Lowes Complaints Continued... (Page 19)
1019+ reviews added so far. Upset? Call Lowes corporate: 1-800-445-6937I bought a 42" cut troy mustang on 4/10 @ lowe's in stockbridge,ga. I paid cash for it. They del. it on 4/11 2015. After the driver got it unloaded, I asked for the paperwork & keys. He said he had left the plastic packet zip tied to the mower. Needless to say, the packet was no where to be found [blown off during transit]. This was @1:45pm. He said he would be back by 5pm. I waited till 4pm & called the store & talked to the mgr. [Angela]. She new nothing about any of this & confirmed that it was their driver & that she would call him & find out what was going on. She also said there was no way he could be back here by 5p. I expressed to her that the mower was sitting in the middle of my driveway. I ask her to call me & let me know what was going on & to let me know when I could expect the missing items & told her my new mower couldn't sit in my driveway overnight.
She was to call me back [she never did] so I called her back around 6p & said she was just getting back from lunch & from what she said she hadn't seen the driver & hadn't talked with him so the driver shows back up @6:40 p with my packet. I checked it & there was only 1 key [should be 2 keys]. He told me I could go to the store & get another one. By this time I'm having a hard time keeping from getting upset [but I did]. I called the transportation dept. & complained to them. He said he would check in to it & call me back. I'm still waiting on that return call. I was going to buy some more items from that store.but not now...I still haven't rec. my 2nd key either! This is a good way to lose customers
I asked for a Friday morning delivery on the 10th and setup my schedule to be home during these hours. Around one o'clock I called the store to find out where my purchase was. I was told the truck was running late and that they would call me 30 minutes prior to delivery. The delivery never came. I missed a 2:30 appt. because of this. After several more attempts to get some satisfaction I was told by one of the associates in delivery that they had me scheduled for the 17th. After complaining that the delivery was the 10th I was told that the delivery would be made the following day, Saturday the 11th. Again I set aside my schedule to receive my delivery. Seeing that they missed the Friday delivery; one would expect that the store would get my refrigerator to me first thing Sat. morning. After waiting again for hours, again cancelling appointments, around 1pm I called the store inquiring about my delivery. I was told that they had put it on the afternoon schedule. Why would any business screw up the delivery date and then setup to deliver late the next day. This is the worse customer service I've ever had. The meats that I brought Friday morning had to be throw away, I missed two appointments and messed up days of my days which I had scheduled. I was supposed to be in Charlotte Saturday Morning. What is Lowe's going to do to fix this issue with me. Call the store and verify this. Very much dissatisfied with Lowe's.
Went to Tri County Lows and asked for someone to help us with new wood TREX for my deck. There computers were down so they told me to go to Colraine Lows. So my wife and I went there. They had a computer that worked. I told them what I needed and they proceeded to draw up a deck. Not what I wanted. I have a deck. Just need to change the deck and the rails and have a new set of steps made up. Not hard you would think. So they do all of this like its a new deck and then he tells me well I really don't do this so I will give to someone Monday and they will call you and give you a price on what you need after they fiqure it out. No one has called. So you lost a 3000.00 dollar plus deal. Manards new exactly what I wanted and got it done. So I just wanted you to know about this.
On Friday 4-10-15 my husband and myself bought a dishwasher for my birthday 4-11-15, to be delivered on that day between the hours of 11am and
2pm. The driver was to call before arriving. On that day 4-11-15, which by the way was my 50th birthday, we received a call from the driver @ approximately 11:30am stating that they would be there in 45minutes. At about 2:30 we still had not seen nor heard from anyone. So we called the store to see where they were. We were informed that all deliveries were going to be made between 11am and 2pm, it was already 2:30. So we explained that the driver had called and not arrived, so she said she would call the driver and have him call us back. No calls for 2hrs. So we called again and got the same answer. Two more calls and 3 more hours later we got a call from the driver stating that he had delivered the dishwasher and that we were not home, so he left it on the deck. (we do not have a deck, and not only were we home, but waiting.) We told him that he must have delivered it to the wrong address. We had an argument that I apparently did not know where I lived, that he had delivered to the address that was labeled. I had to scour out neighborhood for my dishwasher, which I did find, at a neighbors house, and not even a close neighbor! Thank goodness for honest people, they could just have easily taken it inside and claimed they never saw it.. What I really liked was that when I spoke to the driver again, he still claimed that he delivered it to my neighbors when I clearly had the correct address written down!
Apparently dishwashers can wander off. At not one time did anyone believe us, call us in a timely manner, apologize, or treat us with any courtesy at all. Great way to spend my birthday! By the way this was at the store in Brewer Maine. I'm not a huge complainer, but I have never been treated so rudely in my entire life. ( I will share this story to whom ever will listen, and I like to talk.)
The managers in the Jacksonville ,AR store are the worst. last year I needed countertop paint that the store could no longer carry but could order it. They were required to order 2 cans I only needed one but had to buy both instead of them putting one can on the shelf and selling it I had to buy a can I did not need. the Managers best deal was to take off 10%. Still did not need the extra can. that was last year. Last year I had been looking for the deep crimson red azaleas, found them at lowes. I bought 7 of them. I came home planted them when they bloomed this year they were pink not the red that the tag said they were. Again I called the manager he wants a receipt and for me to dig them all up and bring them in. I am sure you value your time, well so do I. I have shopped ad Lowes for many years but I have to say driving a ways and going to Home Depot is looking good. I bought them at your store , planted them, now he wants me to produce a receipt from last summer and did the pinks ones up and bring them in. Thank you for your consideration in this matter. I am just tired of their attitudes.
Went to Lowes in Montgomery Alabama on 4-06-2015 .On the way into the store a older lady ask if I could help her load some bags of top soil on her car, that she had been waiting for 20 minutes and no one would help her. I did load her soil for her and in the process of loading my 78.00 dollars of flowers and other stuff, I help four other ladys load stuff on there carts and help them put in in there autos.i told my wife that when I needed a work out all I had to do was go to Lowes and help folks load there autos.
