I purchased the usb broadband and a $55 top up card. I was reassured by the Virgin sales person that if it did not work, I would get a refund on both. I told him I was unemployed and had to be absolutely sure this would work because I am looking for work.
I bought my cell phone from Virgin Mobile about last August. The clerk swiped my credit card through TWO computers at his kiosk in the mall, then called a buddy of his in a different city with my credit card number–a total of three full charges to buy ONE phone. When I saw those two extra charges on my credit card bill, I called my credit card company and complained. Virgin Mobile’s response was to send my credit card company the ONE authorization I signed, then claimed that ONE charge authorized them to charge my card the additional TWO times for the same amount in each charge. It took about 3-4 MONTHS to get Virgin Mobile to reverse those unauthorized additional TWO charges.
My Virgin Simcard crashed in April of this year, and up to today, no Virgin consultant or technician has contacted me regarding this problem. After various phonecalls from my side I finally got a simswop done in August 2011, but when I received it, it was not activated. It took them until end of September to resolve this, but only after I finally stopped their debitorders from going off my bank account. Yes, all this time that I was not being able to use my Virgin simcard I was loyally paying my account, but no service! In the meantime I had to get a Vodacom simcard and pay extra pre-paid money to keep my business up and running.
We apply for a contract phone Samsung G… our contract were approved. After more than a month and a lot of phone calls we receive the phone ect via Courier. The promise was that we will receive in 7 working days. We have the phone almost for two weeks but cannot use it. Every time we want to make a call it said their is a call baring on. If you into the settings they required a baring pasword, that we don’t have. I wish there was enough space so that can tell you all the escuses from Virgin Mobile and their call centre regarding this problem we received.
I visited your shop in above city, this morning, explained the nature of the problem with my mobile phone (07722245087). The response i had from the staff was disgusting and very unhelpful. I asked someone to see if my mobile is repairable, or need to do something else with it. the respond i had your contract was finished over a year ago and there is nothing we can do about it in a very bad manner. Then i ask to see the manager they said he is very busy, did not even try to see weather he he was busy?. Then I ask to phone customer services, they said they can not use their phone between 12 to 1600?, they asked to go and use public pay phones if you want to get in touch with them.
My husband got three virgin mobile phones from Best Buy.Two LG rumors and a kyocera loft everything was ok in the Begiging a month ago i paid my bills with a credit card all three where approved for my payments two days later they shut my husbands cell off I called whoever I talked to witch I cannot understand anyway they would not turn it back on until I paid another fifty dollars.Here they tried to charge my husbands credit card six different times for the phones..Anyway He did not pay now he has Cricket and its way better no problems everyone speaks english cricket has very good customer service.
Well recently i bought a LG rumor touch from virgin mobile. Now at the beginning everything was great i loved the phone. Now its been 3 weeks since i got it and now im having trouble sending txts and im not getting all my calls, all calls would go right to my voicemail. And the internet is outragestly slow. So i have call virgin mobile plenty of times that im sure they all know my name. But evertime i call its the same thing, reboot and it DONT work. So im going to buy a new phone from virgin mobile. But just incase you do buy the LG rumor touch, buy online because they have the refunds and help u will need.
I am a new customer of Virgin. I bought the LG Optimus ($200.00) and plan-$40.00 month for 1200 minutes. Had to replace the phone 3 times in 2 weeks.(overheated phone, no internet) Customer service is not for customer complaints and problems. They told me to take the battery out, which didn’t help at all) Best Buy(where I got the phone and plan) was and is great at trying to help me. They even contacted Virgin for me. I called Virgin and could NOT understand much of what the girl said (all calls are apparently answered in the Phillipines and of the 8 I called only 2 spoke English partly understandable. When I ask to speak to the United States, they hung up on me.
Hi, My name is Yossi and I’m a Virgin Mobile wireless customer. I’ve been wrongfully treated by that company in so many ways. It all started when I bought the “unlimited internet access” plan for $40 a month in December of 2010 with great expectations. The card was amazing, we loved it for a whole of 2 weeks, then we read on the news that Virgin Mobile is changing their plan to only have fast internet for the first 5 MB and then slow for the rest of the month, instead of the unlimited fast internet for the whole month, from Feb 15 2011. In March, when we ran out of fast internet, my wife bought an extra $10 plan, which in itself is insulting because it gives you about 10 minutes of internet.
If there is an absurd, horrible, customer service, Virgin Mobile owns the worst disservices on records. In a month time of my new purchase of their LG rumor-touch phone, the Virgin Mobile Navigator stopped from working. The error on the screen says “Your subscription is no longer active. Please re-purchase the item.” Nobody at their customer services is able to assist with intelligent or logical suggestions or procedures. Virgin “advisors” (so called) are only able to reroute the call for assistance, to “higher levels” where,…ready for this? The new advisors, after asking for the re-explanation of the problem, just prepare a ticket and passes it on to another “escalated level” concluding with the line “somebody will take care of your problem within 72 hours.”
There was a charge on my credit card that I did not reconize so I disputd the charge and latr remember that my son had purchased $50.00 from Virgin Mobile for his computer. When he called to say that it was a mistake they told him it was fraud and he would need to purchase something from walmart He spent $60.00 and called you back and they stil said they would not activate his intrnet because it was a fraud charge. This is hot fraud. It was my mistake how do we fix this problem. I need virgin mobile or Walmart to please contact me or my son so I can verify the whole situation was a misunderstanding.
