Contact Wells Fargo Mortgage Corporate

I have been trying to pay off my payoff quote for over a week . I have been in the bank and talked to several people on the phone. And they all told me something different. They did not want to take my payment $974.00 which was due in May. So now my account is in default. The last person I talked to then told me I have to pay taxes first before the payoff!
I thought the takes were paid! I have been making payment for over 5 years now and they were part of the payment. I was not properly notified that they had stopped paying the taxes! Now I owe the government property taxes in the amount of almost $2000!! I cant afford that right now! So I'll probably lose my home of 50 years for 3000.00 dollars! They will not let me get a loan or anything. And intrest keeps growing everyday! Why didnt they just let me pay the payoff ? Or at least told me this about the taxes the first time. Its as if no one knows what is going on so they just tell you their version. It is not right!

To whom this may concern, I would like to express my concerns and disbelief in your policies regarding escrow properties tax.
Approximately in 2017 I received a letter from the county assessor office stating that I owed property taxes . I how ever was not surprised .due to a check I received in the mail from Wells Fargo approximately 2 months prior to the letter. When I called Wells Fargo I was assured that it was a mistake on your part andI was owed a refund for over payment. I then explained that I had 2 properties 1 for my house and 1 across the street for my water line. The banker that I spoke with guaranteed me it was the banks mistake and the check was mine to keep.
After several phone calls about the taxes to Wells Fargo I was told that I in fact did owe the additional money and yes it was an error on Wells Fargos part. I was then told the only way to fix the problem was raise my house payment roughly from 400 to 600 dollars a month. with that said I have had to struggle making the additional payments some have been late but paid. now my credit score is low due to late payments. I have asked for Wells Fargo to remove this reporting from my credit report. I have been told that there is nothing that can be done about this. I have also been told by other Banks that absolutely they can fix it . I would like to know how your company can make such a catastrophic mistake and not allow or offer an extended payment option. But in fact demand additional monies to my mortgage for a mistake that you made, but sadly can not remove over 30 day late payment on my credit report. I would like an explanation as to why you can not do the right thing in this situation.
Further more every representative that I spoke with has told me something different on your policies. Are you a company that prides your self on taking advantage of your customers? Are you going to have better training for this sort of situation for the future? .
Thank you for your time in reading this. I would like a response. please call me to discuss this matter at 303-834-0284. Christopher J. Moak

On 6/26 I began an application for a home equity line of credit. I wanted to ensure I had a point of contact so while I had reached out previously online to inquire about a refinance option, I opted to use my local bank so I would have active communication. I was working with one of your associates, Jason D Meiwes that left the company during the process. Several weeks went past before anyone reached out to me to inform me of this change. Adam J. McMahon called me to inform me of the changes and that he would be helping me through the process. He informed me there were documents needed but refused to email them to me since I was at work when I took the call. He asked when I would be off work and he would call me after that time. The phone never rang. I went to the bank the following day to meet with him where he printed a list of the items and told me to use the myloantrackerSM to upload. I asked about "neg am" and what I needed to satisfy this and he didn't know what it was. He called the banker but "got voicemail" so I had to look it up on the internet while I was with him. Once he read what it was he stated to provide my last mortgage statement. I left and gathered the documents. The next day, I went to upload the documents only to find out that "myloantrackerSM" was not available to me. On my way to find a fax machine, I checked my regular mail stating I had until 7/15/18 to provide the documentation or the loan application would be cancelled. The date was 7/13. I called the Mortgage division and spoke with an associate who provided her ID number. She was helpful and was able to provide insight and stated she would make a note in my file. I asked how to get the information over because the fax number given in the letter I received did not work. She informed me that "myloantrackerSM" would only be available after the review had been complete. She provided a second fax. She also explained that Kevin Phan(?) would be calling me no later than Tuesday of this week. I called and left a message with an associate at the branch to have Adam call me. He never called. I left town for work on Monday and never received a call from any Wells Fargo associate. Today I went into the bank to try to find answers to the status of my equity line of credit application.