So I told myself I would never go to that store again and would just go to the one in Prattville Alabama, I did with the same results. Service sucks. It seems like all these so call employees are always in the back of the store doing something when they are needed up front to help CUSTOMERS. Do I think this complaint is going to make a difference . NO Do I have the option of going to another store? HOME DEPOT. I will finish my garden with HOME DEPOT stuff
I needed Lowe's to service an $800 samsung dishwasher showing 1E errors. They send me to some A&E services. I ve got scheduled for a month later, the agents that came didn't know what they were doing, they raised the temperature of my hot water to dangerous level. They didn't get it done. I finally have to call Samsung who came and changed the sensor. Don't waste your time with Lowe's . Go directly to the manufacturers.
I am a small contractor and president of the local habitat for humanity org. On 4-4-15 I visited the Bedford va. store for items for habitat. After collecting the items I needed I proceeded to contractors counter, this is where our credit card number and tax exempt status is store. When I got to checkout the young lady had no idea where our folder was due to it being stored under one of the employees file cabinet drawer.After considerable amount of time some lady found the folder only to be told our tax exempt was not valid.
This is the third time in six months this has occurred.After nearly an hour had passed and no success I told the assistant manager to just charge me the tax and we could check on it on Monday.During this time the young lady helping me went to help three other people so after another fifteen minutes I threw the folder down said im out of here. My biggest concern is why would you put a teenage girl in contractor sales that has no idea about building materials. This is not a isolated case. Why would you not have someone with at least a little building experience in this area.I buy many thousand dollars a year at this store and this is the reason I know its not a isolated case.
This store seems to employ more teenage kids than any place I have ever shopped.You guys better hope a home depot doesn't come to this area because your store will be in deep trouble.Seems like you could have some of your knowledgeable teenagers if that's what you employ be stationed in contractor sales. This store pulls people from anywhere in the store to fill a spot only and certainly not to help the customer. I will buy only what I have to from there until customer service improves.Thank you for your time
Last week I sent an e mail complaint in regard's to the rude lawn care area employee at the Lowes in Greer SC. he walked by me as if t did not exist to interact with his dealer, as stated before I am not paranoid or making this up. would like a response is all. the date I was there was 4/1/2015 next time I visit lowes and I see this individual I will leave. thank you hope to hear from you.
On March 21, 2015 we went into Lowe's 0205 to look at carpet for our new home. Travis the asst mgt was helping us through the process of getting set up for having our home measured. We were very satisfied with his knowledge and professionalism of this process. We stressed that we would be closing on our home on April 8th and asked if that would be a problem to have it put in right afterwards before the furniture was moved in the home. We were assured that wouldn't be a problem. We then paid for the measuring (mileage) and put deposits down on the carpet samples we took home which was right at $209.18. On March 23rd a representative called to set an appointment to measure the home on March 28th at 2:30pm. We also showed up at the same time with our interior designer when Chris was there on the 28th to ask any questions which we might have for him too. At that time he stated he was not only measuring the bedrooms that we wanted to replace the carpet in but also the whole home and they would have it for us if we wanted to do any other rooms. He also said after he got all of his "tweaking" done on the schematics of the home and measurements we could have our own copy of them and could pick it up at the store when we went in. We were still very satisfied at that time also.
On March 29th at 1:33pm Sean from the Lowe's Store 0205 and left a message stating that there was a problem with creating something with the measurements and that the vinyl would have to be a separate transaction. I couldn't figure out what he was talking about vinyl, since that wasn't what we wanted. So, I immediately started trying to return his call at 1:40pm. I was transferred numerous times to different departments over and over again. Disconnected a couple of times and then was told to do Ext 4814 which was no help. I called back to speak with management and was never connected to them either. This went on for over an hour until my frustration got the best of me and decided that someone will end up calling me back sometime. Not at all impressed with that day of dealing with Lowes 0205. On March 1st a young man named Alex called me to address that the measurements we ready for us to come in and get things set up. Stated again that the vinyl would have to be a separate transaction..... I told him that we were not getting vinyl from Lowe's because Travis told us in the beginning that the installers do not prepare the floor or tear up the old vinyl..... So that wasn't what the measurements were for. I said that my partner and I would be in that Friday the 3rd on our day off to get the estimate for the carpet we decided to go with in the bedrooms.
On March 3, 2015 James and myself arrived at Lowe's 0205 around 2:15 pm to get things set up for estimate and installation. We went to customer service to return the carpet samples to get our deposit credited back to our card and back to flooring we went again. There we were met by Alex which told us we needing to pay again for a carpet measuring since they did a vinyl measurement. At that time I told him that we already paid $155 for measuring for carpet and I would not be paying again. He said the "system" has us put in as a vinyl measurement and for that we must pay to set up for a carpet measurement. I again explained that Travis set all of this up and we discussed that Lowe's doesn't prep the flooring for vinyl so that wasn't even an option we considered since the house we are buying has old vinyl glued down in it already. Also explained that we put 2 deposits down on carpet samples and didn't even have vinyl samples since that wasn't an option. Alex said it would be another 48 hours before he could have access to the carpet measurements then and we needed to come back at that time. I then said that Sean had called me Sunday the 29th and I spent over an hour trying to return his call to no avail. So he called Sean over to speak with me about the confusion. At that time Sean came to the flooring dept and said that I would have to come back in 48 hours when they got the measurements for carpet and I needed to pay again.
