Vodacom Complaints Continued... (Page 12)
643+ reviews added so far. Upset? Call Vodacom corporate: +27-8211I visited Vodashop Ghandi Square on the 28th of October to apply for an advertised promotion of the Samsung Galaxy Tablet p1000. My details were taken and forms completed, a credit check was done and i was advised that my application was approved and i should be receiving my phone in 3 days time. A week passed and i had not heard anything regarding my phone, upon following up i was advised that due to the ongoing Truck strike, my phone would be delayed. I continued checking weekly and on all occasions the truck strike was cited as a reason for the delay of my phone. I have today again followed up and i am being advised that the promotion was discontinued and i will no longer be getting my phone. I would like to understand how a promotion is widely advertised and sold to people only for it to be discontinued without proper advice to those clients it was snet to and without offering an alternative.
On Tuesday the 12th Dec I purchased a miro sim from Vodacom Customer Care at Greenacres. After about 1 hour i was told its sorted and i shud wait a couple hours for my sim to be activated. This occurred at about 16h00. At about 10pm I tried my fone & found that it wsnt working, called 111 & was told it is pending and that it can take up to 24hrs. So i waited all of 13th still with no activation. Today the 14th, 36 hours later i called 111 agen.
The lady told me that the system shows its closed so the sim shud work, i shud remove it from my iphone &reinserted it. I did this and it didnt work. I called back. the nex lady told me that i shud call activations at 0821945. I called activations and the nex lady took my sim details and while waitin 4 a couple of minutes i got cut off! So i called back, nex lady told me they dnt deal with it i shud contact the centre i bought the sim from!!!!At this stage i lost my cool..this lady put me on hold while she supposedly contacted the centre in PE.
Unsurprisingly i got cut off again! I have in total wasted 2 hrs of my life with vodacom & have received increased blood pressure, lost a R20 for the sim as it seems this thing will neva b activated!!
I would like to complain about Vodacoms Blackberry Data service Coverage. I purchased the month to month Data bundle and its valid for the a full 30 days, however (and heres the catch)...I am unable to use the data bundles if I do not have Data service coverage in my area. I phoned customer care 5 / 6 times over the past 4 days and I get the same story, " try checking your blackberry registration" , "Wait a few hours", "Wait 24 Hours", "Wait an entire weekend" and the latest one "reset your date and time"...Tried every option available...My data coverage worked just fine until 4 days ago...
In other words I pay for a service I cannot access...What a ripoff!!!
I would like to complain about how bad it feels to be a customer of Vodacom. I have 2 contract with them and since the last contract of almost 4 years I've only had problems. The first problem is they can't seem to change my contract properly from my fathers details to mine. So the contract I've been using is in my name,but with a 3rd parties ID. Which i later relised is a man living in Springs. This said, the 2nd contract we have is in my name but my fathers ID number. And for as long as 2 years I.
Have moved 2 times and my invoice still shows my old adres. So in total we have 3 complaints. And then just to top it off, this other 3rd party has a data contract also by Vodacom but we have to pay for it. But wait....the last time we didn't they cut off our oother 2 contract which is paid in full....so because Vodacom can't fix what they did wrong....we have to pay some one else's bill....and of all the orders we gave them....which one did they do.....they switched the debit order correctly just to get their money....so it doesn't matter if we are not satisfied....as long as they get dubbeld what they should....its ok?????
I have been trying to cancel my upgrade and everytime they give me a number 0821950 and 0821959 and there is no way the help you must stay on the line and wait and wait I waited 28min on my phone everytime and when you get hold of them they CUT of the line what must I do if I go into vodacom shop they tell me I must cancel it myself and then I can upgrade in shop. Why do they let me upgrade over the internet and waited for 2weeks now! What must I do I can't wait forever!
I received an sms from Vodacom about the downloading of a Vodacom app. It was dispatched at 0:39 on 19 Feb 2013. Why at this time of day when I am sleeping. I strongly object to receiving any form of information in such early hours of the morning. Whats wrong with normal office hours? I have a pre=paid contract with Vodacom.
I saw on TV that you advertised a "trade-in" for the Samsung SII for an Samsung S4. I got up nice and early in order to be the first customer there, only to be told that certain terms and conditions apply - which was not mentioned on the TV advert. I think this is false advertising and Vodacom should be penalised for this.
Call centre bad service. I am very appalled and still disgusted when I think of the service I received yesterday at your so called 'customer care line' I went at a voda shop to enquire what I would need to do a swim swap and the lady told me they were out of cards that they would use for that but I could buy a sim card and do it from home she requested my I'd and proof of address saying she would have to rica it first lucky I had all the requirements in my bag so as soon as I got home I got on to the phone and called the customer care.
Where a very rude girl who was speaking in Sotho said I must confirm some questions she then requested a number at the back of the sim pack that I bought which I did and then said unfortunately she will not be able to process cause I was reading out a wrong number and to my surprise as I was with my brother while doing so it didn't make sense and as I could already see that we would not get to a conclusion then asked for the manager whom she said was not in and then she started laughing at the back ground I am sending this as I have never been given such behaviour as a valued customer to Vodacom.