The result was an undervalued appraisal for my home and a declined application. I never received the appraisal from Wells until I went to collect it today. The appraisal stated my home was valued at 489,000. Having just refinanced the home in December, the number seemed quite low since the value of that appraisal was much higher and the current appraisal suggested the market was increasing. When I questioned the value, I was told this was an "official report" with pictures and comparable homes sold. Upon examination of the report, I see that my home is being compared to homes that are between 6 and 8 years older. There are more discrepancies as well.

It is quite unfornutate that this has occurred because it has forced me to look elsewhere for my banking needs. I will be pursing this further so there is no need to reach out to me. If someone took the time to get to know me as a long term customer, you might have been able to salvage my business. However, now I am more interested in figuring out was has actually taken place (i.e., poor communication, no "paper trail" with correspondence, no phone calls, and under valued appraisal but fees.

Kathy S. Eddleman, Ph. D.

They honestly need to get out of the mortgage sector. When we purchased our ranch in Acton in March, I found out I was placed with them through the lender. I expressed I did not want to be with Wells Fargo because they are so incompetent. Part of the loan to get the best rate meant having a wells account. Two months in they placed a deposit in somebody's account. For anybody who has Wells Fargo. When depositing a check. Make them cash it and then deposit it. Otherwise they hold a major portion of the funds for days before you have access to it. I carry many times mutable of any check I deposit.

I figured this out when I did a recent deposit and questioned why they were withholding funds. I can't wait until my refi has funded and I close the only account I have there. At that time I will be posting everything in an open letter including the mortgage company I did my refi with. No cost an 1/2 a point lower.

I began the process of a home equity line of credit on June 20, 2016. I was told by Adam Gamboa and James Coca of Wells Fargo in Ft. Collins, CO North College location that I should be approved in 4-6 weeks. I applied for a loan to close on property almost 8 weeks away from June 20. This was to be a short term loan as my tax situation dictated. I was a Wachovia customer since 1992 and then Wells Fargo since 2008 after the purchase of Wachovia.

Jennifer R Houck was the person assigned to my loan. She made the initial contact by phone and left a voicemail for me. I returned her call and left a voice mail for her. She did not return my call. She is a poor communicator. I emailed her and left voicemails for her on July 11, 2016 and July 22, 2016 asking her to call me. She did not answer my emails or return my phone calls. Instead I received nebulous emails about updating me but no information that pertained to my personal situation. These were obviously emails as a corporate policy to convey updates but failed to have any meaningful communication. I emailed and left a voicemail yesterday and surprisingly she finally returned a call. During our conversation she did not even know the original application date (listen to our recorded conversation).

I informed her that the loan could not be obtained by the time I close. She agreed with my assumption. I told her I had communicated this to her in a July 22, 2016 email and a voicemail to call me. She was unaware of my predicament because she never communicated with me in a meaningful way. All she could offer me was to cancel the application. I informed her of how frustrating the process has been. No local control or appropriate communication along the way from her. I had no one to communicate with as the local agents ( Jim and Adam) were unable to help and she never answered my inquiries. Yes, I was upset and told her I was done with Wells Fargo. I did not use offensive language. She said she would cancel the application and hung up the phone. She never took responsibility for not communicating with me in a timely fashion and was uninterested in my personal situation.

I have been extremely disappointed in this process with Wells Fargo. I received all sorts of interest when I had 750,000 in my Money Market account when I moved from Charlotte to Ft. Collins upon my retirement but when I needed Wells Fargo help you failed me as a long term customer. I can't recommend Wells Fargo to anyone. I had an option to use a local bank for my home equity loan but I chose Wells as I have been a long term customer and Adam told me there should be no problem in meeting my timeline for loan approval. Terrible customer service with no one accountable.

I am writing you in regards to the sloppy banking I am receiving at Wells Fargo. First, no one has called me back whom said they would contact me back from the bank. Second as usual the transfer I made to the Escrow account of my mortgage was again improperly applied, it was applied to the principal instead, and the figures for the escrow Analyses has never changed, after it took almost an act of congress to get a new analysis. As always, Nothing is ever applied properly in the mortgage dept. this is why I quit making extra payments!!! This is a ongoing problem that has persisted for a few years I know in the Mortgage Dept. I have complained numerous times, to NO avail, and nothing is ever done to fix the issues. The personnel seems to be very complacent and not interested in fixing these issues, are they would have been fixed a few years ago.