I purchased your Virgin Mobile mifi device with the intent of using it for school. Over the past month it appears that you have falsely advertised this device. For one, I was under the impression you could connect to the Internet with this device and that you had an unlimited data plan. After I bought it you revoked the Virgin Mobile unlimited data (my whole entire reason for buying this hunk of junk) and I have ever been able to successfully stay on the Internet. After timing it the longest the device will stay connected is three minutes. It literally took me over two hours to send ONE email causing a school assignment to be VERY late resulting in a lower grade.
I have been with virgin mobile just for over a month now .to day being March 23/2011. I was going to make some calls this morning I found that my phone had been connected so went to my local terminal where I went t buy the phone and signed up with them to find out what the problem was.This is what they told me because I changed the billing date. They make it look like I’m 114;00 in thew red that is what I have to pay to get my phone hooked up.I made me first payment of 80.00 dollars. I spoke to Chris in the billing department asked him if they could change the billing date back to the original date he says they can’t.
I purchased three Virgin Mobile devices and accounts. I have had far too much trouble with all three accounts since the day they were purchased. I assumed that in time things would work themselves out, but this has not happened. The 5995 phone became unworkable, and I have received a replacement phone. I attempted to swap it earlier this evening, but was not allowed to do so. I received a message that there was a ‘problem, ’ and I should call Virgin Mobile customer service, which is closed until 4AM Monday. Your customer service reps, when I reach them, are often uninformed and unhelpful. I solve this problem by hanging up and calling back. If I say I’m having trouble with an accent, I often find myself listening to another language. Real good service!
Tags: (virgin mobile customer service review, virgin mobile customer service)
I have been a Virgin Mobile customer for at least five years. I use Top Up from my phone $20.00 at a time. I have NEVER been charged sales tax until TODAY.I called Virgin Mobile customer NO Service for a reason and all they would say is ask your Government. What does this mean? Why can they not give me a reason for the sudden CHARGE. Very Dissatisfied Customer…..
Tags: (virgin mobile sales tax, virgin mobile top up, what does top up mean virgin mobile, virgin mobile top up cards, Virgin Auto Sales scam, virgin mobile avoid tax, virgin moble top up rip off, virgin top up card sale)
As I am emigrating, I submitted my letters etc to the Virgin Mobile retentions department for cancellation of my contracts on 1st April 2010. Now almost 2 weeks later I phone retentions and get told that they cannot process anything because I am 60days in arrears on my account! I spoke to Billing who tells me that the Virgin Mobile finance department hasn’t closed my invoices and gave me a reference number. It is negatively affecting my empirica score and putting me in a bad light to future creditors and I HAVEN’T DONE ANYTHING WRONG. I have paid my bills on time every month and yet Virgin has still sent my account to a debt collector with no warning and now this!
Tags: (debt collections virgin mobile)
I have recently taken on a plan with a new phone that simply doesn’t perform. It’s like using something from the 80′s. I have complained to virgin about this man many times with just a fob off every time. I am disgusted with there so called support team and suggest they bring it back to Australia where you get good service instead of some a country where the book is all that counts. The phils are like talking to robots. I will never renew any deal with Virgin again.
Virgin Mobile Bad Service
Jan 12
I’ve been a customer of Virgin Mobile for the past 2yrs and those yrs were great up until I decided to upgrade in Dec 2010. My upgrade Incl a R99 + 1000 free smses. Instead I received and was charged for R150 airtime and no free smses! Im so upset as I have been emailing and phoning in either to get no reply or told other unacceptable stories. On Monday the 10th Jan 2011 I received my new handset and once again called in I was told that the smses should be loaded later that day… still nothing I called in over the past few days still nothing today 12th I was told that they have no record that I’ve been calling in and that my new handset hasn’t been loaded ? come on seriously now? So my contract has been changed from R99 to R150 without my consent and no free smses wow what a dam service…
Virgin Mobile Doesn’t Care
Jan 07
Virgin Mobile have no interest in dealing with complaints. They do not provide an idiot proof or ease of access to an email address especially for complaints because they do not want to deal with them. Beware of their mobile deals. Even if you are a good long term virgin media customer they will do a credit check. First of all they will ask for your Virgin Media customer account number to verify who you are. Then they will do a credit check. If Virgin media has your address slightly wrong then you will fail a credit check.
First contacted to have Virgin Mobile service activated and phone number ported from another provider. Asked for a more secured SSN as part of the “Process”. They did not provide SSN and followed up with current mobile provider. They could not expedite request to transfer service. Then I tried to activate with virgin mobile online but that failed. Second contact to Virgin Mobile went more smoothly with NO MENTION OF SSN! Please be careful when you provide SSN information to contact centers that are not in the US. This information is harvested and sold by virgin mobile!
Tags: (virgin mobile activation problems, virgin mobile problems 2011, virgin mobile network problems 2011, virgin mobile activation, virgin mobile mifi activation problems, virgin mobile service reviews 2011, virgin mobile activation problem, virgin mobile network problems)