She didn't even have the decency to apologise and just kept quiet until a man answered and explained which I was less interested in as I have already been mistreated by your call centre agent! Today I went back to the branch and the lady assisted me confirming that clearly that person didn't want to assist and the information she gave me is incorrect because she would have not been able to rica the sim card at the store if it was wrong initially I hope I won't experience this service ever as I simply pay for the service and as far as my money is concerned I expect good service delivery!
I fullfilled my contract , ie the cell is is now fully paid for by November 2012 ( about ) and was only able to renew the contract this month ( February ) I discovered on the Talk 500 contract that should you have your own phone or choose not to take a new unit you enjoy a discount of some R 230 / MONTH AND YET VODACOM continued to Bill me the Full AS IF I WAS USING THEIR EQUIPMENT -- this is my second e mail to them with out a response
no wonder they show these Huge profits , which if my complaint is anything to go by , totally underhanded
yours sincerely
b lind
After having been a good customer for Vodacom in many years, this is my reward. I phoned the 111 number today(05/12/2012) in order to enquire why was my cellphone line suspended as I paid last weekend. Some xhosa lady called Fezi/Fuzi was very arrogant and send me from pillar to post instead of properly helping me. She ended up dropping the phone on me without having provided me with the help that i requested. This was around 8:00 AM.
I then phoned the number again and a gentleman by the name of Sibusiso was very helpful as he was able to help me within the shortest possible time without dragging me around. This happened around 8:10 AM. I will really appreciate it if matter can be attended to by Vodacom before I consider cancelling my account with them and share this experience with my friends, colleagues, relatives, comrades,etc.
I have a 2 gig internet contract with vodacom for 2 years now.In the beginning i was very pleased with their product. Since the end of 2012 the internet got slower and slower. At the moment it is a great irritation as it became very slow, as to the point where you battle to go into certain websites like online banking,yahoo etc. I have since upgraded to a 3 gig contract. This is really not funny anymore and something has to be done to correct this.
Since my first cell phone I have been using Vodacom as a service provider and I have never been so disappointed in your service, there is a few problems on my account and I keep on phoning and trying to sort the problem ssince its not my mistake but vodacoms, but every consultant I speak to keeps on telling me that they will look into the matter and phone me back before the end of the day, but no one ever does...
one of your consultants was so rude that she even put down the phone in my ear while I was talking to her and explaining the problem,after she threatened me with handing over the problem to the "criminal department"...
Why must I be treated like this. But let me start from the beginning. A few years back I had 3 accounts with vodacom because of the fact that I had a business, unfortunately the business closed down and on 11 June 2010 I got premature contract cancellation quotes from vodacom so that I could pay all the accounts up to date and close them...like I did,afterwards I faxed the proof of payment with the signed copy of the quote and a copy of my ID to the cancellation department, and I never heard anything of this again.
Last year I took out 2 new contracts for me and my wife, seeing that I started a new job. I wrote down the correct banking details on the contract and was under the impression that the debit order was going off each month as it was suppose to, but the end of January 2012 I received a phone call from vodacom saying that my account is in arrears and that the debit order kept on being returned because of the account being closed
I could not understand this because I am using this account and its not possible, then the consultant brought it under my attention that vodacom has been deducting the money from the businesses bank account, the one that is no longer active because of the business closing down, and that there is currently 5 accounts open in my name, please tell me who's fault it is that vodacom deducted money from a wrong account since I wrote the right banking details in the contract.
I then asked them about the accounts that was never closed as I paid them and cancelled them in 2010 and I have the proof,the lady I spoke to is Shelly, she assured me that they would fix the problem and close the accounts on which they closed 2 accounts but the 3rd account was only closed 23 FEB 2012 and now vodacom wants me to pay all outstanding amounts on this account even though I cancelled this contract in 2010 how is this possible,
it was vodacom that made the mistake,but no one can help me with this matter, without permission they just keep on deducting the amount from my bank account and I have to go to the bank and ask them to reverse this, because no one can help me in sorting this matter.now I spoke to a consultant again today and asked him for the outstanding balance on the 2 accounts that I took out last year on which he replied that he can unfortunately not give me those amounts...
Please I want to pay my account but only after the problem has been solved and someone can help me, because like I say everyone I speak to keeps on saying they will phone me back or get a manager to phone me but no one does... What is going on with vodacom I have never experienced this type of poor service from vodacom... Please.
I purchased THE COLOR YOUR FRIENDS services on 05/02/2013 and the R29 was deducted however no 100mb and 100 smses were credited into my account. I logged a request and until today nothing has been done. On 20/02/2013, I received a sms from Etienne Smit stating that the problem has been resolved and that the bundles should be credited into my account within 48 hours. This was however not the case and when I tried following up I found that my number had been blocked until 02/03/2013. I do not see why it should be blocked and why is there a limit because if the case was handled honestlt and efficiently, there wasn't going to be a need to keep on following up. I am really dissappointed in the service I have received from Vodacom and truama I have been caused. I shall never trust in your company any longer and shall spread the word.