I repeated everything again to Sean why this wasn't even an option since we already paid for carpet measurements. Also I said I was on the phone for over an hour trying to return his call Sunday when he left a message. He said with a sarcastic tone that he didn't even work Sunday and didn't know how I got a call from him. So at that time there was three associates standing there... Alex, Tammy and Sean. I asked all of them if Sunday was the 29th and we all agreed that it was.... So I pulled out my phone and placed it on speaker for all of us to hear that Sean indeed left me a message on that day he said he wasn't there. Sean acknowledged that was him and at that time he just walked off stating he was not dealing with this! I told Alex and Tammy that I needed management to come and speak with me now and if Travis was in the store for him to come too. Carol showed up and I explained the whole thing over again.... She said there was no way to get it until 48 hours. I insisted that wasn't acceptable and something needed to be done since I had already been lied to by Sean, orders all messed up and we drove from Alva which is 75 plus miles away. So Carol got busy calling and investigating what the mix up was and who was responsible. During that time around 3:45 or 4:00 Travis shows up to confirm everything we said was the way it was ordered. So Carol found were Travis did put in the order March 21st for carpet Not vinyl measurements.
So another wait... Around 4:45 Alex brought us the supposedly the correct schematics of our home, which was not to pick out the quality of what carpet in what bedrooms. So again another wait... At 5:15 Travis came with the right one and we proceeded to choose what quality for what bedrooms. So at 5:30 or sometime he took it back to the back to be figured. During all of this time of waiting and stressing out about how a company could be so unprofessional in handling a situation we had the associate Tammy wanting to discuss her legal battles with the Harper County Kansas police dept and district attorney. Wow... What a truly Good Friday that this was turning out to be!!! At 5:40 we left to go check out carpet at another store while Travis was to figure carpet prices. Finally we got a phone call at 6:15 saying it would be Monday before they could get it to us. We asked if we could come at least get a copy of the schematics of our home since Chris (the guy that measured) said we could and we paid for that too. We were told no. So 4 hours of total hell was what we really paid for to get treated this way.
My fiancee called to check up on the status of application he filled out for your company in Evans GA and was met by a rude and condescending operator. The operator refused to give her name and told him that "If she was interested in hiring you she would have called you. She doesn't accept calls about status." Then promptly hung up without a good bye or any kind of sign off. I called to check for myself if she had this type of attitude with everyone and I was given the same treatment. I found her behavior and treatment of us unprofessional, unacceptable, and emotional disturbing. Is it her place to try to make that kind of statement? Is it her place to make a person to feel that they are unworthy? I believe that a retraining on professionalism on phone etiquette is required for this person and to let her know what she is allowed to say to a potential employee or customer. Its this type of treatment that truly makes me and my family reconsider if we want to do business with your company.
Brought my troy built push mower that I bought in September of 214 due to it not starting (only used it 5 times before it became winter). Was told it would have to be sent off but they only ship items on Thursdays. Was told they would call me to see if I wanted it fixed after they told me the price and what the problem was. Well that never happened. I was called about a week and a half later and was told your mower is finished and back at the store and ready for pick up. I went to pick it up this past Saturday and it was $74 repair because they said it was just dirty in the lines and the carburetor and that is not a warranty issue.
My problems are as follows. They didn't call me to see if I wanted the repairs done. If it was an older mower I would have said no and bought a new one. The worker at the Lowes in Newnan, Ga. didn't know how to scan anything and had to keep asking. There was a note not to completely lock down the handle screws so I could fold the handle down to fit tin my car. My screw was hand tight but the other was completely screwed down. Asked customer service for someone to bring a pair of pliers or wrench and waited 20 minutes and no one showed up. then someone in the parking lot had some pliers so they unscrewed it for me. By this time about 45 minutes passed and still no Lowes worker. The mower had been left outside and it rained on it because the bag with the paperwork was full of water. my mower stays in my garage at my house. I Finally get home and the mower is making a loud cracking noise like something is rubbing or hitting something so now I have to go back again.
Terrible warranty/fix process and also lazy, lazy, lazy workers. Customer service making jokes with each other and talking about what happened the night before or about what happened to friends. Oh and by the way I went here about 3 weeks before that with a gasket for my shower head. The rubber gasket was leaking and the Lowes worker told me just go down there and match it to the washer board until you find the right one then look in the bags for it. Not I will help you it was go do it yourself and he walked away. I have became a loyal Home depot customer now due to all this crap. Unfortunately now I have to take my mower back and naturally its going to be my fault even though I haven't used it since it came back from the Lowes shop.
I bought a kitchen through lowes at springhill fla.,I paid over 13000.00 for this kitchen,the contracter they used did a very shoddy job,the moulding under the cabinets are loose,they failed to put quarter round under the cabinets.they were to replace a light switch for us,they did ,it did not work,they have been out twice,it still does not work.the baseboard moulding was not caulked,nor cut properly,once there they tried to charge us extra for work that was in the contract,we went to shane the store manager of the springhill fla. store,and he stopped that.they also had an employee that stole items from our house tools,broom etc.I have talked to the head of install sales at the lowes store in springhill fla.,he said we have to continue to use this contractor,because its a contractual agreement,that I have no choice or say in the matter.iI thought lowes policy was to have a satisfied customer,but I now know that I was wrong.
I had a new water heater installed on 3/25/15. I took a pic of the horrible mess they left at the ceiling but I guess I am not able to attach the pic. I was charged 600.00 an hour for the installation of the water heater and I am so disappointed on the shotty work that was done. They left a big hole showing when all that would have to be done is to get a larger diameter plate that the vent feeds through! it looks awful and I don't like the idea of being able to see a hole in my ceiling. At 600.00 an hour I expect a better job than that. Am I going to have to live with this hole in my ceiling or is Lowe's going to take care of this mess. I already had to agree with them cutting out my box that was attached to the floor and while that was holding my old water heater on so now I also have a chunk of floor missing under the heater.
You have an commercial on tv to sign up for a chance to win 4 tickets to the NCAA final 4 games in 2015 however when you type in Lowes.com/Teammates on the computer there is no where to sign up for the contest. Very disappointing!
