I ordered my order online at 1:00pm because my wife takes her 30 min lunch break at 1:30. i get a confirmation email at 1:02 pm saying that the pizza should be here in 30-40 mins making it no later than 1:40pm. At 1:50pm still no sight of the pizza and wings I ordered i call the store I placed the order at for them to tell me “oh its on the way I’ll call the driver.” Ten mins later STILL NO PIZZA! At this time it is exactly an hour after i placed my order making the pizza 20 mins later than the time the store told me it would be at my house.
Received an email that Papa Johns was going to give away a free pizza and 2liter of Pepsi Max if the coin flip was heads. Well it was heads and the local store acted like they had no idea what that’s about and I tried calling online customer service and they have turned off their phones. That’s horrible customer service, if you say something then you had better be able to back it up! If this problem doesn’t get addressed then you will loose a customer and I will continue to slander the name.
Went into papa john at 5:43 am eastern time and ask for three slices of pizza with only cheese due to fiance eats dairy and animal products . The manager said they couldn’t do that . So to continue I stated just give me a pizza with no cheese , however I am a vegetarian that cannot eat or drink lactose products or animal products , lactose products makea me Ill and irregular breathing . When I had gotten pizza and gotten home and began eating fiance said it has cheese on pizza , I immediately called papa john and ask for manager , I was kept on hold 16 minutes . The store manager of store #564 refuse to give me the sales clerk last name however gave me her first name ,he stated for security reasons .
to our customers I have worked at papa johns for awhile now and i will tell you that the del charge you pay does not go to the driver! and not only that we use to get two dollars for any order over 50 and four dollars for any order over 100! now the owner thinks cause his pockets are not filled enough it was a good idea to stop this! now the cutomer was not charged for this it was a company thing! but again the little man is screwed! papa johns does not care for its employees or there customers! it is a shame that the owner of the papa johns in paducah ky can vacation all over the world then return and screw the employees over to pay for it!
I called the mt. zion store on 10/11/11 an ordered a pizza with two toppings it was within the special hour $7.00 for the large pizza and $2.00 extra for the two toppings. After arriving at the store your manager Stacey said that the special did not apply and tried charging my daughter $13.97 for the pizza,which we should have been charged $9.00 for the pizza. I called the store back and ask why my daughter did not get the special discount was told that she did not ask for the special and therefore was not given the special.I was the one that ordered the pizza and should have been given the discount. I am thoroughly upset with Papa John’s for this reason and it makes me not want to order again.
Its been awhile since I’ve ordered from Papa Johns in Longmont, CO. I placed a delivery order online. After an hour I called around 7:10pm to check on how much longer it would be. I was told the driver had left the store at 6:30 and had one stop before me. At 7:25 I called again since they said he’d be there any minute last time. Supposedly the driver got lost and called to get directions. The driver mustve been driving around for a long time lost before he bothered to call. Never has anyone ever had a hard time finding my house. I mentioned that my pizza would have been in his car for an hour.
i placed a delivery order on october 7th at 11:54 pm..my pizza never showed up, i called the resterant..and the manager said they “were closed” i asked him about my pizza and then he said “they lost my order”..the manager then said it was free and to wait another 40 minutes..it is now 2am..and no pizza, and noone is answering the phone at the plymouth, indiana papa johns..i have “loyally” been a customer at that paticular papa johns for 6 years, but not anymore..i distinctly remember about 3 years ago something like this happening to me once before, with the manager then calling me a “liar”..im done! I honestly hope papa johns goes otta buisness because nobody (in my opinion) should do buisness with someone who treats their customers like shit! Thanks for nothing..
Tags: (pizza never delivered, order taker at papa johns)
I just tried to order a pizza from the Salem, Ohio store on E.State street at approximatley 8:30 P.M. on Monday June 20, 2011. First of all I was put on hold and I finally hung up and called back to be put on hold again! The lady finally answered the phone and she knew nothing about the specials I asked her about…The 1st. special I asked her about was the 3 topping large pizza for $7.99 she said that they only had a 1 topping Medium pizza for $5.99. While on hold they advertise any large pizza for $11.99. She said it would be $15.99.
First of all, my family loves papa johns pizza. They were running a special either a sausage sensation or a tuscan six cheese for $11, but I have just myself and one child at my house so I ask the girl for a 1/2 sausage sensation and a 1/2 tuscan cheese because I love sausage and my kid loves the cheese. Now mind you the pizzas are made from scratch and 1/2 and 1/2 indgredients doesn’t seem like a big deal to me but I was told, “yes sir we can do that but we can’t discount the pizza it will be $16.95. I was insulted, to the point I vowed to never buy another Papa Johns pizza again and thats about 100 a year total.
A few weeks ago I complained about the services in the Bakersfield California Papa John’s store. Today I got a response from an ex-manager that received the complaint, and he left the company in 2006. Wow you guys are really up to date on your managers. I will post his response: Thank you for taking the time to email Papa John’s Pizza store #3027. I understand completely how you feel. I have long since left the company and I got your complaint emailed to me. The New management is the owners son who has run the business into the ground.
I ordered two cheese Papa John’s pizzas for my family including grandchildren, waited over an hour for delivery and received one with (yuck) anchovies, which made everyone want to vomit. I called and was told it was going to be a “very long time” before I could get another one delivered (it was already 9:30pm), but I said yes, the grandkids are hungry! I asked for the Papa John’s manager and was told he would not come to the phone, and the person that I talked to couldn’t hardly be heard, mumbled and slurred his words, I’m hoping they know how to wash their hands when handling food.