Well, where do I start. Right, let me start by saying just how wrong I was by thinking that Vodacom is the one of the best cellular network in South Africa, so you can imagine my delight when I applied for a contract and it was approved! Great! Little did I know. You can choose any fone you want mam, the lady told me and so I ordered the Lumia 920 and an Hp laptop with a modem. Ok, let me get to d point; that was 3 weeks ago!! Today, again was the day I was waiting for my stuff to be delivered, nothing. I call Vodacom again, for what's like the hundreth time in 3 weeks, not forgetting the irritation of having to be put on hold for what seems like forever! The lady I talk to today tells me I should call REM, the deliver company, I call. REM and they say Vodacom hasn't sent the stuff through to them for delivery and I must contact Vodacom, geez, that's exactly what I do, feeling that I'm totally at my wits end. Upon calling vodacom again (and holding), I'm told there order hasn't been released yet, I've heard that one before I tell them, and I finally do myself a favour and cancel the whole damn thing. Look, I'm so disappointed at the 'service' I received from you Vodacom, I seriously never thought I'd struggle like this and spend hours utilising my landline at work calling you, while you only bothered to only return my calls only about 3 times, always with false promises! But then again, it seems our complaints are just falling on deaf ears. Are they?
I purchased a contract with Vodacom Century City for a sim card for an ipad mini. I asked them to confirm that I was getting the correct sim card, the second sales person confirmed it. I got home to find that it was too big, contacted the store and was asked to come in the next day for a sim swop which I did. Four hours later it still had no service, I contacted customer care but they were unable to resolve the problem.
I contacted the store, left a message but no-one called back. I contacted them after an hour and they said that they would sort it out. Two hours later I phoned again as I still had no service. I was on hold for 15 minutes, and thats after they cut me off twice and I had to call back for a third time. I am now still waiting for some one to contact me, to inform me as to what the hell is going on. I am speachless at how a company like this treats its clients, clearly we should move all our contracts to a company that looks after its clients.
I upgraded my phone on 2012/09/09, I wanted a phone that can do emails and I received a Nokia 500, after a week it started giving problems and I took it in to Vodacom Blue Route Mall, they then send it in for repairs, when It returned from repairs it was still not fixed so it was send in again, when I received it the thrid time it worked for two week and it started given problems again so it was send in again, I received the phone back today and they said it was a new phone because the previous one could not be fixed, when I inserted my sim card it still do not work so it must go in again and apperently it can take up to six weeks to get it back. I need a phone that can check and send emails for work purposes and according to me this is a breach of contract and I would rather cancel my contract with Vodacom than to carry on with something that does not work!
I recently submitted my blackberry for repairs. After all documentation was taken care of and i left the premises of vodacare, which might i add was not the the easiest locations to find and travel too, 2 hrs later within the comfortabality of my home i received a sms from Marco Fourie a repairs consultant that i completed the terms and conditions of the repairs by asking me to resubmit my ID document via email or travelling again to the branch. According to him he misplaced and somehow lost my copy of my ID document.
On a further note i recently received a sms stating that my phone is beyond economical repair. After numerous attempts to call to enquire the way forward given that i have insurance on my blacberry the consultants aswell as Marco Fourie has placed me on hold and i lost up to 60 min just by being placed on hold. However so far my query still has not been addressed. I dont know what is happening over there or if this is forms part of vodacoms policy to instill a sense of unhappiness in thier customers. I cant even begin to express my disappointment in the level of service i received. Please supply me with advice?
i applied for an samsung tablet 10.1 two and a half weeks ago. the consultant in Promenade Mitchells Palin Tamlyn said that it would be there at the store within one week. nobody phoned to say after a week its not there. i had to phone them to find nothing has been delivered yet. they then said they will phone me when it arrives and it has been two weeks and nobody has contacted me yet. i phoned again and left a message for the manager to phone me back as i left the complaint to say nobody is keeping me updated on how far the the process is regarding the Tablet. i decided to go to the store and requested to speak to the manager. she said that she never received a complaint from her consultant tamsyn. My problem is that the manager does not follow through on her complaints received. she should check on a daily basis what complaints there is as to me she is not doing her job properly but just sitting there and doing nothing. i am still waiting for them to phone me but no repsonse and no Tablet.
they are unprofessional and no client service.
Contract never canceled and 3 phone calls to cancel my contract - have been ignored. My cancelation email has been ignored. I have been taken to ITC illegaly and now I must pay the price because of their GROSS NEGLIGENCE
You owe me big time, Vodacom, for this as you have breached the terms and conditions of your own contract AND of the law of south africa.
Good day. Please let me know why I should keep on paying my contract every month if I can't use my phone. If someone tries to phone me the call goes straight to voicemail and the same if I want to make a call, or it shows on the screen "network busy" or congestion and the signal stays on sos most of the time.
What am I suppose to do if I get in an accident or someone needs my help or there is a real emergency and my network is off, who is to blame if something like that happens? This is not fair to let the customer pay for something that he or she can't use.
