Walmart Customer Service
Rated 1.48 of 5 Stars
Based on 1677 Complaints

Contact Walmart Corporate

Toll free phone number: 1-800-WALMART

To file a complaint by phone call 1-800-331-0085 from 8am to 5:30pm Central, Monday-Friday. Other than by phone, Walmart has a corporate feedback form on their website which can be used to submit feeback.

They also have a Facebook fan page and a company Twitter account which can also be used to share your problems with the company. The best email address is feedback@walmart.com but we have not heard a response back yet.

If you do want to write a letter to the Walmart CEO Doug McMillon, email him at doug.mcmillon@wal-mart.com or write the corporate headquarters at 702 Sw 8th Street, Bentonville Arkansas, 72716. Walmart.com is a mega chain retailer that carries consumer goods from food, tires, and pharmacy drugs. With over 11,000 locations and 2.2 million employees Walmart.com is publicly traded on the NYSE: WMT.

The original Walton’s store was first opened in Roger, Arkansas by Sam Walton in 1962. It is still a family owned business as the Walton family owns over 50% of the corporation.The Walmart slogan is: Save Money. Live Better. Walmart is the largest worldwide employer and the world’s largest company by revenues.


Experienced poor service? File a complaint here!

Walmart Contact Information

Report complaints to corporate and get satisfaction

  • Walmart headquarters address

    • 702 Sw 8th Street
    • Bentonville
    • AR 72716
  • Company website

  • 1-800 phone number

    1-800-WALMART
  • Better Business Bureau rating

    A-
  • Customer service hours

    8am-5pm CST

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Top Walmart Complaints

Browse more than 1677 reviews submitted so far

20

Dear sirs;
On Sat., the 20th of Jan., year 2024... I received my new health card for 2024. It is loaded with a food benefit available that I can use for food purchases at stores near to me such as Walmart. It is loaded for $70.00 each month. I am new with the health company and have never used my health care card to purchase food, so I needed to know the procedure at the Walmart stores and if it worked ok without any problems, and if they accepted it etc., I had questions about it so I knew what was ahead of me when I go to the Walmart store. We are close to Walmart stores in Arvada, Co. and the store I called is on 72nd and Sheridan. I did connect with someone there, and I asked her about the food benefit card I have for 2024. She told me they are having lots of problems with their system in their store recognizing my type of card, it is not working for the people now and she said they are trying to get that corrected. Good thing I didn't go to the store and put food items into the buggy then go to the check out line to not have my card work, spend all that time picking out food, and have a buggy full, then that happens, card not recognized!! Also embarrassing. I was assured by my health care company that there was no problem if I used my food benefit card that the benefit for food loaded onto it worked. Good thing I called both Walmart and my health care card company to check the procedure of using it!!!!!So, I knew that Walmart system in their store did not recognize my type of card, so I thought I would call another store to check if they were having problems. NO ANSWER AT ANY OF THE WALMARTS I CALLED, THE NUMBERS WERE ALL CORRECT, I CHECKED TO MAKE SURE THEY ALL WERE RIGHT. I got a computer voice giving me different options to choose from, no answers from any of the options I chose. I tried about 5 different stores, no answers from any of them. Finally I didn't want to bother the pharmacy but I did choose their option thinking they would answer since it is important because of people needing medicine. YES THEY ARE THE ONLY ONES IN FIVE STORES DIFFERENT OPTIONS TO CHOOSE WHAT DEPT I NEEDED, the pharmacy told me she would transfer me to customer service...it rang and rang, no answer, I gave up. This is very bad customer service and I saw in the complaint section for Walmart, there are so many complaints that Walmart does not have anyone to answer phones. They have them so busy with other work in the store that the phones just are not answered. BAD, BAD SERVICE. I worked for Walmart two years after I worked at the phone company for 26 years... I worked in the fitting room, answering phones and also was used in other departments, we always had the phones answered. WHAT HAS HAPPENED TO CUSTOMER SERVICE????????

20

I placed a order on December 22 2023onlinr through Walmart plus and never received any of my items but upon notifying Walmart they deactivated my account for someone stealing my groceries and refuse to refund my money.

20

They blocked my account for no reason then I hear other ppl have that problem to this happen Thursday morning when I try to go to the website this I couldn't login so I call they said one lady it's a error I'm send this to the supervisor and they never got back to me how rude then I call again another lady o I'm send this to our supervisor I'm getting so tired of calling I had stuff I order that I can not check on and I had Christmas shopping to do as well why act like the Grinch before Christmas Walmart really!! Wow nobody wants to get my account back up and running that's rude I didn't do nothing wrong at all it be a error just like my friend said cuz he had that problem to n it got fix i Want!! My account back now I already contacted the CEO!! Doug!! Have to wait

20

****update number 2: same crap different day. i was right to be skeptical. Woke up today to another cancelled item, no explanation. refund to my bank card but no refund for my gift card. so its going to be another week wait at least. I'm so over it I've been stressing over this stupid phone for over a week. Now I get to go to work with no phone and a new born at home since walmart had this "great online sale" that I wont even get to use since they wont honor the original sale nor do I want to. when ever I get this refund back I will be selling it and taking the $60 hit because I CANNOT STRESS ENOUGH I do not want to deal with this head ache and sad excuse of a reputable company again. hopefully some people take this review to heart and i save them the time and hassle. NEVER AGAIN! Walmart should be ashamed of themselves.

**update: I got my refund 8 days and 2 escalations later. I feel like if I hadn't bugged and bugged, emailed corporate it wouldn't have got done for a long time. I will change my rating when and if I receive my phone, I'm still skeptical after this whole experience.**

If i could write down -1000000 best believe i would and looking at these comments everybody is experiencing similar problems. Customer service is a joke. They place me on hold and just kept me there. They've owed me almost $400 for the past week. Its all games when you call, just the run around. They dont give any proper information out. They dont tell you if you use a walmart gift card on the walmart website, to use at least 1 cent of another patment method or it will cancel. I order a phone and the next day i wake up to a refund in the form of another gift card, no explanation. I reorder the phone with the gift card the sent me back because i wasnt trying to miss the sale. This one just gets cancelled nothing about a refund. I call and they say they are giving me my refund. They dont send anything about the gift card yet. They actually send me an email telling me to use the same payment method and everything which would of screwed me over again if they had actually refunded me. They dont say anything about the gift card until the third time i call, then they tell me that i cant use just a gift card online. They say thats the reason why i cant get my refund right away because of their error, with their gift card, on their website. Theres a second sale on and the phone i should already have is $40 more. The way things are going now they are just going to hold it off until the sale is done and ill be stuck with a useless gift card to a useless company. I really regret not getting a cheaper phone from amazon or even paying 100 more for the same phone. At least i would have it and customer service gets stuff done if need be which ive never really needed. Walmart is supposed to be a reputable company but they are jokes. I ask for corps number and they give me the wrong one. AMAZON IS THE WAY TO GO!!!!

20

I order many times from Walmart for food delivery. Im handicapped and can’t shop so I pay my membership to have it delivered your delivery is horrible I ordered yesterday and the delivery guy came and brought me only 2 items I ordered but was giving me someone else’s order I told him no that’s not my order we’re is the rest of my order he said I don’t have it so I chat with someone who definitely couldn’t help me so someone from customer service called me back and kept saying they can’t help cause the driver who couldn’t speak English didn’t put delivered it’s still on attempt my issue is get people in customer service who can really help cause I feel I pay Walmart to raise my blood pressure and anxiety. No one at Walmart helps plus delivering other people food good thing I wait outside for my order otherwise they would drop off stuff that’s not mine you must loose a lot of money. Please call me

20

I am writing to express my deep dissatisfaction with the service I have received from Walmart's online grocery delivery. I rely on this service due to my physical handicap, and I place my monthly orders promptly between 12:00 am and 12:30 am. Despite selecting and paying for specific items, it has become a recurring issue that at least 3 or 4 of these items are marked as out of stock when my order is fulfilled. What's most frustrating is that these items were in stock at the time of payment, and yet they seem to be sold to others before my order is processed. Walmart's proposed solution of returning these items to a physical store is impractical for me, as my reliance on grocery delivery is precisely because I cannot make it to the store in person. I believe this situation is unfair and negatively impacts my ability to receive the groceries I rely on. I kindly request that Walmart address this issue to ensure a more reliable and equitable service for all customers, including those with disabilities."

20

I had been using walmart grocery delivery service for over a year. I began to be missing items from deliveries and it is difficult to report missing items at once. on 10/17/2023 I had 6 items missing from a 16 items grocery home delivery. This was it for me so I did something about it. I found the main store number of the Houston East Frwy local walmart. I had to really argue with the person who answer the main number to get connected to the manager of the online grocery delivery service. Finally I got to speak to the manager who said she had been at walmart about one year to date. We had a very long conversation and me being an auditor I asked her questions about quality control over the order filling and delivery system. She said she had no written instructions of how to practice quality control over her system she was responsible for and that she was aware that many customers had missing items from their orders. We discussed the cause could be employee theft and/or theft from Spark delivery service drivers. I asked whether there was security practices in place at her store to guard against employee theft and whether she took it upon herself to check on the Spark drivers. She said no and that there was no security at her walmart. I told her that I was going to write a letter to the CEO or walmart and recommend some that the online grocery delivery system be audited and that the corporate auditors should come up with some recommendations for improvement. This is because "shrinkage" is really hurting walmart's bottom line however at present they are content to write it off a "business expense" and will not make changes to security or quality control especially in the new online grocery delivery service that has not been operational except for just a few years due to covid. I now really question whether or not I will continue to use walmart online grocery delivery service and the worst thing for their bottom line is going to be losing many dissatisfied customers.

20

Last two times we were in Walmart in Hendersonville NC we seen the cashier not ring up products and giving away free stuff for I guess people they know. I'm tired of paying for people that steal stuff and then getting away with it. In the long run we pay for it as a customer and the thief gets away free.