I called on 5-27-2011 and spoke to young lady working at Papa John’s. I asked her if I could use a coupon that I printed from off line. She said no if I printed it from off line I would have to order off line. I explained to her that this was very inconvient for me not to mention that I am 6 months pregnant and really did not feel like going online to place a order. She again replied no. I asked her if I could speak to a Manager. Scott Needling who stated that he was a GM then told me no that he was not going to do that. I told him that I know it could be done b/c I have had a Mgr do it before.
The Papa Johns in defiance ohio treat anyone who isn’t family like they do not matter at all. They don’t hirie women verey often an when they do the boyfriend of the manger trys to get them in bed. an if ur a girlfriend of a man that works there he trys to get you in bed. an they will show up at ur house if u don’t answer the phone to get u to come in but they never want to cxover for u if ur sick. an when ur not family they make u come in no matter what is wrong with u. They have no respect for anyone and they don’t let u use the ac when it is working.
On may 2nd 2011 my family ordered 2 pizza’s from the Papa John’s store in Independence. We get the pizza home and i had to spit it out it was so bad. I called the store and the manager on duty could barely speak to were I could understand him, I told him the cheese pizza was terrible and he said come back ill make you a new one. I then explained to him my wife had already went to Little Caesar’s and got different pizza. The manager kept insisting on me coming back to get another pizza i denied that action asking for a refund not wanting to drive 20 minutes across town to get another pizza when we had already crossed over for it the first time.
I placed an order from Papa John’s totaling $26.80. I typed in the “Instructions to Driver” box “Please have change for $50 bill.” The driver arrived and said he did not have change because he was not allowed to carry more than $20.00. I had planned to give him a tip of $3.20, making my change an even $20.00. He said he carried $20.00…where was it? He wanted to give me nickles and dimes. I told him to take the pizzas back! On another occasion, the driver told me he carries NO change at all! Fortunately, I had close to the correct change, but still ended up tipping $1.00 more than I should have.
I ordered a $12.00 pizza and ended up paying $17.64. I expected to pay the tax on $12.00 but they also added a $2.75 delivery charge and they also charged me sales tax on the delivery charge. THEY NEVER ADVISED ME OF A DELIVERY CHARGE! I tip the driver two dollars and find out I have already been charged $ 2.75 for my delivery. When looking closer, I noticed that the receipt has a statement of: Any delivery fee charged is not a tip to the driver. Please reward your driver with a tip for outstanding service. Why is Papa Johns charging me a delivery fee if they are not giving it to the driver.
I had to go to Papa Johns on a very rainy night looking for pizza. First, I called an order in and the girl who answered the phone talked so fast, I couldn’t understand what she said. When I asked who I was calling, she said, “Hello, Papa Johns” then started laughing. When I arrived, no other customers were there. The Papa Johns employees looked like maybe they were family, and didn’t want to stop what they were doing to get my pizza. What ever happened to respect? The older woman and a young girl started talking in a foreign language and both looked at me, like I was a joke or something. People like that should not be running such an establishment if they don’t know how to treat customers. I will NEVER order from Papa John’s again, period.
Tags: (papa johns complaints customer service, papa johns customer service complaints, papa johns customer complaints, papa johns problems, papa john\s customer service complaints, papa johns complaints, papa johns customer hotline, pappa john customer service)
I called in an order for Papa Johns on Feb. 6th, 2011 around 5 pm and they said it would be ready around 6 pm. That was fine but when I got to the store it was at least 50 people waiting in line. I waited over an hour. I know this was the day of the Super Bowl but they should have accommodated for this. There were people who had e-mailed their orders in at 1 pm that day and were still waiting when I left. The store I am referring to is Papa Johns on Timberlake Road in Lynchburg VA. My first thought was to go to Pizza Hut but then I thought I would try Papa Johns. This made me not want to order from your store anymore.
Papa John’s Won’t Deliver
Feb 01
Yes I understand it’s a freakin’ blizzard outside and all over most of the country right now. Most of us are trapped inside and need to eat! I called papa john’s because they delivered a coupon for pizza in the mail. Ok so the mail gets to my house but they can’t deliver a pizza? Thanks papa johns! I called the nearest location and the girl asked where I lived (which it’s like 5 minutes away), and she said they weren’t “going there”. Ok so if you won’t bring me pizza cool but when I call you better tell me as soon as you answer that you aren’t open for business. Quit wasting my time, they got all my info, my order, my credit card number, just so papa could turn me down.
Papa Johns Delivery Drivers
Dec 27
I phoned in a Papa Johns order for an XL, 2 topping Pizza. I didn’t have time for pick up at the papa johns location near me, so I asked for delivery so there wouldn’t be any problems. I gave my son more than enough to cover the cost in case I was on a business call and said several times to get at least $10 dollars back for the change. I knew the total and had added in a few bucks for the tip, but only had 20′s to cover the cost. After 2-3 calls for directions, the papa johns pizza was delivered and the driver took all the money from my son and said “thanks”. He then left when I asked for the change my son said he took all the money and left
Tags: (papa johns problems, papa johns delivery driver review, customer comments on delivery drivers, problems with papa johns, papa johns scam driver, papa johns driver instructions lol, papa johns delivery drivers comments, papa johns delivery driver complaints)