Apart from the whole identity theft issue and the whole way it has been handled, I had gone into your Fourways Vodashop to upgrade my account and to âfixâ my 3G (not knowing it had been fraudulently upgraded). I notified Vodacom on the phone and at your store with Kai that I no longer wanted to upgrade with Vodacom given the circumstances. I even called Vodacom to make sure a Talk 1000 was no longer going to be actioned. I am not going to call them again â I donât have the time to repeat myself. I told Vodacom on the phone that I wanted all contracts cancelled. They told me my Talk 500 contract would end in March 2013, and I said I would cancel then as I didnât want to pay the cancellation fees. I will be using the number portability option to another supplier. I am NOT going to be upgrading to a talk 1000 with Vodacom â this was clearly verbalised and Vodacom can check their recorded conversations on the phone.
After all of this, I have now received and sms this morning from Vodacom stating âYour migration to Talk 1000 call per second package has been completed successfullyâ. As per the consumer protection act â âExercise your new rights under FACTA to review your credit record and report fraudulent activityâ. Vodacom has not helped me with this and I no longer want to conduct business with them. Iâm sure you understand.
Also â according to the consumer protection act, and given that my request for the Talk 1000 which was supposed to kick on on the 1st December was cancelled within 48 hours of the request on the phone to Vodacom and at your Vodashop when I was there, I want this to be treated with care. Again, I donât want to be a client of Vodacom anymore (as of March 2013 as per my current contractual obligation). I have not received the service I believe I deserve after 15 years with your holding organisation.
My father has a contract with you that was done over the phone. The one is for R135p.m and the other is for R107. We had the phone for +-6 months when we got a call from vodacom that stated the contract includes a laptop and internet, my father said he did not want it because he is a pensioner and can't afford it but the the guy told my father that it was free and you only pay for the internet when you activate it. The first month we did not pay for the laptop or internet but when the second invoice came we had to pay R120 for the laptop and R249 for the internet (wich was activated without our permission or knowledge). We have been through the hole vodacom help centers witch is not so helpfull because according to one of your own workers its a scam that vodacom does and they only target old people. I don't want to hear its not your problem and that its another company, your logo is on the invoice we get every month. I am really sick and tired of this and i want this sorted out ASAP. If i dont get a responce i will go to a laywer and see what i can do to fix this. I dont want numbers to phone because i only waste my time you never give a service only another number, its your problem and i think you should fix it that is what CUSTOMER SERVICE is right? Can i please get a responce before the end of the week(friday).
To Whom It May Concern: I am really unsatisfied and frustrated about the service I have been receiving from the Vodacom repair centre at the Centurion Lake repair centre in Centurion, Pretoria. I took my phone if for repairs the first time, as it has been giving me problems. I had to stand in the long queue and explain to the lady what was wrong. They did not send me a sms to come and collect the phone, I eventually went to the branch and received the phone. I had to wait as Vodacom did not send my battery with, that they booked in.
The next day the phone was giving me the exact same problems, I went back a second time and had to stand in the queue again and explain to them the situation with the phone. They said they will send it to head office, which they did not. They did not send me a sms to say I must come and collect the phone. I eventually went again to ask whatâs happing with the phone. The lady could not track my phone on their system as the previous person did not even book the phone in on the system.
The lady had to phone the technician to ask if he knew about the phone. I had to wait a long time for them to find the phone. When they got the phone they said it had been fixed, and will receive sms now, I asked about the rest of the problems and she said âWhat problemâ I explained again and she said thereâs nothing wrong with the phone, Like I am making everything up that is wrong with the phone. I felt like she said that I was lying about the problems with the phone.
She said I must take out the memory card and see what happens. So I did and it was still giving me the same problems. I went back today a third time and are SO frustrated about the service, I had to explain everything and fill in the forms again. And I had to hear the same story again, that they will be sending the phone to head office. How many times do I have to do this to get the phone fixed? It is service like this that makes me want to go to another network. It is unacceptable. New Job number received for the repair of the phone: 8302689-52101198.
About 2weeks ago i saw a Laptop and cellphone deal of R199 per month in one of Vodacoms booklets which looked very attractive. the advert shows all the xtra stuff that one gets with the deal and that thers a once-off Sim and connection fee payable which i was well aware of and more then willing to pay. I went into the Vodashop in Stellenbosch to enquire about this deal and as advertised the guy repeated it to me. When i went to sign the deal, i was told to sign a page of an xtra R230 inisiation fee that will be deducted from my account within 48hours after signing the contract.
Seeing that this was a gift to someone close to me i decided to sign the contract bt with the intention of placing a complaint of charges thats not advertised.I feel this is totally wrong of Vodacom to charge fees thats not stated in the advertisement and the salesperson did not tell me about this before i even orderd the laptop.
For several years we have been complaining about the poor signal in our area GPS 25°47.756 E 028°27.298. If i could just get past the faceless system and email a real person then i could send them 25 vodacom subscribers numbers with the same complaint in this area. The customer care line is a joke, when you have finished listening to their excuses and you press 2 for the poor quality the voice recording says can't understand your selection. The truth is they donât want to listen to complaints they just want to sell airtime and contracts. Perhaps under the new consumer act we can take them in as a group of 25 consumers ?