I has an issues with the install of my counter tops from Lowes in Jefferson City TN. Placed a complaint they said would follow up and get back in contact. They did said going to make up for it and compensate us and would need to know what could do and was going speak with the store manager and called back once and I missed the call and not call since. Such bad Management for customers.
I went to Lowes to buy curtain rings due to that's where we started buying them. They had 1 box, so I asked about when the next shipment was going to come in. The lady said that was all they had and they were dropping the line, but she looked on line and they had 8 boxes in Pocatello Id. I called and talked to them and the gentleman said it would be easier if I would go back to our Lowes and pay for them and have Lowes send them on their truck to Twin Falls Id. I went to customer service and told them what I was told. The woman said she had never heard about doing it this way. She went to her boss and he said they would not due it due to it being done away with and they would not do it on such a small purchase. Lowes lost a customer and if they continue to do business this way they will not be in business long.
In the second week of December, 2014, I purchased a shower door that was not in stock, so I bought the door and the sales representative advised me that the door would arrive at the store on December 29, 2014. I live approximately 20 mile one way and arrived at Lowes on the 30th day of December to pick up my shower door. The sales representative stated that the door was not delivered yet and she stated that this will take at least two months to come in and did not know why I was told the door would be in by December 29th. I left the store and came back in the middle of January of 2015, the sales representative stated that the door was not in and both times they never looked for the door just in the computer.
I came back the third time and the same sequence occurred. I received a call from Lowes store in Ruston, Louisiana in January asking me how my service was with my shower door. I advised them that I never received my door and they told me it was not in. The representative from Lowes stated the door was in. I received a call from Antonio (service manager) and he asked me about my service. I explain that I was not too happy with the service and the run around I was getting. He told me to ask for him when I come to pick-up my shower door up next time. I went to Lowes to pick up my door and I asked for Antonio, he was at lunch so I told the service clerk that I ordered a shower door and needed to pick it up. She advised me that my door was not in stock yet.
I advised that Antonio advised me it was in and she advised that it was not. I asked for a service manager and waited approximately 15 minutes. I asked her again and she stated he was with another customer. I left and stated I will be back to pick up my shower door due to I had a prior engagement I could not be late for. The fifth time coming to Lowes to pick up my shower door, I was advised again that my door was not in, I advised her that it was in and was called several times (3) by Lowes representatives on how my service was with my shower door. She then told me it was in and that she was calling someone to pick it up and bring it to the exit doors.
I advised her that I was going to my vehicle to load the items I purchased at Lowes that day and would be waiting at the exit doors for the shower door in my vehicle. I loaded my purchased items for that day and drove by the exit doors to load my shower door. I was there 10 minutes; I went back in the store and asked the service clerk if they were getting my door, she stated they were. I went back to my vehicle and waited at the exit door. I waited 20 minutes with no contact, I went back to the service clerk where I observed my door on a dolly in front of the service desk and both employees were talking about an off work experience laughing and cutting up.
I observed the service clerk texting on her cell phone; I asked her that I was waiting outside for my shower door? She stated no, you have to sign for the door. I asked her why you did not tell me that prior to me waiting 30 minutes for my door outside. She just looked at me and said you have to sign for the door. I finally received my door after 5 attempts and very poor service. I am a loyal customer of Lowes and this is unacceptable service, this is not the first time my service was extremely horrible. I also got to see the employee’s underwear that loaded up my shower door because his paints were down below his waist. I have a daughter and this is not the things I want her or me to see when I go to a retail store to purchase items. I’m very disappointed in the quality of service that I’m accustom to at Lowes and seriously considering finding another business to fill my needs for consumer products.
Today between the hours of 2 pm and 4 pm I select an item I wished to purchase and carried it to the checkout in the garden dept. Before I even reached the checkout counter the checkout girl told that had better have a sticker on it. When I got to the counter low and behold it did not. Then she told me I would have to go back and get the number. I said okay set the item I intended to purchase against her counter and walked out. I do no take orders from cashiers. If that's the new attitude and policy of Lowe's I will not do any further business with this compandy. The Lowes store in question was in Crestview, FL. The item I was going to purchase was an ABS general purpose tub. What if anything is Lowes willing to do to retain me as customer.
I went to your store, store 1659, yesterday because I wanted to get the hardware to hang a 60 lb. mirror. A young man by the name of, Nathan, assisted me. He was charming, imaginative and sold me all the wrong items I needed to hang my framed mirror.
The wire he sold me does not crimp and cannot be tied. I mentioned mirror wire but he said this product he recommended would work just as well. I trust the Lowe's service people; they are suppose to know how-to do projects, right? Well, that was a waste of $5.20 and a big waste of time (Item 348151 or 348161, unclear on the receipt, but it is galvanized if that helps)
The safety brackets I hesitated on but I have to tell you, Nathan is very persuasive. I mentioned D-rings but he didn't know what those were and neither did I, but I did read on the HGTV website, I needed D-rings. He showed me a picture hanger kit but no way that would work on a 60 lb. mirror. I told Nathan there is thin plywood on the back and just a little bit of the frame is showing. How was I going to pound the little nails onto the frame and backing when they are not even? Well, Nathan said,"This is a very delicate thing." So, I went along with it and those safety hangers/brackets are not going to hold and I spent over an hour pounding delicately to get all 6 of them attached to the back of the mirror. I needed D-rings!!! Another waste of time and money--$11.88 to be exact. (Item 127495)
And the screws and anchors are just too big and bulky to hang anything on them. I cannot use them but I opened the box and tried it because Nathan said, use these, they'll work great and I won't have to worry about finding studs. Another waste of time and damage to the wall at the price of $3.28. (Item 326632) You are kidding me? A purchase of $21.73 ( with a $1.37 in tax
included) and not one item was worth the money or the hours of work to hang this mirror. I trusted your company to have people there who will help me, not sabotage me. You need to train this young man. He is a great salesman but he knows nothing about hanging framed mirrors.
