Two weeks ago we had no access to the internet. After complaining, I was told they were working on the lines. They could not provide anymore service as the technical support only knows what is told them and they were given no specifics. FINALLY someone told me a fibre optic line was cut and they were repairing it. That was a 24 hour outage. NOW, our internet has been out for 3 days, and to date no one can say WHY! When I requested credit they couldn’t even access their computers and I was on hold for 20 minutes while someone attempted to get that done.
When you call and direct your call to the appropriate internet technical support extension, there’s a recording that says “sorry we are having problems in Ohio and are working to correct this” — So I hit the button for a HUMAN voice to help me, and once again, they have no details, no idea what the problem is, they extended the “it’ll be running by 7 p.m. Friday night to now, it’ll be running by Monday at 7 p.m.” — IS THERE NO in-field weekend help? Are they so incompetent that they can’t hire qualified in-field workers to assess/fix the problem?
CAN SOMEONE please tell me if there’s another available internet service other than CENTURYLINK in my area (Galena, OH) because I want another internet provider!! They don’t deserve to be in this business -