So, with this letter I am informing you that over the next few months I am removing every account I have at Wells Fargo. Together we are not going anywhere!! It will take some time, but can be done. I will be looking for another Mortgage company also, and will have no problem financing my mortgage elsewhere. I don’t like being lied to by anyone. I will in the coming days explore a complaint to the Federal Trade commission, FHA, and the State of Alabama about the Mortgage departments failure to apply funds to proper accounts.

Wells Fargo has been the most untrustworthy of Banks I have ever done business with in my life time. Wells Fargo is also in breach of my mortgage contract. I am tired of Wells Fargo telling me how much they appreciate my business, when I don’t feel that Wells Fargo appreciates me are my families business at the bank, are cares whether we are there are not. I can no longer trust this institution to properly handle the business that I do with them, and will start my transition this coming week to another institution. This will of course take time but will start immediately.

My step son Ashley Battle who lives in Macon Georgia has been trying to purchase a foreclosed house in Juliette Georgia. I've co signed a loan with him and are having major problems with David Boyd one of your employees who is supposed to be helping him. The problem with Mr. BOYD is his very poor customer service practices. Which Is a direct reflection on Wells Fargo. David has thrown up one road block after enougher. Ashley has bent over backwards with everything to get in the house! He was supposed to be closed and in the house tomorrow March 4th but David is once again dragging his feet. Could you please rectify this situation today, so they can get in the house. Please advise to what can be done today.

I applied for an automobile loan on a 2004 Ford Focus Station Wagon with 28,910 original miles. The sale was to be from an estate auction. Your company ran my credit score and knocked it down 61 points in the process. I told the loan officer that I lived in Spruce Head, Maine 04859 and was advised that the loan application could be sent to me overnight and was approved. I didn't hear anything after two days and called to inquire why the application had not been sent and was then told that it could not be sent by mail.and that yes the loan was approved but I had to go 3 states over to Connecticut to sign for it In the mean time I lost 200.00 that I put down to hold the vehicle while I sought financing.

The only reason I applied through Wells Fargo is that my Son has done an auto loan through your company and had no problems Now I am stuck with a lousy credit score 61 points lower, out 200.00 and no way to make the 800+ miles round trip to Connecticut. I advised your loan broker at the outset where I lived, that it was a private sale, and as I said was advised that it would be no problem the application would be mailed to me. Your Reference Number: 20160340800125 Your loan Officers failed to follow up after telling me the loan was approved and would be overnighted. This was by Juan Carlos “JC” Elias

I then called back and talked to another loan officer who told me the same thing, I waited two days and still nothing and then called back and was told that the other two loan officers that I talked to didn't know what they were doing. I am respectfully requesting that you contact the Credit Bureaus and undo the damage you have done to my credit score and refund me the 200.00 deposit I lost in the transaction so I can obtain a loan with someone who has an office in the state of Maine. You do have two mortgage consultants in Damariscotta, Maine which is about an hour from here but I was told they could not do the paperwork with me because they are not bankers. I have been advised that I should make a complaint with the BBB but figured I would give you the benefit of the doubt and a chance to resolve this.

Approximately, 5 months ago I opened a Wells Fargo checking and a savings account. At the time, I was informed that since my home loan/mortgage and direct deposit payroll checks were affiliated with Wells Fargo Bank the monthly PMA Fee would be waived. Periodically the PMA Fee of $30 is charged to my account. I have spoken to Edmund and the Vice President Mr. Solozae solozae@wellsfargo.com on numerous occasions as well as other staff members at the San Mateo branch regarding this matter. They assured me that the error would be corrected. No one at bank is able to offer a rational explanation as to how the money is credited back to my account as it does not appear on my statement. I recently e-mail both requesting further assistance with this ongoing matter. They have not replied to my e-mails. Thank you in advance for your support in addressing this problem.

