I have had problems with Comcast since April 2010. I have been calling them almost 3-4 times a month asking them to fix my problem. Everytime they send a tech person to fix the problem and he reports it to be a signal or no issue at all. But the issue kept coming. Then comcast realised that there as a problem in the line and changed the ground cable. Still no luck so they were changing the cable from ground to my apartment, but since they did not get anyone to answer at the apartment below me they pushed the cable down the heating pipes (This is during winter, November). I requested Comcast to shift the cable to where it belongs.
I was not responsible for any hazzards caused due to cable being pushed through heating pipes. Comcast recently came by and replaced the cable putting it in the right place after arguing for about 30 mins. Now they charged me for the cable change which I have been asking for since November. I have been having issue with Comcast non-stop since April but the only thing they changed is my billing rate. It kept going up. Initially when i told them the problem a peson put me on a promo until the issue was resolved, but the issue was not resolved and the promo ended so I ended up paying more than was i had requested since they increased my internet speed to compensate the decrease of speed due to bad cabling.
This is seriously messed up and I am frustrated beyond belief. I do not know who to get comcast to change my pricing without having slow internet and bad cable. To note: I have been using comcast throughout, since 2006 in my old apartment, did not have a problem until i moved to this new apartment. This is what they do for loyalty. Every time I call now the billing department hangs up on me after putting me on hold, they dont have the curtesy to call back on the number in the account to make sure my issue is resolved.
I called about 4 times today to see if they can resolve the final issue with my billing. They make me explain the story from April 2010 until now and then put me on hold and hang up.