20

IT SI NOT SO MUNCH A COMPLAIN BUT THE WAY THEY HAVE ORDERS CATAGORIES BECAUSE I HAVE ORDER CAT LITTER AND CAN OF DOG FOOD IT SAY IT COULD NOT BE SHIP GROCERIES WHERE I LIVE WHAT I WOULD LIKE TO KNOW THE PERSON THAT INPUT THE LIST HAS EVER EATEN CAT LITTER AND DOD FOOD BECAUSE AS FAR AS I AM CONCERN I NEVER HEAR ANYBODY EATING CAT LITTER AND DOG FOOD SO WHAT IS IT DOING IN GROCERY LIST ? WAS NOT ABLE TO HAVE IT SHIP

20

My name is Kerrie Sims and this is what occured at the Brunswick Maine Walmart on October 1, 2023 at approximately 3 o'clock on I entered Walmart to get a few things. I was waiting for my friend to meet me so I walked around I grabbed 2 salads today were on sal for 4.47 and the smaller grapes and apple slices contribute to jewelry then to clearance clothing I got a bra and shorts I checked out self checkout scanned ALL items I needed to ask one of workers to help me b LoL because qI didn't realize I had hit another payment method. Trust me she looked to see if I scanned all of my items. I paid with my chime debit card got my receipt realized there were no bags so I put all items in my messenger bag. Kept receipt m hand when I got to the exit offered the checker my receipt. He said you're all set. So I proceeded outside to wait for Brunswick Taxi. About 15 minutes go by and I realize that I forgot the 12 pack of Pepsi so I rushed back inside to grab it. When I came through the door I Wentz directly to the greeter and explained to her I was just here a few minutes ago and I bought the things in my bag but I forgot the soda. I said here is my receipt when I went to hand it to her she wanted me off no I don't need to see it. I felt at that point I felt I had protected myself from exactly what ended up happening. I walked directly to the soda isle then straight to self checkout where I also purchased a Walmart bag so I didn't have to have everything crammed in my messenger bag. After I paid I stood right there at the terminal and transferred everything from one to the other. I then proceeded to leave the store. When i got to the second exit to get outside I hear excuse me ma'am and he rushed up on me he didn't identify himself he just told me I needed to come back inside. He walked me through the second set of doors I was trying to explain that when I came 't back to grab the soda make false accusations and then he asked to see the receipt for the things I had in the Walmart bag. I had been carrying it t in my hand in my hand and said I must have dropped it I know exactly the route I took can we go get it?!? He basically was pretty pleased with himself he started to get more and more condescending treating me like a criminal and I know that this guy had come after me with the thought that I was was about to look at the register tape or they have toI just felt myself go out of control in bipolar 1 with psychotic features and I also have PTSD. This person was going to have me arrested and the I do know that there is no possible way that he was into a as o started to reside old me no which was when he started to get more and more confident that he then started to talk to me in a condescending tone I then pointed at the greeter and told him when I came back in to get the soda I told her I was coming back in and offered her the receipt. She was right there as I started to get more and more frustrated so he asked her if I did have the receipt and she said I didn't look at it in this nasty tone line or was my fault that she didn't do her job. He started saying ma'am are you alright you're acting erratic. As it's I was still just in total disbelief!! He was making a huge scene calling me a tief I'm at my local Walmart where I know most people. I was starting to realize that I must have dropped it between the entrance right after I offered the greater the self checkout. I said wait I on I asked the it's we wain front me of taking all the items in the Walmart bag he was trying to usher me to the back I finally had to to show him my banking app to show proof and even then I didn't get any kind of apology he was still rude as I was finally able to go he thanked me for shopping at Walmart. I have been doing some research and i think it's very important to stress t in order to accuse and then detain someone of for shoplifting there's a protocol to follow (and this changes from company to company) is: 1) see the person come into the store. 2) See the person select an item or items 3) see the person conceal the item (or continue to hold the item) 4) see the person exit the store without paying for the item(s). This is something that's got me shook to be honest. I was there spending my money and I was treated like I was not only a thief but like I was trash. Even after I proved my innocence I wasn't treated any better. I'm still trying to figure out how to deal with it. Even after I took extra precautions you're workers couldn't be bothered to do their jobs and I'm trying to figure out what to do about it

20

I purchased a phone card they voited it out because the card wouldn't work then the girl working customer service sent my daughter to get another one then tells me i cant do anything
i can't exchange it i said your not exchanging it you voided it out she wouldn't help me at all she was very rude it was basically my problem when she screwed it up to begin with I'm just asking for help she shouldn't be working there if she's not gonna work

20

On Thursday 21st September 2023 at approximately 3:30pm, I visited the Walmart store located at 10750 Westview Dr Houston, TX 77043
United States (store 1409). I approached the money services counter and asked for Western Union services. The employee Kathy asked for the information and the correct name, I went on my phone to call the person for their last name and this is where things unexpectedly went left!
Sir you cannot use your phone here and your suppose I have known that. I said ok but it’s the first time I have been told that. She said no sir you should have known that and because of that I can’t give you any service, I said ok. Still processing the tone of the employee towards me. I said ok. And went back to the end of the line on the front and made the call. While there I couldn’t believe the manner how the employee was talking to me. I tried keeping it together. She served a male and then I went back and asked for the service again. While she was about to start I said Miss first let me say something “ I am not your child and I do not appreciate the way how you spoke to me in a demeaning manner, with immediately rebuttal she said and I don’t like the way how you talking to me like a two year old, I said miss what is your name, she refused and then said their it is and showed me her tag, I said to her that she was disrespectful! I said I am going to make a complaint about you and I need to talk to a supervisor or a manager. I said Miss please process my transaction. She said sir NO! I have the right to refuse to give you service. I was like what ! I said please call the manager she said she is calling one now. I overheard her telling the manger that this customer was mad because she told me that I can’t use my phone and I am treating her like a 2 year old! The manger Dynisha came and served me while I was telling her the ordeal.l and that the employee told a blatant lie on me. At no point was I mad! I was stunned and shocked of the level of arrogance and high tempered she was! Coupled with refusing me Service. I could have easily caused a raucous and embarrassed her. But that’s not the person I am. This employee needs CS training and needs No customer contact until then. I have never ever, not even near had this issue with any Walmart employees. Ever!! She she says anything more or less that I have wrote. Play the tapes!!!! For an elderly lady you need to have respect for yourself before you attend to customers who are paying for the service. For the other employees, keep doing good you guys are Great!!!

20

Walmart is still charging me for some tires that I never received. Online my order is stating that I picked them up. I don’t even have the means to pick up four tires in my car. I came in for installation which did not happen because they were the wrong size. The order number is 2000110-71231489.

20

This arrogant walmart employee, got up in my face for no reason except, hearing me simply speaking about wearing mask after taking a bunch of covid shots, why wear a mask?, If this happens again I will do my best to have this poor excuse of a person/employee charged!!!!!!!

20

The vandalia Illinois pharmacy has got to be the worst for costumer service In the country I'm a 70 year old male have had a stroke can't hardly walk am handicapped spent almost an hour on the phone yesterday trying to talk to someone about a prescription ordered on the 5th of this month they said they would send a text when ready today is the 14 still nothing no it's not on my porch or in the front byard as the last one was I will never be so glad when November gets here so I can change my insurance back to Cains pharmacy at least they have a drive up window I can use this is the fourth time this pharmacy as lety prescription run out I have had it with Walmart pharmacy

20

On August 29 I bought an article on Walmart Marketplace. I was provided 2 shipping options 1) free September 7, 2) $9,95 September 2

I paid extra shipping to get it on September 2nd and received confirmation by e-mail on August 29 at 19h54. The message was: Your shipment is set to arrive by the end of day Sat, Sep 2. My decision to buy with Walmart was based on the fact the shipping would arrive 3 days before I flew back from Las Vegas. On August 30 18h39 I received another e-mail that said: 1 item arrives by end of day Tue, Sep 5, 2023, Arrives late. This e-mail was instructed with a FedEx tracking number. To be proactive and make this shipping on the due date I reached Walmart, the vendor and FedEx to find solutions. the information was never clear on Walmart side and many false information was provided to me like: Don't worry we have a special department who take care of those shipping your package will arrive September 2nd.

But I was able to figure out the scheme by putting information over each compagnie. The seller provided me with a record of shipping instructions from Walmart and it was standard shipping. FedEx confirmed the standard shipping is the slowest one and at the date it was placed shipping due date will be September 7. At this point, I clearly understand that Walmart just proposed me 2 shipping options free which is the standard shipping or paid which is the same standard shipping. This information was validated by a supervisor of Walmart that Walmart does not provide another type of shipping than standard shipping when a third-party seller provides the goods.

Why this is set up like this is simply because FedEx will usually provide the shipping in a range of 2 or 3 days before the due date. So to be able to make more profit Walmart is ready to easily get the $9,95 to customers who complained because probably 2/10 consumers complained about a 2 or 3 days retard delivery they put consumer care able to fastly handle this situation. This means if 8 consumers do not complain it could represent 8x$9,95x10 000 orders a day this generates a potential of 796 000$ profit a day without delivering any services supported by backend opération.

When you understand this consumer support can not help you anymore other than tell you you can cancel your order. So this is how Walmart controls the consumer journey. The first step you speak with first-level representatives, they will not be able to assist you so they provide his supervisor and if the supervisor can't assist you he will tell you that you don't have any other resources over him, yes this is the end. If sometimes you are lucky you will be transferred to a special department for a refund because the delivery is late. This is another part of the funny trick. This department looks at your delivery schedule provided by FedEx, Remember September 7th and tells you they will not pursue the conversation because your delivery arrived on time on September 6. They will never take into consideration the original contract which was delivered by the end of the day on September 2nd. They will tell you they don't see this information in the system. Even if you have the e-mail provided by help@walmart.com on the purchase day the best thing no one accepts to receive e-mail communication.

This scheme is well operated and the consumer has no chance. I have all e-mails, all recording conversations and all chat texts to demonstrate it again.