I want an apology. I lost nearly 22 dollars I don't have to simply throw away. I cannot return any of the items because I trusted the knowledge of a Lowe's employee with this project. Can you resolve this situation monetarily for me? I feel cheated, I used up hours of my time and money taking advice from a really nice young man who steered me in the wrong direction. I have to admit, I am furious.
How can I ever trust another Lowe's employee to help me with a project in the future; I just don't think I trust your store
anymore although I am on the fence with this issue as I have had wonderful people in the past help me successfully.
Please let me know if you can assist me today.
Bought it. Beautiful. Leaked from day 1. Reworked it and silicone and caulk and even fiberglass repair kit. Still leaks. It is in the design. Hate this thing. Poorly made and Lowes puts in out on display like its royalty. Also, every review at their website says this shower is a pathetic joke, wish I had read them before I bought it. Just once I wish Lowes would stand by what they " promise ", I dropped off a snowblower for repair. Was "promised " I would get in back in about 7 days. Ok, so 7 or 8 or 9 days later, you would assume that the work is done and ready for pickup.
Well, I called 5 days after I dropped it off to see how the repair is going and I'm told that it hasn't even gone out for repair yet. As a matter of fact, it isnt going out for repair for 2 more days. I should be able to pick it up on or about the 25 th. Of the month....( 14 days after I dropped it off ). Letme say this, I don't care that it will take DOUBLE the time "promised"... I care that I was , mislead at best or lied to at worst.... This is strike 3 for Lowes. As I type this, my Lowes credit card is going through the shredder and I am going to re- new my HomeDepot card..... THE END
We were in Lowes on Sat. March 16, 2013 to buy a couple of boards and legs for a swamp cooler, when we reached the front of the store to check out the only registers that were open were self serve. We went to the counter and started to proceed with our purchase and we had a problem with the check out, we couldn't find anyone to help us take care of the issue no one in sight, we ended up leaving our purchase and going to Home Depot. If you are going to go to complete self serve you should make the public aware of this and you should have an employee in the area to help your customers, as for me I'm finished with Lowes you won't get anymore of my money or business.
I went to the Lowes Store in Sevierville, Tennessee, to buy a case of male and Female 20amp 250volt, plugs. there were several types of male plugs in 20amp , but there were no 20amp female plugs, I asked a lowes employee where they were at and she said they had discontinued some of the products, she called a store Manager named Tim to come back and see what they would have, he came to the isle, was very rude, said they were discontinued and if the City wanted any they could go to Home Depot up the hill across the road. Thats what I did, I buy several thousands of dollars of products for the City of Sevierville Water Dept each year, I will move all my business to Home Depot and will tell the other departments of the City what happened and to move their business also if this is the way Lowes now operates.
Purchased a lawnmower from Lowe's. This lawnmower is a 26 HP riding lawnmower that is less than a year old. Bought the best most comprehensive warranty they had. Lawnmower has been constant problem. Tried to cut my grass 9 days ago and it would not start. Called Lowe's and they came pick it up to "repair" it. Well it had caught on fire in the electrical area .
I want a new lawnmower. But anyway, they choose to repair this one. I called yesterday and it is sitting in the store and never even left to go to the repair facility. I asked if someone could cut my grass which is Now rediculously tall. They've had to cut my grass before because this lawnmower was broken. She said that she would see and get back to me. REALLY???
I witnessed on more than one occasion the store manager Ray at store 2401 buying beer and then drinking it in the lowes parking lot then returning to work. i personally think this is unacceptable. The lady Kathy in the same store, in the paint department treated me with no respect and was using vulgar language and called me stubborn and asked me if i was ignorant. im not sure but maybe i was asking too many questions but all i wanted to know were the answers to my questions about the paint that i didnt understand. most of the people there are great but these two really are surely not professional.
my delivery was not on time .I paid for deliver and installment and was not satisfied .They left my 80 year old mother merchandise outside since they cannot install it . I'm highly upset with what these arrangements were i think it is bad business for lowes, and i think that someone needs to be aware of how there clients are being treated by whom ever they installers are please do your homework on these installers because they make your business bad. My family and friends on facebook agree with me back to home depot we go and i'am considering a refund if that's how you guys do business. I'am also contacting the BBB for futher notice. My mother looked out her door allnight trying to watch her merchandise what ashame why did'nt they put it inside the house.
