would wait till later. After not receiving pants as we were told we would receive them in just a couple of days.

Called store they said they couldn't find the order to call 800# at bottom of receipt. No 800# at bottom of receipt. She gave me 800#. Called 800#, after being on hold for 15 minutes at 8:40 on a Thursday night. While on hold I had time to track order by myself. Website was terrible. Website was listed on bottom of receipt but not 800#. Entered website as listed on receipt and it came up as no longer a working site. Therefore, had to go a whole other route to track the order. When I tracked with the same # as I gave to store clerk, order came right up. It said the pants were just now shipped, should receive in a day or two, but that is too late for the event that we need them for. Very disappointed in Penneys. All these little things add up to a complete annoyance and I will think twice before shopping there again.

I bought a bunch of clothes online from your website. got it in the mail a week later. the jeans I ordered were different brand,size,color than what I received! I was told I had to pay for shipping to return them( not my mistake). than I went to exchange one of my shirts and the lady instead returned it and told me they didn't have any other sizes so not only did I JUST tell her I wanted the shirt even if I cant get it in a smaller size, I had to buy it again and since I bought it during black Friday/ cyber week/ Saturday sale, I wouldn't be able to get the discounts and would have to pay full price. I used to love JCP but after this in less than 2 days apart from one another, I will never shop there again. JCP should be ashamed in how they deal with customers. you want people to order from y'all and than during your one week busiest shopping day(which you had months to prepare for) you were way off your game! get it together JCP,.

I have always purchased my Levi jeans from JCPenney. Until now that is! I have always considered JCP Levi jeans "seconds" because they are never sewn perfectly;especially down the leg seams. BUT I just bought six new pair and the two 505's are totally unwearable! The legs and crotch are sewn off enough that they can't even be pulled up to your waist. And because I have never had such a major issue with JCPLevis, I tore all the tags off and threw them out in Mondays trash. I have to drive a distance to shop the store and don't plan on returning for some time. I suppose I will have to eat the hundred bucks I paid for the two unwearable pairs. We use to enjoy their selection of clothing, now they cater to skinny jeans, see through materials, and kids clothes. Time to pay off the card and say so long...

On November 8 I had an appointment with Jessica at the JC Penney Salon in University Mall located in Tuscaloosa, Alabama. My regular stylist was not in so I had the appointment with Jessica. I gave her great details about my fine hair and my cow lick in the back making sure she understood what I did and did not want her to do. She did exactly everything I said NOT to do. I was horrified with my short hair that looked so bad I would not be seen in public. I got my money refunded and demanded another stylist rewash and restyle my hair. I got a great girl who stated she would do what she could with what hair I had left. I called the next day and complained to the Manager, Judy Johnson. She said she would "talk" with Jessica and offered me free cuts until my gets back to where it was before the cut. It has been one week today and I have a bald spot showing in the back where my cowlick is which is what I explained to Jessica that I could not have short layers there cause my hair needs to be long enough to cover the cow lick. I am hurt, upset and devastated over my hair. Jessica needs to have more training in hair styling, listening to the client and should be fired over what she did to my hair. Refunding my money and offering free cuts does nothing to compensate me for the damage done to my hair. I want someone at the corporate level to know what happened and do something about it.

I am a big and tall person. 300 lbs and 6' 3". My pants for the last 25 years have been 42-36. The longest you have in your big and tall section is 32 inseam. 32" inseam is NOT tall. You should rename the big and tall section big and short. I have shopped JC Penny's over the years and this last year it has gone down hill big time. Your CEO may have known the customers at Apple, but he knows nothing of the customers in a clothing store.

I placed an online order for 4 pcs--2 skirts/2coats. The store could only locate the skirts and I was advised to simply reorder with customer service. I told the clerks, customer service reps and the store manager that this was unacceptable. The customer service rep blamed the store as the items were accepted by the store and should have been there. The manager simply apologized, stating she had no idea where the coats could be. This would never happen in Macys or Saks. JC Penny did nothing to accommodate me as their long time customer. I am totally disappointed in disregard for customer service.

It is now difficult to find a dress coat that fits me perfectly. The two men you used to have there to help the customers have been removed to other departments, or perhaps they don't work for you anymore.

It was very usefull to have these two men before when problem of matching suits and other dress utensils arose. When a collar of ashirt was too small or too long, when the color combination came for questioning; they were there to give out proper advise. Where are they now?

I am very dissapointed that I got up early this Black Friday morning, was nearly first in line 45 minutes before the doors opened at 6am. I had one item that I wanted to get, so the doors opened, and I rushed to find the Cooks Waffle maker for $8. I couldn't believe my eyes when I saw stacks of griddles, slow cookers and toasters. Not one waffle maker in sight. I asked around and no one else could find them. I looked through the store and no one else had a waffle maker either.