PS. if Mr Vodacom is listening do a Earth Google search on the name to find us
I am very dissatisfied with the Samsung S3 mini that I purchased from Vodacome Liberty Mall. I have sent the unit for fixing for the fifth time. Every time i send the unit for fixing I do not have a phone for over one week as i have to travel 1 hour to take the unit and then make another trip to fetch it. I am currently without the phone because i had to send it again for fixing for the same problem. I am very unhappy with The phone. It will be appreciated if i could get another unit as i am tired of fixing the same unit every time.
Requested an early upgrade had to follow up myself to be told that the phone was discontinued. Tried again and ordered a Blackberry Z3 was told there was no stock and was put on a back order. Today a month before my contract expires I have no whatsapp. sms or internet services however I paid my monthly subscription and am still on my old contract topup 99. Call centre informs me that this happened due to upgrade requested after the 25th of the month and I need to pay R57 for BBM connection this for Vodacoms error!!!!!! I want to cancel my contract as I am sure I can get better service at MTN or Cell C for that matter. I have been holding on for Vodacom for more than an hour and my call has been dropped twice.
I took my iPhone to the Hillcrest Vodacom branch, where I purchased it, for repairs (the screen was blank) on 16 Dec 2014 ( please note I only purchased the phone in November 2014). It was returned un-epaired on the 24th, apparently Find my iPhone was installed and they could not repair it. I deleted this app and sent it back. On the 30th it was again returned with the same comment. I assured the management (Lushen) that the app was removed, bought BB data for my spare phone for the month and sent it off again. Early January the same scenario! This time I gave management all my Apple ID info so he could check for himself that the app was deactivated and that no devices were linked, he did and we sent it off again! I then had to change all my Apple ID info.
A week later we went through the whole scenario again, phone back with same comment and we have the same argument. Management assures me that the phone will be at the store repaired by Friday 30th. I phone the store that morning to be told it would be sent in by late afternoon by Monday at the latest, all repairs are done. Today I went to the store, no management present, my phone is there, unrepaired, same story. I am now ready to explode! My BB data has subsequently run its month's course and I am without whatsapp or Internet etc access. What is Vodacom going to do to make up for this inexcusable inconvenience!?
I have a contract phone with Altech Autopage with Vodacom line.On the 2nd December 2014 Vodacom blacklisted my phone (Blackberry Z3 - cell no 0607902159) without my consent for reasons known to them. Since then i have been sent from pillar to post by both Altech and Vodacom both failing resolve the problem. On the 19th December 2014 i even went to Vodacom centre in Welkom submited an affidavit and filling a form to unblacklist my phone.I was promised the matter would be corrected within 72 hours and to date the phone is still blacklisted.I have continued to engage both Altech and Vodacom but to date the phone is still blacklisted.I am very angry and upset as i have to pay for a phone that is not functioning.I am now considering to approach a TV program SPEAKOUT and National Consumer Commision.
I can not understand - this is not the first time that I complain about my account. I never used to have a problem with Vodacom but now - I do not use internet on my cell phone because I have my internet at home. I am not the browsing type of person. According to the last statement I used internet everyday and I know that I did not do it! Furthermore according to my statement I made a call (to my daughter) and spoke for 1hr and 59sec. in my entire life I have never spoken so long on a phone, not even a telkom phone. This is ridiculous!!!!
I tried to speak to a person at Vodacom just now but apart from the noise that you could hardly hear what they say she was all but helpful. I have been a customer of Vodacom since 2001 but if this is the way that things change I can't wait till July that I can close my three contracts!
I never in my life after 12 years as a customer at Vodacom, receive such poor service as i am currently experience now. I reported my phone as Stolen on Sunday 30 March 2014. Open a case at SAPS and on Monday i went to my insurance. On Tuesday 1 April 2014 I went to VOdacom Middelburg for a sim swap. After an hour of sitting in the store, they inform me that it is not done. I went back on the 2nd April 2014 at last in half an hour they informed me that the sim swap is done. After 4 hours i must put in my new sim. After 5 hours i phoned customer care, they told me that the sim swap was cancelled i informed them that was on Tuesday when the saleslady done the sim swap wrong. Customer Care (don’t really care) inform me that it take 24 hours. After 24 hours still did not work. I phone again to find a lady informing me my account were never open, she open it and within 3 hours it will work. After 4 hours i still could not use my sim. I phone again the Customer Care and they informed me that the account were never opened. She going to open it now and after 6 hours it will be fine. What is going on what is going to be the next excuse.
I am not very happy.
I have received the worst service from Vodashop Craighall Park- when trying to open my contract and again now when trying to resolve an account query. Rea the ‘second in charge’ is very rude and so unhelpful that its almost laughable. Further to this, the call limit i had requested and signed for when I opened the contract has after 7 months suddenly “disappeared” from Vodacoms records, and now I have been charged ridiculous amounts of money for two months because suddenly my limit has ‘lifted itself’. Vodacoms customer service has always been shocking, but this is now ridiculous. Time to switch networks.