20

I ordered Business Deposit slips and received them on Monday. The problem is they were left outside of my Business, which I am closed on Mondays. Thanks goodness noone took them and got my account number off of them! The email said it did not require a signature....
Why not???? When I was sent a picture of them being delivered I had to travel 20 miles to get them being as though it was my day off I was home...... I was not real happy. Attached is the email where is says "no signature required"

20

I arrived at the Walmart Car Services at 7am on Saturday August 26,2023. I was in need of a battery replacement for my 2010 Chrysler Sebring 4cyl engine. I was told by the female Hispanic technician working that morning I'm the register initially that the "books " showed that my Sebring took a year battery. I informed the technician that I wanted at least a 3 year battery but she insisted that the 3year battery would not work on my car & that she had to go by what the book says & that was only a ONE YEAR BATTERY. I went off t sho & wait for service to be completed returning one hour 20 minutes later. A different cashier was now at the register. A female black girl. I decided to double check with her about getting a three year battery because that's what I really preferred. She went back to talk with the technicians concerning my request. A few seconds later the same rude woman came out & said to me very nasty " I told you already that only the one year battery will work in your car & we can't put in the 3 year battery & I've been doing this a long time."I I told her "well obviously not long enough." After the female Hispanic girl left the other black girl apologized to me & said " I don't have any say in the matter because she is a technician." I had to wait another 20-30 minutes before my car would be finished & then had to rush off to work. I didn't have any extra time to discuss anything with the technician. I had already been there an hour and 45 minutes. I would like the 3 year battery put in my car which is what I originally ask for but was continuously denied this service by this extremely rude technician who was clearly wrong about her findings in the "Book"

20

My personal property of bike saddle and seatpost was stolen from inside Walmart store#03235 at 1425 NE 163rd street North Miami Beach FL 33162 on August 22 between 5.15pm and 7.30pm. I informed customer service and police and have a report card.No one from Walmart or police would view store cameras inside from 5.15 to 7.30 to see has stolen my property from inside store.I was standing at watch counter at 5.15to buy watch for hour and then went to milk and canned food section and paid at TV section at 7.26 I was wearing red top and yellow vest and blue pants and bag.I called store 305-949-5881 and was disconnected and i called 800-925-6278 more than 10 times and was disconnected after 30 mins each call i an very unhappy and i want answers and store credit to purchase another bike saddle and seatpost costing $65 on walmart.com thank you Bruce Chennell

20

I was a Walmart plus member, with each experience I’ve had with orders there was always something wrong, did you get my order some of it it was even delivered to other address, although my address was very clear on the list. About six 2 months ago I tried to place an order online and was unable to do so. Only this allowed to get so far, I did contact the order department who could not solve my problem and told me that someone from the IT department will get in contact with me within a few days, weeks went by I called again still unable to order, however, the order department was kind enough to verbally take an order and then I still couldn’t place it. I only get as far as the page it said, taxes to be added, the clerk in the oil department, and I were not looking at the same thing in reality I learn from my own research, and I shared it with Wallmark that someone else was using my account and block me out there. That’s why we were seeing two different cards in the wallet. I know that for a fact because there was an order place and pick up. . I know that for a fact because there was a order place and pick up, I never pick up because I don’t drive. I will not have anyone else pick it up. At that time I was serious it took me about three weeks to come to this realization with no help from your staff. I requested my refund for my membership and I told the clerk at the time please do not send the refund back to the card. I used it with because I was fraud and I no longer have that card or is affiliated with that banking institution. Please send me a paper check, she insisted and I “just give me the four digits of a bank card“ and then said to her how would she know the rest of the numbers she said she will. It has been almost 2 months now seen no money was really got me on two different occasions when I call, I spoke to two different people two different times that identified himself as a manager and agreed that they would put in an order through to the billing department to send me a paper check , the latest one manager I spoke with exactly a 2 weeks ago said to me, he will guarantee I will have my check within 48 to 72 hours, I knew that wouldn’t work, the mail couldn’t do it that fast but certainly within two weeks I would’ve expected it. I am now reaching out to you to see that you can. Please send me my refund because Wallmark failed me they didn’t protect my account. There was no evidence of an IT or fraud department to assist me and not getting my money. After all the untrue I was told, we need to always be mindful. Everyone has commodity with Celsius is your level of Customerservice and in my world honesty is your bot if honesty is not there and you tell Customer lives what Customer you think will continue to patronize your business out by share. My story, personal advertisement is advertisement no business can pay for. I am so sorry I do need my money back please you did not live up to your part of the bargain and continue to lie. I have waited months, but I believe in going up the chain of command before getting too serious places. I appreciate you taking time to help me and I hope you can understand me. Should you need to reach me please use the email as a means of communication. I surely hope that I can have my refund. Yes it’s not much but you know some thing you can buy me grocery , and more importantly, it belongs to me. I did not get your service as I was promised and you tell me that I am at Staha Customer.

20

i purchased a phone through the t mobile representative at store #03383 in amarillo, texas. i gave representative my soc sec #, my drivers license and my date of birth. i went back to the above same store to upgrade the phone and was told by the t mobile representative that they couldnt process my order. i received in the mail a letter from walmart entitled: ECOA adverse action and it had the reason why the t mobile rep couldnt process the order:
UNABLE TO VERIFY IDENTITY
It also had an order number, 329312636544583. It has as well a letter code, AAIPC
I called the number in the letter numerous times (8667954583), they could only help by escalating the issue each time I called.
I called the escation team and they didnt seem to know what i was taking about, and said they could only help if it was an online putchase. I called 800 331 0085, a guy put me on hold and then transferred me to t mobile.
i simply request help getting the UNABLE TO VERIFY IDENTITY out of my file and resolved.
THANK YOU.

20

I was speaking to a Walmart customer service supervisor on the phone explaining my issues and he hung up on me.

20

your manager that works in the office has an attitude. i ordered donuts online had them delivered and when they arrived on my steps there were several flies in my donut box so the gentleman that does online orders told me i could return them to the store and get a gift card and get a new box and make sure i get the gift card since i drove up to walmart to get the new box and when i told her what i was told she got smart i go there all the time. i live at 801 three bridges estate circle jacksonville

20

On 8-6-2023 I tried to purchase some items with a gift card that I had. That card had $33 dollars left on it. When I swiped the card the register said approved thank you. But the cashier tried to get me to pay $22 dollars in cash. He said the card balance was $1.20. today on 8-16-2023 I checked the transactions and it says on 8-6-2023 a transaction of $32 Dollars was tooken. So that means I was charged $32 and was not allowed to take what I purchased home. He tried to get extra money from me. Ive been trying to get a hold of a manager and nobody ever answers. This happened in rhonert park, California. All this is on camera at the Walmart store

20

Don’t join Walmart.com membership. Not worth it, they kept on canceling my orders 6X in a row, then called customer service, their customers support is rude very rude and he didn’t want to hear me out and talked over me and he didn’t want me to talk to his manager and just hang up on me.

20

Today, during my shopping trip on 08/13, I had an extremely negative experience at the Walmart store located at 15063 Main St, Bellevue, WA 98007. There are a few key points I'd like to address about this incident.

To start, it's evident that Walmart lacks proper training in raising awareness about discrimination among its staff. As I was preparing to check out, a female store assistant approached me and posed the questions: "Do you speak English?" followed by "Do you live here?" These inquiries struck me, as I've been a resident in the United States for nearly three decades. It's disconcerting to still encounter such queries. I'm left wondering if my appearance triggered this interaction.

Furthermore, the store seems to inadequately organize its merchandise for the convenience of customers. I later discovered that the lady suspected me of attempting to purchase two spare rib pieces while only paying for one. The items were frozen together and hadn't been separated before being put on display, resulting in my unintentional mistake. Although the assistant did eventually assist in separating the pieces, there was no acknowledgment or apology for her earlier assumptions.

This experience has been deeply hurtful as a customer. I've been a loyal patron of this super center due to its convenient location, but today has left me questioning my allegiance. The incident of being questioned about my English-speaking abilities, despite being a long-standing citizen, particularly stung.

The store manager exhibited a level of politeness when addressing my concerns. He listened to my complaints, took down my phone number, and committed to investigating the matter further. I remain skeptical about the outcome. What I truly seek is a simple apology. The Asian American community should not remain silent in a land that values freedom.

20

Accused of not paying for all my items at the register. When I was through I was told I could not leave. I said excuse me? What's wrong? The store employee said that I didn't pay for two items! I said that I paid for all my items! I then asked her just what do you think I missed? She said the root beer and Doritos and I immediately showed her the register ticket with the root beer and Doritos on it. She didn't apologize to me. Just said oh well I guess I missed it. I have never knowingly stolen anything and I was very surprised and embarrassed about the situation and the way it was handled by the employee in front of other people waiting to check out

20

I spent $500.00 at your store and upon reviewing the receipt I was over charged $55.00 for 7 products that were more than the original price indicated. Attempts to collect my $55.00 were impossible and was lied to that the supervisor was in a meeting so i left my phone number for them to call me in regards to getting the money back and no one ever did!

20

Ordered an item that was said to be received in three days on July 22. Still has not arrived and nobody responds to emails.

100

I just wanted to say that produce looks 100 % better since you all got rid of the guy and let that lady take over. She's done an awesome job! It's cleaner and looks great! Congratulations on a job well done! Sorry I can't remember how to spell or say her name but it starts with an S.

20

Please don't shop at Walmart.com anymore

I have a shopping account at Walmart.com for more than 20 years and buy items very often with large amounts of money, but today I received an email from Walmart.com saying I violated the return policy??? I have never returned a Walmart.com online purchase in over 20 years. A few months ago I bought a manual lawn mower for about $175 but never received the item, I have received the tracking of my parcel but it was delivered to an address other than my home with pictures. Snapshot of the delivery company in it.

I called Walmart.com to report the package was not received because the shipping address is not my home and asked for a refund, and the person who answered the phone that day said I wasn't alone. so because the shipper is fake (SCAM) should refund the full amount to me.

But today I received an email from Walmart.com and contacted by phone for almost 2 hours including talking to the manager who said I am not allowed to do so, If I buy something and do not receive it, I have no right to complain. or what, stealing? The staff and the manager hung up my phone many times saying they couldn't solve it for me because of my violation to ask for my money back, which is ridiculous.

They said they won't let me re-do the account if I send it to my home address and it's okay to go to the store to buy it. End of opinions.