I was then told at the checkout that I could purchase the item online, so I left the store dissapointed but hopeful. Only to be cruched again when I searched online and found that the clerks at the store had lied to me. I thought the term bait and switch was outlawed years ago, but I see it is alive and working great for JC Penny. I will tell all my friends about the lies and deciet at this untrustworty store. Very dissapointed in Orlando.

I was shopping at the Avaiaton JCPenny in Glens Falls NY. I am a case manager and had ripped my pants and needed to purchase a new pair. I was standing in line at the counter and the nasty ill tempered casher Gabby, rudely informed me that I needed to stand in the correct place and nodded her head where the line formed to the right.

There was the one person she was waiting on and no one else in the deparment. If I didn't need new pants to continue my work I would have left. I have shopped in JCPennys for all my life. My curtains, bedding and clothing is 90% purchased from JCPenny. I will never shop in the JCPenny at the store again.

My son received several gifts for Christmas from JCPenney. I went yesterday to exchange the gifts for different sizes. I didn't want a different product, just different sizes. The clerk rang up the items and processed them as returns on a gift card. When the items were purchased for my son at Christmas time they were purchased on a newly opened JCPenney account so not only were the items on sale for Christmas, there was an additional percentage taken off for the new credit card account. So the amount put on my gift card to exchange the items was less than what the products now cost. So I ended up having to pay out of pocket the difference to exchange the same items!! This is treating your customers wrong. I've closed my JCPenney account and will no longer be shopping there. I have informed my friends and family to do the same.

At age 70, I am a lifelong customer of JCPenney's and my husband even worked for the company in NYC for 30 years. Recently we read that the company is in trouble and I must say, I am not surprised. I have just had one of the worst experiences ever trying to purchased items online. Initially, the computer invoice did not show my sale discounts so I called for help. I got what was obviously a new employee who said that she whould need to start over with the order. I said, "Okay, take your time". That turned out to be a hassle. A few days later, when nothing showed up at the door, I checked my order online and found out it had been cancelled. Nobody contacted me even though they said that they did. If they did, there was not much effort put into it because I am a shut-in, home all day. When I called again, a lady said that I "probably" had a problem with a credit card. I said, " Not possible. We pay off our bills automatically each month. There is no problem with the card, it is current and in good standing". She said call back tomorrow when the credit department is open and then gave me the wrong number so that I went around and around on the phone tree next morning and never heard a human voice. Called order department again. They said the order had been cancelled and they would need to input everything yet again. I waited. Was told that more than half of the items I had ordered were no longer available because of the delay with the order. Arrrrgh. Okay, go ahead and reorder the rest. Today, I checked the new order and find that in the transition the person ordered the wrong size on one item which will mean a trip to the store for a return by my husband. Of course, it will be a surprise if anything at all shows up, the current order says that it is being reviewed? This is pitiful. While I am venting, why don't they get a clue and put check-out desks up front where they can be found, realize that the new catalogues are useless, put some warm bodies in strategic places on the store floor so that if there is a problem, there is someone to help? Also, and most of all, please recognize that people don't like change in institutions. Penneys was always a place that you could count on to be there. Not any more and it is so sad.

My husband goes out to find us a new bed set and new sheets. I wasn't bake to be there and he so wonderfully would text me fit my opinion. After finding one we liked and he continued to shop for sheets. The entire time an overweight, short, short haired lady stands there and watched him like he was a criminal. She never offered to help.

Then once that was too much he gets to the register and a manager with the nastiest manor possible tells him she won't help him and he has to go to the other side if the store. After he does move over the manager decides she can help anyone else but my husband. She speaks right up and takes the next person walking up to her side if the registers.

I will warn all I can from going to this specific store. I'm even returning the bed set and sheet set to the store. It makes me sick to have it. Jcpenney obviously doesn't need customers to help or be courteous to. I will pay more somewhere else just so I don't have to go there.

On December 27th, I ordered six Fiesta ivory java mug dishes. I paid with a gift card and my bank account. When my order didn't arrive by January 7th, my husband called and was told they were shipped and would be here on the 9th. Then I got an email saying the bowls I ordered were cancelled, even though I ordered mugs.

I called on the 9th to see what was happening and they said the warehouse cancelled my order because they didn't have it. I am upset that it took so long for them to realize and tell me they didn't have the order. When I expressed my disappointment,your customer service seemed like they really didn't care how I felt about the situation and did nothing to encourage me to continue to shop at Penny's.

I also have to wait two weeks to have my gift card refunded. I expected more from your store. At this point, I am not feeling as though I will shop at your store given the number of other choices I have. It would be nice if you offered something o encourage customers who are truly inconvenienced to maintain their loyalty to your store.