Bought paint from Lowes and got 2 gallons of weathered oak. Painted back of house and needed more paint, so went to get 2 more gallons and it was a completely different color. after having to repaint the whole side of the house to match went and got a 5th gallon which ended up being the original color we started out with and now have to waste paint, time and money to fix it. Whatever policies they have on mixing paint needs to be fixed because it's wasting peoples time and money. Started out only needing maybe 4 gallons to paint the house and now by the time we are done we will have gone through 6 gallons of 39 DOLLAR PAINT!! One would think when you order THE SAME COLOR it would be mixed THE SAME COLOR EVERY TIME. How many different shades of weathered oak is there? Come on people get it right. How many times do we have to go over each part of the house we paint just to make the colors match...turned a 2 day job into a week job just going back and forth and back and forth with each gallon of paint mixed a different damn color. THE SAME GUY mixed our paint TWICE and both times was a different color. You people at lowes reading this? come to the house and look at this crap. It's worthless and we are never spending $39 a gallon again on Lowes paint. Should have stuck with WalMart. 1315 s brite springfield mo, come look at this crap
On Sunday 11-04-2012 I went into lowes to order doors, since someone had already came out to measure, and the service at lowes in shawnee is terrible first I was the only customer, and he seemed to have no idea what he was doing. Then after ordering doors and storm doors, 4 total, there as a problem with the size, and he advised he would call the mill on Monday, and call me on that day to give me the information on possible other doors. Well no call of course, then I find out the person that was to call me was off for the next two days, so he knew he was going to be off the day he was supposed to call me and he promised. I called for the manager of course they can't be found, and then I ask for the district manager and they gave me a number and lowe and behold it was a bad number, what a joke, how many other go to lowes and have this problem. It is not like we did not have money or was trying to get a special discount, we just wanted some doors installed. Terrible service, managers have no idea what is going on, and there is no one to call and complain to, so go somewhere else in my opinion. John Eickhoff
On November 30, 2012, I placed a special order for 18 pieces of Wall Empress for a price of $8.63 each at the El Centro, CA Lowe's Store #2550. On December 6, 2012, I received a call that my special order had arrived and was ready for pick-up. At approximately 11:00 a.m., during my lunch break, I visited Lowe's Store #2550 to pick up the items. After waiting approximately 40 minutes for the order to be given to me, I had to return back to work so the cashier apologized for the wait and told me that she would have the order ready for me in the front so that I could pick it up later that day. I agreed. In the afternoon, I returned to the store to pick up the order at approximately 4:00 p.m. Again, I waited for roughly another 40 minutes for the order to be delivered to me, since it had not been left ready for me to pick up as I was told earlier that day. As I checked the order for it to be correct, I notice that more that more than half of the pieces were either broken or missing a piece. I spoke to one of the managers by the name of Tanya and told her that I needed those pieces as soon as possible. She said she would call the vendor to arrange for the pieces re-ordered to get here as soon as possible. She also told me that I would get a call the following day from either her or the employee who took my order. The next day, I did not receive any call from either.
On December 10, 2012, I again visited Lowe's Store #2550 to inquire about my order. After one of the employees investigated what had happened to my order, she contacted the vendor and informed me that the pieces were not in stock and that the vendor could have the available until January 8, 2013. Since I am remodeling my home for the holidays, I told her that I could not wait. I asked her if the pieces that I had previously seen on December 6 were still available. She checked and had the pieces brought to me by the store manager, Mr. Chris Jones. I looked through the pieces for several minutes and due to my urgency of finishing my home's remodeling for the holidays, I had no choice but to accept them. I asked one of the employees if I would get them at a discounted price. Mr. Jones was contacted by the employee and informed me that he would give me a 10% discount. Due to the extensive damage of the pieces, and the fact that I had gone through a very disappointing experience with Lowe's customer service, I believe that a 10% discount was not enough to mitigate the bad experience. Furthermore, I don't believe that a 10% discount is enough to retain business. I suggest that the employees should receive more training on how to address these type of situations promptly, follow up with the vendor and inform the customer, and a the store manager should be more persuasive to retain business and maintain customer satisfaction at a high standard.
We bought several items including French Doors and drywall. We wanted it delivered. First they said their truck broke down. So we were to try to get it ourselves. I am a senior citizen and can't pickup items, so we arranged for a delivery and paid someone money to be at our house to help. lowes never showed up and did not call. They said they couldnt deliver because their man was sick. They didnt care about any service so I CANCELED our order. There was no satisfaction at all. They couldnt guarantee any deliveries. We will shop at Home Depot from now on.
I asked lowes to install fence in my backyard, through buza construction at 8557 long leaf trail, liverpool ny 13090, was done by the end of july, gate was loose , begining of november 2012 gate is broken in pieces by wind ( the only one in my neighborhood, makes you wonder? about the quality of installation),,, I notified lowes buza construction guy came ,,,, all at the begoning of november ,,,, and the whole thing is not moving for 5 weeks nobody called me about when repair is going to take place ,lowes waiting for buza construction to let them know about repair items needed , buza has not called them yet, me calling buza and lowes 7-8 times , i need to store my stuff in the backyard , before snow hits really hard. all what i get is we will call you when stuff arrives for repair at lowes , and today i knew ( 12/8/120) that lowes has not ordered the stuff yet, little over 5 wks now we are at ground zero, I talked to supervisor of clay, ny store , and nothing done or even orderd , I need the gate soon to store things in my back yard, before snow heavily hits,
interestingly winter time is not a busy season for installations in central ny , all what i keep getting from lowes repeated phone calls about customer satisfaction surveys ,,,, hasseling ...surely i am not satisfied with survice at all besides nothing is done at all for my warranty , repair in the time i need the gate repaired
I bought a Husqvarna chain saw form lows, The first time I used it, It would not oil the chain. I had it apart several times , I took a paper clip put a little hook on it to see if something was lodge it the tube that fed the oil there was nothing in side the tube. So I called Lowes about getting it repaired she said it was under warranty. when they called me to pick it up they said the charge was 6800 because it was stopped up with saw dust. that is an outright lie, because I cleaned the tube out mu self. So they will tell you any thing to get your money. I called Husqvarna to complain they said the tube stops up all the time . I had a sthil chain saw for 20 years it never happen one time with the sthil.
Today I went to Lowes on the Carlisle Pike in Mechanicsburg Pa. I asked for a veteran discount and showed my DD-214 (discharge papers) and a document from the Veterans Administration showing that I am a disabled vet.
Yet those documents and a drivers license were not enough to get a discount. Whatever they were looking for was not given to us in the 60's. Those 3 together are enough to get a vet into the American Legion and the VFW.
Lowes will never see me again and I will discourage everyone I talk to about shopping there. I am -
Tom Rizzutto
Dear Lowes, We were at the Homestead FL Lowes and decided to purchase a washer and dryer. Mr Jose Lopez made the sale and he was pleasant. He promised a Friday delivery date. We were going to leave for our home in Chicago but decided to extend our stay in until Saturday for the delivery. On Friday we received a call from Mr. Lopez that the washer would not be here until Sunday. We extended our stay until Monday. On Tuesday the delivery was made. The dryer had a small dent / scratch on the front panel but not wanting to delay our departure even further, we decided to live with it. The unit was installed. Since hooking up the dryer is a bit tricky we had them test the dryer. It was working properly. We gave the installers a $12.00 tip.
