To whom this may concern, I own an 325I BMW that I put in to the shop because my check engine light was on. The service manger told me that they would check my car out and call with the diagnosis. Later, I recived a call from Osar Crisostomo the service manger from Advantage BMW. He told me there were several problems with the car and the car and it was fixed. After driving the car home, and to the local store, the next day, the light came back on. I called him, he told me to bring the car back, and I did. The following day he tells me he thinks itwas something else causing the problem.
After another diagnosis, he says that I need to pay $2,300 more dollars because it was something else wrong with the car and that the machine code did not show it last time. My respone was, “I brought my car in for an inspection and because my check engine light was on. Why was my car not fixed, and fixed correctly the first time?” I asked to speak to his boss, Mr. Gallvian. I hysterically informed him I would go to the media on this issue. Everyone from the dealership then seemed to call to tell me false diagnosis or hopeful diagnosis statting it maybe my transmission. This is unsettling to me because the car drives great with no signs of it going bad.
We have the car back and the light is still on. In closing, they have offered to give me back 741.oo dollars and a still broken car. We took this car to the BMW shop expecting a good job, but we wer not pleased at all. This is sad and no one should be treated this way after paying there hard earned money. We simply want our car fixed correctly andtreated respectfully.