The last 2 times I was in the JC Penney Store in Plymouth, Indiana, I may as well have been invisible. The only thing that brought me to this store to begin with was my $10.00 coupon, but I now think the $10.00 freebie wasn't worth the unpleasant, unfriendly atmosphere. Not once in the whole time I was in the store did any clerk so much as speak, much less ask if I needed assistance with anything. I was well dressed, hair and makeup nicely done, so I know I didn't come off as a homeless indigent that couldn't afford to buy anything, anyway. The sales personnel in this store are rude, inconsiderate, and truly reflect the feeling that they don't want to be there, and they certainly don't want to be bothered with my being there. This was the case BOTH TIMES I was in the store, so it wasn't just one isolated incident. I doubt that I will bother going in this store again, even if it means losing my prized $10.00 coupon. The manager of this store should be removed if this is how the store is run.

I am writing today because I am beyond frustrated. Last week I placed a catalog order for a bedspread, blanket, pillow shams and drapery. On Tuesday of this week I got a phone call telling me my order was in. On my lunch hour I went down to JC Penny's to pick up my order. Apparently the more catalog order area has been discontinued, so as you know we are to go to any cashier. Sandy in the women’s area waited on me, I told her I needed to pick up a catalog order, she radioed someone and 10 minutes later they showed up. She took the slip that Sandy gave her and disappeared for another 15 minutes; coming back with only the drapes. I was then informed that the rest of my order would be on Friday. I asked why I was even called if the entire order was not it; there was no answer except an apology. I figured JC Penny doesn’t care about wasted time on my part so why would they tell me? Sandy rang up the drapes as well as everything else.

I told her that I did not receive all my order, therefore the sales receipt was incorrect. We went back and forth, Sandy was very nice but was apparently not trained to do catalog orders. I insisted that I was not signing because clearly the sales receipt showed that I received everything. She then called Janice over (apparently a catalog order expert) Janice then insisted to me that the sales order was correct, even though it clearly showed all 4 items on it. At this point another manager showed up and said it was correct and then Mark (I assume another sales person) chimed in telling me it was correct and my order would be in on Friday. I implored them to listen to me, I knew this sales receipt was incorrect, but 4 different JC Penny associates insisted it was correct. I told them that I would be back on Friday and I guaranteed them that as far as JC Penny's was concerned there would be no order coming in on Friday because as far a JC Penny's was concerned my order was delivered.

I was assured over and over that I was wrong, and by that time with quite a bit of exasperation that the order would still be coming in. Jump forward to Friday, I go in to the store on Friday, what do you suppose happened? You got it, no order. Why? because as far as JC Penny was concerned the order had been delivered. I really, really, tried to stay calm. I had Sandy who waited on me on Tuesday and was a witness to the entire fiasco call management. A really nice woman named Alicia came over. I again explained the situation. She took my receipt and disappeared. When she came back she said "you are correct, the order is not coming because we show it was delivered". I asked Alicia to talk to Sandy so that she could confirm what I was saying was correct; which she did. I now have company coming and no merchandise to finish the room.

To tell you I am frustrated is an understatement. I worked in retail management for years and I know this all comes down to lack of training on all levels. JC Penny decided to get rid of the catalog department to save money and just throws out the responsibility of it to untrained sales people. Shame on all of you at JC Penney's corporate offices. Customer service is the one thing that will keep companies thriving and JC Penny’s you have failed miserably. Alicia informed me that she would call me when they tracked down the order. Because I had already surpassed my lunch hour I conceded and left. At 2:30 pm Alicia called back to tell me that the order was not found and she would credit me for the merchandise; except for the drapes that I would need to make another trip in for to return. Again I say Shame on you; of course Mark (sales person) pointed out to me on Tuesday “JC Penny’s has been around for 110 years we will be open for another 110”. I am but one customer so I am sure the loss of my patronage won’t be missed, but I was a really good customer and for that alone you should think twice about making sure your people are trained.

I went to the JC Penney store at the Westroads in Omaha, Nebraska on Saturday October 13 around 5:00 pm. I selected a pair of shoes to purchase. The only person at the register was helping another customer with many articles of clothing. I looked toward the men's department, saw a man folding clothes at the register. I went over to him. He called for help to check me out. I waited. Another employee came over he said he couldn't help me because he was helping another customer and also had to help someone who was on hold. Clark, the man at the register, called again. No one came again. I waited for the third call. No one came. He finally said "Someone will come eventually." I waited some more. I finally gave up and started walking away. Clark continued to fold his clothes. When I was about 30 feet away, he called for me and asked me if I still wanted the shoes. I asked him if someone was there to check me out. He said no, he wanted me to put them back. Now I left embarrassed. Penneys lost a sale and a customer.

I've been a decades long customer, always paid my bills on time and kept a low balance. JC Penny has been my go to when I needed a shower or wedding gift, school clothes, Christmas gifts, etc. All that comes to an end today. I probably owe them around $50. and when the next bill comes in, they get the $50. plus the cut up card.