We were declined for a mortgage modification by Wells Fargo Home Mortgage (WFHM) (even though I understand they received something on the order of $50 Billion of taxpayers' money for this purpose) so we just refinanced to a lower rate. We were glad to get away from WFHM but the mortgage got sold back to them. WFHM then increased our payments in short order, citing a need for increased impounds. After a snit over a payment in the old amount, the VA made Wells Fargo Home Mortgage reduce the payment amount. They've increased it again.

We get cut off from their email notification system which is followed by another payment increase and an attempt to reposes our home (even though we never make a late payment). We complained to the BBB and now we get several calls a month from this very effeminate sounding male at (800) 853-8516 x46737. In the past, we'd get calls after hours, weekends, etc. We've asked them not to do that to no avail. We just let the calls go to voice mail now and we keep a close eye on WFHM until we can refinance again and get away from them. Maybe someone else will benefit from this contact. We hope so. Good luck!

On Monday, 6/29, I called Wells Fargo Hm Mtg. to inquire about a payment made to the Equity Line for the month of June that had not been credited to (the account # had been used for years). After being transferred to 7 different representatives, and on the phone for 1-hour and 9 minutes, I spoke to a person named Chris who stated that my payment was late and as of the next day, 6/30/15, I would have a 60 day late, stating that the account had reached the end of the "draw period" and the $350.00 paid monthly persistently, for years was underpaid the following months of 2015 and payment should have reflected as follows: March $516.80, April $489.04, May 514.84, and June $514.72, which caused the account to get a 30 day late. I explained to Chris that no correspondence had been received by mail, e-mail, or phone. Chris made as though he had contacted me, and I reminded him that I called as a concerned customer tracking my on-line account and not seeing the payment deducted for $350 for the month of 6/2015 that was mailed certified mail.

I further explained that I was assuring that I would not get a 30 day late and would make the payment by phone. Chris then informed me that the payment for the month of June would be $958.20 to make up for the increase for the past 3-months and the June payment. The payment was made via phone with a confirmation #. We are completely unhappy with the customer service (1) each payment was made for continued payments for $350 for the months in questions, (2) each payment of $350 was applied and/or credited to the account for years, (3) there was no communication from Wells Fargo, and when asked Chris to send me the letter referencing the end of "draw period" to my e-mail, fax, or mail, he said he "could not". I asked for a supervisor/manager, he did not put neither on the phone.

Wells Fargo have our personal demographics and could not cooperate sending the information to us to confirm correspondence had been made to our attention of a change in payment. I asked Chris for the new account and reminded him again that I called and he did not call me, as he continued to make as though he had contacted me. I said to Chris, that it was obvious why the $350 payment that was mailed was not credited to the account, due to another account #; yet the previous months the payments were credited. If the previous payments for the months of March, April, and May had been credited, why was there a 30 day late; that was a source of payment and Wells Fargo cashed and accepted without returning the checks to us.

The balance of each month was paid on 6/29/15 in the amount of $958.20, when brought to my attention. We are asking that our credit be "restored" without a 30 day late. As a concerned customer, we make every effort to assure that the payments do not have a 30 day late until most recently the "non-communication" caused an unnecessary problem. Needless to say, we were not happy with the customer service and the wait time. We will be awaiting a response.

I would actually rate their service as negative stars - I have both a traditional and roth ira set up - back in January of 2015 my new financial advisor began the process of moving both accounts over to a new platform. After several rejected distribution requests with lack of any information as to what was wrong on the forms, my advisor and I called First Clearing who is the holder of the money. They cannot talk to the account holder - only the financial advisor? What...is this not my money. So, the lady at First Clearing told my advisor that he had the wrong boxes check, we re-submitted all of the forms again (4th time) and it was still denied because we didn't specify "full distribution" or "partial distribution" of funds which the lady never specified - AND I only found that out when I called Wells Fargo.

I spoke to Brad on 5/7/15 - he told me he had to review my notes and paperwork submitted before he could help me. This was after I was on hold waiting for a representative for almost 40 minutes. Brad assured me he would call me that afternoon with an update. When I still did not hear back from Brad I called back on 5/13/15 - at that time Kevin traded all of my assets, advised the accounts would settle in 3 days and the checks would arrive to me in 7-10 business days. After day 10 and no checks I called back again - spoke to Steven. He told me they still had my money because I never submitted a distribution form for the accounts - keep in mind Kevin never informed me of that.