40

I've always gotten my meds at WM's Pharmacy, I didn't mind using the old system of using the push button for everything. The next system is a total waste of my time, I called a prescription in today and I told my DOB, 4 times, and finally ended up talking to a real live person. WM needs to go back to their old system of refilling prescriptions,

20

I was visiting my local Walmart looking for a wall calendar. I pulled an employee to ask her where the calendars are. The setup recently changed so where I thought the calendars would be was actually the fabric/craft section. She was very friendly and easy to talk to. She shared with me that she works overnight stock, but she was willing to show me where the calendars are. There were two guys who walked past us and kept staring. I asked her if they were her supervisors to which she nodded. One of them looked at the employee and said, "What time is it" and looked at his watch. I was appalled that her supervisor would speak to her in that tone of voice. It was rude and degrading. I told her I wouldn't keep her much longer, but to guide me to where the hygiene section was. Right before I walked away I heard a loud and rude male voice yell "The garden section is that way" and turned around to see her supervisor, "Shane" pointing her in another direction. This interaction happened within 13 minutes and it made me feel apologetic to the young lady and very frustrated and disappointed with the management at this Walmart in Denison, TX. This "supervisor" was lacking respect not only towards me but mainly towards this lovely employee. This is the first time in all the years I've been coming to my local Walmart that such an event has occurred. I can only imagine how the other employees are treated at this location.

20

The store is disgusting in the day time when I go shopping.. the bathrooms isn’t done the floor has spills on it

20

Fedex and Walmart are horrible irresponsible delivery companies!

I have had UPS,Fedex and USPS deliver my packages to the wrong address,and even UPS and Fedex say they can't deliver my items because they were damaged in transit,and I have had damaged broken,ripped open packages delivered from Fedex! Months ago Ebay and Target kept saying on their sites that my order was delivered,but there was *nothing* outside my front or back door apartment building.I told them that I was telling them the truth and about a week later a maintenance man knocked on my door and said he had two packages for me that were delivered to the wrong building next door!

Walmart,Fedex,and Amazon.com delivery drivers have also delivered my items to the wrong building and took a picture of a blank wall of my out side apartment building so you can't even see what the if it's the wrong building #! A Walmart delivery person even took a picture of the wrong apartment on the first floor,and delivered my package there and I live on the third floor! Then someone left my package outside my apartment door many days later and thankfully I did get refunds sometimes .

I have complained to all of these stores and delivery carriers about this too. On Pissed Consumer,Hissing Kitty,Site Jabber,and Trust Pilot,UPS,Fedex,and USPS have only 1 star ratings, and 1000's of customer complaints,USPS got a 2 on a few of them.

Sometimes a nice neighbor or maybe another deliver person with these services leaves my package outside my apartment door many days or even about a week after I never received it when the carriers and stores I bought the items from said they were delivered.

Just the last 3 days Fedex kept saying 3 days in a row that they were going to deliver my package, a $0 dress from Walmart.com from about 10 in the morning until around three in the afternoon, then that changed and they claimed by the end of the day, this is now three days in a row they changed it to delayed and Pending! I even spoke with a Fedex customer service agent on Saturday the second day and he claimed they had too many packages the day before but he reassured me that I my package would be delivered by the end of the day, but I never got it on Sunday either! And now the item is out of stock too.On July 31, I finally got the dress.

And now the item is out of stock too a Walmart representative said he was giving me refunds for this and another recent order of 6 items that they claimed were delivered to me about a week ago but I never received them and the picture the delivery guy took you couldn't even see what building it was and there was no package visible in the picture and I called and told this to a Walmart customer service representative and he said yeah you can't see what building number it is and there is no package in the picture either.

This customer service agent was nice and said they often have complained about these Fedex drivers not doing their jobs right, I told I have too including complaing to Walmart,and he said but why would items from the store be delayed like this? And then he said that many times they don't have delivery drivers show up to do their job, I said yeah they don't have enough good help. He claimed he gave me a refund for both missing orders but when my items were refunded, it always showed this on Walmart's site where my orders are.

Another customer service agent I spoke to about this a few days later offered to give me a discount promocode but I said no because I was falsely accused in the past of often trying to get compensation and promocodes when I didn't ask for them I only spoke up about the bad service experiences I had, and most of the time they offered a justified refund. This customer service agent said that I could wait until August 1 for my order to be delivered, so I said ok, their website days later still says delayed order.

Well on July 31,I ordered 3 packages of sugar free cookies and 2 minutes later the site said my items were canceled falsely accusing me after carefully reviewing my account of a series of return violations and also said while future orders from this account will also be canceled I'm always welcome to shop in store. I haven't been vaccinated for Covid yet, and I haven't been in a public place since March 2020,I also have a bad painful permanent lower back condition too so I can't carry or lift heavy bags or bend over. This is the second time Walmart wrongly unjustly flagged my account falsely accusing me of often asking for promocodes and compensation many months ago, a very nice customer service agent said they shouldn't have flagged your account and shouldn't have told you that, and he said he can see that I have been a good customer and have given them 1000's of dollars worth of business for over two years.

Even when I didn't receive an item or two, I was always honest and told customer service that I received all of the other items in the order, I even called them and told them to charge me if after many days I didn't receive an item,and then sometimes eventually got it, there were times when they delivered it to the wrong address but then either another delivery person or a kind neighbor put it outside my third floor apartment door. I have had items not only missing in my Walmart grocery orders,but wrong items I never even ordered in the delivery order! I have to wait until August 2 for the Walmart customer Account review department's response about this very unfair situation.

20

I have had 3 of 4 deliveries not being received. Although tracking implies that they were delivered. I attempted to resolve the problem but I get a computer asking for the 15 digit number (which I do not have). I get no further to a resolution that being frustrated with the 15 digit loop back. It seems as though the problem lies in the vendors that are providing a service (?) to Walmart customers. I have had zero problems with Walmart store shipping items.

My personal problem is that I am deaf. I do have a Cochlear Implant that allows me to understand most things. But, telephone conversation is not one of them. The phone is useless to me for voice. I do communicate using text messaging 99% of the time. Therefore, in addition to my email address, my phone may be used contacted using text.

I realize that I have only submitted minimal specifics. But my concern is real. Being hearing impaired as well as mobility impaired I rely on deliveries almost exclusively in the last few years.

Sincerely,

Kenneth E. Payne
PO Box 667

20

I purchased a car battery online on 7/28/2023, picked it up at curbside a 8am on 7/30/2023. Walked it over to Auto Center and they noticed the battery the store gave me was a little older than what they had in stock, so they offered to exchange it for me. They were unable to return the battery I picked up just 20 minutes earlier and told me it needed time to "work its way through the system". I was assured by "Donna" in Customer Service that I would have no problems returning my first battery, but since my car was in the Auto Center repair bay, I decided to buy the identical battery from the Auto Center, and come back later to return the first battery. When the Auto Center attempted to install the battery, it did not fit (despite being selected by the online system and verified by the Auto Center mechanic). Now I owned two batteries that did not fit my car. The Auto Center returned the second battery, used it to pay for all of a better fitting and less expensive battery, and gave me around $40 cash for the difference. Later, after the better fitting battery was installed, I attempted to return the first battery; but, Donna in Customer Service said I had to call Walmart Online because she cannot return my initial curbside battery. I called Walmart.Com and they said my account had been deactivated for "return violations" and was told I could not return anything with a deactivated account. I was told that the account would not be activated and I was to "take it up with your bank". W-O-W

20
20

I placed an online order for delivery. Delivery was scheduled for 3-4 pm today, July 23. I was notified that the delivery was going to be delayed 2 hours. At 7:30 pm when the order was 3 1/2 hours late, I called customer service. The agent said that they were "looking for a driver to deliver my order". I also was given the option to cancel the order.

I canceled the order.

20

I place curbside orders weekly usually don't complain I got home with my order my bread was crushed my pork chops had awful smell drove bac to walmart realizing I was charged for 2 pork chops only got one and it smelled. n customer service didn't wanna refund both after I said multiple times I only received 1. The CSR behind counter was jus rude actin like I'm trying to steal some dam smelly pork chops I spent $300 a week jus on food but she acted like I was trying to get them for $7. Finally after telling me policy is to get my money by 1800 walmart I was vesude myself but the manager ended up refunding me $16.00 but I was made to feel like a criminal all the while who answers for the smelly meat that if I was elderly cudve eaten n become deathly ill. N thr rude woman behind the counter that was sure not to flip her name tag over so I cud c her name. I am a Regustered Nurse n I wud never treat parient in manner I was treated shame on all of u and I have shopped at walmart for lots of years n I don't think I wanna go there anymore I am disappointed in the behavior but am appreciative the the team leader cud c past the policy and the fact that it wasn't fair or mayb sees im in there all the time said she refunded by card $16. I wasn't even gonna file this but my husband opened his tomatoes granites they were bought yesterday and the r rotten so wtf????

20

I was in your store I paid for my stuff let the guy at the door see my receipt that I paid for it and then he runs out of the store pushes me take my basket excuse me of not paying for it hurt my arm I don't understand because he had no right to catch my basket and push me out of the way after I paid for myself it was on the receipt that their problem what he's saying but I know that I was in the right and I want to sue for that person during that I got his name

20

My complaint is with the pharmacy in Fremont Ohio almost every time I go to pick up scraps after receiving a text that they are ready just to get there and no scrips have to talk to pharmacist one time I had to go back to window 3 times and today I called in for pain patches they checked and had them in stock for the rest of the order from last week I was told they would be ready now I get a text they are out and have order what great customer service

20

I recently placed an online order on the evening of Friday July 14,2023 to be delivered to my son at the Jacksonville job Corp on Saturday morning july16,2023. The order I placed was over a $200 order with multiple items my son needed to fly out to his advanced training for the job Corp. The order was never delivered and after spending over four hours on the phone with customer service my order had to be canceled due to the Walmart located at 12100 Lem Turner Rd. Jacksonville, FL 32218 not being able to deliver my order. The customer service department associate I spoke to on the 16th at 11:30 am assured me she had fixed the problem and my order would be delivered at 1pm. She lied to me and after waiting 3 hours for the order to be delivered I again contacted customer service and spoke to a supervisor who guaranteed me the would have the order delivered by 8pm on the 16. He also lied to me as this never happened. I called customer service again four the 6th time that day and spoke to another supervisor who said his name was Jeffrey and I was informed the order could not be delivered and I would receive a refund on the order. My son needed several items on this order for him to be able to fly to his advanced training program. The order I placed 36 hours prior now has been cancelled and my son will not receive his items. I have had several issues with this Walmart and their delivery service. The same Walmart ruined my son's birthday in June due to their failure to deliver an order I had placed which contained items including a cake for his birthday. I will no longer be shopping at Walmart. The customer service department is a joke where the associates will blatantly lie to you and can't solve a simple delivery issue

20

I tried to make a $860.00 online purchase. The card didn’t have quite enough, when it did have enough. I tried the purchase 2 more times. They Walmart froze my account. So my friend tried to make the purchase for me, from his completely independent account. It went through, but then the order was cancelled anyway. This is the second time, I have gone through this with Walmart. I’m not going to beg Walmart to take my money. I am made the same purchases from Amazon, and saved $60.00 without the hassle. Maybe customer service is no longer your forte, if it ever was.