I have used the salon at Pennys for 20+ years. Today I called for an appointment and was told that I had failed to make my last appointment and that my business was no longer wanted (IN THOSE WORDS). There was no question about why after all these years I might have missed the appointment, just this terse statement. I would never have intentionally missed the appointment, but that's really not the point. In these times you'd think that a company might want to keep their clients, not run them off. Oh well, beauty shops are nearly as plentiful as convenience stores. Their loss not mine.

I tried to call the store manager or customer rep. at this store, but you can't really talk to anyone. Try their automated phones. You can get the shoe dept. or the photographer, but no management of any kind.

I made a purchase for two tool boxes from JCP. A few weeks went by and I never received them. I called and spoke with their online purchase department. I was told that my purchase was delivered to another state and they would fix the problem. A week went by and I did a follow-up call. I was then told that it was delivered to the local JCP store by mistake. I tried to get a refund. Hours and weeks later, I was unable to do get a refund from them.

The level of unprofessionalism and care for their customers was unbelievable. Each time I called, I was on the phone for nearly 2 hours. Their online customer care representatives speak little English and are located overseas. I felt like I was part of a Saturday Night Live comedy prank, where I was the victim. They kept me on the phone and avoided any attempt to help me. I asked to speak with a supervisor many times but the ladies who helped me refused and they kept giggling. It was very obvious they were helping me and playing around with co-workers at the same time.

Luckily for them, I remained calm as my purchase with them was work related using a work credit card. The business I worked for was a law enforcement agency. I passed the issue on to another co-worker to handle and she experienced the same exact problems. Her attempts went on for two weeks.

The issue was never resolved. The purchase was approximately $40 and the cost it took two employees to try to resolve the issue with JCP was nearly $1000.

I understand businesses try to save money, but a large corporation such as JCP should have better oversight to ensure their customers are decent customer service. In my experience with JCP, I will never make another purchase with them again.

A few months later, I overheard my supervisor sharing her weekend experience with JCP and how frustrated she was with them. She had purchased a lawn mower from JCP. She said she was on the phone with their customer service people for over two hours and was also unable to resolve her issues.

I have won four times in your button promotion. One was just tonight so not enough time yet to see if it is messed up too but out of my wins I have only received one certificate to use. I never received a $5.00 and a $10.00 winning certificate.

Dear Jcpenney employees, I am not happy because my friend purchased two bras from your store in Westfield Gallaria, Roseville, and the cashier forgot to take off the tag or whatever you call it that cannot be removed by customers. I lives in Rocklin, which is some ways from the Gallaria.

My husband and myself have shopped at the JcPennys store in the destiny mall in syracuse ny for several weeks and recieving buttons 2 each to enter on line. We have had over 30 buttons come back saying this code was already used .we are extremely upset as you should be that the only explaination for this is that the employess are taking the buttons ,setting up numerous e-mail accounts and recieving rewards that are ment for paying customers.

In my hometown cortland ny,about 1/2 hour away from syracuse 1 out of 6 buttons were a winner,and NOT 1 ever came back as code already used. I am beyond upset at the thought of these employees are ripping off Jcp ,and that they are so good at hiding things no one will ever find out. It is obvious that their jobs arnt that important after all to them.Hopefully there can be a solution to this problem ,thank you.

And I have to go back just to get them removed. I understand that Holidays are very busy and this kind of things happen more. But it is really inconvenient to the customers and it does no good to your reputation, right?

I am sure I completed each stage as directed. I did receive one $10.00 certificate and tonight I won another $10.00 and was told I would receive the certificate within 48 hours. I hope it works this time. Can I still get the certificates I won?

I received two jcp buttons that said codes were already used.

• 4w2nfyv
• frahq3n

I received them from the Eastern Hill Mall Williamsville New York. Also was told I could only receive one button for two different purchases. I shopped at JCP today Blvd Mall Store and was told store was all out of buttons.

Won a 10.00 certificate. Ever time I tried to claim and print certificate out it said the certificate would be sent to me through e-mail but never received it. I tried retrieving certificate several different times with the same result. Also two of the buttons I received from the store had already been entered by someone else.

Finally when I last tried the e-mail telling me I had won disappeared completely. Didn't get a thing. Believe that Pennys should honor what they say they will. Have been a loyal customer for more than 40 years.

I ordered a pendant on the 27th of November, and today on the 12th of December they sent me an email saying my pendant was no longer available because the manufacturer no longer had the piece. I just think it's a joke that they had to wait two weeks to inform me about a piece they no longer had, I spent some time looking over the internet and found that many people are having the same problems. I'm furious because this was something I picked out for my girlfriend and bypassed any other website to do a purchase. Now I'm probably going to have pay extra for a piece of jewelry and rush delivery so it doesn't get lost in the Christmas shipping. Jcpenney is a pathetic company and has no respect for their customers, and they seem to not care.

