Barnes and Noble Nook Scam Credit Card Charges

My 10 year old daughter has a nook, and uses only gift cards received as gifts to purchase new books (no gift card, no new books). Every time she makes a purchase (usually .99-$1.00), our credit card gets charged one cent. We have been around and around with Barnes and Noble about this. Yes, it is only one cent, but what is the point? First we were told it was a “holding fee” and would be reimbursed (didn’t happen), then we were told they credited the gift card one cent on every transaction and charged the credit card to make sure the card is active.

The customer service people were rude, basically the attitude was, it’s only a cent and this is how we operate. I have friends who also purchase from B and N with gift cards and have no such problem,and an employee at my local B and N told me SHE uses gift cards and is never charged the insane cent. My wife and I own Kindles and find them easier to work with, no crazy charges. We will never purchase a Nook again, nor will I be shopping at Barnes and Noble retail anymore.

Company Name: 
Category: 
Retail Stores
1

Average: 1 (1 vote)