20

I needed one tire for my truck was at wall mart it was soposed to be 189 plus mounting and balance I was tex on three occasions tire was at store after 3 try’s had to order again they called today sed my tire was there in the two hours waiting nobody told me that tire didn’t Mach I go to pay haven’t seen truck yet the price of tire went to 250 pluse minting balance it came to 285 dollars I complain didn’t do no good so I go out to truck getting ready to get in I glance at tire it didn’t look right they had put on a tire that didn’t look nothing like my other 3 tires right then I went back in side told manager what they where trying to do I guess he was in it to I was so mad by then I ask for my money back first thing come out of his mouth was we can’t give you money back finally they gave money back less 2 dollars but if Walmart needs it keep it one experience I won’t forget and also broke my center cap put in the floorboard of my truck never saying a word I’ll never buy a tire from Walmart again Bernard Slater

20

Walmart didn't want to fix my heater wheels I have 2 year warranty I'm disabled person

20

The manager for the on line pick up is already pretty rude and was really rude to me several times now and I haven’t done anything wrong. I deliver Walmart orders for 2 years now and I feel like he is trying to get anyone he feels like in trouble for one minor thing. It needs to stop and he brought to attention.

100

I don't have a complaint, I just want to know what to do.
I was hired for online Orders at the Sebastian Florida store 1068
I got hired and then my father passed away, I had to go down to Fort Lauderdale for couple months to burry my father, deal with his documents, deal with cleaning up his home to sell it.
I got sick through all this and I have proof of all the tests they did on me and my liver is inflamed and I have to eat no greasy foods. .
I would really like my job back, I was only working for one day, I text our hiring Manager Greg to let him know what was happening with me.
I understand they hired me and I just had things happen out of my control.
Can I please get a phone call back please.
772-300-5901
Deborah Brown

20

Walmart kept canceling food orders on purpose took my money for a membership and was not able to deliver food to my area automatically switching it to a Vallejo spot to pick up instead of delivery near me. I just got out the hospital with 300 stitches for my hysterectomy I’ve been sleeping on the floor they took money off my $500 gift card and they are not putting it back. They also took over $400 from my credit card ending in 7421 for a black couch which they had canceled. On purpose holding up the money. When we know they weren’t supposed to take the money till it was shipped. I spoke to the manager and right away. He said he stop the cancellation and it would still be sent. That is not the case I called back every day they have been giving me serious problems keeping my money not giving it back. We know they have it in the bank in the collecting interest on it. My financial institution told me the $400 for the couch was not put in my account yet And it is being held strictly by Walmart spoke to them every day they’re very rude. They are shrewd Ponzi scammers, but I need the money back today so I can purchase another couch to make it right they need to sit in the couch really and make up the difference their self now because they canceled it in the chat on the support system and calling back the manager every day for two days saying that it was not canceled and he stopped it and it would still be sent but that’s not the case . My email is. sandrabreschi27@gmail.com they are supposed to put a cancellation food order knowing that I could not go to Vallejo when I live here near hilltop Richmond California taking the money for membership and they had no openings to pick up their or deliver food but they kept taking the order and delivering it at and canceling it not being able to delivered or anything sending me all around different places Palo Alto, Vallejo, and I told him 50 times I cannot pick up the food. They still have not put the money on the gift card or my debit card. There is to order numbers one order number is , 200011110251100. The other order order number is for a black couch. 20001102228132733, or 2233. Sandra breschi 5104784319 these purchases were bought with half of my $500 gift card and the rest of my DirectExpress debit card 400 and something dollars was the difference for the black couch. This was not canceled by me you could see and check the records. I have called the manager and the store manager twice sent me an email saying he stopped the cancellation and it would be delivered but that was not the case and they giving me the runaround. They’re very rude they lie they hung up on me several times, and this was the Walmart on hilltop in Richmond California online orders. They are very terrible. Terrible customer service terrible terrible manager terrible everything missing out now on I missed out on all the Fourth of July sales and didn’t get the couch because we know they’re holding that money in the bank on interest trying to lie saying it’s my institution but it is not. I have had this bank account for 30 years and they never have lied. They have not been anything posted or anything close to being posted to that account , they’re not supposed to take any money unless something ships but they did only a half hour after it was ordered speaking to the chat and your support of the website which is really skanky they had canceled it and I was only asking a question automatically canceling it, and then holding my money like yeah really really really honest thieves right this is terrible and I’m gonna take this that copied all this I am sending it to every single person I could send it to because it’s wrong what they have done I don’t and I want conversation sleeping on the floor with 300 stitches in my stomach. Yeah because there’s a screwup canceling most of all everything food order after food order knowing that it wasn’t gonna be able to be picked up or delivered from the Richmond hilltop area because I live in San Pablo my address is2712 delcamino ave San Pablo Calif 94806 very terrible service

20

I am a spark driver and the store I am filing about is the Walmart in Winchester, TN; store #735. I was informed by an employee there that I was not allowed to smoke in my personal vehicle due to a policy that they have. I then contacted the customer service line and was informed that no such policy exists. I was told that complaints of the smell of smoke could be made; but as far as a policy that says I cannot smoke in my car before, after, or while delivering did not exist. Then on 07/01/2023 at about 6:20 p.m., this store informed me that they would no longer be giving me any deliveries due to me being seen smoking in my car. Spark nor Walmart has shown any policy stating that I cannot smoke in my vehicle; therefore, I request that someone do something about this situation before legal action is taken. I believe the store is harassing me due to my fiance being fired recently. I had nothing to do with her getting fired but it's obvious they have a problem with me delivering for them for some reason. I say this because I've seen others smoking in there vehicles and noone has been reprimanded for it except myself. Thank you for your time and hopefully your help.

20

I went yo Walmart today to get a money order, after standing in line for 20 minutes I was told the machine was down. I suggested to the manager that maybe it s a good idea to put up a sign that states the money order machine is down. He said no because the customers will it off. REALLY!

100

I'm an associate with Walmart 536. I'm an overnight stocker. I have a complaint on my shift leader. I strongly feel I'm being discriminated by him. He almost terminated me. By falsely Saying I can't do my job.
He lied about how many cases I had to stick.
I was stocking A8/9. He says I only had to carts of cargo to stock.
That's not true. I also had 3 pallets and a additional cart with 3'tots full of spices. Not only that I was called upon to go unload a truck that came in. That took time away from stocking.
He doesn't consider that.
He also lied saying I'm all over the place. Not at my work station.
I'm at my work station the entire time I'm on the clock working my tail off.

He also comes to my aisle and criticize and ridicule me , constantly.
While, he doesn't do that to nobody else.
I feel, he's singled me out because of my ethnicity.
He's only hateful and ugly to me. I feel so discriminated. What do I do? What can I do?

20

Walmart store, location Indianapolis Indiana, Washington st branch. I am handicap, this store only has only 1 operating handicap cart out of 6, no lie !
And it has been this way for 7 months! I have to shop across the street at Kroger, because I need a handicap cart. The Money service center opens when they get ready, depending on when the only 1 trained employee feels like coming to work! Maybe it’s 9am or 11am, and sometimes she doesn’t even come in at all !
I believe the best results are to contact agencies for the handicap and stage a protest against this branch, because they simply do not care about the handicapped or the customers.
Maybe I should contact channel 11 Action news and see if they will investigate and broadcast their findings.

20

I would like to start off by saying that I am a disabled person and I purchase a lot of my stuff all mine to Walmart and Instacart with that being said and done. I purchased a portable washer because I live upstairs and it’s very hard for me to use the apartment washer and dryer so me and then I’m on disability I saved up for months to purchase a portable washer once I was able to purchase this portable washer. I chose to go on Walmart website which I order on there every day anyway or every other day around 5 to 6 months ago needless to say my washer don’t work to stop working on me I Contacts Walmart because if anybody ever shop online Walmart, don’t give you a receipt everything‘s on your phone so I contact him and they provide me the sellers phone number because it’s been it’s been 90 days so they can’t return it I need to contact the seller. My shoe is been well over 45 days. I have been trying to contact the seller double global Incorp the phone number that Walmart has provided me know whenever answers leave a message and left several messages. The email address does post it on Walmarts website say contact the seller know what has responded to my emails. They also have a message page on their website that you can leave a message for the seller which I have done on numerous occasions no one has contacted me back, so what do I do I contact Walmart they tell me they’re sorry but there’s nothing they can do for me. I said bro you’re selling his corporation product and you can’t contact him. I’m sure I’m not the only one that’s going through this problem but I’ve but what I’m saying to you , Walmart has it on their website we make returns and replacements easy for our customers, so why am I running around a disabled person like a chicken with my neck cut off feeling victimize finally I had it up to here today I said no more Bou I’m gonna call customer service and I’m going to speak to a supervisor needless to say the supervisor comes on the line. I explained my whole situation to her like I’m explaining it to you only to have her to wait a few minutes on the line and come back and say ma’am the invite is over 90 days we can’t help you. I said you can contact the seller I’m sorry man I said, what’s your name Melody do you know you would think that a supervisor would be able to do something different need to repeat the return policy back to you do you need a supervisor I don’t need a supervisor to tell me this in past 90 days I need a supervisor to assist me and help me while I’m still under warranty have a product that they chose to sell inside their store. This is a response on the complaint. Thank you.