I have bought most of my dress clothing at J.C.P. for years but the new direction your company has taken has taken me elsewhere. Today I received an offer from JCP to receive cash rewards for qualifying purchases but I won't be buying from JCP because when you decided to get into the culture war by hiring Ellen Degeneres and by advertising with controversial and offensive ads, I decided to take my business elsewhere. I contacted you way back when and you never even responded. That's speaks volumes! You had rather lose customers as to stay out of the culture wars. You must know that many, many of your clientele are offended at your new marketing strategies. It amazes me that you would offend the masses to cater to the minorities. That is not inclusiveness. That is business suicide! Anyway, I wanted to try one more time because I really liked JCP mens clothing but I can live without it rather than be offended by your in your face marketing strategies.

There is the one person at Jcpenney in Panama City Fl that really left a bad taste in my mouth. Her name is Tammy with red hair and she is a true witch. She spoke down to me like I was nothing about my reward coupon and she said her smart comments in front of other peoples as if she was trying to set me straight. How dare you Jcpenney for allowing employees to treat no longer a valuable customer in such a way.

I was very disappointed to hear that you no longer sell Cabin Creek pants for women. I have always bought these pants. I am a teacher and the pants were classy and wore great. Please bring them back to the catalogue to be purchased. I can not find any pants that fit me like the Cabin Creek. I know you have received complaints on this item, but I do not know why you have ignored your customers. I only buy a few items from JC Penny, but I buy a number of items for my grandchildren.

I now do not have a reason to visit your store because what brought me into JC Penny is gone. So, I will take my business elsewhere. It took me a few years to locate the Cabin Creek pants, but I have been wearing them for over 10 years --I bought around 2o pants a year in a variety of colors --I only have a few wearable ones left--do not know what I am going to do without these pants--I have tried other brands but they are too long or too big---just very dissatisfied with JC Penny.

Hi i was in jcpenny 2 days ago in alma mi took my step daughter school cloths shopping they wouldnt let me use my husbands card but 2 weeks before that i used it to get my other daughters cloths with no problems same store in alma mi and used it at all the other stores
I know its stoe policy not to let other people use there jcpenny card if there names not on it we know that and my husband works soooo many more hours like 80 a week to call the number and put my name on it but. Legal by law i owen half of what my husband has even his cards already talked to local police i use his cards all the time with no problems at all just the jcpenny sotre in alma i even showed the lady my marrige licence and couldnt use it my husband has been a costomer for 6 years but he did say that after all the stuff we bought there your company does that including haaving my wedding regitry there last year so we are done with jcpenny after we pay the card its being canceled the lady was rude about it after i swipped the card she wanted to see it and i didnt realize that that was just so she could tell me i couldnt use it and also had the nerve to complain cause it wasnt signed on the back it hadent been. Signed for 6 years lots of people do that and yes i did argue with them i was so mad after spending 130 dollars one one kid and we have 3 so we spent 300 on all that lady should be fired i am his wife and will never use that store again and neither will my husband i hope someone does something cause ill put bad reviews up all over thanks julie spindler

I rarely bother with these contests but thought I'd give this one a shot - entering the codes for the two buttons I received when making a purchase at JC Penney's last week. The print on the back of the buttons is so ridiculously small, I struggled to read them. And I'm relatively young with decent eyesight!

I then went through 6 or 7 attempts at the Captcha entries which were ridiculously difficult to interpret. Finally got kicked off and told that one can only enter a limited number of buttons a day. I never actually accomplished entering one!!! Ugh. Great - I see the Captcha box at the end of this complaint so I'm guessing this won't ever go through either.

What's the deal with the buttons?? I only got two, then wasted my time on the internet to find out the I'm not a winner! There's nothing about that that makes me want to go back and shop for more just to have the same disappointment of losing again. What was wrong with doing the survey and getting a percentage of next purchase? At least we were guaranteed savings. Change isn't always good...

I got up early and waited in line on Black Friday to get the appliances advertised in the Black Friday ad. The appliances were the "doorbuster item". I was excited because I knew it would be worth it and I was there early enough that there was no way they would be sold out. I planned on getting some clothes on sale as well AFTER I got my appliance and put them in the car (my main objective was to get a waffle iron, griddle, toaster and coffee maker). At exactly 6 am they let us in and I raced around the store trying to find them.

I found an associate and asked her where they were. She replied "We didn't get any. Only the big stores received appliances". I was so mad I left without even looking at the clothes. In fact, I am so mad I will no longer shop there, although I have been a faithful JC Penney customer for a while. I think the ad should have specified that not all stores would receive these items. The Yankton, SD store I was at should have, at the very least, put a sign up letting everyone know that these items would not be available. At least then I would not have wasted my time standing in line. I think it was an intentional fraudulent ad. They may have gotten me there with those tactics but they lost a customer by doing it.