I’m a blackberry user who was originally on the MTN network but recently (as in yesterday) moved to Vodacom thinking its the best network. But halfway through the day I see a decrease in the network speed but then I found out its because of the throttling!…. Now I’m stuck with a slow speed for whole frickin month because I have apparently exceeded the 100MB limit. This is really annoying considering they didn’t mention it! I’m really considering changing back to MTN as this isn’t really helping I can’t use a phone with a cap over my internet usage. This really pisses me off as unlimited browsing means no flipping CAP!!! 3G my ass
Good day
for the last couple of weeks, I have been experiencing bad network problems. After mentioning this to several friends, I find out that everyone is having the same problem. Phone calls are not going through and directed straight to voicemail. Not receiving voicemails in real time. Not receiving SmS’s in real time. Not receiving MMS’s in real time.
Sometimes my messages only reach another person a day later. I could be sitting next to someone and phone them, and it would go straight to voicemail. I, myself, have been receiving complaints from other users trying to get ahold of me, that I am just not answering them, meanwhile my phone, which is placed on my desk at work does not even ring, but indicates after a call, a missed call came through.
The matter is becoming quite frustrating and I hope it will be resolved soon.
Best regards
I went to vodacom Richards bay branch to apply for an upgrade the lady who was helping me her name is Zakithi, she had no time to explain things to me and her service was not up to standard she ended giving me the package which I was not happy about then I decided to call Vodacom helpline who were able 2 explain the type of the package that I was upgraded to then I decided to cancel the upgrade. I personally went to Vodacom shop and spoke to Zakithi asked her to cancell the updrage but only to find out she did not cancel cose on the 20th amount of R629 was debted from my account then I went there again to find out what happened and only to find out that the upgrade was not canceled and when I speak to Zakithi she was very rude with me and blamed everything to her manager, I asked her to cancel upgrade again and reverse back the money which was not suppose to be taken but till now nothing has been done about it.
I am so upset with the fact that my account went into errors, and I did mot know about it. I only found out about it when i pulled a 3 months bank statement in order to buy a house, if it was not for the bank i would not have known that my account was in errors. When i was informed that my account as not been paid for 3 months i was shocked. I spoke to someone in the accounts department and they said that they sent an sms on my contract card. But i did not get that sms because that sim card has been off for 2 years, and what shocks me is that you did not pick up that sim has not been used, i am still trying to figure that out as a service provider you did not notice that sim as not been used.
When i asked her why they did not send me n email or post me a letter to state that my account is in errors, she said that they only send letters when they are going to hand me over to lawyers. I still do not understand how they can send a letters to hand me over to the lawyers, but not to say my account went into errors. My accounts was always up to date and my contract for my laptop ends in April 2014, now because of this i cannot get an approvale from a bank to buy a house. The lady then told me that my account has been removed from every month debting and i will have to pay cash, i had no problem about that. but yesterday they tried to debt the amount out again, i do not understand why.
This was all a misunderstanding or no communication and when i told then that they said it was not. This has never happend to me were my account went in errors and i had an excellent credit record and this small miss communication left me as a bad payer. If no one coucould help me with this minner problem then i do not think i will recomend you as a service provider and will not buy anything from vodacom again.
I am lodging two complaints against Vodacom. I have sent my note book for repairs the date mentioned below. Until today I did not receive feedback my note book or any update regarding the repairs. I went to store several times. They told me they are still waiting for my note book.
Second complain. I have sent my phone for repairs Blackberry 9320(Job number 9507821). Only one button was not working properly, the repair company demand R1800 which is above the price of the brand new phone. Both phone and note are on contact, Vodacom is deducting monthly premium without fail but I’m using their products.
I contacted Vodacom on 20 Jan 14 to confirm when my contract expires and will revert to standard rates. I was told end February and that higher rates will only be charged from March and that I will still get the discounted rate in February. This did not happen and when I received my bill for February the higher rates were charged. However I spoke to 2 different departments on the 20th who both confirmed that the higher rates will be charged only in March. I have a reference nr as all their calls are recorded. I spoke to a Nonhlahla at 12:22 on the 20th and to Khanyi with ref 323381972. I phoned them in February lodging my complaint and spoke to Asanda. When no one got back to me I phoned again and spoke to Tshego, who promised to get back to me. This did not happen.
I then spoke to a Team Leader called Clarish Gardiner from Cape Town, who lodged my complaint and told me it will take 6 working days to investigate ref nr 330771323. When 6 days passed without a call I followed up again. I spoke to another team leader Kersha Wagenaar, whoc promised to phone me the same day. This did not happen. I phoned 2 days later and spoke to Team Leader Pologo Hailoe from Joburg who promised that someone will phone me same day. This did not happen. I phoned the next day and spoke to Team leader Bulelane Skhikhi who promised to get back to me same day. Guess what it didn’t happen. I phoned the next day and asked agent Wayne Williams to get Manager Mandy Nthule to phone me back. This did not happen. Really?