He gave me a bag of parts that he said we did not need. Not five minutes after the installer left they were back. The "leader" said he forgot to turn on the water. Since the washer and dryer are stacked they had to pull out everything. Not a small job. The "leader" did something with the water shut off valves feeding the washing machine. They re installed the washer and dryer and we had them test the dryer again. It worked fine. Shortly after they left we attempted to use the washing machine. It was not getting water. I called Mr. Lopez who was not there. I spoke to a Mary Rodd who was interested in helping me. She turned me over to a gentleman, I think Dave. He told me that this model uses very little water and I was just not seeing it in the window. He suggested we let the washer go thru the full cycle. We did. The clothes were as dry as when we put them in. I called the manager Annette. She said the earliest she could get someone out to look at the problem was Tuesday.
At this point we had to cancel two long standing doctor's appointments. On Tuesday a man showed up. I was not here. He pilled out the stack. He found the problem. Both the hot and cold water valves were turned off. He turned them on and the washer started to fill with water. At this point he shut down the washer and proceeded to hook up the dryer. He completely mangled the dryer vent. He told my wife I needed to buy some "new fangled" dryer connection at the local hardware store. He left the unusable washer and dryer in our hallway. I went to the hardware store and they knew nothing about anything more up to date than what I had. I purchased the the same parts parts your man mangled. When I went to install them the drain hose from the washer fell off. It was not clamped and there is no way it would have held thru a full wash. The apartment would have flooded. Other than the registration card for the washing machine there was no owner's manual.
We downloaded the pages we needed and it clearly shows that there is a clamp required to attach the drain hose to the washer. The bag of parts the fist installer gave me, that he said I did not need, turn out to be the leveling legs. There is no way to level the stack. Being 75 years old there is no way I can remove the washer and dryer and correctly install the leveling legs. Lowes owes me something more than the $12.00 tip I gave your agent. Now that I have cooled off and can intelligently discuss this, a $200.00 Lowes gift card seems about right for my troubles.
I ordered on line a 30 gal mobil hot water tank on 1/14/2013 order #294649806 reson being that our local Lowes only carried 40 gal and I needed the smaller gal. The exspected date of delivery to our local Lowes will not be until 1/29. I spocke to the custumer care and she called the vendor and it will not be shipped for several days and will go to distrbution center then be shipped to our Lowes. I have ordered on line before and have been pleased with the speed in witch things get to us this is a inconvenience and creates problems for the contractor and very disaponted ther is no way to speed it up. I will be reconsidering my buying in the future and purshase at other soruces.
buying about 800 sq ft of floor(laminate) home depot had a special for a whole house on installatio for 497. (any laminate) I went to hD and got them proof. they would not price match.............what happened to match plus 10%. pluse it is on their web. HOME DEPOT HAS MY BUSINESS NOW storenwas in Springfield ,Oh store manager Dam0n Bradley
On Oct. 11th 2012 I applied for a position with Lowe's at their Store Kiosk close to my home. After finishing the application process, and Assessment test, I was called and e-mailed for an Interview. At the Interview I was told they would know something by the end of that week. I contacted them at the end of the week, and was told they would know something the following wed. I again called the following Thursday, and was told it would be the next week. after doing this for about 4 weeks I received an E-mail that told me they had hired someone for that position at that location. I tried to get on the site to apply for other locations but have kept getting rejected on their site, and kiosk. trying to call these people in person is a night mare as well. they use automated systems, and want you to log on through the site. IT DOES NOT WORK! when you get to an actual person, they screw you around and have a hint of condescension in their voice. They have given me different numbers to call, all of which start out automated, and then you have to leave a message, but they will not call you back. My next step is Better Business Bureau, and wage PR Campaign against them that will make their American Muslim nightmare look like a picnic. It really Pisses me off that no one calls you back, and they will tell you someone will e-mail you in about 2 days, I will not hold my breath.
4 Month ago I bought a Gas Wall Heater, when I unpack it there was some noticeable rust on one side and the paint alredy pealing of. Returned to store...no apolage. wasted time.
3 Month ago I bought a sump Pump. It was rusted at the at the screen and had dried up leaves in the strainer...again wasted my time with Loew's.
3 Weeks ago I bout a Sump Pump check Valve which had all the hose clamps missing...again wasted time.
Today I bought 2 moen Cardriges for a faucet one of the cardridges was used and it was not even a moen. this is the las time I wasted my time with Lowes...
I have a plumbing business and can not afford to lose anymore time or wasted time with Lowe's. So from now on I will look for a supplier that cares about their customers. Thanks Wolfgang Zeisig
I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.
I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasnât his fault that the sales person misled me about installation and he couldnât âjust send someone who was hanging aroundâ to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.
I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.
In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.
I purchased 2 Maytag Cetennial Washers & a Centennial Dryer less than two years ago, plus other appliances from Lowe's. a repairman told me today that a Control Board went out in one of the washers. It's costing me $270 parts & labor to fix a machine used in a two person household. Never again will I buy a Maytag product. Neither Maytag or Lowe's will do anything about it. I will never buy another product from Lowe's unless they make this right.
I already talked to the manager of the Azusa California Lowes, not that it will do any good, but our kitchen remodel is going on 3 monthes now, one cabinet damaged in shipping twice, then the contractor realized it was the wrong size cabinet! I don't feel any sympathy or concern from the store or contractor in this situation. No one acts like they really care, or that they sympathize with us because it is holding up a lot of things needing to be done. Needless to say, we are talking about a very small kitchen. I would hate to see how long it would take for a large kitchen.