Ordered 6 new towels and wash cloths, received a call merchandise was in, upon arrival to pick it up, I was given 12 washcloths and no towels, the rest backordered, when they looked at the backorder there were another 12 wash cloths and no towels, the system had changed the order to wash cloths only. Ordered Royal Velvet towels and was receiving JCP Home, talked to the manager and she went into the system and cancelled the remaining wash cloths and I returned the 12 there. Purchased towels and wash cloths at the store, 21 weeks later, received phone call stating my merchandise had arrived, the 12 wash cloths that was cancelled.

Dear Customer Service, I have owned my vehicle for 37 years, in 1979 I purchased a J.C. Penny lifetime Battery guarantee for it. Over the years I have replaced it with no problems, today I have to report that the manager in the Jensen Beach Florida refused to honor it even though I have my original paperwork. I was told by Beth the assistant manager that the store Manager Lisa Escalante said there was no question that the paperwork was legitimate, or any other reason to deny it, but this manager said no they would not honor it for a new battery.

What Beth said the manager would offer was what I paid originally for the lifetime guarantee, but that amount would not pay for a new battery at today's price, and I would no longer have a guarantee, and that is not what I paid for, what I did pay for in 1979 was a lifetime guarantee. I proved to them that I had the original paperwork, and this years vehicle registration, that was all that was ever required.

The battery my vehicle needs is a model 27-F and even though this J.C Penny does not have an auto department anymore, in the past the previous J.C. Penny manager Mr. Bradley would approve a purchase of a new battery at the nearby Sears store, I would take that approval letter he wrote for me and go to that Sears store and get a new battery with no problem, plus I would retain my Lifetime guarantee, and that is exactly what I wanted today but was denied. This manager would not accept that even though I have his business card and signature on it, to me this is very unreasonable. Please contact that Jensen Beach Fl store manager Lisa Escalante and ask her to call me so I can get this battery installed, I will appreciate that very much. 

I am very upset as unable to purchase Underscore Nylon Brief with lace waist in size 5. Only find information available for this product is in larger sizes - why not in size 5???

Please let me know the website for this product in size 5 as only available online at JC Penneys. They must be available for purchase someplace!! Clearance, etc, This is the only brand of underwear that I'm able to wear so information would be most appreciated.if can buy this product!!

Thank you so much for taking the time to read my request. Kathie Poechmann, 1085 1st Ave So, Okanogan, Wash. 98840, phone # 509-422-1637.

I am so, sorry to bother you I recieved and e-mail saying I won I got excited. I did not read it how to claim I just printed it, and when I went to jcpenney they ask me where the bar code? and I said what do you mean and right then I know I did wrong. I called the customer service and told me what to, but I've got problem which button to inter I have twelve of them.

Should I inter each one of them? Oh! by the way I deleted all that I won because that I don't have to think when I open my e-mail that thinking I won again. I do I two five dollars winner and two ten dollars. I knew that you said I have to claim it in forty eight hours. I kind a did that only I printed it wrong. Would I be able to get all those winner buttons I had? If you tell me that I can't I understand. Thank you very much and I do like this promotion you had, and I do like to go to jcpenney a lot of course I only live about ten minutes away.

Penneys is my store since 1990.

Someone has replaced my previous phone number on my rewards account with a strangers name and phone number, plus there e-mail address. When I was in the Georgia Mall store on January 9, 2015, my phone number that we used for 23 years would not activate and another person's name keep reappearing. I was able to get his phone number, name plus after talking to customer service his e-mail address, which I was not impressed with the phone menu. JC Penny's need a better system just to address my account and concerns. My next option was to contact the store manager, which was a fail. In attempt to contact the store manager several times at the store location that this may have occurred, the manager was not available, so in observation the store has poor leadership. I feel with my gut that something isn't right at this location, and a possible scam may be occurring. I plan to contact the person on my account and let them be aware of my findings, and that I have reported this incident to authorities and plan to contact the local police in the area that action occurred. It is only fair to due to having no easy access to get this resolved. I feel that JC Penny wants my business as a customer, but when I need to talk with a person to start a process, I have to search the internet just to find a number that doesn't exist then finally this section for a complaint. I have lost all faith in the company with this process and plan to support this store less. I hope to hear from someone soon to make sure this isn't happening to other customers that might be unaware or could this be a one time event, however I want answers!

I’m a 6 ‘6 388 pound guy that just wants to be able to walk in a store and go to the big AND tall section and actually find clothes for big and tall not so called 5x shirt that is a high priced 2x shirt for a boy.the big and tall community demand real big and tall clothes . Jcpenny STOP the false advertisements and take away the big and tall section in your stores you don’t know what your doing .

I have always loved JC Penney. However, this past year I have noticed that I cant find anything in the stores. When I ask the cashiers they keep telling me that I need to get online to find more items or that I can order items but it will take 5-10 working days. I guess that when I go to a store I want to purchase merchandise there, not be told to go online or wait for 2 weeks. My daughter asked me why I keep going there since I cant find what I want at the store. I told her I really didnt know, maybe I am hopeful that you will get the stores back to where they used to be. I doubt this will make any difference but I hope that you will at least consider this request. Your customers want to go to the store and come out with purchased items, not go online or wait. Thank you.

