To whom it may concern:
I booked the below flights through AIRFRANCE and they were operated by FLYBE
Flight Reference Number’s:AF6525 – SOUTHAMPTON – BERGERAC (26-08-13)
:AF6524 – BERGERAC – SOUTHAMPTON (13-9 -13)
I am writing to give you details of my dissatisfaction with the service/flight arrangements we received from FLYBE for myself and my girlfriend.
In connection with the above flight details AF6525 (outbound flight) we were suppose to depart at 14:10. We eventually departed 3hrs later only to find out we had to land again in Southampton due to technical problems. On the ground the plane was checked,refueled and it was decided that it was safe to fly. Which took about a hour from the time the Captain made the announcement. Eventually we arrived at Bergerac at about 20:30(local time) instead of 16:45 the intended arrival time.
Unfortunately things just seemed to get worse on the returning flight AF6524.
The flight was supposed to depart from Bergerac 13:25 at 16:20 we eventually got told that the flight was cancelled. It was arranged that a coach would meet us at 17:30 and we would be put up in a hotel for the night. The next day the coach brought us back to the airport at 10:30 only to find that there were no staff or FLYBE representatives to assist us. And later finding out we would have to wait until 14:45 to catch a flight to BIRMINGHAM!! and then take a three hour coach to Southampton.
We eventually made it home at 21:30 the following day. Having spent almost two days sat in a small airport in Bergerac with limited facilities.
Under the EU DENIED BOARDING REGULATION 261/2004,we are entitled to compensation and look forward to receiving this within the next 14 days.
Attached please find the receipt for the flights for which we expect a refund and compensation for the inconvenience caused.
Your sincerely,
Hendrik Jacobs
hendrikjacobs96@gmail.com
0044 7582564718