Steven apologized and said that Kevin was new and probably didn't know to ask for them. What? You put a rep on the phone who can trade all of my accounts and doesn't know he needs that? Wow! So, Steven sent me the forms, I completed them and sent them back. I checked on the status a bit later and my response from Steven was "The forms are being processed by the back office IRA team and they will be sending your checks out to you upon completion." Completely unacceptable - after all of the crap I have gone through I want to know when the checks are being sent so I can track them. Then I called back for a manager - they are all in meetings.....NEVER NEVER do business with WellsFargo - horrible service. This is my money and 6 months later I may get the checks?

I have been a loyal WellsFargo Customer for over 17 Years. I've trusted WellsFargo with all my and my families banking needs. Recently, I had received numerous offers such as, new Vehicle financing and refinancing, Home Mortgage refinancing and a Personal Loan. After being solicited for these services EVERY TIME I contacted the bank for normal banking issues, I finally decided after being offered again and again to apply for a Personal Loan to consolidate ALL my higher interest credit card debt. I applied for the loan on 4/9/15 and was Conditionally Approved needing some additional verification which I immediately supplied.

But you can never speak to the same person twice! I spoken with several Loan Officers and one Department Manger throughout the country during this process and they all seen nothing wrong with my application or credit report. The Credit Department or underwriters requested proof of income, so I immediately provided my W-2s, my pay stubs and my USMC Retirement Pay Statement. After 4 days and numerous calls and 10 different people, I was informed this morning by email that they were unable to approve my loan at this time, after conditionally approving it on Thursday. Now I understand I'm just one person in a long line of people applying for a loan however, I am extremely displeased with WellsFargo especially having been solicited by mail, email and on the phone about being Pre-approved for numerous offers from WellsFargo because of my Great Credit. As stated I have trusted WellsFargo with my Banking Needs, I Trusted WellsFargo twice when purchasing my Vehicles, homes and didn't even shop around. I have also advised my son, daughter and friends to trust WellsFargo to handle their Banking needs however, that's because I've never actually considered a personal loan until now.

I pay my bills on time, I have now nor ever had a problem paying my bills. However, what I do have a problem with is being solicited over and over again on the different programs WellsFargo had to offer me, because I was in their own opinion a valued and trusted customer. I wish someone from the corporate office would look into the practices and issue employed by their incompetent underwriting department and please tell me why I, my family or friends should continue trusting WellsFargo with our future finical needs. Because once you attempt to use the offers your supposedly pre-qualified for, they to inform you after dragging you around for 4 days that they're temporally unable to approve your loan.

In closing, I have been a loyal WellsFargo Customer for over 17 years and a 31 year retired United States Marine Corps veteran who understands what serving his Country and Community means. Disapprovals without prior communication appears common practice with WellsFargo. I honestly believe the underwriters should speak directly with the applicant before making an ill informed decision because they're to busy not doing their job. On a Great note, my other bank USAA has approved my loan within 30 second without the hassle and deception even with a much lower rate and the same amount without giving me the run around. This I am positive of, no one from wellsfargo will have the fortitude to reply to this email and if by chance they may simple respond to this and I'll respond to them.

Within the last 6 months, we have had two bill pay payments taken out of our account $600 and $1200 with a five day delivery date (Wells Fargo takes bill pay money out of your account when you schedule the payment, not when the check has cleared the bank). The $600 was never received by the payee after 90 days. We were never made aware of this until our creditor contacted us saying we were behind in our payments. The $1200 incident happened approximately 3 months after. This time the bill pay payment was going out to our father.

He contacted us a few days after expecting his money saying he never got his check. I am convinced that Wells Fargo was successful in using $600 of our money for 90 days with no repercussion that they decided to try it with a larger sum of money. Can you imagine how they could save some interest and improve balance sheet numbers? I’d like to add that we have been a customer of theirs for five years and have never had this problem before – ever! I'm wondering if anyone else has had this experience.