I am now 59 yeara old and have been shopping @JC Pennys since was a teenager in high school. Was always the place to go for school wear or dress clothes for any occasion down to belts,socks,cufflinks or whatever needed. Have for years since homeowner always bought bathroom & home decor there and always felt like had great selections and great prices. Now, I walk in every store in Louisville, Ky with $50 gift cards given me and can’t find a thing to buy.

The brands and selection I had grown to love are gone and nothing but alot of money spent on little cubicles of clothing supposedly with high end fashion names with styles and quality that only young teenagers would wear and very little in stock to choose from with ridiculous prices. No selection for bathroom, bedding and home decor that had before,just overpriced cheap looking products that can buy cheaper at discount stores.

Example is bathroom carpeting, shower curtain selections. The JC Penny Collection used to be wonderful but now the recent carpeting and rugs I purchased that were supposed to be the same quality are thin, terrible backing and look cheap. Used to have a wonderful drapery section, but now looks like rags on rods. And lord help you to find someone to help you without an attitude or even knows anything about the products.

Most of the great sales men and women most likely got discouraged and left, replaced my young snotty kids that don’t seem to know anything about helping with home decor or picking out a suit jacket and really don’t want to be bothered. I will say that seems to be a problem in other what I call more high end department stores. JC Penny’s used to be the place to go for about anything I needed, clothing,furniture,home decor, jewerly but now is just a big disappointment.

Please bring back the old brands. the full tables and racks of selection and sales people that actually want to help you find what you need and some place to check it out without getting attitude. I think the recently replaced “boss” might have been great for other stores (even though I think Target is much worse and worse quality than it used to be too) but what has been done to JC Penny now is a tragedy and I am forced to shop elsewhere. Thanks!

I went to your Daytona Beach, FL store yesterday (4.13.2013) to get another drapery set-up (rod and curtains) and three new sets of towels after receiving emails on specials for the home and an email coupon to take an extra 20% off the purchase. My wife and I have already spent hundreds of dollars at this location in fixing up our new home and wanted to get additional matching items, so going elsewhere wasn’t even a thought…but it is now! The departments I needed to visit were under a reconstruction with really NO merchandise available to choose from…there were a few towels out but not enough (maybe 4 of each color, I need 8-12 towels and other pieces to match the set).

Additionally, I could not find anybody to help…the place felt deserted. I left the store and have been trying to get the items on-line, however, it is hard to tell on-line exactly what the curtain and rod materials look like, and what I think is the correct matching rod on-line doesn’t show the hardware (braces) to get a positive match to the rest of the house. I like to shop and what I’m purchasing…not taking queses on-line. I would like to take advantage of your ‘extra’ offers if merchandise and helpful personnel are available. I live approx. 40 mins. from the DB JCP and 5 mins. to the nearest Belks.

The latest look of JC Penney has been the best look for them in years! The CEO had a vision and it was a good one. The prices were great and the stores were laid out wonderfully. My daughters and I loved the way everything came together and did some Christmas shopping there. Why in the world would you let this man go when things were just getting better for the company? It takes a while to get a new concept off of the ground and you didn’t give him enough time to accomplish this. Shame on you!!! I hope you’ll reconsider.

I took my 6 year old son to the salon at JC Penny, Tukwila, Wa, on Sunday February 17, 2013 for a haircut. I was under the impression that your store was offering the free haircuts for kids every Sunday. I was disappointed when I asked for my sons hair to be trimmed and instead the stylist gave him a buzz cut. I was then disappointed when I found out after the cut that JC Penny stopped offering the free kids cuts February 1. I wish that the stylist or the women who made the appointment had mentioned this detail. I to say the least am disappointed and believe the information should have been pored somewhere so customers are informed.