20

Good afternoon my name is Stacy Jordan filing a claim about I ordered to be delivered to my home I recently got released from a rehabilitation center, which I was hospitalized since 14 May and was put on a a Renal diet so I need to order certain kinds of food and I’m kind of tired explaining myself because I have multiple times. I spent a lot of time on hold with the customer service reps who kept on transfer me. They didn’t want to assist me. Yes, they did provide me promo codes but I still feel like I deserve more because it wasn’t from my end that they made a mistake. They need to take ownership for what they did and provide me with some pop eustachian I am going to attach these emails or text messages I mean so you can see for yourself

20

Fanta zero orange 2 liter bottle has been removed from Walmart stores and I have been asking why but can't get an answer from corporate support or from the store management. I have not been able to speak with anyone about it. The Fanta Orange regular has not been removed.i would like to see it brought back into Walmart. . Thanks.

20

Place an order that the system said would be fulfilled the next day, Walmart system said the order was in stock. Shortly afterwards received a message that the order was delayed. Upon talking to a unhelpful customer service representative he said there was not enough stock just fill my order. Deceptive practice, Walmart took my money and did not deliver the merchandise as promised.

20

This concerns the Walmart on North Decatur in Decatur Georgia. My wife and I attempted to shop there this morning at 8:15 am; she was to get something from the pharmacy while I was to get some fruit. In the produce department, a stock person was restocking the bananas by tossing them into the bin. I told him he was bruising every banana in the bin, making them unfit to eat. He got smart with me; I told him to save it for the Store Manager. I went to find the Store Manager, but I was told he was not in yet, so I ask for an assistant manager... turns out there were no managers in the store at all. My wife shows up, physically shaken... a man had been stalking her in the store demanding money; she carries no money, just plastic. She tried to find a manager to get rid of the stalker but could find none. I ask her to point the stalker out to me, but she was so shaken that she just wanted to leave the store, which we did. We will never return to that store or any other Walmart store; I have called my broker and instructed him to sell all my Walmart stock and never buy any again. As far as we are concerned, Walmart can go bankrupt.

20

on day 3 of wwaiting for my grocery order to be delivered and keep getting stories about when and where it is

20

I call Walmart .com I put in a order of two cans of Oliver oil with coconut oil never got the order
When I call last Monday person told me it be in June 12 it way past

Walmart .com just lost all my business this is not the way you do good business

20

I'm 60 years old yet your carding me and making me give you my birthday this is not only going to slow down your store service it's also going to anger many many customers, including me.. you have a sign on the door that says they won't charge you unless you look under 40 you need to take that sign down and you need to really seriously consider changing the that policy to 40 and sticking with it instead of carding people 60 and 80 years old.. your managers being stupid doing that

20

Nicholas my delivery driver was rude I had to go out to meet him and he had an attitude because he couldn't find the apartment he should be fired or written up not my fault he's incompetent and can't follow directions

20

I have CHF and I have diabetes. June the 8 around 3 or 4 o'clock I went to customer service store number 3279 for a chair to set, and Matthew, Michelle was so kind to tell me we don't have any chairs here. That when I ask them do you mind getting me a chair. Michelle from customer service said we are not going to do that. An manager came to the customer service and told Michael to get me a chair. That he did. I took pictures of the store, and Michelle contacted an coach who was very unladylike. Andrea she can stared to a very unladylike voice. It was at this moment I was fearful of my life. Though of Emmett Till. Yes I was unsure of what she may do. So I left the store. Please understand people like her could of done anything.

20

When going there last night to buy food ,we had a lot in the basket to buy ,well they had little bitty signs on the doors that we did not see when we walked in the door .but we wait in line and get to the register to find out they are not taking cash at all!!! What they should maybe have someone telling people that as they come in the door .like maybe the people that check our receipts at the door could have said hey I'm sorry if you are paying with cash you won't be able to at this store !! Something!! No lady since I can only see out of.one eye ,I didn't see your little bitty piece of paper on the door !! Just ridiculous.!!

20

I ordered a Dyson Animal vacuum and received a Dyson UP13 Ball Multiple Floor Origin Vacuum EX-TV instead. All of the paperwork was changed and does not reflect the substitutiion. I am furious. I have never had anything like this occur before but it will effect my purchases in the future.

20

Was waiting to be checked out at register in automotive department, when the black girl was on the phone with a customer. We waited and waited and the girl didn't acknowledge us. Another black girl walked behind the counter. She started talking to the other girl on the phone. We still stood there and neither one acknowledged we were there! I got tired of being ignored and asked one of them to ring us up. Well shoot me down with a gun, I mean, the reaction from them were as if I'd committed some sort of CRIME!!! We ended up going up front to pay for our automotive things! Neither one of these two black girls cared the least bit about us, the customer! These two should be repremanded accordingly!

20

Why are the Aborigines getting taxed when we come into any Walmart store we are American Indians and the store is sitting on our land you all should be paying us for the hardship you have put us through not honoring the treaty of middle plantation and doing fraud on our land we should be able to walk in Walmart and use our tribal ids to get food free of charge but instead you all want to tax us in the treaty of middle plantation it says Indians are not tax so the only document that gave you all power to do that was the doctrine of discovery and that is gone now so the state has no power to tell us what we can't do and you all neither so you might as well start honoring us the american indians

20

Walmart used to be my favorite store but now it’s not. They don’t answer their complaints and they have poor customer service. I am going to pick another favorite store which I will not say but I have already started doing a lot of my business with them. I am going to pay off my Walmart card and close it. It’s sad but I’m not going to continue dealing with such poor service.

20

On Monday May 22, 203 I schedule via your online service to have (4) new tire installed on my vehicle at 3pm. The service was scheduled and confirmed via you online system. I show up to the store 15 minutes early and was told there was not anyone there to services me. The technician called in sick and of the three other gentlemen there none were skilled in changing tires.

My frustration is why did the system not send me a cancellation or ask me to reschedule. The is a flawed system and I still did not get an apology; just "It happens". if you are going to use the system to schedule; please be proficient enough to have the system or a person call to cancel the service. I drove 25 miles on a bad tire with hopes of getting new tires.

VERY DISAPPOINTED

Brenda M. Lattimore
8327217274

20

I just got home from Walmart and checked my receipt. Here again I paid for something I did not get. I get so tired of this. Groceries are high enough and to pay for something I didn't get I am disgusted. Maybe I need to find a different store because this happens a lot. Very disappointed with this store.

20

Today I visited your Walmart Store #02962 in Pompano Beach, Fl to do some grocery shopping which I often do every week. Before shopping I attempted to exchange a can of Great Value pickled beets that I had purchased by mistake this past January. I wanted to exchange it for a can of non-pickled beets. I did not have a receipt but the store was able to pull up the purchase date by using the same credit card that I had used when I shopped in January. The clerk was not able to exchange my can of beets and she explained to me the store's policy. I then asked to speak to the manager and I then spoke with your manager Babbett and she was unable to help me and she also told me the store's policy that has been in effect since the pandemic. Apparently I can not exchange an item without a receipt and after the 90 window. She would allow me to exchange the beets for another exact can of beets but not for a can of non-pickled beets. There was nothing wrong with the can of beets and there was no reason why the can could not go back on the store shelf for another customer to purchase it. To not be able to exchange this can of beets makes absolutely no sense to me, does it to you?

I come from a background of being in the customer service field when I worked as a Flight Attendant for American Airlines before I retired 10 years ago after working for 37 years at American Airlines. I therefore know good customer service when I experience it and I also know when the customer service falls short which is the case that I experienced today at your Walmart store. I asked your manager Babbett to please override the cash register system by allowing me to exchange the can of beets. She explained to me that she was unable to override the system which astonished me. In my expert opinion Walmart would be better served by allowing a customer to exchange an unspoiled item or at least offer a store credit and in doing so would offer good will and excellent customer service. Therefore the customer remains happy and Walmart loses nothing and its a win, win situation for everybody involved and everyone is happy, quite simple. How easy is that?

I have been doing much of my grocery shopping at your store for years and I will probably continue to do so, however my experience at your store today left me with a sour taste in my mouth, no pun intended and it leaves me with some reservation. I hope that someone will reply to my complaint and I will be interested to know your response. Thank you.

Sincerely,

Bradford W Leete III

20

I purchased a bike through walmart.com $120 also bought $80 assembly fee. When I received the bike we got the wrong pedals front fender was dented. Also no seven instructions and no parts list. The person who had to assemble that had no instructions so they did the best they could Which left the bike in complete and not usable and I still have to pay the $80 I’m asking for is my $80 back and half off the bike price comes to $110 comes to a grand total of $190 refund it back to my original payment. I will keep the bike as is please respond as soon as possible order ID 200011020470775 thank you James Rocha

20

Rude customer management,no cashiers,poor customer service store in bainbrige ohio

20

I've send my money from social security office asap get h and h pawn money back to me my credit card is hacked from everyone in the world GALVESTON TEXAS CITY to I no for sure open my card ending in 6091 616 open !!!!air plans are flying in surance came threw

20

Ordered two tires twice and both times only one arrived at the store. I use my car for work so I missed a week of work due to yall negligence. Here it is and I reorder trying to give yall a chance and the store once again only has one tire wtf. I am thinking about sueing for lost of wages and emotional distress because there was no updates literally had to waste gas to go to the store and check only for one to be there. Now I have to cancel the order and just buy them from Discount tire. Walmart is sorry and a terrible company.