It seams Vodacom is in the business of cahsing customers away. They grew so big that customer service is non exitent. I really hope someone reads this that can resolve the problem or at least get back to me.
Vodacom phoned me in connection with a contract whereby I get 135 airtime and only pay R115. I told the lady that I’ve got a bank account but the debit orders cannot go off from my account. I told her that I can pay the money in cash every month. But she proceeded with the application, then they tried to debit my account and the debit order did not go off. they’ve blocked my simcard and I was honest by telling them, that the debit orders cannot be deducted from my account.
I don’t know how many times I phoned in connection with this and they keep on telling me that I must pay R100 because of the debit order that was declined. They are so rude everytime when I try to explain to them they drop the phone in my ears and I feel I’m the customer and should be treated with respect. My numbers that’s blocked 072 3748 489. My ID No. 560214 0157 08 0. Kindly investigate this matter and treat as a matter of urgency.
I’ve joined the Vodacom network about a month ago, from the point of inserting the new sim card into my phone, I haven’t had a single good day with the service provider. Would you believe that I get +/- 5 to 7 seconds of network coverage per minute, its a pitty I cannot attach images to this complaint to emphasize the poor coverage. I’ve called the call centre and they advised me there’s something wrong with my handset because everything is clear on their side. Its possible yes but my BB 9790 is still new. So I’ve inserted a colleague’s M_N sim into my handset and voila it works with no hassle, endlessly. I’m starting to believe I’ve made a huge mistake joing Vodacom because my plea to have decent covearge withthem is wishful thinking.
When i lost my job i notified vodacom and they understood, so far i owe R160 (which i am gonna pay today). Vodacom locked my number (it says sim registration failed). I want my number back since i have been using it in 2010, they must tell me who is going to pay the remaining contract money? I have been using that number before they offered me contract
my complaint is the network in general I can’t use 3G then it goes to sos or a small 3g icon appears and I can’t get any emails or bbm msgs nothing its been like this 4 days now I’ve purchased my R59 bb internet service I’m busy on a free site the next minute I know it tells me I’m out of funds a whole R33 something and it keeps saying I have insufficient funds now you tell me what’s the use I pay my R59 for 30 days then I don’t even get all my days I’m disgusted in this pathetic service this is daylight robbery I’ve been with vodacom 4 more than 10 years but as soon as the shops open I’m changing networks because all you are going to say is sorry but sorry doesn’t give me my days back or my airtime and your network is damn slow it takes 4 ever to download a small 1000kb file really myself and my family and close friends are done with you guys because this is fucking ridiculous
This is the second time in a year that I am complaining about the poorest signal. They have send people out but we are now back even worst than before. We are a school in Mposa, KZN and we have 740 kids and about 100 staff which more than half is with Vodacom. Our parents is also not happy with the signal and many staff and kids at the end of contract are now moving over to Cell C as their signal is the best out here. Now I have been with Vodacom for more that 13 years if not longer but are looking seriously at other companies or to stop my calls from this number and switch over as that will be far better than to struggle as much as we do! I do pay R100o rand and more every month but is no longer available to waste money on you.
Bought a Vodacom Blackberry 8520 at game, within a year it started giving us problems so we took it back back to game , got a call back after a month to tell us that we need to pay R920.00 for the phone to be fixed as the screen was damaged “apparently Vodacom told game we need to pay that R920, for the phone to be fixed” what’s the whole purpose of the phone being under warranty ? This is daylight robbery so very disappointed.
I have been a customer of vodacom since 2000 and had spend over R100 000 on contract and airtime purchase over this past 13years, last night I transfered R300 to my internet modem sim card no 0727049260. I went to vodacom shop in jeffreysbay after I could access the sim card, I was advised that the sim card has been scrap from network and I must get a new sim card but the R300 is just my lost. I want the R300 back as this unacceptable since vodacom can trace this money. R300 is a lot and its not R30 I feel after spending so much money over these years its just fair to refund my R300. If this is the service I get after been a loyal client for the past 13years I’m seriously considering taking my business to other network company. I am looking foward for your response. Thanks Furious!!!
To whom it may concern: One more week then it will be 2 moths that I have been waiting for a phone. I have used my points to obtain 2 phones from VODACOM. The shop has told me firstly it would only be a week. Excuse upon excuse and almost two months later and I still have not received anything nor have I been updated or called.
Time upon time I have to call the shop. I am not VODACOM nor the service provider, I am the customer. I feel that this is completely unacceptable. Please advise way forward.
My Samsung tablet is 3 months old, it shut down, Vodacom Shelly Beach sent it to Durban for repairs, it took 2 weeks, the PCB was replaced, when I collected it the tablet would not accept any sim card, the servicefrom Vodacom Shelly beach was very o what ever attitude, the tablet was sent back, now it has been another week, Vodacom will not replace it and can not tell me why the tablet is not opperational and said it has been sent to JHB samsung, as it is still under warrenty, and My business. Depends on it I feel it should be replaced….every time I go into that. Shop you wait for an hour and every staff member refers you to another one, the assistant manageres has a sorry could care attitude and take it up with samsung.