Thank you,
Allison Hardman

I visited the JCPenney Salon in Fredericksburg, VA on December 28th, 2012. I called 2 weeks ahead and scheduled a cut and color. When I arrived 15 minutes early I was told to have a seat and someone would be with me shortly. I brought my mother in law along to get a shampoo and style. She however did not have an appointment, but was a walk-in. We were given the same appointment time. She (who has short hair) was taken back on time. A few employees went to the desk to check the computer and asked if I had been helped. Each time I told the new lady at the desk my name and that I had a 10:30 appointment. Three different ladies asked me the same question, then looked in the computer and walked away. They either started a conversation with another employee or sat down int heir chairs. When the fourth lady finally came up and asked me the same question, I again told her my name and my appointment time. It was now 20 minutes past my appointment. The woman had a negative attitude in the beginning. She said “and you want color?” in a nasty tone. I told her yes, I wanted a cut and color. Looking around I noticed a lot of the clientele were ladies with shorter hair getting cuts or perms. I have long hair that takes time, and the impression I got was that nobody in the salon wanted to deal with my hair. If long hair or color is not something a salon specializes in then it should not be offered on the menu of services. When the fourth lady finally brought me back she was very reserved and seemed like she was put out having to “deal” with me. I tried to be friendly and make conversation. I attempted to make jokes when she pulled out the color book to see which one I wanted. She seemed to warm up a little following the jokes, but not much. She did not explain anything she was doing while she worked. The color we chose is not the color it turned out to be on my hair. I tried to make the best of it and thanked her. I also left her a 25% tip to show my appreciation for “dealing” with my hair. She also took a few smoke breaks while working on my hair. I know this because when she returned from her breaks she reeked of cigarette smoke. I am not telling anyone how to live, but in a business when you are working in close proximity to the customer at least make an attempt to avoid smelling offensive when you are working with them. I must say I am very disappointed in the service and product I received that day. I am an avid JCPenney shopper. I am sad to say that was my first and last visit to the JCPenney salon.

I placed an order on December 13 for my children’s Christmas. After checking Track my order on the website several times and not seeing that my order had been shipped I contacted customer service on Dec. 21 to find out they were holding the entire order because two items were on back order. I told them to cancel the back order items and send the rest. So I reordered the back order items on a separate ticket. In the past JCP has always sent what is in stock and then sends the back order items later. Even though I called on Dec. 21 I didn’t receive the in stock items until January 7. Then two of the back order items were cancelled by JCP because they were out of stock. The other item didn’t arrive until January 14. Complaint #2 I had to return jeans for another size so I reorder those and was told the store would call me when they arrive at the store. The Jeans arrived 4 days ago and the store never called me. I had to call to find out that my order had arrived. I’ve been doing business with JCP for over 30 years and have never had these issues. If this continues I will be taking my business elsewhere. Besides that JCP doesn’t have the quality clothes or the petite size in any variety like they have had in the past.

I ordered a pair of boots on 12/27/12 in store. The sales clerk ordered them on line for me and told me it would be 4 to 7 days. She said I would be called when they come in. As of 1/10/13, I still had not been called. I went in store to see if they were in. They were in and I asked when the merchandise arrived. The clerk said the boots arrived on 1/3/13. Poor customer service to not be called as promised. The clerk simply said sorry but that doesnt change the fact that I waited an extra week to get these. JCP has really gone down hill the last couple of years and I shop there less and less. Poor customer service and quailty of merchandise.

First off let me say the JcPenny penny’s is my favorite store to shop. On 1/4/2013 I went in to shop and found some great deals on some dresses for the unbelievable price of six dollar. I was going to purchase three do them
That I reall loved. As I went to pay for them the cashier told me that I couldn’t buy two of them because the price was wrong ( she left to check) I was really upset and told her in which area I had gotten them and that their were more of the same in the rack for that price. I also told her the the other customers were going to get upset if they also didn’t get them for the price stated on the tag, she didn’t seem to care all she said was maybe they could help you on the other side. I was in a hurry or I would have aske for a manager to speak to. This has never happen to me the ladies alway charged me on what the tag is priced. My only question is what is your policy on items priced , this was on the clearance racks.

I have been a customer of jcpenney’s for many years but I have never in my life had bad customer service as yesterday. Had an appointment for pictures and there was no greetings and it took the person 20 minutes to even speak.

The appointment was later as in 40 minutes so if the appointments are not going to be on time you shouldn’t schedule them the way you do.

The first time I had an appointment at Cielo Vista Mall I left because of the same situation. I had been taking pictures at Jcpenney off Joe battle and the service is always on time. Cielo Vista Mall need better customer service.

I recently have entered 6 buttons and i have gotten emails back that I have won three. so i claimed them. I got one back and the next day the other. But after more than 48 hours i have not gotten the third one back. We do not have internet so i am relying on my family members to let me come over and get on there computers. These are the six buttons i entered. mesxrmp pjeuvnv wvwyju2 afag4dz cbjasgm and zhnhm2p I do not remember which ones were which so i gave them all to you to verify i lost three and won three. I have been able to print out two of the three coupons, and i would really appreciate it if i could get that third one before the 31. Thank you.

I had purchased some pants from the Battlefield Mall Penneys store and decided to get a couple more pairs in other colors. I called the store to see if they had them in my size. The lady was gone a long time and came back to say they only had a white pair in my size which wasn’t what I wanted. I called again later and got a saleswoman that found the pants I wanted in the color and size and said she would hold them for me until the next day. I then went to the store the next day and when I went to the register I was told to go to, they were unable to find any record of the hold and casually brushed me off saying they were probably put back on the rack. I checked and they were not there. I now find that they are a discontinued brand “made for life” that is not online!!!

Very unhappy customer that will probably never shop at JCP again………