I won't go on about how upset we are , because I know it won't do any good. I just want to say, that I am going to go on facebook to tell everyone I know, never to go through Lowes for a remodel. I have been posting our misfortunes with our kitchen for quite some time. For anything else, we will be going to Home Depot.
This complaint is on a person named Karen at the return center at the salem, Oregon Lowes I was trying to return a faulty graco magnum paint sprayer part #257025 she was rude, loud and basically called me a liar I did not have my receipt but that's no reason to be so rude I never hardly return items but this was a good size purchase and it did not last very long at all. I would not talk to anyone that way the item was not refunded or return for another what good is a warranty then .
I am an honorably discharged Vietnam vet that served consectively 4 yrs 10mths and 8 days on active duty yet a DD-214 which every service man receives at discharge that shows this service is not good enough for these assholes. I can't receive my vet benefits or get an ID because i "make too much money". That is the only reason! I am a tier #8 according to the VA which makes me inelligible just due to my income. Even with 3 dependents in college my wife (her income shouldn't count) and I can't make over about 45-46K to qualify. When explaining this to a Lowes mgr, he treated me as though i was lying to him or was crazy or something and didn't know what i was talking about. Yes even though i make over 3 times the allowed amount it simply isn't fair and just because i'm not sitting at the beer joint or panning on the street corner and have made something resourceful of myself, i can't qualify.
i know for a fact that if lowes has a product on clerance you can get more money taken off 25% up to another 75% off what the price is listed for.now me and my fiance fix up houses to rent and or sell and we buy a lot of stuff there and last year i got all my tile marked down from 55cents on clearence to 12 cents so my point is lowes does this a employer is the one who told me about this and today i went and had a whole bunch of xmas sttuff i wanted to buy.
but when i asked the cashier told me no so i asked her if she would ask a manager b/c i know they do this but the manager on duty told me i was lying pretty much that he has never heard of this and no manager would mark down a product anymore than it already is. so i put most of stuff back that i would have bought and was unsulted on top of it.
i dont appriciate being told that i dont know what im talking about or im making this up to try and get more money off who wouldnt try and get more money off if u know u can.and i know i should of been able to.thank you. and hope something is done about this
why i wont buy anything at lowes. iwas embarrest when i presented my driver license for a military discount. lowes told to have it put on my lisence and now wont honor it . home depot will .i was treated like a begger i never ask for a discount they offered it. then i purchased ceramic tile in alliance ohio store , they didnt have enough in stock as it was discontinued. they checked several stores and found what i needed 25 miles further away . after traveling 25 miles they didnt have it . they called 5o miles away and they had it at almost 4 times the price i paid in alliance .when i asked why i was told its in another district. after working for 30 plus years in retail i never heard of something being discontioned in one district and not another well now you know why ill be shopping at home depot from now on . thank you for your time......Richard Sabina
This year I spent over $1000 at lowes. I saved $100.00. I am not retired from the military but served four years active service, with one year in Vietnam. As other Veterans, I will cease to do business with Lowes. I have already notified my extensive family and friends, the lost business to Lowes will be exponential. I saved $100.00 but I estimate Lowes will lose over $10,000 in business per year.
I have spent over $10,000.00 dollars in the last 8 months in the Lowe's in Sierra Vista. Most was in the since April of this year. I purchased kitchen cabinets and countertops, remodeled two bathrooms, purchased all my kitchen appliances, refrigerator, stove, dishwasher garbage disposal. I have purchased 65 boxes of vinyl flooring at $48.00 a box. I purchased all my valspar paint to paint the complete interior of my home.
I went to buy a freezer and asked for a 10% discount which would have been a whopping $18.00 and the management Todd and Chris both refused to give me a discount even though their on the floor employees were aware of how much I have purchased and tried to explain that to their management. They stated that they were not authorized to give a 10% discount unless I found the item for less at "Home Depot".
I cannot believe that Lowe's would not authorize their management to make a common sense decision and lose a customer for $18.00. How do you get a hold of the Lowe's complaint department other than make a phone call?
I have a lawn mower i bought last may did not use until aug. i call aa lawn mower repair person to come out my home inWatertown NY found out the mower has now spark to it and is leaking oil does not work at all i wanted to replace it with a better model which the sales man was trying to help me do the store manager heard about it left the store in cchrge with the ass Manager and he sent me on a wild goose chase lol I was on the phone to corp for three hrs i am exhuasted I am 67yrs old and went though a terrible day .I have over the yrs spent so much at the lowes here and in Jacksonville Fl where I lived b efore i moved here .I wanted to up grade to a better lawn mower I begged someone to help me . To be read a form letter . i will go to the Governors office i will not rest untill somone care thank you for reading my complaint Natalie Chasin 315 681 6187
Bought a generator 2 years ago ever sence it was new it would not start or it started hard took it back 2 times last year and was told all was good. End of the year it would not start took it into them and they could not find any information on it so it sat for 3 weeks till i called them. When i called i was told it had no warrenty and had to get it fix on my money so i called the company and was told it was still under the two year warranty and should be fix for no charge. So after a week of this thet send it to some shop and now they tell me it had bad gas in it and the carb had junk in it and i had to pay $65.78 to get it back i told the guy who they had fix it the gas was only 4 weeks old how could it be bad he then tells me that gas is like milk it goes bad in 4to 5 weeks. WHAT KIND OF BS IS THAT. So now the storre tells me well it is something we do not carry we only got them because we needed them when all the power went out and we do not have to stand behind the warranty MORE BULL SH** so what can you do for me
I was in the store and I overheard to women talking. They looked in my direction but did not offer any assistance. Her name was Lisa and she was talking about her and a guy in the garden department dating. She said she knows she is breaking company policy by dating "Eric" but she can not help herself. These ladies were totally ignored me. When I approached them for help they walked off. This happened a week or so ago. I will never shop at the Marrero Lowes again. I had my grandkid with me and was disgusted at the type of conversation I over heard and at the level of service provided.
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