20

On March 18th 2023 at 3:31 in the afternoon. My disabled daughter were shopping at your store thats inhillard/rome on trabue right outside of Columbus. we had to go thru a self-checkout, where we spent just over 300.00. At this time we had an item that had a security lock on it . Which an employee took off for us. Now my daughter is 30 years old and in a wheelchair. As we are leaving ,: I told my daughter to meet me at the door. so i went to get the car, and when i got to the doors to meet her she is not there. SO I of course went in to find her. I come around the corner and my daughter is crying!!! like i said she is very sick. Well she was surrounded by about 4-5 employees. They had blocked my daughter from LEAVING' She did not have the recipt. I had it. SO my daughter is totally embarassed by this , because they were trying to take our purchasefrom her and they were telling her, TO DRIVE THE WHEELCHAIR OUT INTO THE PARKING LOT TO LOOK FOR ME ARE YOU f--KING KIDDING ME . i WILL NOT SHOW MY RECIPT , 1)I HAD TO DO YOUR JOB. 2) THE EMPLOYEES THAT WATCH SAID NOTHING AND THEY WERE THE ONES WHICH TOOK OFF THE SECURITY TAG! But I can not believe that this store would let this happen. especially trying to make my daughter go look for me, and then detained her, trying to take our purchases from her and her and I both totally embaresad !Everybody was looking, watching which made my daughter more humiliated and cried harder. a\All anybody did was get more wal-mart employees. And tes i know nothing will become of this. We talked to somebody non the 18th on the phone and have never heard one thing back from anybody at wal-marts. And I will never show my recipt at your stores. And this is not the first time something like this has happened to me. You could go back , to the same store on March 27, 2020 at 5:41 pm with pouring rain outside. I talked to 6 employees at your store and all they did was play games. aI would call to tell what happened and each time we would get disconnected and i would call back, I would give then the name of the person I was talking to. I was always told that they didnt have a manager with that name or no employee was there at the time with that name, after having to check myself out , the person working self check out ripped my cart out of my hands. And he started to rering my stuff. But he refused to tell me why he was doing this. Lets not forget this is on March 27, 2020 at5:41 on a FRIDAY night and of course the store was packed. . So your worker wont answer me , and looking around EVERYBODY IS WATCHING> SO NOW THESE PEOPLE THINK IM A THIEF!! Did i even get an Hey I.m sorry or nothing. Nothing was done the first time, but i will never show you a recipet again , I will still go there but not buy anything and if anybody does touch me, my daughter ,,my cart . you can call the cops and they can stop me . Otherwise i>m. sure you will read it on the news.! Like I said , your not gonna do anything about this incident. you did nothing the first time, and this time will be the same,. You wecome to call me and discuss further. . I"ve been waiting since March 18 for some responce! My name is Patricia Travis or my address is 78 N. Terrace ave columbus, ohio 43204 I look forward to hearing from you Thank you very much.

20

To refill a prescription on your new system take longer and is very annoying now. Put back the old system it worked better. Thank you!!!!

20

I was charged 2 times for my mem6once on May 7th and once in May 9th. I would like to get a refund and cancel my membership.

20

My checking account was charged $50 May 8
2023 through a direct debit . I did not authorize this, I did not order anything from Walmart. I did not buy anything .
I want my $50 dollars back and I will never buy anything from Walmart again, I have been calling 4 days and talking to people who work for Walmart and they have not helped me with anything!!!!

20

The Cleveland Oklahoma walmart has only 1 tub of ice cream that is sugar free. I don't want Popsicles. With all the diabetics and obese people in the US you old think Walmart would consider healthier options besides everything in the ice cream section being full if sugar. Blue bunny has it. Doesn't have to be the high dollar 8$ a carton. Like we can afford that

20

Just when I thought Walmart customer service couldn't be worse, they prove me wrong. I had an issue with a $1500 delivery showing "1 piece" when I know for a fact it should have been two boxes. Walmart.com offered the typical scripted, might-as-well-be-AI responses that never answered my simple question regarding shipment facts. Believing that I was only getting half of an order, I contacted the third party shipper and the BBB. The shipping company wrote back on the next business day (after a weekend) to confirm that the two boxes were secured together as one "piece" on the pallet. Easy enough, problem resolved (and the delivery arrived as two boxes shrink-wrapped on one pallet, as stated by Estes Shipping). Fantastic!

Three days later, I started getting harassing messages from a Walmart CS employee named Barbara, claiming to be management. She repeatedly told be I was wrong about the two boxes in a belittling and confrontational tone. She intentionally called me by the wrong name and gender multiple times, even after being corrected. She has still been sending me petty emails in spite of my "cease contact" request. That awful employee created an issue out of nothing. There is no place to complain about these unprofessional harpies because there is no accountability or quality control within the Walmart Corporation. In fact, "Barbara" implies that she's a trainer.

This is just an FYI to note the companies to avoid. Walmart has reasonable prices and convenient locations, but it just isn't worth having to deal with their customer disservice.

20

I have received damaged product and is impossible to discuss with helpline as they do jot speak understandable English. I have chatted and I have emailed and I’m still not sure where when and how to rerun 84 pieces of damages delivered wet flooring when the boxes have fallen apart and I cannot upload any images because they aren’t correct size

20

I purchased some camping gear online for 171.00 I paid 10$ for express delivery from Walmart my order was supposed to arrive by 530 pm so I work through the week I don't spend much time with my children so I promised them to go camping on Cinco de mayo they were very excited until my order never showing up I called customer service and they said they cancelled my order due to suspicious activity which was a lie because I ordered the previous day and I had no problems so I couldn't go on my camping trip so I had to tell my children the bad news this is the second time Walmart has done this to our family the first time they brought ice cream and the fruit punch for my daughters 7 th bday but forgot the cake and I had a house full of children waiting to sing happy bday to my daughter without a cake who does that? So I had to reorder from a different store because they were out of stock and didn't even have the decency to email me or call me or text me and I would like to be compensated for these incidents this is just bad customer experiences that they have caused me and they won't even agree to accommodate me for any inconvenience that this caused me!

20

You have a maintenance employee using Walmarts time and money% he has two beers at lunch mostly every day, after lunch if able takes a nap in van.pulls the plug in dash board to keep same location.you are paying him great money to drink and drive in company vehicle and take naps.he’s at Pasadena or Salisbury md..Kevin Richard harns is his name,he’s taking advantage of Walmart.if you survey him you will see.concerned Walmart citizens

20

My name is James Dennis and I’m trying to stay calm and provide you with this grievance and hopefully immediate action. About 7 weeks ago I arrived at the Auto & Tires services at the 6727 Raleigh Lagrange Road, Memphis, TN 38134 for a repair of a slow leak in my tire Which I had a warranty on. All the Tires on my 2018 Nissan Sentra were bought and installed there since 2019. Besides the long wait I was told by the certified mechanic that my wheel sensor was inadvertently knocked off and they would order one and replace it. This is why they could not reset the error icon on my dashboard without the part. Stephen Edwards gave me his phone number so about 8 days later I texted him and he replied ( yeah Mr. James I’ll let them know when you are on the way. I replied Saturday 7AM. April 9th. ) I arrive that morning with at which point worrying about the integrity of the back tires I asked them to install two new tires and rotate them for this upcoming trip on Mother’s Day. By now Stephen had moved out of State. Now they only had unskilled or non-certified workers that had no idea how to Reset the sensor if it had arrived. Which it didn’t. I talked to the Service manager for the Tire center which she replied that I have no record of an order for the sensor. Since Steepen was gone and after collaboration with her employees, she agreed to fill out a claim after I went to AutoZone to get a receipt showing the cost of the item. She gave me the money and I went and purchased the part. The installation was set up for that Saturday and the tech installed the part but as he said did not know how to reset the sensor. Let me catch my breath. Why would you install a sensor if you cannot correct the error. I went home dejected and because I have faith like patience went back to the store Monday the following week and talked to the store manager who I have brushed by quite a few times, and he knew my dilemma. So, he sent me to a site that had the tool and the Certified mechanic to complete the task. I felt relieved that finally justification was on the horizon. However, after arriving there showing where the sensor was installed was not in his system. So, I told him I’ll go back and ask the tech which tire. Once I arrived there, he replied I can’t remember. It was only 2 days ago. It seems in this story line no one want’s to be accountable.

Now enter the certified tech at the Germantown/Stage Road store who after checking all the tires he conveys to me that two of the sensors on the passenger side are offline and there was nothing he could do. I asked him for a written explanation, yet he explained have them call Ladarius. Now my frustrations levels are peaking. Now he is telling me 2 more sensors are out probably from the two new tires purchased. I go back to the Raleigh store to speak to the store manager and the service manager.. They both are overwhelmed and lets me know to come back Saturday at 7am to get this resolved. I arrive promptly at 7am and meets the store manager on my way to the tires center. Also, he is talking with I found out the new Certified tech.. He finally got to me, and I rehashed the story which he replied He cannot authorize anything until his service mgr. arrive at 11AM. Still patient and calm I stop at the Firestone Tires to get a paper receipt of what it would cost to Fix the situation that the unskilled techs caused. Let me get my breath again.

Sometime after 11:30 we all get together to Figure out who has liability. I drove in with all my sensors working and after the techs fixing a flat and knocking the sensor off and the installation of two new tires, I’m the guilty party. This has become unbelievable. No accountability. We all huddled around my car with the tool Derrick had to check the wheel sensors and one of the back tires was flattening out. This was an insult to my peace. Which I explained to both if the sensors were installed that technology would have given me a warning. Which the tech replied don’t you walk around your car to check your tires. He may have been right yet at this age of high tech so that customer service dagger really infuriated me. Now I must wait in line to get my flat fixed which took 3 hours and the plan they came up to fix the situation was to order the two sensors and complete the repair as soon as they arrive, Sounds familiar? This was supposedly done on the 22nd. I texted Derrick Thursday April 27th they had not arrived. Which I replied maybe you should buy them from AutoZone
So, we can wrap this up this weekend. Sunday, I went by the store the service manager was not there and the certified tech was on lunch. I texted him and asked for a timetable. He replied this was not a time set delivery of the sensors.

I have Three documents in my attachments. $16 for fixing a flat for which and still do have a warranty on the tire. Truly unfair. A receipt for Firestone to repair the sensors and correct the error. I’m afraid to have them find something that also needs repair. The last document is from the dealership which always cost more ( and that price is for 1 sensor and $58 for labor per sensor ) but at this point thru all the aggravation I’ve been through and in case something else needs refining. It may be the best route to go. I was going to turn this over to the http://www.consumerfinance.gov/.. Hopefully, we can get this resolved ASAP.

I am a customer who loves Walmart and have spent quite a lot over the years. I would prefer to have one of the Motor agencies repair my vehicle. Yet being humble however if we can get this completed before Mother’s Day weekend that would give me much joy.

Thank you,
James Dennis

I will send the PDFs for pricing when you reply.

20

I waited over 20 minutes for an associate to unlock a case to get a 4 dollar bicycle inner tube. 20 minutes! The CSM knew i was in need of help and after she gave an associate the wrong key, I never heard or saw her again. It wasn't until the "toy department" associate finished their lunch that I received the 45 seconds of customer service I needed. The call buttons did absolutely nothing, but several employees said they do alert "somewhere". I spoke with two other associates, each saying they can't help, then walked off. I asked one of them to get ahold of the manager, he said "sure".... I then watched him go right back to restocking items. Thus was an absolute customer service nightmare at the spokane valley store on the 15000 block of mission. Do better walmart, that was embarrassing for you.