Upgraded into a data line in August and took a 1gig top up contract. I have been advised that this was not the case as a normal data contract instead was activated. I have been liaising with Faiek from data and Alida from legal. I also have a second line with Vodacom with has been deactivated because of the dispute with data line. I sent questions in December to both Faiek and Alida as instructed by my legal advisor, I have not had the courtesy of their response.
It seems Vodacom is bullying their customers into accepting mistakes made by their staff or those of their business partners. I need my line (fully paid up and has never been in arreasr) re-instated and the data line complaint resolved to my satisfaction, I am the customer who is paying after all. Judging by the similar complaints on the internet from Vodacom, maybe I need to escalate this to the public protector’s office and consumer office. I will appreciate any kind of response, in writing as I am done talking to rude and obnoxious staff from your call centres.
my phone was booked off to vodacom still under warrantee. blackberry told me its a common issue with the 9900. Vodacom cw checks for water damage and tells me no its common issue and have to send it off to their advance repair centre. So they call me to tell me there’s water damage which is their excuse for basically everything and tell me its going to be R6000 to fix the phone! A price of a brand new 9900 so I escalate the matter to manger. The guy name EDWARD spoke over me countless times and at one point sounded like he shouted at me his voice got louder and ask him if I could get a recording he just said no. So at this point I decided I had enough of vodacom I will be going to a telecommunication ombudsman to report this as I’m going to the bank to stop all debits from vodacom and will honestly use that R6000 to take them to court than fixing my phone. I work in customer service for iinet and no matter how hard it gets I have to take the call with smile and deliver the absolute best service. To make matters worse my phone before this one was handed in 3 times and told me that can not fix. If the phone don’t get fix or replace in the next few days I will take this further.
it has been 3 months now that i have not been able to use my cellphone due to vodacom staff not following up on their work and having a no care attitude.my number that is 072 2936177 has been removed from the network due to not being able to pay for it as me and my wife had moved over to new jobs.i missed one months payment and arrangements have been made and we were assured by the call centre that all will be fine and that we dont have to worry about it as long as we made arrangements.if only i knew that it was not true then i could have made other arrangements.everything is paid up full now and we followed all procedures to get my number back up and working.nothing is being done about it we had to send a fax 3 times already and still they cant confirm if they got it even right after the fax have been sent.now im assuming that it is not a normal fax but surely one that works on a data base or a system.it feels like we are trying to do their job for them and if they dont care at all about anything why call it customer care in the 1st place.how can we fix this?….im sure their is atleast one person that will be able to help.
I’m on contract and always browsed and downloaded for free for the last year. Just recently I received the account that said I owe R500 for data and email charges. I called customer care to find out how this charge of R500 came about, and was told that I mustve used a charged site. How am I suppose to know which sites are charged sites?
I read that I could even be charged for a certain type of application when I download from blackberry app world. I’m afraid to upgrade my applications or download new applications cause I’m not sure what will charge me. I don’t even use my internet browser anymore because I’m not sure which sites will charge me.
Where can I get a list of all the charged sites and why couldn’t you let customers know that you started charging for downloads. I got a blackberry for the main purpose of using the internet and downloads. Really not happy with vodacom and the lengths to which they go to rip their customers off to make money.
Can’t wait for my contract to end so I can leave vodacom with all your other blackberry users!
Since the 14th march I have been struggling with REWARDS in Durban regarding my cell phone contract! Its taking me THIRTY FIVE DAYS to get my contract from Vodacom. I initially spoke to SHANZEL GOVENDER and then later on was in correspondence with the MANAGER DENZIL. SHANZEL the agent who assisted me with the contract MIS QUOTED me and now that becomes MY PROBLEM!
Vodacom has it on record and I repeated the price THREE times and SHANZEL agreed. The confirmation department then tried to stall this package and after complaining, I was called by Vodacom who apologized and I was assured by Vodacom directly that I would get this package.. and would get it delivered in 5 working days.
This was 10 days ago, still no phone and it looks like they are trying to STALL MY CONTRACT again!! using what seems like tricks and lies…. My assistant has spoken to DENZIL on the 17th April 2012 and he then advised her that SOMEONE had called to CANCEL THE CONTRACT which nobody had done!!!!
When she asked for the information on the call he was quick to tell her he was going to call her back and HE DIDN’T!!! she then further tried calling him back and he wouldn’t answer his phone and when he did pick up he didn’t even say HELLO he put her on hold?
I question this company’s ability to assist clients or to sell products, I get the feeling that they or the REWARDS call center is trying to avoid me so that I can cancel this contract because of their in competencies but I was promised a certain contract and need this contract because I already ported to Vodacom .
I spoke to a Vodacom agent today but when I found out from my assistant that she was actually lied to and that they had claimed I cancelled the contract I decided to go public with this. I better get the phone on Monday- 5 weeks after I initially used the website! If this matter is not sorted out IMMEDIATELY I will take this matter further.
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