Bought the top of the line 40″ Samsung Flat screen TV from Best Buy, the salesperson talked up this Black tie protection plan which if we had a problem just to call and they would send a service tech to the house and if they could not fix it they would replace it, so I bought it. 8 months later NO picture. Made the call…. 7 calls and 6 days later still no best buy tech. But he did call me but I think it was from another country cause I could hardly understand a word he was saying, I do believe he ordered a part he believes I need, just tried to call him after 4 days of not hearing from him and got his answering machine than called Geek squad AGAIN.
After finilly getting switched over to a “think” was a manager she keep repeating that the part was just ordered Monday and took 5 days. NEVER AGAIN WILL I BUY ANYTHING FROM BEST BUY!