20

I get my Modafinil (controlled sub.) at Walmart. They are constantly out of stock, causing me to miss 2,3 sometimes 4 days, which causes me much discomfort and stress. They never offer to check other stores which might have it in stock. My last refill, they only filled 60 out of 90 tablets, and now they tell me they can't give me the rest until May 15 (it's now April 29!) These tablets are part of my prescription I picked up on April 25! So they had to order more, they've had 4 weekdays to do this, and STILL haven't gotten them in. If Walmart is going to be in the pharmacy business, they should learn how to do it right. Nobody's perfect, but I'm 1 person; if this happens this often to me, how many other people are getting this kind of mediocre treatment? People need their medication, and Walmart is dropping the ball big time.

20

I would like to give my experience NO STAR bc of horrible customer service at store #02215 receipt time 1213pm. I went to the deli and a older white man walk by and a black/hispanic lady never acknowledge me either. I rang the deli bell but nobody came out so I left (again no one helped me or even acknowledged me). After I did my shopping I went back to the deli and again the same black/hispanic lady was there and again to acknowledgement. I ring the deli bell again several times and no one came out to help me. I saw some people in produce and ask them is there anyone in deli and they said yes and pointed to the lady but I said no one is saying anything from the deli so I just left and went to Meijer for the deli meat. When I got home I called that specific walmart to talk to management and the operator sent me to talk but the phone just rang with no answer. Then I called back and ask the operator her name and she put me on hold, no name was given, the phone just rang again. How do you complain about poor customer service when you cant even get any names to report the CRAMPY, SHITTY customer service!!!
str#02215, op#009001, te#01, tr#07531 that is the info from my receipt.

20

My daughter took her car in for an oil change at Walmart here in Camden South Carolina. The auto service department did not change her oil correctly causing the oil to leak and spill over the engine of the car. We had to have the car towed to a mechanic, and was told her car needs a engine due to the oil spill

. Between the both of us. We have been holding on the Corporate phone line for 5 hours. I will be seeking legal action.

20

I bought a birthday gift for my daughter a Asus Chromebook. I bought it in Everett Washington on Highway 99. The store was closing permanently. She opened it up for her birthday and it did not work at all. Not even light up. I called another location to return it, and they said they couldn’t help me that it Hass to be returned at the store it was purchased from, how am I to do that? Walmart needs to honor returns. I have the receipt, but it seems no one wants to help. I find a disappointing, especially on my daughters birthday for this to happen and have her be upset and crying. This is not fair to her. Please get back to me in a very timely manner, so this can get resolved.

20

My 12 packs have all had 1 or 2 flat sodas in them. I bought 4 and each one had at least 1 flat can of soda

20

Hello
I recieved the parcel tempered snd nothing was inside when i lodged the complaint for reshipment or refund they refuse to cater the same. This is against the basic right. They were supposed to deliver the product to customer

Order number is 200010877895283

60

After seeing my car in the same location for right over an hour, I went to the service desk. She told me they had an issue and only one tire worker. My text message lied because my car wasn't in a bay, it was where he told me to park. I came to get all four tires rotated and my driver front tire repaired. Told him it was low and last time they said nothing wrong. Also told him I cannot wait until they get new lifts because I have been waiting months and I need them rotated because they never have been rotated and I was not going to be told that they are too bad to be rotated like they did my Pontiac. So when checking out, I inquired about my repair and he didn't do it but it was at 22 psi. So if he didn't hear me, why didn't he check since I have road hazard or why didn't he say something to me? I had to get to my grandkids and couldn't wait
over another hour for him to get to it!

20

My order was delivered to the wrong address. I had went in the app and clicked help set for the customer service to call me once they called I sat on hold for 45 minutes then a women preceded to tell me it was the right address I then told her to google the address and she will see that’s not my house I have enclosed pictures in this email. She then gets back on phone and says that I can not get a refund or reissue my order as due to your policy I had previous returns before which this is my first account and I have not had any refunds at all. She says I need to contact my ebt provider I stated what could they do when the driver Walmart assigned messed the order up she said that’s not her problem and hung up on me. So now my kids have no food and no money back to get them food. As the driver delivered to wrong address and my account is deactivated. I tried to add pictures but kept giving the error message.

40

I understand now why soon their will be no more humans in customer service my first visit to Walmart east lake was amazing and employee with above beyond to help I and my daughter but Thursday I my daughter and granddaughter I ask one employee where was the google cards located he just said they should be at the register which I told him they was not so he said go to electronics I get the the employee trys to tell me their up front again I tell him their not so he said their on one of these idles somewhere wow what happened to customer service showing you at least what you looking for I am 64 I work target stores the rack never have I done that no your store and where product is at least if you don't want to really help its said and no they where not young both at least in their 30 or 40 maybe older love the store

20

I was at the pharmacy in Walmart in Bowling Green Missouri to pick a prescription refill and got someone in training. The young lady was having a hard time spelling Gerald and when I corrected her I was informed that most spelled it with a”j” and I stated 90%spelled it with. G. Then the pharmacist name Stacy got into the conversation. I spelled my name one letter at a time and for the 6th time my date of birth. Then Stacy proceeded to jump mown my throat about this and even got out her chair to harass me.

20

I have continued to be a Walmart customer through empty shelves and no cashiers, but my latest experience with an online order and return is the last straw.
To begin with, ordering the item was difficult. I couldn't remember my password and couldn't get a code texted to me due to incorrect information in profile. Called customer service and was told I couldn't change information in profile so must remember password (this makes no sense, people change addresses and phone numbers all the time). Finally given a code verbally.
After receiving items I decided to return them. Started a return online and chose the return by mail option. When label printed it was a FedEx Ground label. As I live 65 miles from nearest FedEx pick up station this was not convenient. Called customer service, was told to just take it to US Post Office, they would take deliver it. I did, they didn't. Called customer service, was told they would email me a new label, they couldn't get the email to work (although I immediately received survey questionaire by email) was told it would probably take a while to come through, it didn't . Called customer service, was told to take items to nearest Walmart store (again 65 miles from home) with order number and barcode captured from puchase history. When I tried to return items to store they scanned the bar code and said they couldn't take them. Called customer service, was told it had to be returned by FedEx because it was a third party purchase. Why couldn't I have been told this the first three times I called customer service?
I will not be shopping at Walmart in the future, I will go across the street (literally) to Target.
I realize that this will probably not be read by anyone and if it is, they won't care. I also realize that someone somewhere is probably calling me a "Karen" . If you employ inept, uncaring, and unprofessional people you can expect "Karenesk" behavior at some point.
Please do not send me a response stating that you are sorry for the inconvenience and you hope to retain my patronage, because obviously you're not and you don't.

20

Hi Walmart customer service
i want this writing to reach to your general manager as I was at Walmart yesterday and i faced racism , bullying and misbehaved by your customer service rep. named MARLEENE at 9251 Alder bridge Way, Richmond, BC V6X 0N1 Location . so explaining myself i went up there for an exchange item i bought on low price this Monday April 10 as the price on yellow low price board was showing $14 but when i scanned it on wall scanner it showed $18.88 and i have talk to the associate upstairs there he said its a mistake and the cashier will do price match for me. than i went to the cashier and when she scanned it went only $9 and right away i bought 2 more as it was this low price came home opened two of them they didn't fit my bed so i was sad that i opened and didn't fit the one i didn't open i bring it to Walmart yesterday april 13 Wednesday for an exchange "if i could be mean i could have bring the other one packaging again too but i was like let me only bring one as i have opened the others ... i went to customer service desk with one queen size which i wanted and the double size which i bought on Monday to exchange ... here comes the bad part .. there was guy Deepanshu he understood everything i told him politely and told me that the price has gone up but i was telling them that i only want exchange which should be done at same price. than he called his customer service supervisor /manager not sure lady named MARLEENE this lady has behaved so bad with me i have never faced this kind of behavior in my whole life .. when i just started explaining her that i am here for an exchange on my first few words she raised her voice so loud that "it cant be exchanged the price went up i wont exchange it " very loudly and rudely as wanted me to feel embarrassed and leave .. than i started explaining again than she start yelling right away loudly she literally didn't let me even complete one single sentence on my own keep on cutting my words loudly and rudely .. it was no less than bullying someone and not letting them even explain the situation. than i just said the word "mam umm" she stopped me and start calling someone that lady came up i was trying to talk to her so i can explain i just said "so what happened was" than immediately she cut my words again and almost said "shuttt" than start taking to the other lady ... than told me "tell her " rudely and left ... with no sorry no than you nothing .. while was going she start whispering in her own language and giving me looks .. "pangiittt ka" this is only what i heared rest she went far i came home and serched it up which come over as "ugly" that's very racist and i was really thinking to bring her to court after the way she has behaved to me than lady named hiam helped me talk to the duty manager i explained him they did exchange .. i really want Walmart should get back to me by email and let me know what action they took on my concern this not about return or buying but how i got harassed and would neevr comne back buy anything from walmart never giving business and letting my frieds and coworkers know that if you buy they say nothing but if you return or even exchange you get harased and bullied.. running low on my words i hv more to say

20

Yeah I'm caught up right now about the Walmart on 33rd 01 Tower Road Aurora Colorado you have a loss whatever he is in there he's telling people certain people they can't shop in there no more that in a couple weeks he's going to turn into a we have to have a membership and it's 500 dollars a year for membership and if you don't leave because cops on you you need to do something with this jerk off he's lost prevention he says he used to be a ex cop my nephew ran him he was never a cop he was arrested for personally cop you need to do something with this idiot now before you guys get sued

20

Been trying to buy item number: 67421, home essentials expresso mugs, and all I see when I go in the store is 2 broken pieces in the box and the store is not restocking the shelves. I been trying for a month and none...I asked a worker and she did not know.....so, the question I am asking, when will this store restock it? I tried to email and ask about it and I was told to try another email and when I tried to email, my email was returned ....So, I am not getting no answer from no one..

Hope I can get a response from CORPORATE.

thanks
dave

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