I pay my Comcast monthly bill using your Website, I do not use your automatic payment feature, so I enter my bank information each month. I have never had a problem with this system until my December payment. Even though I double check both bank account and routing information, apparently, as I was informed by a customer service representative, a mistake was made, because the payment was never posted to my bank account. I did receive an e-mail from Comcast notifying me that the transaction had posted to my account, ad I of course wrote down the confirmation number of the transaction. I know the transaction did not post to my bank account because I check my bank account via the bank’s website. Up until I called Comcast customer service to determine what happened, I was under the impression that my account was paid.
Since I have been paying my bill using the Comcast online system (for almost 2 years), the system should at least notify me by e-mail that the electronic transaction could not be processed and the reason it was rejected, giving me a chance to correct the problem, instead of letting me believe that my bill was paid. If this bill was paid by credit card, the system would have notified me, at entry that a mistake was made. So why no notification when it is an EFT?
I find it difficult to believe that as Comcast continues to advertise their technological development and innovation to obtain new business, their online electronic payment system has such a blaring error, especially when pushing more online activity.
Right now I’m not a very happy Comcast customer.
